Customer Success Specialist

but is a true do-er

What You Will Own & Drive?

Build long term relationships with customers, acting as their strategic advisor and voice within the company

Drive onboarding, training, product adoption and continued value delivery

Identify and execute on upsell, cross-sell, and expansion opportunities

Solve customer queries effectively while collaborating with TAM's and support teams for resolutions

Proactively mitigate churn risk, monitor usage trends and improve account health metrics

Champion customer feedback and contribute to roadmap discussions

Execute business reviews, share best practices, and build scalable success plans

Consistently aim for revenue retention, growth and customer satisfaction KPIs

What You Bring to the Table:

5+ years of experience in Customer Success, Account Management, or customer facing roles, preferably in SaaS

Experience handling US accounts and a proven track record in revenue retention and growth

Exposure to account segmentation strategies, revenue analysis, and leading business reviews

Align with TAM's, Product & Support to drive customer centric initiatives

Strong communication skills: you simplify the complex and build trust with ease

Proactive ownership mindset: you are not just task-oriented, you think long-term and in outcomes

Bonus if You Have:

Experience with B2B Mobility, Device Management, and/or IT SaaS tools

Familiarity with tools like HubSpot, Jira, or similar CRM and ticketing platforms

Why Join Us?

Here at ProMobi, you will get the opportunity to make a real impact, shape customer journeys, and be part of a high-growth, product led company that values innovation, ownership, and empathy.