Job
Description
Job Role: Strategically design and implement impactful training programs tailored to diverse audiences, ensuring high engagement and accessibility across multiple learning styles, experience levels, and delivery formats. Facilitate expert-led product training experiencesincluding live sessions, webinars, and in-person workshopsthat drive user proficiency, accelerate onboarding, and foster long-term product adoption. Maintain close alignment with product, engineering, and support teams to stay ahead of feature releases, roadmap updates, and user needs, translating technical insights into clear, actionable training content. Create and manage a comprehensive ecosystem of learning resources , including intuitive user guides, immersive video tutorials, and interactive e-learning modules, all designed to support continuous education and self-service learning. Continuously evaluate training effectiveness through data-driven performance metrics, participant feedback, and behavioral analytics, refining curricula and delivery methods to maximize knowledge retention and learner outcomes. Act as a proactive subject matter expert (SME) and trusted advisor, providing ongoing post-training support, resolving complex product inquiries, and championing user success across all touchpoints. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: 3+ years of experience in technical training, with proven ability to engage diverse audiences Proficient in both Windows and Mac OS; working knowledge of internet technologies Skilled in simplifying complex technical concepts into engaging, user-friendly content Experienced in stakeholder collaboration to craft accurate, audience-tailored messaging Strong quality control orientation; adept at maintaining metrics to meet client standards Excellent facilitation, coaching, and feedback skills Flexible training style with adaptability across delivery formats Exceptional communication skillsboth written and verbal
