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5.0 - 10.0 years

8 - 13 Lacs

Hyderabad

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As a Principal Analyst, you will be part of our deliverability team working directly with our customers. You will provide guidance on best practices, reporting and recommendations to improve their email programs and get the most out of Zeta Global. Teams at Zeta work collaboratively to deliver great customer experiences. You will partner with our Client Services, Technology and Sales Teams to develop strategies that improve both our customers and our teams. Job Description Provide guidance to clients to improve deliverability for their email programs Support an assigned portfolio of paid deliverability services clients Own the client relationship for your portfolio Manage onboarding projects including discovery, IP and domain provisioning, email authentication, reputation warming plan development and execution Manage retainer based strategic projects focused on optimizing inbox placement and driving response Monitor and manage IP & Domain Reputation and Block Listings Monitor client email metrics/effectiveness and report on performance Collaborate on Mail System Infrastructure and DNS Management Utilize 3rd party Deliverability Monitoring Tools Provide email best practices consultation to clients and Internal stakeholders Your Skills and Experience 5+ years of experience at an ESP Strong attention to detail, dedicated work ethic, organized, and strong communication skills Strong critical thinking and analytical skills Thorough understanding of email technology Experience analyzing large data sets to derive insights Advanced Excel Experience Knowledge about ESPs, Mailbox providers, and email authentication vendors Understanding of email, SMTP, IP and domain strategies, authentication, reputation strategies, data hygiene, privacy, permission policies, anti-spam policies Ability to work with cross-functional teams

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3.0 - 7.0 years

12 - 20 Lacs

Pune

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Position summary:- We are seeking a skilled and detail-oriented L2 Cloudflare Engineer to join our infrastructure and security team. This role focuses on the daily administration, monitoring, and business-as-usual (BAU) operations of Cloudflare services. The ideal candidate will have hands-on experience with Cloudflare’s platform and a strong understanding of internet security, performance optimization, and DNS management. Key Roles & Responsibilities: Administration and BAU Operations Monitor and analyze WAF logs for threats, anomalies, or false positives. Respond to security events including bot attacks, DDoS mitigations, and rate-limiting triggers. Ensure SSL/TLS configurations are up-to-date and aligned with industry best practices. Maintain and review bot management policies Monitor availability dashboards, uptime tools, and origin health status. Perform routine checks on firewall rules, rate limits, and zero-trust policies. Validate traffic analytics, error rates, and configuration drift Performance & Optimization Monitor cache hit/miss ratios and tune page/transform rules as needed. Check CDN health across global PoPs and investigate latency issues. Review and maintain performance dashboards and analytics. DNS & Routing Verify DNS resolution accuracy and monitor propagation for recent changes. Maintain zone records and ensure changes are documented and approved. Troubleshoot domain routing issues and validate failover/load balancing Incident & Change Management: Investigate and resolve Cloudflare and WAF -related issues, coordinating with IT security and application owner teams. Assist in Root Cause Analysis (RCA) and remediation security and other incidents. Document and escalate persistent to vendor support and coordinate for resolution and troubleshooting. Participate in daily change reviews and implement approved DNS/firewall/config changes. Review and manage Cloudflare access roles, ensuring MFA compliance. Audit admin actions via dashboard or integrated logging tools. Reporting, Documentation and Compliance: Generate reports on WAF status, threat detections, and remediation actions. Support compliance audits by providing endpoint security logs and configurations. Follow change management and ITIL processes for security updates and policy changes. Maintain detailed daily logs of activities, incidents, and resolution steps. Prepare daily status reports and contribute to knowledge base updates. Assist in weekly and monthly reporting for compliance and performance reviews Basic Qualification: BE / B'Tech / MCA / MSc and 3–7 years of experience in network or security operations. Minimum 1–2 years of hands-on experience with Cloudflare administration. Proficiency with WAF, DNS, CDN, and SSL/TLS concepts. Familiarity with Cloudflare APIs, scripting (Bash, Python), or automation (Terraform) is a plus. Strong understanding of internet protocols (HTTP/S, TCP/IP, DNS). Experience using monitoring tools (Pingdom, Uptime Robot, Datadog, etc.). Knowledge of change management and ITIL processes. Preferred Qualifications: Cloudflare Certified Partner or relevant vendor certifications. CompTIA Security+, CEH, or other network/security credentials Knowledge of malware detection, forensic analysis, and threat intelligence. Familiarity with SIEM integration, endpoint compliance, and security policies. Strong problem-solving and troubleshooting skills. Good communication and teamwork abilities. Ability to work in rotational shifts (if required) and handle security incidents.

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5.0 - 9.0 years

20 - 35 Lacs

Pune, Bengaluru

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Job Title : Cloudflare WAF Engineer Location : Bangalore / Pune Experience : 5+ Years Employment Type : Full Time Job Description We are looking for a skilled and experienced Cloudflare WAF Engineer to join our security and operations team. The ideal candidate will have strong expertise in Cloudflares security ecosystem, scripting knowledge for automation (Python, API, Terraform), and a solid understanding of web application firewall (WAF) configurations. You will play a key role in protecting customer domains , ensuring robust automation , and maintaining a secure and reliable Cloudflare infrastructure . Key Responsibilities : Automate daily tasks using Python, Terraform, and Cloudflare API Configure and manage WAF rules to defend against threats including BFA/DDOS attacks Handle SSL/TLS certificate management and domain migrations Implement IP, GEO, ASN, OFAC, and user-agent based whitelisting/blacklisting Maintain and optimize Key-Value (KV) entries and Worker scripts Monitor and analyze security incidents , and respond with remediation plans Set up and manage log push jobs for real-time monitoring and analytics Enforce and manage Bring Your Own IP (BYOIP) policies Decommission domains and ensure secure zone migration between Cloudflare accounts Collaborate with internal teams to prioritize and execute security & ops projects Maintain up-to-date technical documentation and standard operating procedures Requirements : 5+ years of hands-on experience as a Cloudflare WAF Engineer Strong scripting and automation experience using Python, API integrations, and Terraform Proficient in Cloudflare security features : WAF, DNS, TLS, KV, Worker Code Experience with public cloud platforms : AWS, Azure, or GCP Familiarity with OWASP rules , managed WAF rulesets , and bot management Excellent troubleshooting and incident response skills Understanding of agile processes , including tools like Jira and ServiceNow Strong communication and documentation skills Preferred Qualifications : Knowledge of machine learning techniques for bot detection Certifications in cloud security or related technologies

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8 - 13 years

15 - 20 Lacs

Hyderabad

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About The Role Are You the Rockstar We are Looking For? Arcadis Development teams within our Digital Intelligence division deliver complex solutions and push the limits of technology solutions. Our talented groups of systems professionals do more than just write code and debug- they make a significant impact on the design and development of state-of-the-art projects. We are looking for a Devops Technical Lead to join our growing and dynamic product team. Responsibilities: Proficiency in working with a variety of operating systems, including Windows and Linux. Building, securing, and maintaining on-premises and cloud infrastructures. Ensuring availability, performance, security, and scalability of production systems. Configuration and maintenance of secure infrastructure, including address translations, port security for firewalls, and ensuring compliance with security standards. Creating disaster recovery plans and monitoring network backups. Collaboration on defining security requirements and conducting tests to identify weaknesses. Troubleshooting, diagnosing issues, and providing operational support. Implementing CI/CD pipelines and automating configuration management (e.g., Ansible, Puppet). Enhancing development and release processes through automation. Automating alerts for system availability and performance monitoring. Supporting and improving container-based development practices. Building deployment and testing pipelines using Jenkins, CloudFormation, and Puppet for automated provisioning of cloud infrastructure. Understanding and applying static code analysis tools (e.g., SonarQube). Prototyping solutions, evaluating new tools, and engaging in incident handling and root cause analysis. Enforcing DevOps practices in collaboration with software developers. Leading the automation effort and maintaining servers to the latest security standards. Contributing to maturing DevOps culture, showcasing a methodical approach to problem-solving, and following agile practices. Qualifications Qualifications Youll Need to Have: 8+ years of hands-on experience in DevOps in Linux-based systems. Expertise in troubleshooting system issues causing downtime or performance degradation. Proficiency in Agile software development methodologies, including Change Management and Release Management. Willingness to learn and research technologies and solutions to build new tools that gets the job done. Strong knowledge of Cloud platformsAWS (EC2, EBS, VPC, ELB, SES, Elastic IP, Route53) and Azure Hands-on experience in infrastructure as code (IaC)Terraform preferred. Experience with Microservices Architecture and using Kubernetes High availability setups for databases such as PostgreSQL Understanding of network technologies and networking in general Proficiency in DNS management and setting up HTTPS certificates and SSL tunnels. Routine security scanning for malicious software, suspicious network activity, and protocol analysis to identify and remedy network performance issues. Expertise in CI/CD toolsJenkins, Ansible, GitHub, GitOps (ArgoCD) Experience developing and managing CI/CD pipelines using Jenkins and GitHub actions. Proficiency in code versioning tools like Git. Strong knowledge of containerization Scripting experience with Bash and Python. Experience with application and infrastructure monitoring toolsPrometheus, Grafana tools, Node Exporter, and Sentry. Load testing using JMeter. Log analysis and monitoring in distributed application scenarios. Understanding of web applications, web-related protocols, service-oriented architectures, and web services. Additional Information Work Benefits: Work in a fast-paced dynamic environment. Work with and be mentored by technology leaders. Work in a meritocratic environment and rapidly grow your career.

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12 - 20 years

0 - 3 Lacs

Hyderabad

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Practice Manager Infrastructure Services Responsibilities: • Provide leadership and oversight to the technology and services teams to ensure adherence to both project deliverables and operational KPIs are being met. • Partner across the organization to ensure seamless service delivery where Infrastructure services are the dependent systems. • Work closely with Services COEs and Customer Success to embrace and implement best practices, ensuring global consistency and standardization in service delivery. • Collaborate with cross-functional teams within services and the wider organization to drive IT innovation and efficiency. • Lead AOP (Annual Operating Plan) planning, drive cost efficiencies, and meet delivery targets while maintaining high service standards. • Leads IT Infrastructure specialists in multiple locations, ensuring alignment to strategy and daily operations. • Drive improvements in the service delivery model while adhering to the cost containment and operational efficiencies • Develop strong working relationships across technology teams and encourage systems solutions to meet business needs. Anticipates client needs, identifies, and champions opportunities for the development and implementation of new services and methods to meet or exceed client needs • Define and implement the infrastructure roadmap, aligning with business objectives of the customer • Oversee end-to-end infrastructure services, including migrations, modernizations, BCDR, VDI, networks, and DevOps. • Identify the new technical areas to increase the technology breadth across the practice to help business growth • Ensure high availability, performance, and scalability of infrastructure systems for the customers • Lead cloud strategy across public cloud and hybrid environments • Help the team design cost-effective cloud solutions, ensuring optimal performance, redundancy, and disaster recovery • Oversee design, implementation across infrastructure services • Help the infrastructure services teams in assessing the customer Cloud migration & modernization roadmap • Help the infrastructure services teams in preparing the customers for their migration strategy by making them understand the migration approaches such as Rehost, Rebuild, Rearchitect and Re-platform • Help the infrastructure team architects and technical managers • Design robust Microsoft Azure solutions • Implement Microsoft Azure infrastructure solutions • Design and Implementing a Server Infrastructure, Implementing an Advanced Server Infrastructure • Deploy and manage multiple environments to support agile development approaches • Create application ecosystem designs • Design and implement application infrastructure using Azure PaaS Services, AKS • Design and implement monitoring, logging and alerting solutions using Azure monitors, Prometheus/Grafana • Help customers to opt for DevOps practices • Prepare migration strategy or design that outlines the applications & servers, database servers, reporting servers & integration services in scope for the migration • Assess the customer infrastructure regarding Azure migration and help them in understanding cloud cost, compatibility, migration roadmap • Design and implement highly available network solutions to enable communication across Azure and between Azure and On-Premises • Migrate customer infrastructure to Azure • Implement highly available cloud-native solutions in Azure to host customer applications • Automate large-scale and repeatable deployments using ARM Templates/Terraform/Ansible • Optimize Azure cost using Azure Well-Architected Framework model, Azure Advisor, and cost management tool • Set up backup and disaster recovery for Azure infrastructure • Migrate databases to Azure using DMA/DMS • Set up backup, disaster recovery for Azure SQL Databases and Managed Instances • Migrate database infrastructure to Azure virtual machines using SQL transactional replication methodology, SQL Always-On availability groups to migrate on-prem SQL servers • Migrate various applications to Azure using application-specific replication methods • Deploy and configure basic availability groups and always-on availability groups for SQL servers in a single region and SQL servers in multiple Azure regions • Modernize applications using Azure PAAS services like Azure App Service, Azure SQL DB, Azure SQL MI, Azure Database for MySQL, Azure Database for PostgreSQL Requirements • Proven ability to lead large-scale projects and teams • Excellent communication and stakeholder management capabilities • Strong problem-solving and decision-making skills • Have a highly positive and collaborative mindset that excels to drive change, develop partnership, fosters trust and collaboration • Extensive experience defining overall strategy and innovation for a global organization • Ability to set and meet deadlines and manage related risks. Strong situational leadership instincts and abilities • Experience with defining and executing strategies and approaches around the technologies • Technical experience • 5-7 years of experience in managing multiple teams is preferred • 5-7 Years of experience with Azure migrations and solution designing (Mandatory) • 7-10 years of experience with VMWare Virtualization, vSAN Management, vMotion, VMWare HCX Migrations, VMWare SRM, Active Directory & DNS Management, Backup • 5+ Years of job-related experience deploying, maintaining and managing Azure infrastructures, Infra and Application deployment pipelines • 5-7 years of experience is designing network solutions • Deep understanding of DevOps principles and experience with configuring and running CI/CD platforms such as Azure DevOps • Hands-on experience with Terraform and Azure Deployment Manager • Deep understanding/strong working experience of CI/CD with Azure DevOps, Jenkins, Ansible, etc • Deep understanding/strong experience of Docker, Kubernetes, Terraform, Azure Deployment Manager • Hands-on experience in Azure using Azure Kubernetes Service, Azure Functions, Azure App Service • Infrastructure monitoring, logging & alerting with Azure Monitor, Prometheus/Grafana • Hands-on experience in debugging complex issues • Hands-on experience in at least one of the scripting languages (Python / PowerShell / Bash etc.) • Implementation/Administration/Troubleshoot/Support experience with following o Server Infrastructure Migration from • On-prem Hyper-v/VMWare/Physical to Azure (Mandatory) • Other Private/Public Cloud Platform to Azure (Mandatory) • Experience with following assessment tools o Azure Migrate (Mandatory) o Database Migration Assistant (Mandatory) o App Service Migration Assistant (Mandatory) o Movere • Experience with following migration tools o Azure Site Recovery/Azure Migrate (Mandatory) o Carbonite/Doubletake • Experience with following disaster recovery tools o Azure Site Recovery (Mandatory) o Veeam (Mandatory) o Zerto/SRM • Experience with following backup tools o Azure Backup for Server/Azure Backup for SQL (Mandatory) o Azure Backup Server (Mandatory) o Veeam/Commvault • Experience with following Azure Services (Mandatory) o Azure Virtual Machines o Azure Storage o Azure Disks o Azure DNS o Azure Private DNS Zones and Private Links o Virtual Networks/VNET Peering o Azure SQL Database/Azure SQL MI o Azure Database for MySQL/PostgreSQL o Azure AD • Experience with deploying and configuring SQL FCI/Always-on (Mandatory) • Experience with DMA/DMS (Mandatory) • Experience with Infrastructure Automation tools like ARM Templates/Terraform/Ansible (Mandatory) • Experience with PowerShell/Python scripting

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2 - 7 years

4 - 9 Lacs

Noida

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Key Responsibilities: Domain Configuration & Authentication: Set up DNS records (SPF, DKIM, DMARC) for each sending domain. Ensure proper domain alignment to prevent spam issues. Bulk Email Platform Setup: Configure tools like Mailchimp, SendGrid, Amazon SES, or custom SMTP servers . Integrate APIs if automated sending is required. IP Reputation Management: Monitor IP warming if using a dedicated IP. Manage blacklisting issues and maintain good sender scores. Email Deliverability Monitoring: Use tools like Postmark, Mailgun, or GlockApps to track bounce rates, open rates, and spam flags. Compliance & Security: Ensure GDPR, CAN-SPAM, or other legal compliance . Set up proper TLS encryption for outgoing emails. Troubleshooting Support: Handle email bouncebacks , SMTP errors , and authentication issues . Assist non-technical teams in formatting and sending email campaigns.

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1 - 3 years

2 - 5 Lacs

Mumbai

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Executive - Email Deliverability Thane | Email Deliverability Team | Full-time Do you like solving difficult challenges and finding creative solutionsAre you someone who takes ownership of the time you spent and truly make a differenceIf so, this is an opportunity for you to join a high-functioning team and make your mark on our organisation! The impact you will create on the Job: Run a quality check on entire infra and ensure if everything is smooth. Build strong industry relationships through Online and offline forums that will enable Netcore to develop a leadership position in our industry. Work with marketing to generate blogs and webinars to drive thought leadership within the email industry. Monitor inbox placement for customers. Enforce Email standards like SPF, DKIM and DMARC for all new clients. Analyze performance and advice clients on best practices of email sending and enforce them. Be up to date with global email trends, and implement them within the system. Tracking and correcting DNSBL listings and other ISP blocks. Designing and running tests on Email Deliverability. Applying, Testing and verifying Feedback Loops. Maintaining DNS and MTAs. What we look for2-5 years experience in email deliverability and/or antispam, Linux, DNS Management, Database knowledge and client consulting. Scripting proficiency is an added advantage. Problem-solving approach, detail-oriented and a quick-learner. Strong proficiency in communication skills - both verbal and written. Why NetcoreBeing first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. Our CEE platform includes 6 products - Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) Raman - our AI engine. Netcore has a perfect combo of experience as well as an agile mind. We currently work with 6500+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement experience platform. Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for Seven consecutive years only reinforces Netcore s principle of being a people-centric company - where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job it s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn. What s in it for youImmense growth, continuous learning and connecting with the top-notch brands Work with some of the most innovative brains Opportunity to explore your entrepreneurial mindset Open culture where your creative bug gets activated If this sounds like a company you would like to be a part of, and a role you would thrive in, please don t hold back from applying! We need your unique perspective for our continued innovation and success! So let s converse! Our inquisitive nature is all keen to know more about you.

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8 - 10 years

13 - 16 Lacs

Delhi NCR, Mumbai, Bengaluru

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Role: Azure cloud & Devops engineer Location: Remote /Pan India,Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad, Mumbai,Hyderabad Experience: 8+ years iSource Services is hiring for one of their client for the position of Azure cloud & Devops engineer. About the role: We are looking for an Azure Cloud and DevOps Engineer to design, configure, and manage Azure services, including Azure Synapse, security, DNS, and App Gateway. You will develop Java-based applications, automate CI/CD pipelines using GitHub Actions or Azure DevOps, and manage infrastructure with Terraform. Additionally, you will handle identity management using Microsoft Entra ID and integrate with Office 365. Job Responsibilities: Collaborate with customers to create scalable and secure Azure solutions. Develop and deploy Java applications on Azure with DevOps integration. Automate infrastructure provisioning using Terraform and manage CI/CD pipelines. Ensure system security and compliance in Azure environments. Provide expert guidance on Azure services, identity management, and DevOps best practices. Design, configure, and manage Azure services, including Azure Synapse, security, DNS, databases, App Gateway, Front Door, Traffic Manager, and Azure Automation. Core Skills: Expertise in Azure services (Synapse, DNS, App Gateway, Traffic Manager, etc.). Experience with Java-based application deployment and CI/CD pipelines. Proficiency in Microsoft Entra ID, Office 365 integration, and Terraform. Strong knowledge of cloud security and DevOps best practices.

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5 - 8 years

7 - 10 Lacs

Hyderabad

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Principal Analyst As a Principal Analyst, you will be part of our deliverability team working directly with our customers. You will provide guidance on best practices, reporting and recommendations to improve their email programs and get the most out of Zeta Global. Teams at Zeta work collaboratively to deliver great customer experiences. You will partner with our Client Services, Technology and Sales Teams to develop strategies that improve both our customers and our teams. Job Description Provide guidance to clients to improve deliverability for their email programs Support an assigned portfolio of paid deliverability services clients Own the client relationship for your portfolio Manage onboarding projects including discovery, IP and domain provisioning, email authentication, reputation warming plan development and execution Manage retainer based strategic projects focused on optimizing inbox placement and driving response Monitor and manage IP & Domain Reputation and Block Listings Monitor client email metrics/effectiveness and report on performance Collaborate on Mail System Infrastructure and DNS Management Utilize 3rd party Deliverability Monitoring Tools Provide email best practices consultation to clients and Internal stakeholders Your Skills and Experience 5+ years of experience at an ESP Strong attention to detail, dedicated work ethic, organized, and strong communication skills Strong critical thinking and analytical skills Thorough understanding of email technology Experience analyzing large data sets to derive insights Advanced Excel Experience Knowledge about ESPs, Mailbox providers, and email authentication vendors Understanding of email, SMTP, IP and domain strategies, authentication, reputation strategies, data hygiene, privacy, permission policies, anti-spam policies Ability to work with cross-functional teams

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2 - 5 years

4 - 7 Lacs

Mumbai Suburbs, Navi Mumbai, Mumbai (All Areas)

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Develop, customize & manage WordPress websites. Work with UI/UX teams to create responsive, dynamic pages. Optimize site performance, SEO, & accessibility. Ensure website security, performance, & troubleshooting. Required Candidate profile Exp in WordPress development. Strong knowledge of web hosting, DNS, CMS, & CDN services. Proficient in HTML, CSS, JavaScript & PHP. Understanding of SEO best practices & web optimization.

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1 - 5 years

4 - 6 Lacs

Pune, Bengaluru, Hyderabad

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Job Description of Service Desk Analyst Role: TECHNICAL SUPPORT ASSOCIATE Accountability Ability to work in 24*7 environment, this is a must First Point of Contact for users to report Technical issues Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups. First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups. Ensure reported issues are responded and addressed as per the defined SLA timelines To work towards effective and timely resolution of issues. Document the Learnings and contribute Knowledge Articles Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution. Document detailed and accurate notes, record them on ITSM tool Technical Skill set Voice Call Handling: excellent knowledge of handing voice calls and multitasking. Email Communication: professional email writing skills. Chat Communication: professional chat writing skills and multitasking. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc Printers: Hands on experience on managing printers (Local & Network printers) - Lex Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. ITIL: Knowledge of ITIL processes and procedures. A+: knowledge of A+ processes and procedures. KM: Knowledge management understanding, review & create new knowledge articles. MS Office: Good / excellent knowledge for support of MS Office and standard software Job Description of Service Desk Analyst Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) O365: Understanding of Microsoft Office (e.g. Office 365) Key Performance Indicators (KPIs): Ensure all the User contacts are responded within the defined Turn Around Time All the L1 Incidents are resolved as per the defined Resolutions Timelines Follow-up on individual ticket stacks to ensure that tickets are addressed on a timely basis and ageing is kept at minimum. Ensure Quality Ticket Coding and Classification for all tickets being logged and processed. Taking ownership of calls/emails logged by his/her colleagues in his/her absence. Mentoring and providing floor support to the newly joined associates. Should be proactive in assisting the colleagues, during High Volume Time. Competencies: High Level of Communication Skills and ability to comfortably handle International Customers. Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users. Flexibility to work in a 24*7 environment is mandatory Knowledge about Incident and Service desk management. Understanding of ITIL concepts Documentation Skills to contribute for Knowledge Articles and Knowledge Sharing Ability to initiate and manage Bridge Calls and coordinate in resolving P1/P2 issues. Qualification: High school, Graduate, Diploma, IT education or comparable IT professional experience Fresher (U1) Experience in years (U1) 1 to 2 years Relevant Experience (U2) 2+years Interested candidates please share your Resumes to careers@glympsehr.com Contact Nimra @6364833817 / 9606553830 / 9606553806 / 9606523804

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3 - 5 years

5 - 7 Lacs

Mumbai

Remote

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Shift Details: Night shifts / Rotational shifts Work Week: 5 days a week Job Responsibilities: - Equipment - procurement (Order receipt, approval, order) - configuration - maintenance & troubleshooting - Network (Currently migrating from individual configurations to a national AT&T plan for telco and network) - Local Networks (networks for each office) - Local Telco (local telco & networks) - Local Internet providers - Security (Network, Hosting, Outlook, etc.) - Bitdefender - Defender - GoDaddy Hosting (SB Websites SkyBirdtravel.com, studentsfare.com, jayatravel.com, mywingsbooking.com, etc.) - Domain Management (GoDaddy) - Domain Acquisition, renewal, retirement - Certificate management (order, renewal, etc.) - DNS management - Zoom Mgmt. & Configuration - Configuration & troubleshooting - Call routing - App installs - Trams Hosting - Servers - Remote PCs - Vendor Management - All local office network vendors - Sector 7 (MS Office, Exchange, Security, etc.) - Zoom (Configuration, ticket mgmt., agent on/offboarding etc.) - India support team management - Desktop support (Application and Equipment) - Login / account support - application support - Ticket management (broadly - point party for any technical issue)

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7 - 10 years

15 - 25 Lacs

Bengaluru

Hybrid

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Bachelors degree in technical discipline with at least seven years professional experience in network, systems, or IT Infrastructure Engineering. Equivalent experience and or certifications will be considered as well. Demonstrates a proactive and self-starting work style with a strong sense of urgency; capable of making independent decisions while adhering to established best practices. Self-motivated and adept at independently prioritizing and managing multiple client issues simultaneously. Strong troubleshooting skills and ability to analyze and resolve complex technical issues. Proficient in diagnosing 'root causes' rather than treating symptoms, with the ability to anticipate the impact on additional processes and systems. Hands-on experience in understanding and managing client-server and microservice-style software stacks. Expertise in working with on-prem datacenters, cloud infrastructure, including AWS and Azure platforms. Experience implementing and administering with cisco switches and firewalls. Advanced grasp of layer 3-7 networking concepts & common protocols. Hands on experience of VMware administration and SAN configuration. Experience developing automation in multiple technologies including ansible, C#, Python, BASH, etc. Familiarity with cloud services such as AWS, Azure, and their associated tools. Experience with containerization and associated platforms. Experience with AWS EKS, and Azure Kubernetes Service. Experience with DKIM and DEMARC. Proficient in Rabbit MQ administration and configuration. Experience with monitoring tools like DataDog for system performance analysis. In-depth knowledge of Linux and Windows server environments. Strong understanding of Linux Operating Systems, specifically ubuntu. Understanding and experience with Windows Server clustering and administration. Experience in certificate management and patching procedures. Experience with cloud technologies such as AWS and migrating resources from On-Prem data centers to the cloud. Experience deploying and supporting client-server and microservice-style software stacks. Hands-on experience with deployment tools like Rancher, Helm charts, and ArgoCD. Solid understanding of microservices architecture and network configurations. Proficiency in configuration management tools such as Ansible and Terraform in cloud environments. Experience with ELK (Elasticsearch, Logstash, Kibana) and OpenSearch for log analysis and search. Experience in process automation through scripting and infrastructure as code. Passionate about automation, troubleshooting and solving challenging problems. Works cross-functionally with other teams on improvements to existing infrastructure to increase system stability and performance.

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5 - 10 years

15 - 25 Lacs

Delhi NCR, Bengaluru, Hyderabad

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Design and implement Infoblox DNS, DHCP, and IPAM solutions to meet organizational requirements Develop and maintain architecture and design documentation Ensure solutions align with industry best practices and security standards

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3 - 5 years

3 - 5 Lacs

Mumbai

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- Equipment - procurement (Order receipt, approval, order) - configuration - maintenance & troubleshooting - Network (Currently migrating from individual configurations to a national AT&T plan for telco and network) - Local Networks (networks for each office) - Local Telco (local telco & networks) - Local Internet providers - Security (Network, Hosting, Outlook, etc.) - Bitdefender - Defender - GoDaddy Hosting (SB Websites SkyBirdtravel.com, studentsfare.com, jayatravel.com, mywingsbooking.com, etc.) - Domain Management (GoDaddy) - Domain Acquisition, renewal, retirement - Certificate management (order, renewal, etc.) - DNS management - Zoom Mgmt. & Configuration - Configuration & troubleshooting - Call routing - App installs - Trams Hosting - Servers located Detroit upstairs - 20+ Remote PCs located upstairs - Vendor Management - All local office network vendors - Sector 7 (MS Office, Exchange, Security, etc.) - Zoom (Configuration, ticket mgmt., agent on/offboarding etc.) - India support team management - Desktop support (Application and Equipment) - Login / account support - application support - Ticket management (broadly - point party for any technical issue)

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3 - 5 years

4 - 7 Lacs

Gurgaon

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GreensTurn is seeking a highly skilled DevOps Engineer to manage and optimize our cloud infrastructure, automate deployment pipelines, and enhance the security and performance of our web based platform. The ideal candidate will be responsible for ensuring high availability, scalability, and security of the system while working closely with developers, security teams, and product managers. Key Responsibilities: Cloud Infrastructure Management: Deploy, configure, and manage cloud services on AWS or Azure for scalable, cost-efficient infrastructure. CI/CD Implementation: Develop and maintain CI/CD pipelines for automated deployments using GitHub Actions, Jenkins, or GitLab CI/CD . Containerization & Orchestration: Deploy and manage applications using Docker, Kubernetes (EKS/AKS), and Helm . Monitoring & Performance Optimization: Implement real-time monitoring, logging, and alerting using Prometheus, Grafana, CloudWatch, or ELK Stack . Security & Compliance: Ensure best practices for IAM (Identity & Access Management), role-based access control (RBAC), encryption, firewalls, and vulnerability management . Infrastructure as Code (IaC): Automate infrastructure provisioning using Terraform, AWS CloudFormation, or Azure Bicep . Networking & Load Balancing: Set up VPC, security groups, load balancers (ALB/NLB), and CDN (CloudFront/Azure CDN) . Disaster Recovery & Backup: Implement automated backups, failover strategies, and disaster recovery plans . Database Management: Optimize database performance, backup policies, and replication for MongoDB Collaboration & Documentation: Work with development teams to integrate DevOps best practices and maintain proper documentation for infrastructure and deployment workflows. Preferred candidate profile Perks and benefits

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3 - 6 years

8 - 18 Lacs

Hyderabad

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DESCRIPTION AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the Cloud Ambassador across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer success. Key job responsibilities The AWS Support Engineering team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields. Our mission is to provide technical solutions to customers. Also, this role supports AWS mobile technologies (Amplify, Device Farm, Pinpoint, etc). Mobile Services are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences. Our support engineers are responsible for helping customers utilize all services offered within AWS. They also act as the "voice of the customer" to the development teams for recurring issues or feature requests. If you're experienced with mobile or web application development and you are more comfortable "getting your hands dirty," then we're looking for you! A day in the life On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24s About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS - Bachelor’s degree OR equivalent experience in a technical position; 2+ years of relevant experience in a technical position (Support or System Administration); Experience troubleshooting and debugging technical systems - Knowledge of some Developer & Mobile language/Services- Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization. - Experience with web-based applications and HTTP.; Knowledge of client/server and distributed systems architectures (WebServers).; Troubleshooting skills on Linux, Networking; IPsec, VPN, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Network Monitoring. PREFERRED QUALIFICATIONS - Experience developing against and working with REST API based services. - Prior working experience with AWS services.; Experience with Cloud architecture patterns and distributed computing concepts.; Exposure to Mobile application development (iOS / Android).;Exposure to mobile and web application security best practices.; Experience around Messaging and Queueing services. - Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP; Exposure to security concepts / methodologies.; Experience with iperf, MTR, traceroute, dig; Experience handling full application stacks from the OS up through custom applications - Experience with push notifications, APNS and GCM

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3 - 5 years

6 - 10 Lacs

Mumbai

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Email Deliverability LeadMumbai | DE | Full - TimeAbout Netcore:Netcore Cloud (wwwDot Netcorecloud com ) is a global leader in customer engagement and retention, providing AI-powered marketing automation, email delivery, and personalization solutions to businesses worldwide Founded in 1997, the company has consistently evolved to help brands create seamless, data-driven customer experiences With a strong emphasis on innovation, Netcore Cloud leverages AI and machine learning to optimize marketing strategies, enhance customer engagement, and drive business growth The company s robust platform integrates omnichannel marketing, product experience, and customer data, empowering businesses to boost conversions and customer loyalty Recognized for its excellence, Netcore Cloud has earned numerous accolades, including being named a Great Place to Work for seven consecutive times The company serves over 6,500 brands across 40+ countries, delivering over 20 billion emails per month and enabling businesses to achieve higher engagement and retention rates It has been featured in the Gartner Magic Quadrant for Multichannel Marketing Hubs and acknowledged by G2 as a Leader in Email Marketing and Customer Engagement Platforms Its AI-driven innovations, including Smart Push and Raman AI, have set industry benchmarks, making it a preferred choice for global enterprisesDot Netcore Cloud has a strong global presence with offices in key locations such as India, the USA, the UK, Singapore, Indonesia, UAE, Nigeria, and Germany The company serves some of the world s leading brands, including Flipkart, Myntra, ICICI Bank, Airtel, Vodafone, MakeMyTrip, and Domino s, helping them deliver superior customer experiences With a vision to redefine customer engagement, Netcore Cloud continues to invest in cutting-edge technologies and expand its global footprint, reinforcing its position as a market leader in MarTech and SaaS solutionsTechnical Skills: Basic understanding of email technologies, including MTAs, SMTP, DNS, FBLs, and authentication protocols (SPF, DKIM, DMARC) Exposure to IP/domain DNS setup in collaboration with the Operations team Familiarity with tracking and analyzing key performance metrics in email deliverability Basic knowledge of developing and using reports to evaluate the effectiveness of email strategies Introduction to monitoring and maintaining email deliverability best practices Involvement in data cleanup activities (unsubs, inactives, etc) Assistance in resolving blocks, blacklist listings, and addressing abuse complaints through collaboration with customers, ISPs, and antispam organizations Basic awareness of proactively identifying and resolving email delivery problems Soft Skills: Team lead with Experience into EMail Deliverability for 5+ Years Strong verbal and written communication skills (English) Support in executing and promoting email marketing program strategies Communication of critical performance metrics on a weekly, monthly, and quarterly basis Collaboration with internal and external teams as needed Ability to stay calm under pressure and persist until a solution is found Emphasis on doing things accurately every single time Ability to maintain focus to ensure nothing falls through the cracks Quick learner with the ability to adapt to changes seamlessly Comfortable explaining basic concepts both in writing and verbally Interest in participating in deliverability and anti-spam industry groups and forums Experience Desired: Familiarity with Linux, DNS Management, Database knowledge, and client consulting is a plus Exposure to MTA knowledge or scripting is an added advantage This job might be for you if: Youre excited about solving problems and taking on challenges Helping others and guiding them to understand excites you Attention to detail and doing things right is a priority for you Adaptability and quick learning are your strengths You are motivated, driven, and eager to take ownership of your work

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