Roles and Responsibilities To Achieve Sales targets Establish continuous relationship with the merchants to gain maximum value To liaise with SBI Branch Managers and other teams of SBI to generate leads for merchant sourcing Regularly track and report performance of the zone in terms of targeted sales and business volume To execute the campaigns for increasing terminal usage/activation/sourcing through the team of Associates. Addressing to Merchant problems including Maintenance of Terminals, Merchant Training etc. including with support from Technology Service Providers (TSPs) To Train and monitor sales and relationship teams and percolating down the knowledge, expertise and corporate goals. Note: Candidates willing to work in Gandhinagar location should apply. Desired Candidate Profile She/he will also focus on expansion and acquisition of merchants within the zone regions assigned. Improve customer satisfaction and drive business volumes of merchant relationship. Provide Leadership Directions to the sales team.
Product Strategy and Roadmap Development: Define and execute the product strategy for EMI, DCC (VAS) and the YONO SBI Merchant App, aligned with business goals and market demands. Develop and maintain a comprehensive product roadmap, prioritizing features and enhancements based on customer feedback, market trends, and competitive analysis. Feature Definition and Development: Collaborate with cross-functional teams including engineering, design, marketing, and sales to define product features and functionalities. Lead the end-to-end product development process, from concept ideation and requirements gathering to deployment and post-launch optimization. Stakeholder Management and Communication: Serve as the primary point of contact for internal stakeholders (such as executives, sales teams, and customer support) and external partners (including merchants and payment processors). Communicate product updates, roadmap changes, and project milestones effectively to ensure alignment and support across all stakeholders. Market Analysis and Customer Insights: Conduct market research, competitive analysis, and customer interviews to identify emerging trends, customer needs, and opportunities for product innovation. Utilize data-driven insights to make informed decisions and continuously improve product performance and customer satisfaction. Regulatory Compliance and Risk Management: Stay abreast of regulatory requirements and industry standards related to payment processing, ensuring compliance and mitigating risks associated with product features and functionalities. Performance Monitoring and Optimization: Define key performance indicators (KPIs) and metrics to monitor product performance, adoption rates, revenue growth, and customer engagement. Implement strategies for continuous improvement and optimization of product features based on data analysis and user feedback.
Key Responsibilities: • Strong knowledge of Microsoft SQL Server, ETL/SSIS Package, Query writing, store procedures, views, SQL Performance. • Managing the master data, including creation, updates and deletion. • Provide quality assurance of data imported by running query on data software like MS SQL. • Develop Report and analyse the reports generated. • Processing confidential data and information according to the guidelines. • Managing Benchmarking exercise. • Managing and designing the reporting environment, including data source and security. • Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems. • Troubleshooting the reporting database environment and reports. • Evaluating changes and updates to source production systems. • Training end users on new reports and dashboards. Providing technical expertise on data storage structures, data mining, and data cleansing. Any job assigned from time to time.
Roles and Responsibilities To Achieve Sales targets. To manage the SBI Hubs and FoS. Establish continuous relationship with the merchants to gain maximum value. To liaise with SBI Branch Managers and other teams of SBI to generate leads for merchant sourcing. Regularly track and report performance of the zone in terms of targeted sales and business volume She/he will be responsible for growing business volumes from existing portfolios and new acquisitions. Cross selling of the products to existing customers to generate revenue. Responsible for identifying, prioritizing & developing new & existing businesses. Handling Portfolios and serving queries of customers. Maintain strong relationships with the customers. Support leadership on key initiatives which support business growth and retention. Desired Candidate Profile She/he will also focus on expansion and acquisition of merchants within the zone regions assigned Improve customer satisfaction and drive business volumes of merchant relationship
Roles and Responsibilities To Achieve Sales targets Establish continuous relationship with the merchants to gain maximum value To liaise with SBI Branch Managers and other teams of SBI to generate leads for merchant sourcing Regularly track and report performance of the zone in terms of targeted sales and business volume To execute the campaigns for increasing terminal usage/activation/sourcing through the team of Associates. Addressing to Merchant problems including Maintenance of Terminals, Merchant Training etc. including with support from Technology Service Providers (TSPs) To Train and monitor sales and relationship teams and percolating down the knowledge, expertise and corporate goals. Note: Candidates willing to work in Jorhat location should apply. Desired Candidate Profile She/he will also focus on expansion and acquisition of merchants within the zone regions assigned. Improve customer satisfaction and drive business volumes of merchant relationship. Provide Leadership Directions to the sales team.
Role & responsibilities: She/he will also focus on expansion and acquisition of merchants within the zone regions assigned. Improve customer satisfaction and drive business volumes of merchant relationship. Provide Leadership Directions to the sales team. Special projects Managing large relationships. To Achieve Sales targets of Hard PoS, Sound box, Volumes, Current accounts & Value Added Services Establish continuous relationship with the merchants to gain maximum value. To liaise with SBI Branch Managers and other teams of SBI to generate leads for merchant sourcing. Regularly track and report performance of the zone in terms of targeted sales and business volume She/he will be responsible for growing business volumes from existing portfolios and new acquisitions. Cross selling of the products to existing customers to generate revenue. Responsible for identifying, prioritizing & developing new & existing businesses. Handling Portfolios and serving queries of customers. Maintain strong relationships with the customers. Support leadership on key initiatives which support business growth and retention.
Role & responsibilities: She/he will also focus on expansion and acquisition of merchants within the zone regions assigned. Improve customer satisfaction and drive business volumes of merchant relationship. Provide Leadership Directions to the sales team. Special projects Managing large relationships. To Achieve Sales targets of Hard PoS, Sound box, Volumes, Current accounts & Value Added Services Establish continuous relationship with the merchants to gain maximum value. To liaise with SBI Branch Managers and other teams of SBI to generate leads for merchant sourcing. Regularly track and report performance of the zone in terms of targeted sales and business volume She/he will be responsible for growing business volumes from existing portfolios and new acquisitions. Cross selling of the products to existing customers to generate revenue. Responsible for identifying, prioritizing & developing new & existing businesses. Handling Portfolios and serving queries of customers. Maintain strong relationships with the customers. Support leadership on key initiatives which support business growth and retention.
Role & responsibilities: She/he will also focus on expansion and acquisition of merchants within the zone regions assigned. Improve customer satisfaction and drive business volumes of merchant relationship. Provide Leadership Directions to the sales team. Special projects Managing large relationships. To Achieve Sales targets of Hard PoS, Sound box, Volumes, Current accounts & Value Added Services Establish continuous relationship with the merchants to gain maximum value. To liaise with SBI Branch Managers and other teams of SBI to generate leads for merchant sourcing. Regularly track and report performance of the zone in terms of targeted sales and business volume She/he will be responsible for growing business volumes from existing portfolios and new acquisitions. Cross selling of the products to existing customers to generate revenue. Responsible for identifying, prioritizing & developing new & existing businesses. Handling Portfolios and serving queries of customers. Maintain strong relationships with the customers. Support leadership on key initiatives which support business growth and retention.
Role & responsibilities: She/he will also focus on expansion and acquisition of merchants within the zone regions assigned. Improve customer satisfaction and drive business volumes of merchant relationship. Provide Leadership Directions to the sales team. Special projects Managing large relationships. To Achieve Sales targets of Hard PoS, Sound box, Volumes, Current accounts & Value Added Services Establish continuous relationship with the merchants to gain maximum value. To liaise with SBI Branch Managers and other teams of SBI to generate leads for merchant sourcing. Regularly track and report performance of the zone in terms of targeted sales and business volume She/he will be responsible for growing business volumes from existing portfolios and new acquisitions. Cross selling of the products to existing customers to generate revenue. Responsible for identifying, prioritizing & developing new & existing businesses. Handling Portfolios and serving queries of customers. Maintain strong relationships with the customers. Support leadership on key initiatives which support business growth and retention.
Role & responsibilities: She/he will also focus on expansion and acquisition of merchants within the zone regions assigned. Improve customer satisfaction and drive business volumes of merchant relationship. Provide Leadership Directions to the sales team. Special projects Managing large relationships. To Achieve Sales targets of Hard PoS, Sound box, Volumes, Current accounts & Value Added Services Establish continuous relationship with the merchants to gain maximum value. To liaise with SBI Branch Managers and other teams of SBI to generate leads for merchant sourcing. Regularly track and report performance of the zone in terms of targeted sales and business volume She/he will be responsible for growing business volumes from existing portfolios and new acquisitions. Cross selling of the products to existing customers to generate revenue. Responsible for identifying, prioritizing & developing new & existing businesses. Handling Portfolios and serving queries of customers. Maintain strong relationships with the customers. Support leadership on key initiatives which support business growth and retention.
Role & responsibilities: She/he will also focus on expansion and acquisition of merchants within the zone regions assigned. Improve customer satisfaction and drive business volumes of merchant relationship. Provide Leadership Directions to the sales team. Special projects Managing large relationships. To Achieve Sales targets of Hard PoS, Sound box, Volumes, Current accounts & Value Added Services Establish continuous relationship with the merchants to gain maximum value. To liaise with SBI Branch Managers and other teams of SBI to generate leads for merchant sourcing. Regularly track and report performance of the zone in terms of targeted sales and business volume She/he will be responsible for growing business volumes from existing portfolios and new acquisitions. Cross selling of the products to existing customers to generate revenue. Responsible for identifying, prioritizing & developing new & existing businesses. Handling Portfolios and serving queries of customers. Maintain strong relationships with the customers. Support leadership on key initiatives which support business growth and retention.
Role & responsibilities: She/he will also focus on expansion and acquisition of merchants within the zone regions assigned. Improve customer satisfaction and drive business volumes of merchant relationship. Provide Leadership Directions to the sales team. Special projects Managing large relationships. To Achieve Sales targets of Hard PoS, Sound box, Volumes, Current accounts & Value Added Services Establish continuous relationship with the merchants to gain maximum value. To liaise with SBI Branch Managers and other teams of SBI to generate leads for merchant sourcing. Regularly track and report performance of the zone in terms of targeted sales and business volume She/he will be responsible for growing business volumes from existing portfolios and new acquisitions. Cross selling of the products to existing customers to generate revenue. Responsible for identifying, prioritizing & developing new & existing businesses. Handling Portfolios and serving queries of customers. Maintain strong relationships with the customers. Support leadership on key initiatives which support business growth and retention.
Role & responsibilities :- Roles and Responsibilities: Manage Linux & Windows administration activities including Health checks, Incident Management, Change Management, Problem Management, Query and Service Level Management activities. Responsible for managing on premises infra and Data centre like Sify, Netmagic etc Maintain hardening of all IT Infra devices like Server, Router, Switch, Laptop, Desktop Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Maintain and update renewal of licenses. Monitor system performance and troubleshooting issues. Ensure security as per PCI DSS, PSS and efficiency of IT infrastructure. Liaise with vendors and other IT personnel for problem resolution. Identify and suggest opportunities to improve and update software and systems. Responsible for managing Service Desk and Service Management functions. Organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, end-user issues, approvals etc. Measure, monitor, and maintain teams ability to meet or exceed response and resolution SLA. Develop and maintain policies, procedures, and processes. Manage escalations and ensure the team is responsive to the needs of the business. Interact with management and staff to provide continuous improvement of IT solutions. Ensuring problem and change management process followed Work with other internal/partner/third party teams to ensure critical infrastructure projects progress as per plan. Learn new technologies and stay up to date on solutions for IT infrastructure. Providing leadership to 3rd parties to implement and maintain solutions. Communicate (written/verbal) with management, key users, and external vendors. Participate in corrective action / preventative action measures to remediate issues. Work with IT support partner/vendor to renew contracts/services timely. Conduct periodic review with network team to optimize the network performance and provide necessary assistance to ensure network devices are patched regularly running with latest security updates. Candidate should have experience on below mentioned skills set: Operating System Windows & Linux, Virtualization Firewall: FortiGate/Checkpoint Firewall Servers: Apache, Tomcat, Nginx. Issue Tracking Tools: JIRA. Devops Tools: Jenkins, Git, Gerrit , Ansible. Monitoring Tools: Nagios XI/Core, Cacti, Kibana with Wazuh app Databases: MSSQL/POSFRESQL/MySQL. Others: AWS and Rackspace cloud Domain Knowledge Competencies :-
Training Planning & Coordination Assist in preparing monthly/quarterly/annual training calendars based on TNI. Liaise with internal teams, trainers, internal SPOCs, and participants for scheduling sessions. Training Operations Coordinate classroom, virtual, and on-the-job training programs. Handle logistical arrangements (venue booking, AV setup, training materials, refreshments). Ensure pre and post training communication, attendance tracking, and session setup. Onboarding Support Assist in organizing induction programs for new joiners. Ensure completion of mandatory onboarding modules within timelines. Trainer & Participant Support Act as the first point of contact for trainers & participants during sessions. Assist trainers with presentation setup, handouts, and participant engagement activities. Data & MIS Management Maintain accurate records of participation, feedback, and completion rates. Generate training dashboards and monthly reports for HR and business heads. Feedback & Evaluation Collect post-training feedback from participants and analyze training feedback. Share insights with the Manager for improvement. Compliance & Mandatory Trainings Ensure 100% completion of compliance-related and onboarding training. Follow up with business units for nomination and closure. Content Support Support in the creation/customization of training material or collaterals. Coordinate with vendors or marketing team for external programs or certifications. Additionally, any other job/ role / responsibilities assigned from time to time. Preferred candidate profile : A high level of commitment and self-motivation Strong integrity, trustworthiness and accountability. Excellent written and verbal communication skills.
Role & Responsibilities Developing strategic HR plans and policies relating to recruitment, training, salary, compensation etc. in support of organizational goals and in compliance with state and countrys laws and regulations. Ensuring adherence to Manpower Cost Budget & Vice-versa in coordination with all departments get it approved by the Management & NRHR committee. Ensuring recruitment for on-roll and Offroll staff is completed on time to support the internal stakeholders ensuring all the processes defined in HR policies are followed during the recruitment process. Timely processing and Disbursal of salaries and allowances. Scrutiny and payment of HR agencies, vendors and employee's claims/ reimbursement. Ensure all HR related statutory compliances e.g. TDS, PF, Bonus act, Industrial Dispute act etc. Audit and authenticate all documents related to legal, salary statement and distribution, policies etc. Contract renewal management for consultants. Employee Personal File Management including confirmation, deputation, increments and payment of retirement benefits. Coordination with the stakeholders for HR related work of all Deputees. Exit Management including processing of resignation request, counselling/ pre exit interview, Processing of termination, retirement benefits, F&F. HRIS, Management of employee's attendance, Leave, Employee Benefits i.e GMC, GTL etc. Address Employees grievances in a timely and constructive manner. Implementing Performance Management System (PMS) to enable organization to measure their employees performance continuously & effectively as per market best practices. To initiate & implement learning and development programs to address performance gaps. To develop and maintain the Annual Training Calendar aligned with organizational goals, compliance needs, and functional requirements. Ensure effective utilization of training resources (internal trainers, external consultants, digital platforms) to deliver impactful learning interventions. Track, monitor, and report training effectiveness through feedback, assessments, and compliance dashboards. Facilitate resource allocation across zones/functions to ensure smooth execution of L&D initiatives. Initiating HR Automation to make the process easier and more cost effective and utilizing the existing manpower for more strategic activities. Responsible for building good relationships with both internal and external stakeholders. Implementation and Monitoring of HR best practices in different departments of your organization. Additionally, any other job/ role / responsibilities assigned from time to time. Preferred candidate profile A high level of commitment and self-motivation Ability to work in a fast-paced environment and deliver on time, with attention to detail and accuracy. Good leadership qualities with proven work experience in managing large teams and geographies. Strong integrity, trustworthiness and accountability Excellent communication, negotiation, and relationship-building skills. Strategic thinker with the ability to anticipate market trends and capitalize on opportunities
Qualification Graduation, Post Graduates will be preferred. Experience The candidate should possess minimum 4 years experience in the sales functions. Should have experience in leading large areas/ geographies and team size of 20 to 25 associates. Experience in payment acceptance will be given preference. Domain Knowledge Competencies She/he will also focus on expansion and acquisition of merchants within the zone regions assigned Improve customer satisfaction and drive business volumes of merchant relationship Provide Leadership Directions to the sales team. Position Objective / Responsibilities To Achieve Sales targets Establish continuous relationship with the merchants to gain maximum value To liaise with SBI Branch Managers and other teams of SBI to generate leads for merchant sourcing Regularly track and report performance of the zone in terms of targeted sales and business volume To execute the campaigns for increasing terminal usage/activation/sourcing through the team of Associates. Addressing to Merchant problems including Maintenance of Terminals, Merchant Training etc. including with support from Technology Service Providers (TSPs) To Train and monitor sales and relationship teams and percolating down the knowledge, expertise and corporate goals
Qualification Graduation, Post Graduates will be preferred. Experience The candidate should possess minimum 4 years experience in the sales functions. Should have experience in leading large areas/ geographies and team size of 20 to 25 associates. Experience in payment acceptance will be given preference. Domain Knowledge Competencies She/he will also focus on expansion and acquisition of merchants within the zone regions assigned Improve customer satisfaction and drive business volumes of merchant relationship Provide Leadership Directions to the sales team. Position Objective / Responsibilities To Achieve Sales targets Establish continuous relationship with the merchants to gain maximum value To liaise with SBI Branch Managers and other teams of SBI to generate leads for merchant sourcing Regularly track and report performance of the zone in terms of targeted sales and business volume To execute the campaigns for increasing terminal usage/activation/sourcing through the team of Associates. Addressing to Merchant problems including Maintenance of Terminals, Merchant Training etc. including with support from Technology Service Providers (TSPs) To Train and monitor sales and relationship teams and percolating down the knowledge, expertise and corporate goals
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