CSafe is looking for a Customer Support Specialist to join our world-class global customer service team. This role is responsible for global customer base, but will be performed remotely from Maharashtra, India! Standard Working schedule is Thursday through Tuesday from 06:30 pm to 03:30 am IST. You will be responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements. You will be reporting directly to the Regional Service Delivery Manager. CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission. Come join our growing industry and build your career with us! Key Responsibilities: Processing purchase orders and leases, across CSafe’s full product and service range. Answering any incoming customer inquiries, using your in-depth knowledge of products, and utilizing all relative internal channels. Liaising with all relevant internal departments regarding the management of inquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience. Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged. Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets. Completing trainings to ensure skills are in line with the job role requirements. Work with customer service manager to ensure a world class customer service is being delivered and overall customer satisfaction is achieved. Acknowledge and resolve customer complaints. Escalate to Customer Service Manager if necessary. Perform other duties that are assigned by management to provide a seamless customer experience. Knowledge, Skills & Abilities: Excellent communicator verbal and written in English. Proficient IT skills for system management and Office 365 based applications. Experience in using Zendesk is a plus. Excellent Time-Management Skills - Ability to consistently reprioritize workload as needed while meeting deadlines. Strong prioritization skills. Organizational skills: able to balance multiple priorities. Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment. Strong team player. Strong interpersonal skills. Must possess analytical thinking and reasoning skills. Must be thorough and exercise attention to detail. Must be able to set and maintain schedules. Education & Experience: Bachelor’s degree in any stream. Minimum 3 years of customer service experience preferably in a leasing / technical company. Work Schedule: Thursday to Tuesday 06:30 pm to 03:30 am IST Weekly off is on Wednesday only. The job requires working from home exclusively, with occasional visits to the local office in Panvel, Navi Mumbai, Maharashtra, as needed. Why Join Us: We offer an exciting and collaborative work environment with opportunities for growth and development. Here's what we provide: Competitive salary and benefits. Paid Time OFF (PTO) starting at 24 days & Paid Holidays All statutory compliances as mandated by the Government of India and the Maharashtra State Government. Employee Assistance Program Travel Assistance Program Tuition Reimbursement Referral Program Gym Membership Reimbursement Cashless Mediclaim Facility Ongoing training and professional development. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Show more Show less
CSafe is looking for a Financial Analyst to join our world-class global Finance team. This role is responsible for global Financial Analysis, but will be performed from Panvel Maharashtra, India! Standard Working schedule is Monday through Saturday from 09:00 am to 05:00 pm IST. The ideal candidate will be responsible for using their analytical mindset to analyze and interpret financial data, then relating it to potential business trends and issues. This candidate will feel comfortable using insights they have discovered to communicate important themes and discoveries to company leadership. CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission. Come join our growing industry and build your career with us! Responsibilities Support tracking of prospecting, new and existing opportunities, and deal results within Salesforce Track product material and labor cost and report variances to standard costing Track all capital expenses and match expense to projects to ensure spending remains within approved threshold. Track monthly vendor spend. Analyze freight expense globally to determine opportunities for potential cost reductions. Report on customer and product-level margin to understand profitability at a more granular level. Report expenses for each operating site to better understand trends. Prepare and enter general journal entries (specifically: payroll, AP accrual, prepaid, Benefit Cost allocation, etc.) Cash Reconciliation Inventory analysis Provide support to AR and AP teams as needed. Support monthly financial close processes, including preparation of account reconciliations in accordance with GAAP. Assist with the management of Cash, AR, Prepaid Assets, AP, Accrued Liabilities and Fixed Assets Analyze complex financial information to support business decisions. Learn and optimize the ERP system to ensure maximum efficiencies. Report and reconcile intercompany Receivables and Payables Compile data required for quarterly VAT reporting. Knowledge, Skills & Abilities: Excellent communicator verbal and written in English. Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Strong Excel skills, including lookups and pivot tables. Experience using general ledger accounting software. Self-motivated, with a proactive attitude towards work and demonstrated belief in continuous improvement. Qualifications Bachelor’s degree in finance/accounting 5-6 years of finance experience Why Join Us: We offer an exciting and collaborative work environment with opportunities for growth and development. Here's what we provide: Competitive salary and benefits. Paid Time OFF (PTO) starting at 24 days & Paid Holidays All statutory compliances as mandated by the Government of India and the Maharashtra State Government. Employee Assistance Program Travel Assistance Program Tuition Reimbursement Referral Program Gym Membership Reimbursement Cashless Mediclaim Facility Ongoing training and professional development. An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
CSafe is looking for a Accountant (Financial Analyst) to join our world-class global Finance team. This role is responsible for global Financial Analysis, but will be performed from Panvel Maharashtra, India! Standard Working schedule is Monday through Saturday from 09:00 am to 05:00 pm IST. The ideal candidate will be responsible for using their analytical mindset to analyze and interpret financial data, then relating it to potential business trends and issues. This candidate will feel comfortable using insights they have discovered to communicate important themes and discoveries to company leadership. CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission. Come join our growing industry and build your career with us! Key Responsibilities: Support tracking of prospecting, new and existing opportunities, and deal results within Salesforce Track product material and labour cost and report variances to standard costing Track all capital expenses and match expense to projects to ensure spending remains within approved threshold. Track monthly vendor spend. Analyse freight expense globally to determine opportunities for potential cost reductions. Report on customer and product-level margin to understand profitability at a more granular level. Report expenses for each operating site to better understand trends. Prepare and enter general journal entries (specifically: payroll, AP accrual, prepaid, Benefit Cost allocation, etc.) Cash Reconciliation Inventory analysis Provide support to AR and AP teams as needed. Support monthly financial close processes, including preparation of account reconciliations in accordance with GAAP. Assist with the management of Cash, AR, Prepaid Assets, AP, Accrued Liabilities and Fixed Assets Analyse complex financial information to support business decisions. Learn and optimize the ERP system to ensure maximum efficiencies. Report and reconcile intercompany Receivables and Payables Compile data required for quarterly VAT reporting. Knowledge, Skills & Abilities: Excellent communicator verbal and written in English. Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Strong Excel skills, including lookups and pivot tables. Experience using general ledger accounting software. Self-motivated, with a proactive attitude towards work and demonstrated belief in continuous improvement. Education & Experience: Bachelor’s degree in finance/accounting 5-6 years of finance experience Why Join Us: We offer an exciting and collaborative work environment with opportunities for growth and development. Here's what we provide: Competitive salary and benefits. Paid Time OFF (PTO) starting at 24 days & Paid Holidays All statutory compliances as mandated by the Government of India and the Maharashtra State Government. Employee Assistance Program Travel Assistance Program Tuition Reimbursement Referral Program Gym Membership Reimbursement Cashless Mediclaim Facility Ongoing training and professional development. An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
CSafe is looking for a Electrical Engineer to join our world-class Indian Operations team. This role is responsible for India facilities maintenance activities, but will be performed from Panvel Maharashtra, India! Standard Working schedule is Monday through Saturday from 09:00 am to 05:00 pm IST. CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission. Come join our growing industry and build your career with us! Key Responsibilities: planning and undertaking scheduled maintenance carry out routine maintenance work and respond to equipment faults. Systematic cause analysis to faults fit new parts and make sure equipment is working correctly. supervising engineering and technical staff obtaining specialist components, fixtures or fittings monitor and control maintenance costs. maintaining statistical and financial records ensuring compliance with health and safety legislation creating maintenance procedures managing stocks of supplies and equipment Providing technical support and training on new equipment control maintenance tools, stores and equipment. Knowledge, Skills & Abilities: Diploma / Degree in electrical engineering. Having electrical license is an additional advantage. Advanced knowledge of mechanical, electrical, plumbing, and heating systems. Ability to read system schematics. Advanced troubleshooting skills Understanding of safety and equipment procedures Good communication and training skills Ability to work with heavy equipment’s. Education & Experience: Diploma in electrical engineering Proven 3 to 5 years work experience as an Electrical Maintenance engineer. Why Join Us: We offer an exciting and collaborative work environment with opportunities for growth and development. Here's what we provide: Competitive salary and benefits. Paid Time OFF (PTO) starting at 24 days & Paid Holidays All statutory compliances as mandated by the Government of India and the Maharashtra State Government. Employee Assistance Program Travel Assistance Program Tuition Reimbursement Referral Program Gym Membership Reimbursement Cashless Mediclaim Facility Ongoing training and professional development. An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
CSafe is looking for a Electrical Engineer to join our world-class Indian Operations team. This role is responsible for India facilities maintenance activities, but will be performed from Panvel Maharashtra, India! Standard Working schedule is Monday through Saturday from 09:00 am to 05:00 pm IST. CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a client-first focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission. Come join our growing industry and build your career with us! Key Responsibilities: planning and undertaking scheduled maintenance carry out routine maintenance work and respond to equipment faults. Systematic cause analysis to faults fit new parts and make sure equipment is working correctly. supervising engineering and technical staff obtaining specialist components, fixtures or fittings monitor and control maintenance costs. maintaining statistical and financial records ensuring compliance with health and safety legislation creating maintenance procedures managing stocks of supplies and equipment Providing technical support and training on new equipment control maintenance tools, stores and equipment. Knowledge, Skills & Abilities: Diploma / Degree in electrical engineering. Having electrical license is an additional advantage. Advanced knowledge of mechanical, electrical, plumbing, and heating systems. Ability to read system schematics. Advanced troubleshooting skills Understanding of safety and equipment procedures Good communication and training skills Ability to work with heavy equipments. Education & Experience: Diploma in electrical engineering Proven 3 to 5 years work experience as an Electrical Maintenance engineer. Why Join Us: We offer an exciting and collaborative work environment with opportunities for growth and development. Here&aposs what we provide: Competitive salary and benefits. Paid Time OFF (PTO) starting at 24 days & Paid Holidays All statutory compliances as mandated by the Government of India and the Maharashtra State Government. Employee Assistance Program Travel Assistance Program Tuition Reimbursement Referral Program Gym Membership Reimbursement Cashless Mediclaim Facility Ongoing training and professional development. An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Show more Show less
CSafe is looking for a Quality Engineer to join our world-class Indian Quality team. This role is responsible for India facilities IMS (QMS, EMS & OHSMS) activities, but will be performed from Panvel Maharashtra, India! Standard Working schedule is Monday through Saturday from 09:00 am to 05:00 pm IST. CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission. Come join our growing industry and build your career with us! Key Responsibilities: Responsible for planning & execution of Internal audit. Responsible for planning & execution of MRM. Responsible for execution of customer audits. Responsible for RCA & corrective actions of NC received in audits & complaints. Responsible for planning & execution of third-party audits. Inspects the facility to identify safety, health, and environmental risks. Prepares and schedules training to cover emergency procedures, workplace safety, and other relevant topics. Monitors compliance with safety procedures. Monitor compliance to policies and laws by inspecting employees and operations. Report on health and safety awareness, issues and statistics. 100% compliance obligation of statutory requirements. Periodic review of incoming, online inspection plans. Responsible for verification of incoming & online inspection reports. Preparation & Execution of Supplier Audit Plan. Periodic review of standard operating procedures. Control of Deviations & Change Management. Amendment in Documented Information’s if required. Periodic review of Risk Register. Knowledge, Skills & Abilities: Proficiency in English & Marathi regarding Read, Write & Speak. Proficiency on Microsoft word & Excel. Lead Auditor of ISO 9001:2015 Lean Management Skill. Education & Experience: Bachelor’s degree with minimum 12 years’ experience in QAQC. ISO9001:2015 Lead Auditor, ISO 14001:2015 Internal Auditor & ISO 45001:2018 Internal Auditor. Why Join Us: We offer an exciting and collaborative work environment with opportunities for growth and development. Here's what we provide: Competitive salary and benefits. Paid Time OFF (PTO) starting at 24 days & Paid Holidays All statutory compliances as mandated by the Government of India and the Maharashtra State Government. Employee Assistance Program Travel Assistance Program Tuition Reimbursement Referral Program Gym Membership Reimbursement Cashless Mediclaim Facility Ongoing training and professional development. An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.