JD -Customer Support Executive | Locobuzz Position: Customer Support ExecutiveLocation: MumbaiPosition Overview:We are looking for a dedicated and customer-focused Customer SupportExecutive to join our team. The ideal candidate will be responsible for handling customer queries,resolving issues promptly, and ensuring a positive customer experience. You will be the first point ofcontact for our customers and play a key role in maintaining high customer satisfaction levels. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, chat, and socialmedia in a timely and professional manner, providing accurate information andassistance. Issue Resolution: Handle and resolve customer complaints, troubleshoot problems, andescalate complex issues to higher-level support when necessary. Documentation: Record all customer interactions and maintain detailed records in theCRM system, ensuring data accuracy and compliance. Product Knowledge: Stay updated on products, services, and company policies, andprovide feedback to improve processes and the customer experience. Customer Satisfaction: Follow up on unresolved issues, conduct satisfaction checks,and work towards enhancing overall customer retention and satisfaction rates. Team Collaboration:Work closely with other team members and departments to ensureseamless support and share insights for service improvement. Education: Bachelors degree in any discipline.Experience: 1-3 years in customer support, customer service, or a related field. Skills: Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency in CRM software (e.g., Zendesk, Freshdesk).Ability to multitask, manage time efficiently, and maintain a customer-first attitude. http://www.locobuzz.com Preferred Qualifications: Experience in B2B SaaS or technology companies.Familiarity with customer support tools and software.Multilingual skills are a plus. Benefits:Medical Coverage:We care about your health and well-being. We offer comprehensive medical coverage to ensure you and your family access quality healthcare.Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on innovation and agility. Youll have the chance to work in an environment where every day brings newchallenges and opportunities for growth. Your contributions will make a real impact on our dynamicorganization. Learning and Upskilling: At Locobuzz we believe in continuous learning and development. Youllhave access to resources and support for your professional development, which may includetraining, workshops, and opportunities to expand your skill set. Collaborative Workplace: Collaboration is at the heart of our culture. Youll be part of a team thatvalues open communication, knowledge sharing, and working together to achieve common goals.Your ideas and insights will be heard and respected, fostering a sense of belonging within ourcollaborative workplace.

Position Overview: As a Revenue Operations Specialist, you will play a critical role in optimizingprocesses, analyzing data, and managing the technology that supports our revenue-generatingteams. Youll work closely with cross-functional teams to drive alignment, operational efficiency,and data-driven decision-making. Key Responsibilities:1. Process Optimization: Streamline and improve sales, marketing, and customer success processes to enhanceefficiency and productivity. Implement and manage lead routing, sales processes, and customer onboardingworkflows. Identify bottlenecks in the customer journey and implement solutions.2. Data Analytics & Reporting: Analyze key metrics across the revenue cycle, including sales funnel performance,marketing attribution, and customer retention rates. Develop and maintain dashboards and reports to track performance and provideactionable insights to leadership. Support revenue forecasting and pipeline management through datadriven insights.3. Technology Management: Manage and optimize the CRM system (e.g., Salesforce, HubSpot), marketingautomation tools, and customer success platforms. Ensure data integrity and seamless integration across all technology platforms.Implement automation to streamline manual processes and improve data flow. 4. CrossFunctional Collaboration:Work closely with sales, marketing, and customer success teams to align on revenue goals and objectives.Facilitate communication and collaboration between teams to ensure strategic alignment and data transparency. Lead cross-functional meetings to discuss performance, share insights, and identifyareas for improvement. 5. Customer Focus:Monitor the customer journey to ensure a seamless experience from acquisition to retention.Work with the customer success team to analyze customer data and identify opportunities for upsell and expansion.Support initiatives aimed at increasing customer satisfaction and lifetime value. Qualifications:Education: Bachelors degree in Business, Marketing, Finance, or a related field.Experience: 2-4 years of experience in revenue operations, sales operations, marketing operations, or a related field.Skills: Strong analytical skills with experience in data, reporting, and revenue forecasting.Proficiency with CRM systems (e.g., Salesforce, HubSpot) and marketing automation tools.Experience with process improvement and project management.Excellent communication and collaboration skills.Ability to work in a fast-paced environment and manage multiple projects simultaneously.Preferred Qualifications: Experience with BI tools (e.g., Tableau, Power BI) and SQL.Familiarity with marketing attribution models and customer journey analytics.Background in SaaS, B2B, or tech-driven environments.

HR Operations | JD About LocoBuzz:Locobuzz is a SaaS platform that converges with technologies such as Artificial Intelligence,Machine Learning, Big Data Analytics, and Automation, to provide brands with a 360-degreeCustomer Experience Management Suite. Locobuzzs powerful analytics algorithms have helpedseasoned brands establish a strong foothold in the digital hemisphere and transformed theircustomer experience journeys.Visit our website LocoBuzz for more information on our CX management products and services Position: HR Operations CoordinatorLocation: Mumbai (Onsite)Position Description: Locobuzz, a leading B2B SaaS company based in Mumbai, seeks a highlyorganized and detail-oriented HR Operations Specialist to join our dynamic team. The HROperations Specialist will play a pivotal role in ensuring smooth and efficient HR operationsacross various functions within the organization. Responsibilities:? Letters Management: Prepare and issue appointment letters, relieving letters, increment letters, and termination letters as per company policies and procedures.? Salary Processing: Collaborate with finance and payroll teams to ensure accurate and timely processing of employee salaries, including resolving any salary-related queries ordiscrepancies. ? Data & Documentation:Maintain accurate employee records and documentation,including but not limited to employee contracts, attendance records, performanceevaluations, and other HR-related documents. ? Replying to HR Emails: Act as the designated point of contact for responding toHR-related emails, addressing inquiries, and assigning tasks to the appropriatestakeholders. ? Compliance: Stay updated on relevant labor laws and regulations to ensurecompany-wide compliance with statutory requirements. ? POSH (Prevention of Sexual Harassment): Facilitate POSH training sessions, handlecomplaints with confidentiality and sensitivity, and ensure compliance with POSHregulations. ? Attendance Management: Monitor and manage employee attendance records, includingleaves, absences, and overtime, utilizing the companys attendance managementsystem. ? Goodies, Asset, Lunch, ID Card Management: Coordinate the distribution of employeebenefits, and company assets, organize team lunches, and oversee the issuance of IDcards. http://www.locobuzz.com ? Background Verification for Former Employees:Manage the background verificationprocess for ex-employees as part of the offboarding procedure. ? PF and Insurance SPOC: Serve as the primary point of contact for employees queriesrelated to Provident Fund (PF), insurance policies, and other employee benefits. ? Birthday and Anniversary Celebrations: Organize and coordinate birthday andanniversary celebrations to foster a positive and engaging work culture. ? Vendor Coordination: Liaise with external vendors for various HR-related services,negotiate contracts, and ensure timely payments. ? Setting up Probationary Review Calls: Schedule and facilitate probationary review callsbetween employees and their respective managers to assess performance and providefeedback. Qualifications and Skills:? Bachelors degree in Human Resources Management or related field.? Proven experience (3-5 years) in HR operations or a similar role.? Strong understanding of HR processes, policies, and best practices.? Excellent communication and interpersonal skills.? Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.? Proficiency in HRIS (Human Resources Information Systems) and MS Office Suite.? Attention to detail and high level of confidentiality.? Certification in HR management or related field (preferred). Benefits:? Medical Coverage: We care about your health and well-being. We offer comprehensive medical coverage to ensure you and your family have access to quality healthcare.? Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on innovation and agility. Youll have the chance to work in an environment where every day bringsnew challenges and opportunities for growth. Your contributions will make a real impact on ourdynamic organization. ? Learning and Upskilling: At Locobuzz we believe in continuous learning and development.Youll have access to resources and support for your professional development, which mayinclude training, workshops, and opportunities to expand your skill set. ? Collaborative Workplace: Collaboration is at the heart of our culture. Youll be part of a teamthat values open communication, knowledge sharing, and working together to achieve commongoals. Your ideas and insights will be heard and respected, fostering a sense of belonging withinour collaborative workplace.

HTML Developer - Updated About LocoBuzz:Locobuzz is a SaaS platform that converges with technologies such as Artificial Intelligence,Machine Learning, Big Data Analytics and Automation, to provide brands with a 360-degreeCustomer Experience Management Suite. Locobuzzs powerful analytics algorithms have helpedseasoned brands establish a strong foothold in the digital hemisphere and transformed theircustomer experience journeys. Visit our website LocoBuzz for more information on our CXmanagement products and services Position Description:As an HTML Developer at Locobuzz, you will be responsible for creating and maintaininghigh-quality web applications and ensuring a seamless user experience. You will work closelywith our design and development teams to translate visual designs into efficient, well-structured,and responsive HTML/CSS code. Location: Andheri East, MumbaiKey Responsibilities: Collaborate with designers and back-end developers to implement pixel-perfect,cross-browser compatible, and responsive web pages. Write clean, well-documented, and efficient HTML/CSS code.Optimize web content for fast loading and performance.Debug and troubleshoot issues related to HTML/CSS.Stay up-to-date with the latest web development trends and best practices.Test and ensure the web applications work flawlessly on different devices and browsers.Contribute to the improvement of the overall user experience. Qualifications:Bachelors degree in Computer Science, Web Development, or related field.2-3 years of experience in HTML/CSS development.Proficiency in HTML5 and CSS3.Basic knowledge of Angular and Angular material.Strong knowledge of responsive web design.Experience with front-end development tools and frameworks (e.g., Bootstrap, Sass, LESS).Basic understanding of JavaScript/jQuery is a plus.Ability to work effectively in a collaborative team environment.Strong problem-solving skills and attention to detail Benefits: https://locobuzz.com/ Medical Coverage: We care about your health and well-being. We offer comprehensivemedical coverage to ensure you and your family have access to quality healthcare. Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive oninnovation and agility. Youll have the chance to work in an environment where every day bringsnew challenges and opportunities for growth. Your contributions will make a real impact on ourdynamic organization. Learning and Upskilling: At Locobuzz we believe in continuous learning and development.Youll have access to resources and support for your professional development, which mayinclude training, workshops, and opportunities to expand your skill set. Collaborative Workplace: Collaboration is at the heart of our culture. Youll be part of a teamthat values open communication, knowledge sharing, and working together to achieve commongoals. Your ideas and insights will be heard and respected, fostering a sense of belonging withinour collaborative workplace.

JD -UX Lead | Locobuzz Position: UX LeadLocation: MumbaiPosition Overview: The UX Lead will be responsible for leading the user experience strategy andexecution for Locobuzzs products. This role requires a hands-on approach to design while guiding ateam of UX/UI designers. The ideal candidate will be an expert in user-centered design, focusing oncreating intuitive, accessible, and visually engaging experiences that align with our business goals. Key Responsibilities: Leadership & Strategy: Define UX vision; lead and mentor the design team.Develop UX best practices and establish design processes. Design Execution: Create wireframes, prototypes, and design systems for a consistent user experience.Conduct usability testing and iterate designs based on feedback. User Research & Insights: Lead user research, analyze data, and gather insights to inform design decisions.Utilize A/B testing to validate and optimize designs. Collaboration & Communication: Collaborate with product managers, developers, and stakeholders to ensure designalignment. Present and communicate design concepts clearly to gain stakeholder buy-in. Accessibility & Quality Assurance: http://www.locobuzz.com Ensure designs meet accessibility standards and conduct quality checks duringdevelopment. Qualifications: 5-8 years of experience in UX/UI design, including 2+ years in a leadership role.Strong portfolio demonstrating expertise in creating user-centered designs for complex digital platforms, preferably in SaaS.Proficiency in design and prototyping tools (Figma, Sketch, Adobe XD).Experience in conducting user research, usability testing, and data analysis to inform design decisions.Excellent communication skills and the ability to present design concepts to stakeholders at all levels. Good to have: Familiarity with front-end development (HTML / CSS / JavaScript).Experience with accessibility standards and inclusive design practices. Benefits:Medical Coverage:We care about your health and well-being. We offer comprehensive medical coverage to ensure you and your family access quality healthcare.Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on innovation and agility. Youll have the chance to work in an environment where every day brings newchallenges and opportunities for growth. Your contributions will make a real impact on our dynamicorganization. Learning and Upskilling: At Locobuzz we believe in continuous learning and development. Youllhave access to resources and support for your professional development, which may includetraining, workshops, and opportunities to expand your skill set. Collaborative Workplace: Collaboration is at the heart of our culture. Youll be part of a team thatvalues open communication, knowledge sharing, and working together to achieve common goals.Your ideas and insights will be heard and respected, fostering a sense of belonging within ourcollaborative workplace.