Act as a POC contact for the enterprise accounts. Be a trusted advisor for customers throughout the customer journey. Drive cases for closure within the TAT in collaboration with the delivery team and work on strategies to consistently deliver well before the stipulated timelines. Constantly keep a tab on the accounts to ensure there is no miss and ensure customer queries are responded to as quickly as possible. Work closely with customer SPOCs to capture key information, and requirements, and document the information in the system. Ensure accounts are onboarded, bringing a smooth and comfortable experience to customers. Drive on-time renewal by working closely with customer SPOCs. Handle escalations effectively and engage the right stakeholders at the right time to mitigate the issues. Conduct MBR / QBR / EBR with the client management and align with the internal stakeholder on the goals. Drive Account growth consistently. Adhere to the company policies, processes and culture while adapting to the tools and systems. Assist the team members whenever needed with the focus to reach organizational / functional goals goals. Drive insufficiency to closure by working closely with the insuff team and customer contact.Compensation - upto 12 LacsInterested candidate may share their updated resume at neha.j@factsuite.com

Job Title: HR Specialist (End-to-End HR Function)Location: Bangalore (Remote for now, eventually Work from Office)Salary: Up to 6 LPAImmediate Joiners PreferredInterested candidates may share their resume at neha.j@factsuite.comAbout Us:Factsuite is seeking a highly motivated and experienced HR Specialist to oversee the end-to-end HR functions. This role requires a dynamic individual who can handle everything from talent acquisition to performance management, ensuring smooth HR operations and a great employee experience.Key Responsibilities:Talent Acquisition & Recruitment:Manage the entire recruitment process, from sourcing to onboarding.Develop and implement effective hiring strategies.Conduct interviews and coordinate with hiring managers.Ensure seamless onboarding of new employees.Onboarding & Induction:Design and execute an engaging onboarding experience.Conduct orientation programs to introduce new employees to company culture and policies.Ensure all necessary documentation and compliance are completed.Employee Lifecycle Management:Handle all HR operations, including promotions, transfers, and exits.Conduct exit interviews and analyze attrition trends.HR Policies & Compliance:Develop, implement, and update HR policies in line with labor laws and company objectives.Ensure compliance with all employment regulations and best practices.Address employee grievances and maintain a positive work culture.Performance Management:Drive performance appraisal cycles and ensure timely evaluations.Work with managers to set KPIs and performance improvement plans.Provide guidance on career development and employee growth initiatives.Talent Management & Employee Engagement:Develop and implement talent retention strategies.Plan and execute employee engagement programs and initiatives.Monitor employee satisfaction and work on improvement plans.HR Analytics & Reporting:Maintain HR dashboards and generate reports on key HR metrics.Analyze workforce trends and provide insights for decision-making.Who Should Apply:Candidates based in Bangalore (Remote for now, transitioning to work from office).Minimum of 3-5 years of experience in HR generalist roles.Strong knowledge of HR policies, labor laws, and best practices.Excellent interpersonal and communication skills.Ability to multitask and work in a fast-paced environment.How to Apply:Interested candidates may reach out to neha.j@factsuite.com with their resumes. Immediate joiners are preferred.Join us at Factsuite and be a part of our growing team!