Product Trainer

Company Description

Extramarks is a fast-growing global educational technology company with a strong presence in India, South Africa, Indonesia, and the Middle East. Since its establishment in 2007, Extramarks has modernized learning by offering tailored digital solutions for students across pre-school, K12, higher education, and competitive exams. The company's innovative approach includes interactive, rich-media modules, supported by state-of-the-art Smart Coaching Centres in various cities. With over 6 million active learners spending an average of 97 minutes daily on the platform, Extramarks is at the forefront of the shift towards digital education. The company’s dynamic team of experts, educators, and visionaries is dedicated to transforming learning experiences for the 21st-century student.

Roles & Responsibilities:

1. Oversee the complete implementation process of Extramarks products in schools within the designated region, ensuring smooth adoption.

2. Lead training sessions for teachers, students, and parents, focusing on maximizing the effective use of products and services.

3. Drive customer retention, renewals, and upsell opportunities through a consultative approach, fostering long-term relationships.

4. Collaborate with cross-functional teams (Sales, Product, Support) to deliver high-quality service and ensure customer success.

5. Provide ongoing support and guidance to schools, ensuring optimal usage of the platform and driving continuous engagement.

6. Monitor adoption progress, gather feedback, and implement strategies to improve product usage and user satisfaction.

7. Conduct workshops and create resources to empower schools with best practices for utilizing EdTech tools effectively.

Skills Required:

1. Excellent communication and presentation skills to deliver engaging, clear, and impactful product training sessions.

2. Strong customer-centric approach to customize training content based on the specific needs of schools and teachers.

3. Ability to collaborate with cross-functional teams to address product-related queries and ensure customer satisfaction.

4. Excellent problem-solving and adaptability to respond quickly to challenges and offer solutions that enhance the training experience and customer outcomes.