Customer Support Specialist

Job Description

About the Role: We are looking for a proactive and detail-oriented Testing and Customer Support Specialist to join our team. This role involves supporting customers by resolving product-related issues and collaborating with the development teams to ensure quality through software testing. Key Responsibilities: Customer Support Serve as the first point of contact for customer inquiries via email, chat, and phone. Troubleshoot and resolve user issues in a timely and professional manner. Escalate complex issues to the development teams and follow up to ensure resolution. Provide feedback to the development team based on customer interactions and recurring pain points. Product Testing · Execute manual tests on new features, bug fixes. · Identify, document, and track bugs in collaboration with the QA and development teams. · Work closely with developers to understand requirements and develop test cases. Participate in user acceptance testing (UAT) and release verification. Suggest improvements to user experience and interface based on testing and customer feedback. Requirements: Problem-solving mindset and a keen eye for detail. Ability to multitask and manage time effectively. · Proficiency in [English, Tamil, Hindi] is required are a plus. Job Types: Full-time, Permanent Pay: ₹150,000.00 - ₹250,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Experience: Customer service: 1 year (Preferred) Work Location: In person