25 Ticketing Management Jobs

Location: Faridabad Experience Required: Minimum 3 years Handle end-to-end airline reservations, ticketing, reissues, exchanges, and refunds Work confidently on GDS systems like Sabre, Amadeus, or Travelport Call FATIMA 9990683423

First round telephonic 3+ years exp Process airline reservations, ticketing, reissues ,exchanges, and refunds accurately using GDS platforms (Sabre,Amadeus or travelport) Manage PNR/Fare calculation Call/whtup Ruchika 9650997623 Required Candidate profile Fluent in English (written & verbal)

We are Conducting Walk-in Interview for the following position at Delhi Airport Ticketing Staff Reservation Staff Ground Staff Job and Responsibilities Assisting Passengers at the Airport Checking Visa and Guiding them at the Boarding Gates Eligibility Passport need to apply Minimum Education : 12th pass Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply

Job Title: L1 Student Support Associate Location: Mumbai (Marol) Work From Office Experience: 0–2 Years Shift Type: Rotational (including weekends and public holidays) Industry: EdTech / Education Services Department: Student Success Employment Type: Full-Time About upGrad Founded in 2015, upGrad is Asia’s largest integrated Learning, Skilling, Workforce Development, and Placement company. Its offerings include online and hybrid degrees, study abroad programs, certifications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad also provides enterprise training, recruitment, and staffing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide. Learn more at www.upgrad.com. About the Role We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle queries from learners via our ticketing system (Freshdesk) and live chat, ensuring timely resolution, consistent communication, and a high level of satisfaction throughout the learner journey. Key Responsibilities Handle incoming learner queries via Freshdesk (tickets) and live chat platforms Ensure timely resolution of issues while meeting SLA, CSAT, and quality benchmarks Maintain professionalism and clarity in all learner communications Collaborate with internal teams for issue resolution and escalations Accurately log and track interactions in the CRM system Deliver a seamless and positive learner experience across every interaction Work in rotational shifts, including weekends and public holidays, as required Required Skill Set Excellent written and verbal communication skills Strong problem-solving and interpersonal abilities Time management skills with the ability to multitask under pressure Familiarity with Freshdesk or other ticketing tools (preferred) Proficiency in MS Office or Google Workspace tools Preferred Qualifications Bachelor’s degree in any discipline Prior experience in student support or customer service (experience in EdTech is a plus) Why Join upGrad At upGrad, we’re shaping the careers of tomorrow at Asia’s largest integrated higher ed company. Join our Student Success team to: Be a Learner Advocate: Serve as the first line of support and help learners succeed Gain Cross-Functional Exposure: Work closely with operations, academic, and tech teams Build a Career in EdTech: Learn, grow, and contribute in a mission-driven, high-growth environment Experience Growth: Access continuous learning and internal career mobility opportunities Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All employment is decided on the basis of qualifications, merit, and business need

Any Grad/UG with min 6 months Travel exp required 5 Days working/2 Off's Job Location:- Gurgaon Both Side Cabs Salary Upto 7 LPA Call me for more information & get your interview aligned HR Harmeet @9582013131 References are highly appreciated !! Required Candidate profile Note:- Candidate Must have either of exp Que Management, Fare Rules, Exchange policies Travel ticketing, refunds, GDS Software. Interpret and apply fare rules, restrictions, refund policies.

Job Title : Senior AP Associate What We Offer (Bright Vision Global Solutions Private Limited): Established in 1984, our associated companies have thrived as a dynamic Export and Trading House with a primary focus on textiles and textile intermediaries. Over the years, our journey has traversed diverse business domains. Currently, we are excited to announce opportunities within our young and rapidly growing Outsourced Services (Knowledge, Business & Finance) division, which was inaugurated in early '23. What we offer is a chance to work with an innovative outsourcing outfit that provides customized offshoring opportunities to mid-size and mass market American companies. You will get a chance to be a part of a fast-paced start up environment working with new age tech systems and processes. You will get hands-on experience of working on American Accounting, Finance, Marketing and Knowledge processes along with a fair bit of direct face time with our Western counterparts. We deeply value our HR assets and thrive to help you augment your skill sets, develop new skill sets and achieve a holistic and successful career by providing a much-needed impetus and boost to your overall growth trajectory. Project Overview: The project company has been the leading organization in data collection for over 50 years, offering critical assessment, technology, and data capture solutions globally. At present, a number mergers and acquisitions, have led the company to pivot into a reputed Managed IT Services player. We are seeking a highly skilled and detail-oriented Accounts Payable Specialist to join our finance team. This role offers an exciting opportunity to contribute to the financial success of the project while working in a collaborative and supportive environment. Job Summary: As a Senior AP Associate, you will be responsible for managing the day-to-day accounts payable functions, including processing invoices, reconciling vendor statements, and ensuring timely and accurate payments. The ideal candidate will have a strong working knowledge of NetSuite along with exceptional organizational skills and a keen attention to detail. Notice Period: Should be no longer than 30 days. Preference will be given to recruits available to join immediately. Joining: Available to join latest by 18th August 2025. Candidates available to join by 1st -8th August 2025 will be given preference. CTC: Rs. 4 6.5 LPA. Salary will be commensurate with market standards & previous experience Screening & Interview Process will involve short basic tests to evaluate the candidate’s general aptitude, accounting & domain knowledge, soft skills & comprehension, and MS Excel (Spreadsheet) capability. Role would be On-Site from Sector V (Salt Lake), Kolkata. Shift timings would be the night shift, 5:30pm to 2:30am (US Time zone) . Candidates unwilling to work the night shift or looking for hybrid & remote roles are not suitable and hence not acceptable. Key Responsibilities: Process vendor invoices accurately and efficiently in NetSuite and Tipalti systems. Match purchase orders with invoices and verify pricing, quantities, and terms. Reconcile vendor statements and resolve any discrepancies or issues in a timely manner. Prepare and process payments to vendors via ACH, wire transfer or check. Maintain accurate and up-to-date vendor records in the accounting system. Assist with month-end close activities, including accruals and reconciliations. Respond to vendor inquiries and resolve payment-related issues promptly and professionally. Collaborate with cross-functional teams to ensure compliance with company policies and procedures. Assist with special projects and process improvements as needed to enhance efficiency and effectiveness. Stay informed about changes in accounting regulations and best practices related to accounts payable processes. Qualifications: Bachelor’s degree in Accounting, Finance, or related field preferred. Minimum of 4-5 years of accounts payable experience in a fast-paced environment. Strong working knowledge of NetSuite required. Ability to learn new tech tools to include Tipalti software required. Proficiency in Microsoft Excel and other MS Office applications. Excellent organizational and time management skills with the ability to prioritize tasks. Exceptional attention to detail and accuracy. Strong analytical and problem-solving skills. Good written and verbal communication skills. Ability to work independently as well as collaboratively within a team. Prior experience with month-end close processes and reconciliations preferred. Knowledge of accounting principles and practices. Good to Haves: Proficiency in US GAAP. Well-rounded and in-depth knowledge and experience of the overall AP Process in the US consisting of GL Coding of Invoices/Vendors, Vendor Management, Due diligence, Invoice Processing, Payment Processing, Exception Management etc Prior experience in US Accounts Payable. Qualified Chartered Financial Analyst or semi qualified CFA. Qualified Certified Public Accountant (USA) or semi qualified CPA. Qualified Certified Management Accountant (USA) or semi qualified CMA.

Job Role- 1. Manage ticketing, fare calculations, and issuance. 2. Advise on routing, mileage redemption, loyalty programs, and schedules. 3. Recommend cost-effective, time-saving, and loyalty-optimized travel solutions. Health insurance Provident fund Job/soft skill training

Join Our Team as a Technical Project Manager for Security Remediation Job Summary : We are seeking a highly motivated and detail-oriented Project Manager - Technical Writer to join our dynamic security team. This pivotal role is responsible for managing the remediation and ticketing process for various lines of business, ensuring that identified security issues are effectively addressed and escalated. The ideal candidate will possess a unique blend of project management expertise and technical writing skills to drive our security remediation efforts, enhance our reporting capabilities, and ensure compliance with our service level agreements (SLAs). If you are passionate about security, an expert in clear and concise communication, and adept at managing complex projects, we encourage you to apply. Key Responsibilities: Remediation and Ticketing Management: Oversee the end-to-end lifecycle of security remediation and ticketing for all lines of business. This includes tracking vulnerabilities, assigning tasks, and ensuring timely resolution of identified issues. Technical Documentation: Develop and maintain a comprehensive library of technical documents, including standard operating procedures (SOPs), process workflows, and remediation guides. Reporting and Escalation: Generate and distribute clear, accurate, and actionable reports for the Security Team to facilitate the escalation and resolution of identified security risks. This includes a monthly "Top 10" report for each line of business, highlighting critical outstanding issues. SLA and Risk Management: Organize, track, and report on SLAs for the time to remediation. For issues that exceed established timeframes, you will be responsible for documenting the associated business risks and communicating them to the appropriate stakeholders. Metrics and Performance Tracking: Develop and manage a robust system for tracking and reporting on key performance indicators (KPIs) for security remediation operations across all lines of business. Stakeholder Communication: Serve as a primary point of contact for inquiries regarding the status of remediation efforts and act as a liaison between the Security Team and various business units. Qualifications: Experience: Proven experience in a project management role, preferably within a security or IT environment. Demonstrated experience in technical writing, with a strong portfolio of clear and concise documentation. Experience with ticketing systems (e.g., Jira, ServiceNow, Azure DevOps) is highly desirable. Familiarity with security concepts and vulnerability management processes. Skills: Exceptional written and verbal communication skills, with the ability to translate complex technical information for both technical and non-technical audiences. Strong organizational and time-management skills, with the ability to manage multiple projects and priorities simultaneously. Proficiency in GSuite (Docs, Sheets, Slides) and project management software. Excellent analytical and problem-solving abilities. A keen eye for detail and a commitment to accuracy.

The Information Security Analyst I is an early-career role designed for individuals with a foundational knowledge in cybersecurity and IT systems. Under direct supervision, they support incident detection and response within the Security Operations Center (SOC), using enterprise security tools to monitor and triage events. As an Information Security Analyst I, you will frequently interact with members of all brand Security and IT teams as well as third-party platform providers. In this dynamic, global environment, you will be responsible for responding to, researching, and addressing network security events. On-call duties are expected. Responsibilities Independently investigate alerts using a SIEM platform (e.g., QRadar) and escalate potential incidents. Perform triage on security events. Investigate and document findings for stakeholders through a ticketing system. Analyze relevant threat intelligence and communicate findings to senior level analyst and management. Identify opportunities for rule tuning and use case improvements to communicate with leadership. Collaborate with other Security Services Subject Matter Experts to deliver a consistent and effective security service. Work efficiently by establishing runbooks and standard operating procedures where needed. Track evolving cyber threats and trends to ensure coverage of activity is implemented. Minimum Requirements: BTECH / Degree in Cybersecurity or Information Technology or equivalent work experience. 6-8 Years of experience in a cybersecurity role, preferably in a SOC environment. 2-3 years of IT experience (e.g. service desk, network operations) Industry certifications such as Security+, Network+, or CCNA preferred. Foundational knowledge of network protocols (e.g., TCP/IP), intrusion detection systems, and cybersecurity principles. Familiarity with SIEM platforms and incident ticketing workflows. Awareness of security frameworks such as the Cyber Kill Chain. Effective time management and critical thinking skills. Strong desire to learn and develop technical cybersecurity skills. Excellent verbal and written communication skills. Ability to work in a fast-paced, collaborative team environment.

Responsibilities: * Troubleshoot complex technical issues via phone/email * Manage customer tickets with networking expertise * Collaborate on network improvements through ticketing process Provident fund Health insurance

To manage listing, cataloging and promotional works on online marketplaces, mainly Amazon & Flipkart. To keep track of competition, pricing, advertising and reviews to ensure the sales is growing as targeted. Qualification: Minimum 2 years experience in Ecommerce. Candidate must be good in communication. Job Type: Full-time 25k to 35k

Experience: 5 to 6 Years of relevant industry experience. Skills: Domain Networks/IT Support/Firewalls/Security Appliances Department: Information Technology. Eligibility: B.E/B.Tech/MCA Requirement : 01 Responsibilities: Good knowledge on Windows systems & domain networks. Having an understanding of firewalls & security appliances. Hands-on knowledge on handling IT support tickets and managing teams. Good Communication skills (Written & Oral)

Responsibilities: Service Desk Management: Act as the single point of contact for users seeking IT support. Process incoming service requests from clients (via telephone, email, and other means). Answer all incoming telephone calls on the Service Desk support line. Create service tickets using the SNS ticketing system. Assess ticket resolution timeframe and coordinate resolution schedule with clients. Assign tickets to the appropriate SNS technical staff for resolution. Provide regular updates to users regarding resolution and progress status. Follow up with SNS technical staff to assess and promote ticket resolution escalate tickets to other technical resources as needed to ensure successful and timely ticket resolution. Close tickets using the SNS ticketing system. Follow-up with users to assess user satisfaction. Daily assessment of outstanding tickets and follow-up with SNS technical staff. Communicate schedule changes to users as needed. Communicate with users as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Ensure fast turnaround of user requests. Create monthly ticket reports for users. Improve user service, perception, and satisfaction. Improve productivity of SNS IT technical staff. Assist in the user equipment purchase process (create purchase request orders and follow-up for approval; order equipment). Assist as needed in the creation of reports for billing purposes. IT Asset Management: Develop and implement an IT asset management strategy, including policies and procedures for asset acquisition, deployment, maintenance, and disposal. Maintain accurate records of IT assets, including inventory, location, and status. Develop and manage the IT assets budget, including procurement, maintenance, and disposal costs. Manage Vendor relationships, including drafting contracts and service level agreements. Collaborate with the procurement team to develop and maintain relationships with IT partners and to negotiate contracts and service level agreements. Work with the procurement team to develop specifications and requirements for IT assets to ensure they meet the organization's needs and standards. Track IT asset orders and deliveries to ensure they are received on time and in accordance with the organization's requirements. Work with the procurement team to ensure compliance with procurement regulations. Provide guidance and support to the procurement team on IT asset-related matters, including vendor selection, specifications, and requirements. Collaborate with other IT teams to ensure assets are deployed and configured properly. Ensure compliance with software licensing agreements and regulations. Develop and maintain relationships with key stakeholders, such as executive leadership, users, and regulatory bodies. Develop and maintain policies and procedures for IT asset security and access control. Develop and maintain policies and procedures for IT asset lifecycle management, including disposal and replacement. Provide regular reports to management and stakeholders on IT asset management activities and performance. Technical Knowledge and Experience Basic knowledge in desktop, network support, troubleshooting in a Microsoft, Apple environment and Linux is a plus . Must have experience in using basic software applications such as Microsoft OS (10 & 11), Microsoft Office (Word, Excel, Outlook, etc.), and Help Desk or Service Desk ticketing systems. Strong organizational and communication skills. Qualifications: Bachelor’s degree or equivalent experience. ITIL Certification is a must.

Role Overview: We are seeking a driven and strategic Assistant General Manager (AGM) to lead venue acquisition and ticketing aggregation across Punjab, Haryana, Himachal, and North India. The ideal candidate should have strong experience in onboarding cinemas, fixed venues, and event properties for e-ticketing and box office solutions and must bring a deep understanding of the regional entertainment and events landscape. Key Responsibilities: Venue & Partner Acquisition: Identify and onboard cinemas, event venues, and entertainment hubs for Q-Tickets e-ticketing services. Drive partnerships across multiplexes, single screens, auditoriums, amusement parks, and live event venues. Negotiate and close agreements on revenue sharing, integrations, and onboarding terms. Ticketing Aggregation & Listing: Oversee aggregation and listing of all ticketed offerings (movies, events, festivals, etc.) from signed partners. Coordinate with internal teams to ensure real-time sync, availability, and payment integration. Ensure full lifecycle management for each partner — from onboarding to performance tracking. Regional Business Development: Create a strong network in Punjab, Haryana, Himachal, and North India to penetrate local markets effectively. Attend and engage in industry events, local meetups, and entertainment forums to expand reach. Build strategic alliances with event promoters, production houses, and local ticketing agents. Stakeholder & Relationship Management: Maintain ongoing communication with partner venues for updates, feedback, and retention. Resolve partner issues proactively, ensuring high partner satisfaction and operational excellence.' Required Qualifications & Skills: 8–12 years of experience in e-ticketing, cinema partnerships, event management, or digital entertainment business development. Proven ability to acquire and manage 50+ venue partnerships,preferably across multiple regions. Strong understanding of box office operations, digital ticketing platforms, and venue aggregations. Excellent negotiation, presentation, and interpersonal skills. Willingness to travel extensively across North India. Proficient in CRM tools, reporting systems, and ticketing backend dashboards. Preferred Experience: Prior experience with companies online ticketing companies or cinemas Knowledge of POS systems, API integrations for cinema software,or event management platforms. Familiarity with regional languages and entertainment cultures in Punjab, Haryana, and Himachal. Why Join Q-Tickets (360 Bytes Tech Venture Pvt. Ltd.): Be at the forefront of expanding a next-gen ticketing platform across high-growth regions. High visibility and leadership role with strong ownership. Competitive salary with performance-linked incentives. Opportunity to shape the entertainment experience in North India.

Job description: Designation : AVP Business Assurance Reporting To : President Location : Bangalore Overview: In order to support the growth plans, Innoviti is looking to bring on board a Head Of Operations for the large, mid-size and small retailers. Primary focus has to be retention of revenue and prevention of competition entry into customers by strengthening customer interface, deliver world class service levels and build customer advocacy. Getting Innoviti terminals dispatched to regional warehouses, deployed in retail outlets and ecommerce sites across PAN India and running 24*7 support (tele-support and tech. support teams) to make sure we dont lose single transaction to competitor. Key OKRs: Increase Gross Transaction Volume (GTV) per retail outlet. Reduce operational cost by eliminating frequent issues. Duties/ Activities/ Interactions: Understand the underlying levers of Innovitis business and the impact operations makes on those to arrive at a plan for meeting the business goals of the company. Develop a risk framework for the operations team and monitor and mitigate risk. Develop operational OKRs and targets for each and every individual in the operations team aligned with the companys OKRs. Hire, mentor and coach team members to independently and responsibly drive OKRs. Run day-to-day supply chain and customer operations including reviews, escalation management, performance management for supply chain, call centre support and tech. support. Reduce support cost by interacting with engg. team or hardware vendor to improve frequent software issues or hardware issues. Proactive communication to customer (HO and outlet level) about status of open issues to reduce their anxiety. Make sure customers stay engaged till the issues are eliminated. Stay active 24*7 (including week offs and holidays) to make sure team is on track for issues resolutions and target achievements. Travel 5 days in a month across India and meet Head of Operations of retailers to review support metrics. Improve operational processes and performance to meet expectations of customers. Capabilities Handling operations for large retailers present PAN India to single show owners, in a thin margin competitive market. Expert in process improvement and data-based performance assessment. Experience in supply chain management, including inventory, manufacturing, and warehousing. An enriched perspective is desirable e.g. cross-functional business exposure, Internet business exposure, etc. Demonstrated ability of moving deep into issues to guide team into solving them, and extracting oneself rapidly to focus on the larger picture. Demonstrated ability of managing tough customer interactions caused by operational lapses, and building back customer trust through redressal of those. Demonstrated ability of non-tolerance to ethical or performance issues in the team. Values/Drivers: Urgency towards business, hardwork, higher aspirations, passion towards excellence, selfmanagement, and curiosity. Profile: B.E./B.Tech/M.E./M.Tech/MBA from reputed tier 1 or tier 2 colleges only. Proven track record of 10 years+ of running B2B operationsin Retail industry in a leadership position. At least 5 years in a position reporting to the COO or #3 in the organization. A record of creation and growth of relationships with top management in large organizations would be critical.

If you thrive on getting the numbers right the first time and love finding clarity in chaosthis role is for you. As a Sr. Executive Revenue Assurance & Billing at IDfy, youll be the gatekeeper of revenue accuracy. Youll ensure that every invoice reflects the right commercials, that clients are billed on time and without error, and that we plug any gaps before they become revenue leaks. This role blends attention to detail with business understanding, system know-how, and collaboration across departments. Role & responsibilities Finalize and close client billing as per contract terms and internal policies. Prepare monthly revenue recognition workings and share with accounting for booking in ERP. Review contracts regularly to ensure billing aligns with agreed commercials. Onboard clients in line with internal control requirements and update records accurately. Collaborate with Business Ops, Sales/MD, and Accounting teams to fix or prevent billing issues. Run monthly/weekly/fortnightly reconciliations between backend systems, invoicing tools, and books of accounts. Analyze and fix revenue leakages , and recommend automation or process fixes. Reconcile billed and unbilled balances quarterly for top 50 customers. Resolve billing-related client queries and coordinate invoice approvals or corrections. Capture and update documentation around billing processes, controls, and reporting standards. Support month-end activities , audits, and internal control checks related to billing. Preferred candidate profile Have 34 years of experience in revenue assurance, billing, or similar roles. Are a semi-qualified CA or MBA from a reputed Tier II institute. Have experience interpreting commercial contracts and understanding their billing impact. Know your way around advanced Excel (and ideally have exposure to tools like MySQL, Python, or Macros). Are comfortable working with ERPs, data visualization platforms, and ticketing systems. Enjoy cross-functional collaboration—with business, ops, finance, and client teams. Are process-oriented, organized, and love to get things “right the first time.” Have excellent communication and interpersonal skills to resolve client queries effectively. What’s it like working at IDfy? IDfy helps the digital economy run on trust—and the finance team plays a key role in ensuring that trust is backed by solid numbers. This role gives you the chance to work at the heart of our revenue engine, where your attention to detail and process rigor will directly impact business performance and client satisfaction. If you love getting the small things right while working on big challenges, you’ll feel right at home here.

Hiring in Surat! Salary 15k–20k. Exp: Fresher–1 yr. Book domestic/international air tickets, provide fare/schedule info, handle cancellations, reissues, coordinate with airlines. GDS knowledge a plus. +91 93165 27202

BitsSens Technologies LLP is seeking a detail-oriented and client-focused Application Support Analyst to provide functional and technical support for business-critical applications. The ideal candidate will act as a liaison between end-users, technical teams, and business stakeholders to ensure application reliability, usability, and performance. Key Responsibilities Serve as the primary point of contact for user-reported issues, queries, and requests related to business applications. Investigate application issues by analyzing logs, data inconsistencies, and user workflows. Troubleshoot and resolve or escalate incidents based on defined SLAs. Perform data validation, minor fixes, and configuration changes in coordination with the technical team. Document recurring issues, resolution steps, and user guides to support continuous improvement. Support UAT, training, and on-boarding of new users. Monitor application health, scheduled jobs, and system performance metrics. Liaise with developers, QA, infrastructure, and business teams to ensure timely and effective problem resolution. Participate in knowledge-sharing and continuous support process enhancements. Required Qualifications Bachelors degree in Computer Science, Information Technology, Business Systems, or related discipline. 2+ years of experience in application support, IT help desk, or business system analysis. Proficient with Microsoft Excel for preparing data and sharing insight. Experience with any ticketing system (Jira, ServiceNow, Freshdesk, etc.). Understanding of software development lifecycle (SDLC) and change management. Strong analytical and communication skills; ability to work directly with end-users. Basic familiarity with log analysis and web-based application troubleshooting. Preferred Skills Exposure to ERP/CRM systems or domain-specific platforms (e.g., energy, logistics). Knowledge of ITIL processes (incident, request, change management). Ability to work with Excel, SQL, dashboard tools, or BI systems. Experience supporting cloud or web-based or mobile applications. Soft Skills Client-centric attitude and problem-solving mindset Proactive, well-organized, and able to handle multiple priorities Team player with ability to collaborate across departments Willingness to learn new applications and domains quickly Why Join BitsSens Technologies? Opportunity to work with innovative technology teams supporting solutions across energy, infrastructure, and AI domains Exposure to real-world application lifecycle management and client interactions Growth path into roles such as Business Analyst, QA, or Application Support Engineer Supportive and fast-paced work culture

Job Roles and Responsibilities: Team member will be responsible for addressing airport network and aircraft related DCS-Customer Management Team member will be responsible for addressing airport network and aircraft related DCS-Customer Management Reservation & ticketing queries round the clock 24/7 basis. You will be required to resolve or raise incidents with the system provider Amadeus and do the follow up till its closure. Candidate should be Flexible with Shift Timings. Contact Person: John Contact Number: 9840121191 Email: john@gojobs.biz

Handle reservations & sales calls Respond to emails promptly & professionally Ensure customer satisfaction Strong communication & MS Office skills Tele-sales & GDS experience preferred IGAT billings Prompt handling of Billing & Reporting Required Candidate profile Must be a Graduate Confident excellent interpersonal comms. skills Computer proficiency Handle customers/travel agents & provide solns Interested whatsapp @ 8700901362

Role : Service Desk Management Must have Excellent Communication skills EXP: Fresher to 1 yr Only Graduate Students Fresher Graduates (Passout year: 2022- 2024) Fresher Candidates should have knowledge about Service Desk, ticketing tools. Fresher Candidates must have all educational documents Experience Candidates must have all the documents of previous firm Interview Date : 13 June 2025 Location: Bangalore and Gurgaon Interview will be F2F # 3 Rounds of Interview Shift Time: US Shift (Night Shift ) Cab Facility will be given under 20 km . While Sharing the resume Aadhar, Pan card and passport size photo is necessary . Interested Candidate Share Resume at dipti.bhaisare@in.experis.com

The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. Required Candidate profile Should have hands on experience in Ticket Categorization,Ticket Prioritization and SLA management.

Os/Peripherals troubleshooting Handling Different PC Operating Systems(Windows 7/8/10 and 11) Performing Hardware and Software Installation, SCCM Basic Knowledge of SOE Printer Support, Active Directory, MDM, Ticketing Tools

Ticketing Manager Experience- 5 - 7 Years Salary- uptill 10 LPA - 12 LPA Industry - Travel Location - Goregaon East Joining - Immediate (30 Days notice period can be considered)

Handle calls/chats/emails, log cases, guide users, verify per GDPR, update records/docs, support HR tasks (recruitment, payroll, benefits, grievances), ensure high service quality, and follow company policies and attendance standards.