44 Ticketing Management Jobs

Customer Service via Calls : The role involves handling customer queries through calls using various front office tools, requiring strong communication and comprehension skills. Eligibility Criteria : Graduates Fresher and undergraduate + 1y exp can apply. Graduation - B.com/M.com Skill Requirements : Must have excellent voice and accent, grammar, and analytical skills, along with a strong customer service focus and telephone etiquette. Preferred Experience : Candidates with backgrounds in the airline industry (especially ticketing/reservations), hospitality, logistics, or international call centers are preferred. IATA certification is a plus. Job Logistics : The position is Work From Office at Airoli Mindspace , with 5-day working , 247 shift flexibility , and preference for immediate joiners.

Customer Service via Calls : The role involves handling customer queries through calls using various front office tools, requiring strong communication and comprehension skills. Eligibility Criteria : Graduates Fresher and undergraduate + 1y exp can apply. Graduation - B.com/M.com Skill Requirements : Must have excellent voice and accent, grammar, and analytical skills, along with a strong customer service focus and telephone etiquette. Preferred Experience : Candidates with backgrounds in the airline industry (especially ticketing/reservations), hospitality, logistics, or international call centers are preferred. IATA certification is a plus. Job Logistics : The position is Work From Office at Airoli Mindspace , with 5-day working , 247 shift flexibility , and preference for immediate joiners.

Responsible for scheduling repairs, managing dental equipment compliance, handling service requests, maintaining asset records, coordinating with vendors, managing inventory, and ensuring timely issue resolution and training support. Required Candidate profile MS Excel, Data Entry, Ticket Management

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Veritas NetBackup Administration, NAS Architecture and Design Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRole:NetBackup Backup and recovery solutionsRole Description:Must have 5 years of hands-on experience in NetBackup and Rubrik to take care of technical activities Should have strong knowledge with architecture of NetBackup Backup. Should have hands-on experience in configuring File system, SAP, Exchange, NDMP, SQL and Oracle Database Backups for Windows and Unix serversMust Have Skills: NetBackup, Rubrik, Data Domain & Tape Library.Good To Have Skills: NAS Architecture and designJob RequirementsKey Responsibilities:Backup Management (Backups/Recovery jobs)Monitoring (Software and Hardware) Performing Scheduled Backups and On-Demand Backup requestsBackup troubleshooting on failures and slowness issueNew Server, VM, SQL, Oracle, NDMP, Agent based backup configuration and removal as per requestPerforming critical and normal restores as per requestsParticipating in audits for successful backups and failure backupsBackup software upgradation to latest SP or new versionPerforming DR test activity to the secondary site. Technical Experience:Should have experience on adding/updating storage and schedule policies, troubleshooting on backup failures, managing licensing and capacity usages.Should have experience on multiple agents which includes Filesystem, VSA, SQL, Oracle, Exchange, SAP, Active Directory and NDMP backups.Should have hands-on experience in NetBackup 9 /10 Administration including Installation, Configuration and troubleshooting issues on Unix / Windows Platform Lead, patching and compliance requirements.Should have hands-on experience in Rubrik Administration including Installation, Configuration and troubleshooting issues on Unix / Windows Platform Lead Rubrik Upgrades, patching and compliance requirements.Good understanding of Deduplication in Backup and Recovery and its implantation.Should have experience knowledge on Bare Metal restoreShould have hands-on experience on Network, Database and OS teams for fixing various backup issues.Should have experience on raising support cases and working with support Engineers.Configure core components of Rubrik including devices, Policies, volumes, and volume pools using the Veeam Administration ConsoleShould have knowledge in performing disaster recovery backups. Managing High availability Veeam.Should have hands-on experience on media management and handling staging jobsShould have hands-on experience in performing restoration of filesystem dataShould have experience in recovery of SQL, Oracle, Exchange, AS400 and DB2Understanding of NDMP, VTL, SAN Media servers, Vault and Duplication options.Monitor daily activity and availability of the Backup environment by analyzing reports and reviewing activity logsRun and monitor backups, duplications and restoresMaintain all equipment for backup environment to include servers, disk, and tape library and storage devices.Manage and maintain disk storage devicesVerify tape drive operation and maintain media rotation and availabilityShould have experience in Installing /Removing UpdatesShould have experience Analyze and handle complex incidents and major incidents and promptly provide solutionsHandle complex changes across the productWork with teams internal/external teams, vendors, and all relevant stakeholders to ensure effective service deliveryMaintain the platform to the highest standard and ensure 24x7 supportExcellent Communication Skills, ITIL Process, Ticketing Management, Customer handling Professional Attributes:Should have hands-on experience in troubleshooting backup failures. Should have hands on experience on de-duplication, replication of backupsGood skills in managing backup teamShould be aware of ITIL processes and should be open to work on multiple backup technologies.Should have strong communication skills.Ability to work shift patterns and provide out of hours on-call support Flexible to work in 24/7 shifts (Rotational Shifts) Educational Qualification:15 years of mandatory education as per Accenture Standards. Additional Information:- The candidate should have minimum 3 years of experience in Veritas NetBackup Administration.- This position is based at our Bengaluru office. Qualification 15 years full time education

You will be responsible for managing our Virtual Reality (VR) Darshan Center. Your main duties will include guiding visitors through the VR temple experience, handling ticketing, and managing VR equipment. Ideal candidates should be enthusiastic, responsible, and able to provide a seamless experience for visitors. Join our team and be a part of creating a unique and immersive VR experience for our guests.,

• Allocate, track, and ensure timely resolution of support tickets. • Manage and monitor LMS operations to provide an enhanced learner experience. • Oversee course uploads across platforms and ensure content accuracy. • Plan, coordinate, and manage live webinars, including scheduling, participant support, and troubleshooting. • Ensure effective data management, analysis, and reporting while maintaining data integrity. • Conduct performance reviews, provide coaching, and upskill team members. • Collaborate with cross-functional teams (Training, Sales, OperatIONS ] Preferred candidate profile

Responsible for maximizing revenue via pricing strategies, market analysis & sales collaboration. Duties include forecasting, reporting, inventory mgmt,audits & promotions. Req: Bachelor’s/MBA, 3-5 yrs exp,strong analytical,Excel & leadership skills.

Responsible for maximizing revenue via pricing strategies, market analysis & sales collaboration. Duties include forecasting, reporting, inventory mgmt,audits & promotions. Req: Bachelor’s/MBA, 3-5 yrs exp,strong analytical,Excel & leadership skills.

Job Description : The Process Associate /QA Suppor t will be responsible for monitoring survey fieldwork and managing survey quality using tools such as Decipher, Excel, and PowerBi. This role includes supplier escalation and internal escalation via Microsoft Teams, email, and Jira. The ideal candidate will have a strong attention to detail, excellent communication skills, and knowledge of MS Excel. Roles & Responsibilities: 1.Analyse Power BI reports, other internal tools used to manage advertising data 2.Analyse survey data, Track survey progress and performance metrics, identifying any issues or deviations and make sure they are met by SLA (Service Level Agreement). 3.Follow the quality control procedures to maintain high standards of data integrity 4.Escalate issues as needed to ensure timely resolution. 5.Communicate effectively with suppliers to address and resolve fieldwork-related challenges 6. Excellent communication skills (verbal and written) is a must. Preferred candidate profile: IT support/Tech Support/Application Support/Data Quality

IT Support Technician II Pattern is a fast-growing eCommerce data and growth company headquartered in the Utah Silicon Slopes tech hub, with offices across India, Europe, China, and Canada. We empower top consumer brands like Nestle and Skullcandy to thrive in the digital marketplace. Were seeking a skilled and proactive IT Support Technician II to join our Pune, India office. If you're passionate about technology, excel in fast-paced environments, and enjoy creative problem solving, you will find your place at Pattern! Responsibilities: Provide Tier II technical support by responding to help desk requests via tickets, email, and phone, ensuring timely resolution of escalated issues. Troubleshoot and resolve complex hardware, software, and network issues, providing guidance to L1 support team members as needed. Diagnose and troubleshoot basic networking issues, including IP addressing, DNS, DHCP, VPN, and Wi-Fi connectivity. Manage remote desktop support through tools like TeamViewer and Remote Desktop Protocol (RDP). Onboard and offboard employees, ensuring systems access is configured properly and security policies are followed. Ensure endpoint security through access controls, monitoring, and remediation tools. Maintain detailed IT documentation, adhering to SLA policies for ticket resolution and quality assurance. Collaborate with IT team members to continually improve support processes and enhance user experience. Assist in managing IT asset inventory, including procurement, deployment, and lifecycle management. Support video conferencing equipment and office technology (meeting rooms, printers, digital signage). Qualifications: 3-5 years of help desk or IT support experience, preferably in a fast-paced or enterprise environment. Proficiency with Windows and MacOS systems, including troubleshooting, software installations, and updates. Familiarity with Google Workspace administration (Gmail, Drive, Meet, etc.) and troubleshooting. Basic networking skills, including knowledge of IP addressing, DNS, DHCP, VPNs, firewalls, and Wi-Fi troubleshooting. Experience with identity providers like Okta (user provisioning, authentication, MFA) is preferred. Strong troubleshooting and diagnostic skills with a methodical approach to resolving issues. Experience with remote desktop tools such as RDP, TeamViewer, or similar solutions. Ability to prioritize and manage multiple tasks in a dynamic environment. Strong communication skills in both Mandarin and English (written and verbal) IT certifications (A+, Net+, Sec+) are a plus but not required. Strong customer service skills having empathy and patience with dealing with customer issues. Perks of Working at Pattern: Data-Obsessed: We thrive on insights and innovation to drive results. Game Changers: Creative problem-solving is encouraged and rewarded. Career Growth: Ample opportunities for learning, advancement, and professional development. Global Presence: Join a dynamic team with a worldwide reach.

As an experienced Facilities Management professional with a minimum of 10 to 15 years of relevant experience, you will be responsible for overseeing the technical hard services Facilities Management at Cult - Curefit Healthcare Pvt Ltd. You should hold a Degree or Diploma in Electrical/Mechanical Engineering with a strong background in managing facilities. Your role will involve managing various aspects of facilities management, including but not limited to pools water quality, pool operators, HK vendors, janitors, and multi-skilled technicians. It is essential that you have prior experience in managing swimming pools and ensuring water quality standards are met. In addition to day-to-day operations, you will be involved in ongoing and new project management, ensuring seamless project launches and additions. Your expertise in Opex tracking design and management will be crucial in optimizing operational expenses. As a key member of the team, you will provide solutions and guidance to the regional team across multiple locations in India, including Bangalore, Delhi, and Hyderabad. Your role will also involve validation of purchase orders and providing support for ticketing management. If you are a proactive individual with a proven track record in facilities management and a passion for promoting an active and healthier lifestyle, we invite you to join us in our mission to make fitness easy, fun, and accessible to everyone at Cult - Curefit Healthcare Pvt Ltd.,

Location: Faridabad Experience Required: Minimum 3 years Handle end-to-end airline reservations, ticketing, reissues, exchanges, and refunds Work confidently on GDS systems like Sabre, Amadeus, or Travelport Call FATIMA 9990683423

First round telephonic 3+ years exp Process airline reservations, ticketing, reissues ,exchanges, and refunds accurately using GDS platforms (Sabre,Amadeus or travelport) Manage PNR/Fare calculation Call/whtup Ruchika 9650997623 Required Candidate profile Fluent in English (written & verbal)

We are Conducting Walk-in Interview for the following position at Delhi Airport Ticketing Staff Reservation Staff Ground Staff Job and Responsibilities Assisting Passengers at the Airport Checking Visa and Guiding them at the Boarding Gates Eligibility Passport need to apply Minimum Education : 12th pass Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply

Job Title: L1 Student Support Associate Location: Mumbai (Marol) Work From Office Experience: 0–2 Years Shift Type: Rotational (including weekends and public holidays) Industry: EdTech / Education Services Department: Student Success Employment Type: Full-Time About upGrad Founded in 2015, upGrad is Asia’s largest integrated Learning, Skilling, Workforce Development, and Placement company. Its offerings include online and hybrid degrees, study abroad programs, certifications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad also provides enterprise training, recruitment, and staffing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide. Learn more at www.upgrad.com. About the Role We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle queries from learners via our ticketing system (Freshdesk) and live chat, ensuring timely resolution, consistent communication, and a high level of satisfaction throughout the learner journey. Key Responsibilities Handle incoming learner queries via Freshdesk (tickets) and live chat platforms Ensure timely resolution of issues while meeting SLA, CSAT, and quality benchmarks Maintain professionalism and clarity in all learner communications Collaborate with internal teams for issue resolution and escalations Accurately log and track interactions in the CRM system Deliver a seamless and positive learner experience across every interaction Work in rotational shifts, including weekends and public holidays, as required Required Skill Set Excellent written and verbal communication skills Strong problem-solving and interpersonal abilities Time management skills with the ability to multitask under pressure Familiarity with Freshdesk or other ticketing tools (preferred) Proficiency in MS Office or Google Workspace tools Preferred Qualifications Bachelor’s degree in any discipline Prior experience in student support or customer service (experience in EdTech is a plus) Why Join upGrad At upGrad, we’re shaping the careers of tomorrow at Asia’s largest integrated higher ed company. Join our Student Success team to: Be a Learner Advocate: Serve as the first line of support and help learners succeed Gain Cross-Functional Exposure: Work closely with operations, academic, and tech teams Build a Career in EdTech: Learn, grow, and contribute in a mission-driven, high-growth environment Experience Growth: Access continuous learning and internal career mobility opportunities Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All employment is decided on the basis of qualifications, merit, and business need

Any Grad/UG with min 6 months Travel exp required 5 Days working/2 Off's Job Location:- Gurgaon Both Side Cabs Salary Upto 7 LPA Call me for more information & get your interview aligned HR Harmeet @9582013131 References are highly appreciated !! Required Candidate profile Note:- Candidate Must have either of exp Que Management, Fare Rules, Exchange policies Travel ticketing, refunds, GDS Software. Interpret and apply fare rules, restrictions, refund policies.

Job Title : Senior AP Associate What We Offer (Bright Vision Global Solutions Private Limited): Established in 1984, our associated companies have thrived as a dynamic Export and Trading House with a primary focus on textiles and textile intermediaries. Over the years, our journey has traversed diverse business domains. Currently, we are excited to announce opportunities within our young and rapidly growing Outsourced Services (Knowledge, Business & Finance) division, which was inaugurated in early '23. What we offer is a chance to work with an innovative outsourcing outfit that provides customized offshoring opportunities to mid-size and mass market American companies. You will get a chance to be a part of a fast-paced start up environment working with new age tech systems and processes. You will get hands-on experience of working on American Accounting, Finance, Marketing and Knowledge processes along with a fair bit of direct face time with our Western counterparts. We deeply value our HR assets and thrive to help you augment your skill sets, develop new skill sets and achieve a holistic and successful career by providing a much-needed impetus and boost to your overall growth trajectory. Project Overview: The project company has been the leading organization in data collection for over 50 years, offering critical assessment, technology, and data capture solutions globally. At present, a number mergers and acquisitions, have led the company to pivot into a reputed Managed IT Services player. We are seeking a highly skilled and detail-oriented Accounts Payable Specialist to join our finance team. This role offers an exciting opportunity to contribute to the financial success of the project while working in a collaborative and supportive environment. Job Summary: As a Senior AP Associate, you will be responsible for managing the day-to-day accounts payable functions, including processing invoices, reconciling vendor statements, and ensuring timely and accurate payments. The ideal candidate will have a strong working knowledge of NetSuite along with exceptional organizational skills and a keen attention to detail. Notice Period: Should be no longer than 30 days. Preference will be given to recruits available to join immediately. Joining: Available to join latest by 18th August 2025. Candidates available to join by 1st -8th August 2025 will be given preference. CTC: Rs. 4 6.5 LPA. Salary will be commensurate with market standards & previous experience Screening & Interview Process will involve short basic tests to evaluate the candidate’s general aptitude, accounting & domain knowledge, soft skills & comprehension, and MS Excel (Spreadsheet) capability. Role would be On-Site from Sector V (Salt Lake), Kolkata. Shift timings would be the night shift, 5:30pm to 2:30am (US Time zone) . Candidates unwilling to work the night shift or looking for hybrid & remote roles are not suitable and hence not acceptable. Key Responsibilities: Process vendor invoices accurately and efficiently in NetSuite and Tipalti systems. Match purchase orders with invoices and verify pricing, quantities, and terms. Reconcile vendor statements and resolve any discrepancies or issues in a timely manner. Prepare and process payments to vendors via ACH, wire transfer or check. Maintain accurate and up-to-date vendor records in the accounting system. Assist with month-end close activities, including accruals and reconciliations. Respond to vendor inquiries and resolve payment-related issues promptly and professionally. Collaborate with cross-functional teams to ensure compliance with company policies and procedures. Assist with special projects and process improvements as needed to enhance efficiency and effectiveness. Stay informed about changes in accounting regulations and best practices related to accounts payable processes. Qualifications: Bachelor’s degree in Accounting, Finance, or related field preferred. Minimum of 4-5 years of accounts payable experience in a fast-paced environment. Strong working knowledge of NetSuite required. Ability to learn new tech tools to include Tipalti software required. Proficiency in Microsoft Excel and other MS Office applications. Excellent organizational and time management skills with the ability to prioritize tasks. Exceptional attention to detail and accuracy. Strong analytical and problem-solving skills. Good written and verbal communication skills. Ability to work independently as well as collaboratively within a team. Prior experience with month-end close processes and reconciliations preferred. Knowledge of accounting principles and practices. Good to Haves: Proficiency in US GAAP. Well-rounded and in-depth knowledge and experience of the overall AP Process in the US consisting of GL Coding of Invoices/Vendors, Vendor Management, Due diligence, Invoice Processing, Payment Processing, Exception Management etc Prior experience in US Accounts Payable. Qualified Chartered Financial Analyst or semi qualified CFA. Qualified Certified Public Accountant (USA) or semi qualified CPA. Qualified Certified Management Accountant (USA) or semi qualified CMA.

Job Role- 1. Manage ticketing, fare calculations, and issuance. 2. Advise on routing, mileage redemption, loyalty programs, and schedules. 3. Recommend cost-effective, time-saving, and loyalty-optimized travel solutions. Health insurance Provident fund Job/soft skill training

Join Our Team as a Technical Project Manager for Security Remediation Job Summary : We are seeking a highly motivated and detail-oriented Project Manager - Technical Writer to join our dynamic security team. This pivotal role is responsible for managing the remediation and ticketing process for various lines of business, ensuring that identified security issues are effectively addressed and escalated. The ideal candidate will possess a unique blend of project management expertise and technical writing skills to drive our security remediation efforts, enhance our reporting capabilities, and ensure compliance with our service level agreements (SLAs). If you are passionate about security, an expert in clear and concise communication, and adept at managing complex projects, we encourage you to apply. Key Responsibilities: Remediation and Ticketing Management: Oversee the end-to-end lifecycle of security remediation and ticketing for all lines of business. This includes tracking vulnerabilities, assigning tasks, and ensuring timely resolution of identified issues. Technical Documentation: Develop and maintain a comprehensive library of technical documents, including standard operating procedures (SOPs), process workflows, and remediation guides. Reporting and Escalation: Generate and distribute clear, accurate, and actionable reports for the Security Team to facilitate the escalation and resolution of identified security risks. This includes a monthly "Top 10" report for each line of business, highlighting critical outstanding issues. SLA and Risk Management: Organize, track, and report on SLAs for the time to remediation. For issues that exceed established timeframes, you will be responsible for documenting the associated business risks and communicating them to the appropriate stakeholders. Metrics and Performance Tracking: Develop and manage a robust system for tracking and reporting on key performance indicators (KPIs) for security remediation operations across all lines of business. Stakeholder Communication: Serve as a primary point of contact for inquiries regarding the status of remediation efforts and act as a liaison between the Security Team and various business units. Qualifications: Experience: Proven experience in a project management role, preferably within a security or IT environment. Demonstrated experience in technical writing, with a strong portfolio of clear and concise documentation. Experience with ticketing systems (e.g., Jira, ServiceNow, Azure DevOps) is highly desirable. Familiarity with security concepts and vulnerability management processes. Skills: Exceptional written and verbal communication skills, with the ability to translate complex technical information for both technical and non-technical audiences. Strong organizational and time-management skills, with the ability to manage multiple projects and priorities simultaneously. Proficiency in GSuite (Docs, Sheets, Slides) and project management software. Excellent analytical and problem-solving abilities. A keen eye for detail and a commitment to accuracy.

The Information Security Analyst I is an early-career role designed for individuals with a foundational knowledge in cybersecurity and IT systems. Under direct supervision, they support incident detection and response within the Security Operations Center (SOC), using enterprise security tools to monitor and triage events. As an Information Security Analyst I, you will frequently interact with members of all brand Security and IT teams as well as third-party platform providers. In this dynamic, global environment, you will be responsible for responding to, researching, and addressing network security events. On-call duties are expected. Responsibilities Independently investigate alerts using a SIEM platform (e.g., QRadar) and escalate potential incidents. Perform triage on security events. Investigate and document findings for stakeholders through a ticketing system. Analyze relevant threat intelligence and communicate findings to senior level analyst and management. Identify opportunities for rule tuning and use case improvements to communicate with leadership. Collaborate with other Security Services Subject Matter Experts to deliver a consistent and effective security service. Work efficiently by establishing runbooks and standard operating procedures where needed. Track evolving cyber threats and trends to ensure coverage of activity is implemented. Minimum Requirements: BTECH / Degree in Cybersecurity or Information Technology or equivalent work experience. 6-8 Years of experience in a cybersecurity role, preferably in a SOC environment. 2-3 years of IT experience (e.g. service desk, network operations) Industry certifications such as Security+, Network+, or CCNA preferred. Foundational knowledge of network protocols (e.g., TCP/IP), intrusion detection systems, and cybersecurity principles. Familiarity with SIEM platforms and incident ticketing workflows. Awareness of security frameworks such as the Cyber Kill Chain. Effective time management and critical thinking skills. Strong desire to learn and develop technical cybersecurity skills. Excellent verbal and written communication skills. Ability to work in a fast-paced, collaborative team environment.

Responsibilities: * Troubleshoot complex technical issues via phone/email * Manage customer tickets with networking expertise * Collaborate on network improvements through ticketing process Provident fund Health insurance

To manage listing, cataloging and promotional works on online marketplaces, mainly Amazon & Flipkart. To keep track of competition, pricing, advertising and reviews to ensure the sales is growing as targeted. Qualification: Minimum 2 years experience in Ecommerce. Candidate must be good in communication. Job Type: Full-time 25k to 35k

Experience: 5 to 6 Years of relevant industry experience. Skills: Domain Networks/IT Support/Firewalls/Security Appliances Department: Information Technology. Eligibility: B.E/B.Tech/MCA Requirement : 01 Responsibilities: Good knowledge on Windows systems & domain networks. Having an understanding of firewalls & security appliances. Hands-on knowledge on handling IT support tickets and managing teams. Good Communication skills (Written & Oral)

Responsibilities: Service Desk Management: Act as the single point of contact for users seeking IT support. Process incoming service requests from clients (via telephone, email, and other means). Answer all incoming telephone calls on the Service Desk support line. Create service tickets using the SNS ticketing system. Assess ticket resolution timeframe and coordinate resolution schedule with clients. Assign tickets to the appropriate SNS technical staff for resolution. Provide regular updates to users regarding resolution and progress status. Follow up with SNS technical staff to assess and promote ticket resolution escalate tickets to other technical resources as needed to ensure successful and timely ticket resolution. Close tickets using the SNS ticketing system. Follow-up with users to assess user satisfaction. Daily assessment of outstanding tickets and follow-up with SNS technical staff. Communicate schedule changes to users as needed. Communicate with users as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Ensure fast turnaround of user requests. Create monthly ticket reports for users. Improve user service, perception, and satisfaction. Improve productivity of SNS IT technical staff. Assist in the user equipment purchase process (create purchase request orders and follow-up for approval; order equipment). Assist as needed in the creation of reports for billing purposes. IT Asset Management: Develop and implement an IT asset management strategy, including policies and procedures for asset acquisition, deployment, maintenance, and disposal. Maintain accurate records of IT assets, including inventory, location, and status. Develop and manage the IT assets budget, including procurement, maintenance, and disposal costs. Manage Vendor relationships, including drafting contracts and service level agreements. Collaborate with the procurement team to develop and maintain relationships with IT partners and to negotiate contracts and service level agreements. Work with the procurement team to develop specifications and requirements for IT assets to ensure they meet the organization's needs and standards. Track IT asset orders and deliveries to ensure they are received on time and in accordance with the organization's requirements. Work with the procurement team to ensure compliance with procurement regulations. Provide guidance and support to the procurement team on IT asset-related matters, including vendor selection, specifications, and requirements. Collaborate with other IT teams to ensure assets are deployed and configured properly. Ensure compliance with software licensing agreements and regulations. Develop and maintain relationships with key stakeholders, such as executive leadership, users, and regulatory bodies. Develop and maintain policies and procedures for IT asset security and access control. Develop and maintain policies and procedures for IT asset lifecycle management, including disposal and replacement. Provide regular reports to management and stakeholders on IT asset management activities and performance. Technical Knowledge and Experience Basic knowledge in desktop, network support, troubleshooting in a Microsoft, Apple environment and Linux is a plus . Must have experience in using basic software applications such as Microsoft OS (10 & 11), Microsoft Office (Word, Excel, Outlook, etc.), and Help Desk or Service Desk ticketing systems. Strong organizational and communication skills. Qualifications: Bachelor’s degree or equivalent experience. ITIL Certification is a must.

Role Overview: We are seeking a driven and strategic Assistant General Manager (AGM) to lead venue acquisition and ticketing aggregation across Punjab, Haryana, Himachal, and North India. The ideal candidate should have strong experience in onboarding cinemas, fixed venues, and event properties for e-ticketing and box office solutions and must bring a deep understanding of the regional entertainment and events landscape. Key Responsibilities: Venue & Partner Acquisition: Identify and onboard cinemas, event venues, and entertainment hubs for Q-Tickets e-ticketing services. Drive partnerships across multiplexes, single screens, auditoriums, amusement parks, and live event venues. Negotiate and close agreements on revenue sharing, integrations, and onboarding terms. Ticketing Aggregation & Listing: Oversee aggregation and listing of all ticketed offerings (movies, events, festivals, etc.) from signed partners. Coordinate with internal teams to ensure real-time sync, availability, and payment integration. Ensure full lifecycle management for each partner — from onboarding to performance tracking. Regional Business Development: Create a strong network in Punjab, Haryana, Himachal, and North India to penetrate local markets effectively. Attend and engage in industry events, local meetups, and entertainment forums to expand reach. Build strategic alliances with event promoters, production houses, and local ticketing agents. Stakeholder & Relationship Management: Maintain ongoing communication with partner venues for updates, feedback, and retention. Resolve partner issues proactively, ensuring high partner satisfaction and operational excellence.' Required Qualifications & Skills: 8–12 years of experience in e-ticketing, cinema partnerships, event management, or digital entertainment business development. Proven ability to acquire and manage 50+ venue partnerships,preferably across multiple regions. Strong understanding of box office operations, digital ticketing platforms, and venue aggregations. Excellent negotiation, presentation, and interpersonal skills. Willingness to travel extensively across North India. Proficient in CRM tools, reporting systems, and ticketing backend dashboards. Preferred Experience: Prior experience with companies online ticketing companies or cinemas Knowledge of POS systems, API integrations for cinema software,or event management platforms. Familiarity with regional languages and entertainment cultures in Punjab, Haryana, and Himachal. Why Join Q-Tickets (360 Bytes Tech Venture Pvt. Ltd.): Be at the forefront of expanding a next-gen ticketing platform across high-growth regions. High visibility and leadership role with strong ownership. Competitive salary with performance-linked incentives. Opportunity to shape the entertainment experience in North India.