Customer Support Specialist

Job Description

Job Description Target Audience: Graduates/ Postgraduates from recognized universities can apply. Locations of work: Pune Pre Requisites • Candidate must be an Indian citizen and above 18 years of age • Candidates should not have any backlogs for participating in the hiring process • Candidate needs to possess good communication skills • Candidate needs to be flexible to get allocated to any of the mentioned Mphasis operating locations • Candidate needs to be flexible to work in any shift as per business requirement. Profile / Designation: Senior Customer Service Associate / Executive (Level 2 / 3) Job Summary –  Customer Associate – Minimum 3+ years experience Soft Skills:  Good communication  Good understanding of English language Technical Skills:  Good computer knowledge  Good typing speed  Good keyboard knowledge and system navigation Skills Required: (Level 3)  Fluent and Good / Great command on 'Written' and spoken English  Relevant experience of having worked in an international contact center with 18 months  Versant score 0f 60 + at hiring stage  Typing speed of 35- 40 wpm with accuracy of 93% +  Weekend + 24 / 7 shift model + split weekly off working module  Should be able to deliver 8 hours of productive login hours daily with 3 chat concurrency  Good Analytical, logical, and reasoning skills is a must  Must have basic skills with usage of MS word and MS excel  Must be able to handle stress and work under pressure of SLAs Show more Show less