Cedcoss Technologies specializes in providing comprehensive IT solutions and services, including software development, mobile app development, e-commerce solutions, and digital marketing.
Lucknow
INR 3.0 - 5.0 Lacs P.A.
Work from Office
Full Time
Responsibilities: Design compelling A+ Content, infographics, banners, social media creatives, and other marketing assets. Collaborate with content and marketing teams to visualize key messaging effectively. Understand and apply brand guidelines across all assets. Manage and prioritize design requests from multiple stakeholders. Stay updated with design trends, especially within eCommerce and marketplace visuals. Provide creative input during campaign planning and product launch phases. Review and revise designs based on stakeholder feedback while maintaining creative integrity. Requirements: 3+ years of experience graphics designing infographics, banners, product creatives In Depth understanding of tools like Adobe Photoshop, Illustrator, Figma, Canva. Brand guideline adherence - Should adhere and implement the guidelines provided Excellent communication and problem-solving skills, capable of translating technical concepts for non-technical users. Ability to multitask and manage multiple client relationships effectively. Time management & stakeholder communication Bonus: Experience working with development teams on bug tracking and custom feature implementation
Lucknow
INR 2.0 - 5.0 Lacs P.A.
Work from Office
Full Time
Hands-on expertise in WordPress and WooCommerce SEO Strong understanding of on-page, off-page, and technical SEO Familiarity with tools like Google Search Console, SEMrush, Knowledge of content optimization, keyword strategy, & performance tracking
Lucknow
INR 0.5 - 0.5 Lacs P.A.
Remote
Full Time
Experienced in lead generation using tools like LinkedIn Sales Navigator, Apollo, and Lusha. Skilled in prospect outreach via email, LinkedIn, calls using tailored scripts, personalized follow-ups, and value-driven communication to drive conversions.
Lucknow
INR 2.75 - 3.5 Lacs P.A.
Work from Office
Full Time
Transform UI/UX Designs into High-Quality Code Develop Dynamic and Interactive User Interfaces Proven hands-on experience in designing using Figma (highly preferred) Strong command of HTML5, CSS3, JavaScript Understanding of frontend SEO fundamentals
Lucknow
INR 2.0 - 2.5 Lacs P.A.
Work from Office
Full Time
Key Responsibilities we will trust you with: 1. Requirement Analysis Analyze and understand customer-provided requirements. Prepare and share a query list with the Test Lead to clarify any uncertainties. 2. Test Effort Estimation Participate in test planning meetings to estimate the effort required for testing tasks. Provide accurate time and resource estimates for task completion. 3. Test Cases Documentation Document detailed test cases based on the defined tasks and assigned modules. Ensure that test cases or scenarios are prepared according to organizational standards and development methodologies. 4. Defect Reporting and Tracking Accurately report bugs observed during testing using appropriate tools and templates. Track reported defects, ensuring they are resolved in accordance with their criticality. 5. Product Improvement Suggestions Utilize your fresh perspective to suggest improvements to the product's usability. Communicate improvement ideas effectively to the Test Lead or relevant stakeholders. 6. Daily Reporting Send daily status reports to the Test Lead, summarizing the testing activities performed and their status. Use the daily report as a tool to communicate work progress and any blockers.Role & responsibilities Core Competencies: 1. Educational Background A relevant degree, preferably in Computer Science, Information Technology, or a related field. 2. Experience Level Suitable for individuals with 0-1 year of experience in software testing or a related role. Familiarity with basic testing concepts and eagerness to develop skills further in a professional environment. 3. Manual Testing Expertise Strong understanding of test cases, test plans, and bug reporting processes. Ability to perform thorough manual testing and identify defects efficiently. 4. Technical Knowledge Basic knowledge of SQL, HTML/CSS, and introductory scripting. Ability to apply technical knowledge to enhance testing accuracy and efficiency. 5. Analytical and Logical Thinking Excellent attention to detail, with the ability to spot issues in functionality and design. Strong critical thinking skills, particularly in evaluating software behavior. 6. Communication Skills Clear and effective communication, both in reporting bugs and collaborating with team members. Ability to convey technical information in an understandable manner. 7. Time Management Proficient in prioritizing tasks and managing time effectively to meet deadlines. Ability to balance multiple tasks and deliver quality work within set timeframes. 8. Learning and Adaptability Openness to learning new tools, technologies, and methodologies. Adaptability to changing requirements and feedback, with a willingness to continuously improve. 9. Agile Methodologies Awareness Basic understanding of Agile or Scrum frameworks, with the ability to contribute effectively within an Agile team environment. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.Perks and benefits
Lucknow
INR 5.0 - 8.0 Lacs P.A.
Remote
Full Time
We are seeking a dynamic and knowledgeable HubSpot Expert to join our team. In this role, you will be responsible for implementing, maintaining, and optimizing the HubSpot platform across Marketing, Sales, and Service Hub. Your expertise will ensure that our clients fully leverage the capabilities of HubSpot to achieve their business goals. We are looking for someone with a passion for digital marketing, a keen analytical mind, and exceptional communication skills. If you are a proactive self-starter with a proven track record of successful HubSpot implementations and optimizations, we want to hear from you. Responsibilities well trust you with: > HubSpot Implementation and Optimization: Set up and integrate HubSpot for new clients, ensuring compatibility with their existing systems. Enhance the use of HubSpot across Marketing, Sales, and Service Hub to drive client success. Create and implement strategies to help clients effectively utilize HubSpot to meet their business objectives. > Client Training and Support: Lead online training sessions via Zoom and Google Meet to educate clients on HubSpot features and best practices. Offer continuous support and troubleshooting to ensure clients fully utilize HubSpot's capabilities. Create training materials and documentation to support client learning and adoption. > Strategic Consultation: Work closely with clients to comprehend their business objectives and provide strategic guidance on leveraging HubSpot to achieve these goals. Examine client data to offer insights and recommendations for improving HubSpot utilization and performance. > Collaboration and Communication: Work with internal teams, including marketing, sales, and development, to deliver cohesive and integrated solutions for clients. Communicate efficiently with clients and internal stakeholders to manage expectations and deliver results. CORE COMPENTENCIES: > HubSpot Expertise: 3-5 years of experience in implementing, maintaining, and optimizing HubSpot across Marketing, Sales, and Service Hub. In-depth understanding of HubSpot's features and capabilities, with a proven track record of successful implementations. > Communication and Training: Ability to effectively communicate complex concepts to clients and internal teams. Strong ability to build and maintain strong client relationships. Skilled in conducting online training sessions using tools like Zoom and Google Meet. > Analytical and Strategic Skills: Strong analytical skills to interpret data and drive decision-making and strategy. Ability to develop and execute strategies that help clients achieve their business objectives. > Project and Client Management: Ability to manage multiple clients and projects simultaneously while maintaining high-quality standards. Focus on delivering exceptional results and client satisfaction. Good To Have: Experience with other marketing automation tools and CRM platforms. Experience in digital marketing, sales operations, or customer service. Possession of HubSpot certifications in Marketing, Sales, and Service Hub. What is it like to work with us? CEDCOSS is a leading IT organization specializing in eCommerce and Digital products. With a global presence in 25 countries, we cater to over 15,000+ clients worldwide. Our expertise includes e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture development, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools. Our practical and effective solutions accelerate digital transformation for market leaders, Fortune 500 companies, and Global 2000 enterprises. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off Complimentary Health Insurance for your well-being A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.
Lucknow
INR 4.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Our company seeks Project Coordinators to work closely with our Project Managers and Technical Teams to prepare comprehensive action plans, constant communication within the team, and provide project deliverables updates. To succeed in this role, you should have excellent time management and communication skills, as youll collaborate with clients and internal teams to deliver results on deadlines. Responsibilities well trust you with: Project Management Oversight: Efficiently allocate and manage project resources, including personnel, equipment, and materials. Gather, organize, and disseminate essential project information to all relevant stakeholders. Project Planning: Break down projects into actionable tasks and establish realistic timeframes for their completion. Collaborate with teams to assign tasks and responsibilities, considering individual strengths and expertise. Progress Monitoring and Issue Resolution: Proactively manage and resolve project-related issues, collaborating with relevant teams and stakeholders to find solutions. Risk Management and Analysis: Identify potential project risks and opportunities, proactively devising mitigation strategies. Regularly assess project risks and implement appropriate actions to minimize their impact. Client Satisfaction: Continuously monitor project progression to ensure client needs are met and promptly address any evolving requirements. Maintain open lines of communication with clients to provide updates and address concerns, fostering strong relationships. Communication Hub: Serve as the primary point of contact for all project-related inquiries, ensuring effective communication among team members and stakeholders. Regularly update project participants on progress, milestones, and any changes in project status. Collaboration with Project Manager: Collaborate closely with the Project Manager to address and eliminate any obstacles or blockers hindering project advancement. Monitoring and Documentation: Utilize project management tools to track working hours, monitor task completion, and maintain accurate project plans. Create and uphold comprehensive project documentation, procedures, and reports, fostering clarity and accountability. Quality Assurance: Ensure adherence to project standards and requirements by conducting quality assurance tests and assessments. Guarantee that all project deliverables meet the specified quality benchmarks before client submission. Core competencies: 1-5 year of experience in project coordination, project management roles, or related fields. Hands-on experience with project management tools (e.g., Confluence, Jira, and Zoho) An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans Organizational skills, including multitasking and time management What is it like to work with us? CEDCOSS is a leading IT organization specializing in eCommerce and Digital products. With a global presence in 25 countries, we cater to over 15,000+ clients worldwide. Our expertise includes e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture development, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools. Our practical and effective solutions accelerate digital transformation for market leaders, Fortune 500 companies, and Global 2000 enterprises. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off Complimentary Health Insurance for your well-being A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance
Lucknow
INR 1.0 - 5.0 Lacs P.A.
Work from Office
Full Time
Create, upload & manage product listings on Amazon Optimize product titles, bullet points, descriptions, & back-end keywords for SEO & visibility Collaborate with the cross teams to ensure high-quality images & A+ content Conduct regular audits
Lucknow
INR 2.0 - 5.0 Lacs P.A.
Work from Office
Full Time
Develop, implement, & manage paid ad campaigns on Meta Optimize ad creatives, copy & formats to improve performance Manage ad budgets & adjust bidding strategies to maximize ROI Drive growth for D2C/eCommerce brands using paid ads Manage ad budgets
Lucknow
INR 2.0 - 6.5 Lacs P.A.
Work from Office
Full Time
We are looking for a results-driven Amazon Ad Expert to manage and optimize our Amazon Ads campaigns. The ideal candidate will have deep experience with Amazon PPC and a solid understanding of e-commerce marketing strategies. Youll be responsible for driving traffic, boosting conversions, and maximizing ROI across all Amazon ad types. Key Responsibilities Plan, launch, and manage Amazon ad campaigns (Sponsored Products, Sponsored Brands, Sponsored Display, and DSP if applicable). Perform keyword research, competitive analysis, and product segmentation for effective targeting. Monitor and optimize campaign performance metrics such as ACoS, ROAS, CTR, CVR, and TACoS. Manage advertising budgets and adjust bids and targeting to improve campaign efficiency. Develop ad strategies for product launches, promotions, and seasonal campaigns. Work closely with creative teams to ensure engaging and high-performing ad creatives. Provide detailed weekly/monthly performance reports with insights and action plans. Keep up-to-date with Amazon Ads platform updates, trends, and policy changes. Test and implement new ad types, features, and strategies to stay competitive. Requirements 2+ years of hands-on experience managing Amazon PPC campaigns. Strong knowledge of Amazon Advertising Console and Seller Central. Proficiency with keyword research and ad optimization tools (e.g., Helium 10, Jungle Scout, Pacvue, Perpetua, Sellics). Solid understanding of performance marketing metrics and e-commerce funnels.. Strong communication and reporting skills.
Lucknow
INR 2.0 - 5.5 Lacs P.A.
Work from Office
Full Time
Plan, execute, & optimize Google Ads campaigns Conduct keyword research, audience targeting, & competitor analysis Create ad copies and A/B test variations for performance improvement Monitor and analyze campaign performance
Lucknow
INR 1.0 - 3.0 Lacs P.A.
Work from Office
Full Time
Finding our potential business partners in the industry Reaching out to selected businesses & scheduling meeting Own, measure & grow partnership initiatives Making Market Research a part of your daily activity Work closely with cross-functional teams
Lucknow
INR 7.0 - 8.5 Lacs P.A.
Hybrid
Full Time
Join Our Dynamic Team as a Project Manager CRM Projects and Drive Client Success! We seek a passionate and results-driven Project Manager to lead our CRM initiatives. We want to hear from you if you thrive in a fast-paced environment and have a proven track record of delivering successful CRM projects. This hybrid role offers the flexibility of both remote and in-office work, allowing you to balance your professional and personal life. As a Project Manager, you will be the driving force behind the successful implementation and optimization of our client's CRM solutions. You'll leverage your expertise in project planning, execution, and client management to ensure projects are delivered on time, within budget, and to the highest standards. Your ability to translate client needs into actionable plans and foster strong relationships will be critical to your success. Key Responsibilities: Strategic Project Leadership: Define clear project scopes, objectives, and deliverables in collaboration with stakeholders. Develop and manage comprehensive project plans, including timelines, milestones, and resource allocation. Proactively identify and mitigate project risks and dependencies. CRM Implementation & Optimization: Lead the implementation, customization, and integration of CRM platforms (e.g., HubSpot, Salesforce). Collaborate with technical teams to ensure seamless CRM solutions that meet client requirements. Troubleshoot and resolve technical and functional issues related to CRM projects. Client Relationship Management: Serve as the primary point of contact for clients, building strong relationships and ensuring clear communication. Conduct thorough needs assessments to understand client requirements and expectations. Manage client expectations and address concerns promptly and effectively. Conduct post-project reviews to assure client satisfaction and to gather information to improve future projects. Documentation & Reporting Excellence: Create and maintain detailed project documentation, including Statements of Work (SOWs), Business Requirements Documents (BRDs), and project reports. Track and report on project progress, key performance indicators (KPIs), and financial metrics. Prepare and deliver regular status reports to stakeholders. Quality Assurance & Continuous Improvement: Implement and enforce quality assurance processes to ensure project deliverables meet high standards. Coordinate with support teams for post-implementation support and maintenance. Identify and implement best practices for CRM project optimization and efficiency. Core Competencies: Project Management Expertise: Proficiency in project management methodologies (e.g., Agile/Scrum, Waterfall). Strong understanding of project planning, scheduling, and resource management. CRM Platform Proficiency: In-depth knowledge of CRM platforms (e.g., HubSpot, Salesforce) and their functionalities. Experience in CRM implementation, customization, and integration. Client-Centric Communication: Excellent verbal and written communication skills. Ability to effectively communicate with clients and stakeholders at all levels. Strong negotiation and conflict resolution skills. Analytical & Problem-Solving Skills: Strong attention to detail and ability to prioritize tasks. Data-driven decision making. Organizational & Time Management: Ability to manage multiple projects simultaneously and meet deadlines. Ability to work independently and as part of a team. Qualifications: Bachelors/Master’s degree in Business Administration, IT, or a related field. 5-8 years of project management experience, preferably in CRM-based projects. Preferred: PMP, PRINCE2, or Agile certifications. Preferred: Experience with Hubspot CRM. Why CEDCOSS? CEDCOSS stands tall as a vanguard of innovation, an aggregator of possibilities, and an enabler of technological prowess. Our expert team under the roof of CEDCOSS is a collective force dedicated to delivering cutting-edge products that redefine industry standards. Specializing in e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools, we craft comprehensive products that serve as the technical backbone for online ventures. Our impact extends across the globe, catering to a diverse clientele that includes big tech companies, MSMEs, and ambitious entrepreneurs. As partners, we stride alongside Fortune 500 organizations and Global 2000 enterprises, forging alliances with tech giants such as Google, Meta, and Amazon. In the realm of digital transformation, CEDCOSS isn't just a digital product creator; we are architects of digital excellence. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.
Lucknow
INR 10.0 - 15.0 Lacs P.A.
Work from Office
Full Time
Do you relish the prospect of leading strategic cross-organization, transformational programs? Do you thrive on managing complexity and uncertainty? If so, join our Strategy, Analytics, and Operations team! The Strategy, PMO & Operations team collaborates with the Business and Product Teams to craft and deliver customer-centric products, empowering the organization with insights that drive impactful results and product strategies across functions. Their mission is to enable smarter, faster, and more data-driven business decisions. As a Senior Program Manager , you will work closely with business leaders to tackle critical challenges across the organization. You'll support transformational programs from problem identification through to implementation and enablement, identifying potential solutions, engaging cross-functional stakeholders, and leading projects to completion. You will manage complex programs that span geographies and functions, ensuring that stakeholders are kept informed and aligned. Key Responsibilities well trust you with: Lead Complex Transformation Programs : Manage large-scale, cross-functional programs from initiation to completion. Collaborate with stakeholders to define requirements, plan schedules, manage risks, and ensure effective communication across diverse teams. Cross-functional coordination : Drive programs that span multiple offices, time zones, and regions. Maintain clear, ongoing communication with cross-functional partners, ensuring alignment on progress and deadlines. Develop Strategic Partnerships : Build strong relationships with key stakeholders across Engineering, Product, Business, and Program Management teams to drive successful program outcomes. Process Improvement : Identify opportunities for process optimization using business insights, stakeholder input, and industry best practices. Propose and implement solutions that drive efficiency and effectiveness. Stakeholder Engagement & Analysis : Survey, interview, and engage with stakeholders to define program scope and desired outcomes. Analyze feedback and results to refine programs and ensure they align with business goals. Executive Presentations : Create and deliver executive-level presentations that provide clear, comprehensive context for transformation initiatives, tailored to diverse audiences. Change Management : Lead change management processes to ensure stakeholders are enabled and onboarded effectively, supporting seamless transitions across the organization. Measurement & Metrics : Develop performance metrics and implement measurement frameworks to track the success of programs. Perform ROI analysis and present findings to executive leadership. Core competencies : 6+ years of experience in program/project management with a proven track record in managing complex, cross-functional initiatives. Bachelors degree or equivalent in a relevant field. Expertise in Agile processes and methodologies (Scrum, Kanban, etc.). Proven experience in PMP (Project Management Professional) and Scrum methodologies . Demonstrated ability to lead change management initiatives and deliver successful transformation processes. Exceptional interpersonal and leadership skills with experience inspiring cross-functional teams without direct authority. Strong analytical and communication skills, with the ability to present to senior executives and manage stakeholder expectations effectively. Experience working in global teams, and managing projects across diverse geographical regions and time zones.
Lucknow
INR 10.0 - 20.0 Lacs P.A.
Work from Office
Full Time
We seek an Agile PRODUCT OWNER with 5-10 years of experience in the E-commerce and Digital Products domain to be the nexus, guiding the product to success through strategic collaboration. As the authority on digital and product matters, you will serve as the primary point of contact and escalation. Being an essential part of the CedCommerce product team, your responsibility is paramount ensuring seamless alignment between business expectations and the team's deliverables. This necessitates close collaboration with business stakeholders, maintaining alignment with the Product Management Group, and fostering effective communication within the delivery team to guarantee the precise execution of acceptance criteria. What ses this role apart is the ownership you'll be entrusted with, not only of your team but also of the products you'll be steering towards success. This means actively engaging with senior management, serving as a linchpin between strategic vision and on-the-ground execution. Responsibilities well trust you with: Product Backlog Management: Maintain and refine the product backlog. Create user stories and acceptance criteria. Prioritize stories for maximum business value aligned with product strategy. Stakeholder Liaison: Act as the primary liaison between business and Agile teams. Ensure the development team understands the product vision. Address daily prioritization needs, provide real-time feedback, and answer questions. Collaboration: Work closely with the development team in a hands-on style. Collaborate with the customer success team to understand customer needs and concerns. Requirements Handling: Slice and dice business requirements into user stories in Jira. Work with Product Management to set release dates and assess value delivery. Stakeholder Management and Strategy: Manage stakeholders, conduct workshops and design strategies. Partner with others to roadmap next-generation product capabilities. Create the vision and roadmap for the e-commerce and marketplace domain. Documentation: Create problem statements, business cases, user stories, and acceptance criteria. Define and document requirements (BRD, Functional Spec, Personas, Journeys). Testing and Quality Assurance: Write and execute business test cases on e-commerce domains. Enable proactive solutions for business profitability through data and process improvements. Market Awareness and Collaboration: Understand best practices and stay informed about the competition. Collaborate with Business Capabilities and IT Services Delivery Teams for optimal application performance. Presentation Skills: Demonstrate exceptional presentation skills at all levels to communicate the product strategy effectively. Experience and Expertise: Have experience working on hierarchies (Customer, Product, Developers, UI/UX). Work on data unification and standardization. Core Competencies Professional Experience: 510 years of professional experience. 5+ years of equivalent experience in leading global, remote, and virtual Product teams. 5+ years of experience in defining and writing requirements. Agile and Software Development: 5+ years of experience with Agile software development. Hands-on experience with Jira and Confluence. Business Understanding and Certifications: Ability to listen to and understand business needs. Standard industry certifications such as SAFe, CSPO, or PSPO are preferred. Team Collaboration and Domain Experience: Excellent team player with experience across domains (Customer, Vendor, Finance, Dev, and Product). Demonstrable experience and functional understanding of e-commerce and marketplace architectures. Transformation and Project Management: Experience in driving large-scale transformation, project management, and program management. Subject Matter Expertise in E-commerce & Marketplace. Implementation Lifecycle and Integration: Hands-on experience with platform implementation lifecycle, gap analysis, interface study, and data migration. Exposure to Data Governance best practices. Experience with hybrid (cloud/on-premises) integration architecture patterns. Cloud Platforms: Experience working with Cloud platforms such as AWS or Azure. Communication Skills: Excellent communication skills to influence peers, executives, and external partners. Work Ethic and Organizational Skills: Strong work ethic with demonstrated attention to detail. Excellent time management and organizational skills. Independence and Team Collaboration: Ability to work both independently and within a close team environment.
Lucknow
INR 0.5 - 1.25 Lacs P.A.
Work from Office
Full Time
Lead Strategic Marketing Initiatives Build a Strong Brand Presence Execute Go-to-Market (GTM) Strategies Accelerate Demand and Revenue Growth Leverage Market Intelligence Proficient in using MarTech platforms (HubSpot, Google Analytics, SEMrush). Required Candidate profile Excellent in product marketing, go-to-market execution and strategic marketing, leadership, communication and stakeholder management skills. Deep understanding of B2B tech marketing, demand generation
Lucknow
INR 5.0 - 10.0 Lacs P.A.
Work from Office
Full Time
Develop, execute, and optimize Google Ads and Meta Ads Campaign Performance Optimization Client Growth & Retention Advanced Audience Targeting & Retargeting Data-Driven Performance Analysis & Reporting Scaling Ad Spend Profitably
Lucknow
INR 1.0 - 4.0 Lacs P.A.
Work from Office
Full Time
Lead Generation Sales Support Customer Engagement Sales Performance Metrics Collaborate with cross-functional teams Build rapport with customers Proactively seek feedback from supervisors and peers Adhere to company policies, procedures, & standards
Lucknow
INR 5.5 - 10.0 Lacs P.A.
Work from Office
Full Time
We are seeking a meticulous Sales Auditor to conduct qualitative and quantitative audits across all customer interactionsbe it through chat, call, or 1:1sacross our organization. Your expertise will be instrumental in enhancing CSAT levels and fortifying our SOPs. As an Auditor for Customer Interaction Channels, you will be instrumental in maintaining the highest standards of customer service and communication across various mediums, including chat, call, and video interactions. Your role will involve assessing interaction quality, ensuring adherence to company policies, and driving continuous improvement initiatives to enhance overall service delivery. Key Responsibilities well trust you with: Conduct Audits: Regularly audit sales interactions across various channels, including chat, call, and video, to assess quality, compliance with company policies, and customer satisfaction levels. Develop Audit Protocols: Create and maintain audit protocols and evaluation criteria to ensure consistency and accuracy in evaluating sales interactions. Provide Feedback and Coaching: Offer detailed feedback and coaching to sales representatives based on audit findings, emphasizing areas for improvement and best practices to enhance sales effectiveness. Collaborate for Improvement: Work with team leaders and managers to develop action plans and initiatives focused on enhancing sales quality and efficiency. Track and Analyze Data: Analyze audit data to identify trends, patterns, and root causes of sales-related quality issues, and propose solutions for continuous improvement. Stay Informed: Stay updated on industry best practices, emerging trends, and new technologies relevant to sales techniques and communication channels. Training Support: Collaborate with training teams to develop training materials and programs tailored to address identified sales training needs based on audit findings. Participate in Cross-Functional Projects: Contribute insights and recommendations for enhancing the overall sales experience by actively participating in cross-functional meetings and projects. Foster a Culture of Excellence: Promote a culture of accountability, excellence, and continuous improvement within the sales team to drive performance and achieve sales targets effectively. Core Competencies Bachelor’s degree in Business Administration, Communications, or related field. Minimum 3 years of proven experience in quality assurance or auditing within customer service or SaaS. Exceptional analytical skills for data interpretation and trend identification. Strong grasp of customer service principles, practices, and industry standards. Excellent communication and interpersonal skills for effective feedback and coaching. Proficiency in using quality monitoring tools and software. Detail-oriented with a focus on accuracy in interaction assessment. Ability to work independently and collaboratively in a fast-paced environment. Certification as a Quality Auditor (CQA) or similar is advantageous. Familiarity with Lean or Six Sigma methodologies for process improvement is desirable. Why CEDCOSS? CEDCOSS stands tall as a vanguard of innovation, an aggregator of possibilities, and an enabler of technological prowess. Our expert team under the roof of CEDCOSS is a collective force dedicated to delivering cutting-edge products that redefine industry standards. Specializing in e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools, we craft comprehensive products that serve as the technical backbone for online ventures. Our impact extends globally, catering to a diverse clientele that includes big tech companies, MSMEs, and ambitious entrepreneurs. As partners, we stride alongside Fortune 500 organizations and Global 2000 enterprises, forging alliances with tech giants such as Google, Meta, and Amazon. In the realm of digital transformation, CEDCOSS isn't just a digital product creator; we are architects of digital excellence. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.
Lucknow
INR 3.0 - 8.0 Lacs P.A.
Hybrid
Full Time
Hiring for Business Data Analyst having expertise in Digital Marketing and Ecommerce Domain is mandatory. Deep market intelligence, competitive analysis and trends identifying Should Help in data-informed decisions and provide solution strategies
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