Customer Support Officer

Job Description

Role & responsibilities Handle Inbound and Outbound calls Coordinating with Operations and other support functions for any help related on calls Follow the guidelines set out for calls handling All the KPI/KRAs assigned to be met Skills required: • Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer. • Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving. • Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey. • Flexible to work in rotational and night shift. Years of experience needed 6 to 12 months in International Customer Service and Collections