Renewal Business Executive

1 - 3 years

6 - 8 Lacs

Posted:Just now| Platform: Naukri logo

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Job Type

Full Time

Job Description


Job Title:

Global Financial Datafeeds is a leading provider of real-time market data APIs and financial data solutions to traders, analytics platforms, and enterprise applications. We are dedicated to delivering high-performance, reliable, and scalable data solutions that empower informed decision-making.

Job Overview

The Renewal Business Agent will play a key role in driving customer retention and subscription renewals. This role focuses on engaging with existing customers, ensuring seamless contract renewals, minimising churn, identifying upsell opportunities, and maintaining strong customer relationships.

Key Responsibilities

  • Handle end-to-end renewal process for assigned customers.
  • Communicate renewal terms, pricing, and benefits.
  • Update and maintain CRM records accurately.
  • Identify and pitch upsell/cross-sell opportunities.
  • Collaborate with internal teams to improve customer satisfaction.
  • Resolve renewal-related issues and reduce churn.

Requirements

  • Graduate in Business/Marketing or equivalent.
  • 1-3 years of experience in Renewals / Customer Success / Sales (SaaS preferred).
  • Good communication, negotiation & relationship-building skills.
  • Proficiency in CRM tools & MS Office.

Performance Metrics

  • Renewal / Retention Rate
  • Upsell & Cross-sell Revenue
  • Customer Satisfaction

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