Locobuzz

JD -Customer Support Executive | Locobuzz Position: Customer Support ExecutiveLocation: MumbaiPosition Overview:We are looking for a dedicated and customer-focused Customer SupportExecutive to join our team. The ideal candidate will be responsible for handling customer queries,resolving issues promptly, and ensuring a positive customer experience. You will be the first point ofcontact for our customers and play a key role in maintaining high customer satisfaction levels. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, chat, and socialmedia in a timely and professional manner, providing accurate information andassistance. Issue Resolution: Handle and resolve customer complaints, troubleshoot problems, andescalate complex issues to higher-level support when necessary. Documentation: Record all customer interactions and maintain detailed records in theCRM system, ensuring data accuracy and compliance. Product Knowledge: Stay updated on products, services, and company policies, andprovide feedback to improve processes and the customer experience. Customer Satisfaction: Follow up on unresolved issues, conduct satisfaction checks,and work towards enhancing overall customer retention and satisfaction rates. Team Collaboration:Work closely with other team members and departments to ensureseamless support and share insights for service improvement. Education: Bachelors degree in any discipline.Experience: 1-3 years in customer support, customer service, or a related field. Skills: Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency in CRM software (e.g., Zendesk, Freshdesk).Ability to multitask, manage time efficiently, and maintain a customer-first attitude. http://www.locobuzz.com Preferred Qualifications: Experience in B2B SaaS or technology companies.Familiarity with customer support tools and software.Multilingual skills are a plus. Benefits:Medical Coverage:We care about your health and well-being. We offer comprehensive medical coverage to ensure you and your family access quality healthcare.Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on innovation and agility. Youll have the chance to work in an environment where every day brings newchallenges and opportunities for growth. Your contributions will make a real impact on our dynamicorganization. Learning and Upskilling: At Locobuzz we believe in continuous learning and development. Youllhave access to resources and support for your professional development, which may includetraining, workshops, and opportunities to expand your skill set. Collaborative Workplace: Collaboration is at the heart of our culture. Youll be part of a team thatvalues open communication, knowledge sharing, and working together to achieve common goals.Your ideas and insights will be heard and respected, fostering a sense of belonging within ourcollaborative workplace.

Position Overview: As a Revenue Operations Specialist, you will play a critical role in optimizingprocesses, analyzing data, and managing the technology that supports our revenue-generatingteams. Youll work closely with cross-functional teams to drive alignment, operational efficiency,and data-driven decision-making. Key Responsibilities:1. Process Optimization: Streamline and improve sales, marketing, and customer success processes to enhanceefficiency and productivity. Implement and manage lead routing, sales processes, and customer onboardingworkflows. Identify bottlenecks in the customer journey and implement solutions.2. Data Analytics & Reporting: Analyze key metrics across the revenue cycle, including sales funnel performance,marketing attribution, and customer retention rates. Develop and maintain dashboards and reports to track performance and provideactionable insights to leadership. Support revenue forecasting and pipeline management through datadriven insights.3. Technology Management: Manage and optimize the CRM system (e.g., Salesforce, HubSpot), marketingautomation tools, and customer success platforms. Ensure data integrity and seamless integration across all technology platforms.Implement automation to streamline manual processes and improve data flow. 4. CrossFunctional Collaboration:Work closely with sales, marketing, and customer success teams to align on revenue goals and objectives.Facilitate communication and collaboration between teams to ensure strategic alignment and data transparency. Lead cross-functional meetings to discuss performance, share insights, and identifyareas for improvement. 5. Customer Focus:Monitor the customer journey to ensure a seamless experience from acquisition to retention.Work with the customer success team to analyze customer data and identify opportunities for upsell and expansion.Support initiatives aimed at increasing customer satisfaction and lifetime value. Qualifications:Education: Bachelors degree in Business, Marketing, Finance, or a related field.Experience: 2-4 years of experience in revenue operations, sales operations, marketing operations, or a related field.Skills: Strong analytical skills with experience in data, reporting, and revenue forecasting.Proficiency with CRM systems (e.g., Salesforce, HubSpot) and marketing automation tools.Experience with process improvement and project management.Excellent communication and collaboration skills.Ability to work in a fast-paced environment and manage multiple projects simultaneously.Preferred Qualifications: Experience with BI tools (e.g., Tableau, Power BI) and SQL.Familiarity with marketing attribution models and customer journey analytics.Background in SaaS, B2B, or tech-driven environments.

HR Operations | JD About LocoBuzz:Locobuzz is a SaaS platform that converges with technologies such as Artificial Intelligence,Machine Learning, Big Data Analytics, and Automation, to provide brands with a 360-degreeCustomer Experience Management Suite. Locobuzzs powerful analytics algorithms have helpedseasoned brands establish a strong foothold in the digital hemisphere and transformed theircustomer experience journeys.Visit our website LocoBuzz for more information on our CX management products and services Position: HR Operations CoordinatorLocation: Mumbai (Onsite)Position Description: Locobuzz, a leading B2B SaaS company based in Mumbai, seeks a highlyorganized and detail-oriented HR Operations Specialist to join our dynamic team. The HROperations Specialist will play a pivotal role in ensuring smooth and efficient HR operationsacross various functions within the organization. Responsibilities:? Letters Management: Prepare and issue appointment letters, relieving letters, increment letters, and termination letters as per company policies and procedures.? Salary Processing: Collaborate with finance and payroll teams to ensure accurate and timely processing of employee salaries, including resolving any salary-related queries ordiscrepancies. ? Data & Documentation:Maintain accurate employee records and documentation,including but not limited to employee contracts, attendance records, performanceevaluations, and other HR-related documents. ? Replying to HR Emails: Act as the designated point of contact for responding toHR-related emails, addressing inquiries, and assigning tasks to the appropriatestakeholders. ? Compliance: Stay updated on relevant labor laws and regulations to ensurecompany-wide compliance with statutory requirements. ? POSH (Prevention of Sexual Harassment): Facilitate POSH training sessions, handlecomplaints with confidentiality and sensitivity, and ensure compliance with POSHregulations. ? Attendance Management: Monitor and manage employee attendance records, includingleaves, absences, and overtime, utilizing the companys attendance managementsystem. ? Goodies, Asset, Lunch, ID Card Management: Coordinate the distribution of employeebenefits, and company assets, organize team lunches, and oversee the issuance of IDcards. http://www.locobuzz.com ? Background Verification for Former Employees:Manage the background verificationprocess for ex-employees as part of the offboarding procedure. ? PF and Insurance SPOC: Serve as the primary point of contact for employees queriesrelated to Provident Fund (PF), insurance policies, and other employee benefits. ? Birthday and Anniversary Celebrations: Organize and coordinate birthday andanniversary celebrations to foster a positive and engaging work culture. ? Vendor Coordination: Liaise with external vendors for various HR-related services,negotiate contracts, and ensure timely payments. ? Setting up Probationary Review Calls: Schedule and facilitate probationary review callsbetween employees and their respective managers to assess performance and providefeedback. Qualifications and Skills:? Bachelors degree in Human Resources Management or related field.? Proven experience (3-5 years) in HR operations or a similar role.? Strong understanding of HR processes, policies, and best practices.? Excellent communication and interpersonal skills.? Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.? Proficiency in HRIS (Human Resources Information Systems) and MS Office Suite.? Attention to detail and high level of confidentiality.? Certification in HR management or related field (preferred). Benefits:? Medical Coverage: We care about your health and well-being. We offer comprehensive medical coverage to ensure you and your family have access to quality healthcare.? Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on innovation and agility. Youll have the chance to work in an environment where every day bringsnew challenges and opportunities for growth. Your contributions will make a real impact on ourdynamic organization. ? Learning and Upskilling: At Locobuzz we believe in continuous learning and development.Youll have access to resources and support for your professional development, which mayinclude training, workshops, and opportunities to expand your skill set. ? Collaborative Workplace: Collaboration is at the heart of our culture. Youll be part of a teamthat values open communication, knowledge sharing, and working together to achieve commongoals. Your ideas and insights will be heard and respected, fostering a sense of belonging withinour collaborative workplace.

HTML Developer - Updated About LocoBuzz:Locobuzz is a SaaS platform that converges with technologies such as Artificial Intelligence,Machine Learning, Big Data Analytics and Automation, to provide brands with a 360-degreeCustomer Experience Management Suite. Locobuzzs powerful analytics algorithms have helpedseasoned brands establish a strong foothold in the digital hemisphere and transformed theircustomer experience journeys. Visit our website LocoBuzz for more information on our CXmanagement products and services Position Description:As an HTML Developer at Locobuzz, you will be responsible for creating and maintaininghigh-quality web applications and ensuring a seamless user experience. You will work closelywith our design and development teams to translate visual designs into efficient, well-structured,and responsive HTML/CSS code. Location: Andheri East, MumbaiKey Responsibilities: Collaborate with designers and back-end developers to implement pixel-perfect,cross-browser compatible, and responsive web pages. Write clean, well-documented, and efficient HTML/CSS code.Optimize web content for fast loading and performance.Debug and troubleshoot issues related to HTML/CSS.Stay up-to-date with the latest web development trends and best practices.Test and ensure the web applications work flawlessly on different devices and browsers.Contribute to the improvement of the overall user experience. Qualifications:Bachelors degree in Computer Science, Web Development, or related field.2-3 years of experience in HTML/CSS development.Proficiency in HTML5 and CSS3.Basic knowledge of Angular and Angular material.Strong knowledge of responsive web design.Experience with front-end development tools and frameworks (e.g., Bootstrap, Sass, LESS).Basic understanding of JavaScript/jQuery is a plus.Ability to work effectively in a collaborative team environment.Strong problem-solving skills and attention to detail Benefits: https://locobuzz.com/ Medical Coverage: We care about your health and well-being. We offer comprehensivemedical coverage to ensure you and your family have access to quality healthcare. Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive oninnovation and agility. Youll have the chance to work in an environment where every day bringsnew challenges and opportunities for growth. Your contributions will make a real impact on ourdynamic organization. Learning and Upskilling: At Locobuzz we believe in continuous learning and development.Youll have access to resources and support for your professional development, which mayinclude training, workshops, and opportunities to expand your skill set. Collaborative Workplace: Collaboration is at the heart of our culture. Youll be part of a teamthat values open communication, knowledge sharing, and working together to achieve commongoals. Your ideas and insights will be heard and respected, fostering a sense of belonging withinour collaborative workplace.

JD -UX Lead | Locobuzz Position: UX LeadLocation: MumbaiPosition Overview: The UX Lead will be responsible for leading the user experience strategy andexecution for Locobuzzs products. This role requires a hands-on approach to design while guiding ateam of UX/UI designers. The ideal candidate will be an expert in user-centered design, focusing oncreating intuitive, accessible, and visually engaging experiences that align with our business goals. Key Responsibilities: Leadership & Strategy: Define UX vision; lead and mentor the design team.Develop UX best practices and establish design processes. Design Execution: Create wireframes, prototypes, and design systems for a consistent user experience.Conduct usability testing and iterate designs based on feedback. User Research & Insights: Lead user research, analyze data, and gather insights to inform design decisions.Utilize A/B testing to validate and optimize designs. Collaboration & Communication: Collaborate with product managers, developers, and stakeholders to ensure designalignment. Present and communicate design concepts clearly to gain stakeholder buy-in. Accessibility & Quality Assurance: http://www.locobuzz.com Ensure designs meet accessibility standards and conduct quality checks duringdevelopment. Qualifications: 5-8 years of experience in UX/UI design, including 2+ years in a leadership role.Strong portfolio demonstrating expertise in creating user-centered designs for complex digital platforms, preferably in SaaS.Proficiency in design and prototyping tools (Figma, Sketch, Adobe XD).Experience in conducting user research, usability testing, and data analysis to inform design decisions.Excellent communication skills and the ability to present design concepts to stakeholders at all levels. Good to have: Familiarity with front-end development (HTML / CSS / JavaScript).Experience with accessibility standards and inclusive design practices. Benefits:Medical Coverage:We care about your health and well-being. We offer comprehensive medical coverage to ensure you and your family access quality healthcare.Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on innovation and agility. Youll have the chance to work in an environment where every day brings newchallenges and opportunities for growth. Your contributions will make a real impact on our dynamicorganization. Learning and Upskilling: At Locobuzz we believe in continuous learning and development. Youllhave access to resources and support for your professional development, which may includetraining, workshops, and opportunities to expand your skill set. Collaborative Workplace: Collaboration is at the heart of our culture. Youll be part of a team thatvalues open communication, knowledge sharing, and working together to achieve common goals.Your ideas and insights will be heard and respected, fostering a sense of belonging within ourcollaborative workplace.

React Developer - Updated About LocoBuzz:Locobuzz is a SaaS platform that converges with technologies such as Artificial Intelligence,Machine Learning, Big Data Analytics and Automation, to provide brands with a 360-degreeCustomer Experience Management Suite. Locobuzzs powerful analytics algorithms have helpedseasoned brands establish a strong foothold in the digital hemisphere and transformed theircustomer experience journeys. Visit our website LocoBuzz for more information on our CXmanagement products and services Position Description:We are looking for a great JavaScript developer who is proficient with React.js. Your primaryfocus will be on developing user interface components and implementing them followingwell-known React.js workflows (such as Flux or Redux). You will ensure that these componentsand the overall application are robust and easy to maintain. You will coordinate with the rest ofthe team working on different layers of the infrastructure. Therefore, a commitment tocollaborative problem solving, sophisticated design, and quality product is important Location: Andheri East, MumbaiKey Responsibilities: Developing new user-facing features using React.jsBuilding reusable components and front-end libraries for future useTranslating designs and wireframes into high quality codeOptimizing components for maximum performance across a vast array of web-capable devices and browsersShould be able to write unit test cases for the code Qualifications:Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model. Thorough understanding of React.js and its core principlesExperience with popular React.js workflows (such as Flux or Redux)Familiarity with newer specifications of EcmaScriptExperience with data structure libraries (e.g., Immutable.js)Knowledge of isomorphic React is a plusFamiliarity with RESTful APIsKnowledge of modern authorization mechanisms, such as JSON Web TokenFamiliarity with modern front-end build pipelines and toolsExperience with common front-end development tools such as Babel, Webpack, NPM, etc.Ability to understand business requirements and translate them into technical requirements

JD - SQL Developer| Locobuzz About LocoBuzz:Locobuzz is a SaaS platform that converges with technologies such as Artificial Intelligence,Machine Learning, Big Data Analytics, and Automation, to provide brands with a 360-degreeCustomer Experience Management Suite. Locobuzzs powerful analytics algorithms have helpedseasoned brands establish a strong foothold in the digital hemisphere and transformed theircustomer experience journeys.Visit our website LocoBuzz for more information on our CX management products and services Position: SQL DeveloperLocation: MumbaiPosition Overview:We are seeking a highly skilled SQL Database Developer to join our dynamicteam. The ideal candidate will have a deep understanding of SQL and database concepts,experience with performance tuning, and the ability to optimize and manage both relational andNoSQL databases. You will be responsible for designing, developing, and maintaining databaseswhile ensuring high levels of performance, availability, and security. Key Responsibilities:Design, develop, and maintain SQL databases.Write and optimize complex SQL queries to ensure efficiency and performance.Perform database normalization to eliminate redundancy and ensure data integrity.Implement indexing strategies to improve query performance.Manage database transactions and ensure the ACID properties are maintained.Conduct performance tuning and optimization of SQL queries and databases.Develop and maintain database schemas, tables, views, triggers, and stored procedures.Utilize various types of joins to retrieve and manipulate data.Use clauses for data aggregation and filtering.Work with subqueries.Implement database replication, mirroring, and backup strategies.Monitor database health and ensure high availability.Handle database deadlocks and resolve any concurrency issues.Collaborate with development teams to design and implement data solutions. Required Skills and Qualifications:Bachelors degree in Computer Science, Information Technology, or a related field.Proven experience as a SQL Database Developer or similar role.Strong understanding of database concepts and architectures.Proficiency in SQL and experience with relational databases (e.g., SQL Server, MySQL, PostgreSQL). http://www.locobuzz.com Knowledge of NoSQL databases (e.g., MongoDB, Cassandra) and their differences fromSQL databases. Experience with database normalization and various normal forms.Strong understanding of primary and foreign keys.Ability to write and optimize complex SQL queries.Familiarity with indexing, transactions, and ACID properties in databases.Experience with SQL Server performance tuning tools and techniques.Understanding of database replication, mirroring, and backup strategies.Excellent problem-solving skills and attention to detail.Strong communication skills and ability to work collaboratively in a team environment. Benefits:Medical Coverage:We care about your health and well-being. We offer comprehensive medical coverage to ensure you and your family have access to quality healthcare.Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on innovation and agility. Youll have the chance to work in an environment where every day bringsnew challenges and opportunities for growth. Your contributions will make a real impact on ourdynamic organization. Learning and Upskilling: At Locobuzz we believe in continuous learning and development. Youllhave access to resources and support for your professional development, which may includetraining, workshops, and opportunities to expand your skill set. Collaborative Workplace: Collaboration is at the heart of our culture. Youll be part of a teamthat values open communication, knowledge sharing, and working together to achieve commongoals. Your ideas and insights will be heard and respected, fostering a sense of belonging withinour collaborative workplace.

About Locobuzz: Locobuzz is a SaaS platform that converges with technologies such as Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation, to provide brands with a 360 degree Customer Experience Management Suite. Locobuzz’s powerful analytics algorithms have helped seasoned brands establish a strong foothold in the digital hemisphere and transformed their customer experience journeys. Visit our website LocoBuzz for more information on our CX management products and services Position: Admin Executive Location : Mumbai Position Overview: The Administrative Coordinator will be responsible for managing essential office functions, including coordinating travel arrangements, managing vendor relationships, overseeing staff operations, and ensuring efficient office administration. This role supports the smooth operation of day-to-day activities and contributes to creating an organized, productive workplace environment. Key Responsibilities: Travel Management: Coordinate local and international travel for staff. Event Support: Assist with logistics for corporate events and team activities. Courier & Logistics: Manage dispatches to clients and track deliveries. Hotel Partnerships: Maintain and negotiate hotel alliances for cost-effective stays. Office Operations: Oversee office functionality and maintain an organized workspace. Staff Supervision: Manage office staff scheduling, performance, and team cohesion. Vendor Management: Handle vendor contracts and ensure quality of services and supplies. Reports & Minutes: Take minutes, create presentations, and prepare reports for executives. Executive Assistance: Manage calendars and assist executives as needed. Qualifications: Bachelor’s degree in Business Administration or related field preferred. 2+ years of experience in administrative or office management roles. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office management software. Excellent communication, organizational, and multitasking skills. Ability to work independently, handle sensitive information, and manage vendor relationships effectively. Benefits: Medical Coverage: We care about your health and well-being. We offer comprehensive medical coverage to ensure you and your family access quality healthcare. Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on innovation and agility. You'll have the chance to work in an environment where every day brings new challenges and opportunities for growth. Your contributions will make a real impact on our dynamic organization. Learning and Upskilling: At Locobuzz we believe in continuous learning and development. You'll have access to resources and support for your professional development, which may include training, workshops, and opportunities to expand your skill set. Collaborative Workplace: Collaboration is at the heart of our culture. You'll be part of a team that values open communication, knowledge sharing, and working together to achieve common goals. Your ideas and insights will be heard and respected, fostering a sense of belonging within our collaborative workplace.

About LocoBuzz: Locobuzz is a SaaS platform that converges with technologies such as Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation, to provide brands with a 360 degree Customer Experience Management Suite. Locobuzzs powerful analytics algorithms have helped seasoned brands establish a strong foothold in the digital hemisphere and transformed their customer experience journeys. Visit our website LocoBuzz for more information on our CX management products and services Position: Admin Executive Location : Saki Naka, Andheri East Position Overview: The Administrative Coordinator will be responsible for managing essential office functions, including coordinating travel arrangements, managing vendor relationships, overseeing staff operations, and ensuring efficient office administration. This role supports the smooth operation of day-to-day activities and contributes to creating an organized, productive workplace environment. Key Responsibilities: Travel Management: Coordinate local and international travel for staff. Event Support: Assist with logistics for corporate events and team activities. Courier & Logistics: Manage dispatches to clients and track deliveries. Hotel Partnerships: Maintain and negotiate hotel alliances for cost-effective stays. Oce Operations: Oversee office functionality and maintain an organized workspace. Staff Supervision: Manage office staff scheduling, performance, and team cohesion. Vendor Management: Handle vendor contracts and ensure quality of services and supplies. Reports & Minutes: Take minutes, create presentations, and prepare reports for executives. Executive Assistance: Manage calendars and assist executives as needed. Qualifications: Bachelors degree in Business Administration or related field preferred. 2+ years of experience in administrative or office management roles. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office management software. Excellent communication, organizational, and multitasking skills. Ability to work independently, handle sensitive information, and manage vendor relationships effectively. Benefits: Medical Coverage: We care about your health and well-being. We offer comprehensive medical coverage to ensure you and your family access quality healthcare. Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on innovation and agility. You'll have the chance to work in an environment where every day brings new challenges and opportunities for growth. Your contributions will make a real impact on our dynamic organization. Learning and Upskilling: At Locobuzz we believe in continuous learning and development. You'll have access to resources and support for your professional development, which may include training, workshops, and opportunities to expand your skill set. Collaborative Workplace: Collaboration is at the heart of our culture. You'll be part of a team that values open communication, knowledge sharing, and working together to achieve common goals. Your ideas and insights will be heard and respected, fostering a sense of belonging within our collaborative workplace.

Role & responsibilities Act as the first point of contact for customer queries and issues. Troubleshoot UI and integration issues, providing timely resolutions via email, chat, or ticketing systems. Identify recurring problems, escalate critical issues, and document resolutions. Use debugging tools to analyze and resolve technical concerns. Provide product walkthroughs, training, and setup assistance. Maintain FAQs and troubleshooting guides, updating them for new features. Notify customers about service disruptions and scheduled maintenance. Collaborate with internal teams to report bugs, suggest improvements, and ensure priority support. Assist with API-related queries and third-party integrations. Ensure compliance with data privacy laws (GDPR, CCPA). Preferred candidate profile Customer Service Expertise: Ability to empathize with clients and provide clear solutions (Essential). Technical Background: Basic knowledge of APIs, databases, logs, and debugging (Essential). Social Media & ORM Understanding: Familiarity with platforms like Facebook, LinkedIn, Twitter, Instagram, GMB (Essential). Problem-Solving Mindset: Ability to analyze issues, find patterns, and work toward resolution (Critical). Experience with Ticketing Tools: Proficiency in tools like Zendesk, Freshdesk, or ClickUp (Preferable). Any undergraduate degree. Excellent Communication and Interpersonal Skills.

1. Role Overview The Admin & PA will be responsible for managing the smooth day-to-day operations of the office while also providing direct personal assistance to the CEO. This includes administrative management, staff oversight, travel & logistics, calendar management, meeting coordination, and ensuring a positive, organized, and efficient work environment. This is a dynamic, high-impact role at Locobuzz that demands a proactive mindset, strong communication skills, and strict process adherence. It is designed to be challenging, rewarding, and a significant learning opportunity. 2. Core Expectations Always greet and interact with colleagues, visitors, and stakeholders with a smile and positive attitude. First thing in the morning, check in with the CEO to understand if there are any immediate tasks or priorities. Maintain availability on WhatsApp during working hours for quick communication. During working hours: Be reachable and responsive. After office hours: Be available only for urgent requirements. If all work is completed and no further assistance is required, early departure from office is permitted (with prior communication). Be proactive, smart, and a go-getter anticipate requirements before being asked. Actively keep updated on company happenings, product progress, and team activities to provide valuable inputs and support decision-making. Always represent the company with professionalism, initiative, and efficiency. 3. Key Responsibilities A. Administrative Responsibilities 1. Office Management Ensure office space is clean, organized, and welcoming. Implement improvements to office dcor (plants, organization, aesthetics). 2. Vendor & Hotel Relations Establish and maintain stable relationships with hotels and vendors at recurring travel locations. Negotiate and maintain preferred hotel agreements for recurring visits. 3. Travel Management Maintain a database of frequently visited cities/countries, preferred hotels, and local travel arrangements. Create a standard travel SOP including: Documents required for each trip Itinerary format Booking protocols and lead times 4. Office Staff Management - (Support staff and drivers) Maintain decorum, attendance, and punctuality among staff. Track staff performance and grooming standards, offering assistance or feedback as required. Coordinate with and support drivers, ensuring they have necessary resources and clarity of tasks. Foster a disciplined, professional, and collaborative environment. 5. General Administration Manage calls, correspondence, and office supplies. Support in employee logistics where necessary. B. Personal Assistant Responsibilities Calendar Management Maintain an up-to-date, accurate, and well-organized CEO calendar. Be aggressive in scheduling — ensure meetings are purposeful and time slots are protected. Document Management Organize and maintain important documents for Vishal, Nitin, and Shubhi. Ensure easy and quick access to necessary files. Meeting Coordination Prepare and circulate Minutes of Meetings (MOMs) promptly. Follow up on action items and ensure closure. Personal Work Alignment Support the CEO with personal tasks as required. Meeting Etiquette: Only individuals with pre-scheduled appointments on the CEO’s calendar may meet him directly. If there is no block on his calendar for the said person, entry is not permitted without prior approval. 5. CEO Office Access & Meeting Etiquette Ensure the CEO’s office remains distraction-free and managed professionally. Meeting Etiquette: Only individuals with pre-scheduled appointments on the CEO’s calendar may meet him directly. If there is no block on his calendar for the said person, entry is not permitted without prior approval. Walk-in Exceptions: CTO, COO, and CGO may access the CEO’s office without prior scheduling as per organizational hierarchy. 4. Work Approach & Behavioural Guidelines Proactive Engagement: Actively participate in understanding what’s happening across the company — from product updates to team challenges. Aggressive Task Execution: Move with speed and precision — aim for completion without unnecessary delays. Smart Decision-Making: Take initiative, evaluate situations, and make informed choices without micromanagement. Confidentiality: Maintain discretion and protect sensitive information at all times. Professional Conduct: Be courteous, punctual, dependable, and uphold Locobuzz’s culture and standards. 5. SOP & Process Management The Admin & PA will create and maintain a General Admin SOP covering: Travel booking process & required documents Office management standards & vendor protocols Calendar blocking & access control for CEO’s office Staff management protocols (decorum, attendance, driver coordination) Communication protocols (during & after working hours) Checklist for event/meeting preparations

Key Responsibilities Define and drive the product roadmap aligned with business goals and customer needs. Translate AI and analytics-driven insights into innovative product features and enhancements. Collaborate with engineering and design teams to ensure timely and high-quality product delivery. Partner with sales, marketing, and customer success to understand customer requirements and feedback. Conduct market research and competitor analysis to keep products ahead in the SaaS space. Create clear product requirement documents (PRDs), user stories, and acceptance criteria. Monitor product performance, adoption, and usage metrics to guide improvements. Act as the voice of the customer , ensuring Locobuzz delivers intuitive and impactful solutions. Requirements Bachelors degree in Engineering, Computer Science, Business, or related field (MBA preferred). Good years of experience as a Product Manager in a SaaS / B2B technology company. Strong understanding of AI, machine learning, analytics, or social listening platforms. Proven track record of end-to-end product management (roadmap, requirements, delivery, launch). Excellent analytical, problem-solving, and communication skills. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Good to Have Prior experience in social listening, digital customer experience, or Martech products. Familiarity with tools like Google Analytics, Jira, Figma, or similar. Understanding of modern UI/UX best practices.

Role Overview We are looking for a creative and strategic Social Media Marketer to join our growing marketing team. This role will be instrumental in driving brand awareness, managing key internal and external stakeholders, and uplifting Locobuzzs digital brand presence across platforms such as LinkedIn, Twitter, Instagram, and YouTube. The ideal candidate will have a keen sense of brand tone, strong coordination skills, and the ability to transform ideas into engaging digital content. Key Responsibilities Develop and manage Locobuzz’s brand presence across social media platforms – ensuring consistency, quality, and impact. Collaborate with content creators, designers, and marketing stakeholders to plan and promote product launches, campaigns, and thought leadership pieces. Execute campaigns that promote key content such as blogs, videos, product features, events, and client stories. Proactively drive brand awareness and audience engagement, increasing Locobuzz’s visibility in the digital space. Work closely with internal teams (design, product, sales, and leadership) to align social content with broader business goals. Manage and maintain a content calendar, ensuring timely delivery of posts and cross-platform coordination. Track and report on content performance metrics – reach, impressions, CTR, engagement, follower growth, etc. Stay updated with social trends, platform updates, and competitor strategies to keep Locobuzz content fresh and relevant. Support in stakeholder management by communicating campaign performance and incorporating feedback into future planning. Key Requirements 2 years of experience in social media marketing, preferably with a B2B SaaS, tech, or digital-first brand. Strong grasp of brand positioning and how to elevate a brand’s voice across different social platforms. Demonstrated experience in managing business accounts on LinkedIn, Twitter, Instagram, and YouTube. Strong content promotion and coordination skills with the ability to work across functions and with multiple stakeholders. Familiarity with analytics tools (native platform insights, Buffer, Hootsuite, Zoho Social, etc.) and a data-driven approach to content. Proficiency in managing social calendars, campaign timelines, and reporting performance insights. Creative mindset, attention to detail, and eagerness to contribute to a high-impact marketing function. Bonus: Knowledge of Canva, Figma, or other design tools to support quick visual adaptations

Role Overview The Team Lead ORM will oversee the day-to-day operations of the ORM team, ensuring high-quality execution of responses, adherence to SLAs, and continuous improvement of processes. This role demands strong leadership, analytical thinking, and client management skills, as you will act as a bridge between the brand team, agents, and internal stakeholders. By monitoring performance, driving operational excellence, and providing actionable insights, you will play a critical role in strengthening brand reputation and ensuring smooth ORM delivery. Key Responsibilities 1. Brand Operations & Team Management Oversee daily response operations for assigned brands, ensuring accuracy, timeliness, and adherence to client guidelines. Monitor agent performance metrics (login, logout, breaks, TAT, SLA adherence) and maintain discipline within schedules. Conduct daily process briefings to share product updates, client expectations, and workflow changes. Handle agent escalations and take corrective measures to maintain quality and consistency. Conduct monthly 1:1 feedback sessions with agents to discuss improvement areas and career growth. Prepare monthly rosters to ensure fair and efficient distribution of work across shifts. 2. Quality Oversight & Process Optimization Regularly review tickets actioned by the agents, accuracy in the actions taken, and compliance with brand guidelines. Ensure tagging accuracy, share constructive feedback, and drive quality improvements. Identify process gaps and recommend continuous improvements in TAT, reporting, and response workflows. Handle escalations and crisis scenarios with speed and accuracy, coordinating with internal teams for resolution. Provide insights on competition, campaign performance, and sentiment spikes to strengthen client strategy. 3. Client & Cross-Team Coordination Maintain daily communication with brand teams to address issues and align on expectations. Conduct weekly/monthly review calls with clients to present reports, insights, and recommendations. Coordinate with the Locobuzz training team on onboarding, buddy-up programs, and refresher training. Work closely with the support team to resolve platform-related issues and report tool bugs or gaps. Communicate essential updates to the HOD and collaborate with other leads for process alignment. 4. Reporting & Insights Create and present weekly, monthly, and quarterly reports with actionable insights, performance highlights, and improvement recommendations. Provide real-time alerts to brands on news, influencer activity, crises, or deviations impacting brand reputation. Ensure presentation of data is visually clear and adds value to brand teams in decision-making. Manage automated and manual reports, campaign analysis, and category map updates to enhance reporting accuracy. 5. Training & Development Lead training sessions and knowledge-sharing activities for the ORM team. Keep agents updated on tool improvements, new features, and platform capabilities. Mentor new joiners during onboarding and guide them through processes, expectations, and client-speci Preferred candidate profile : Graduate in any field (mandatory). Minimum 35 years of ORM experience, with at least 2-3 years in a team lead role. Strong knowledge of ORM processes, SLAs, and reporting methodologies. Excellent team management, mentoring, and conflict-resolution skills. Ability to analyze data, identify trends, and provide actionable insights. Strong communication and presentation skills (client-facing experience preferred). Proficiency in MS Excel/Google Sheets, reporting dashboards, and ORM/social listening tools. Ability to handle crisis management and fast-paced operations. Ability to work effectively under pressure, especially during high-volume operations or crisis situations. Comfortable working in a fast-moving environment with shifting priorities and tight deadlines.

Role & responsibilities Legal Compliance: Stay up-to-date with the constantly changing legal and regulatory landscape in the SAAS industry. Ensure the company's operations and products comply with all relevant laws and regulations. Contract Management: Manage, review, and draft a wide range of legal documents, including contracts, agreements, and licenses. Negotiate and finalize contracts with customers, partners, and vendors. Data Protection and Privacy: Oversee data protection and privacy compliance, including GDPR and other relevant regulations. Work closely with the data protection officer to maintain compliance with data privacy laws. Intellectual Property: Protect and manage the company's intellectual property rights, including trademarks, patents, and copyrights. Handle intellectual property disputes and licensing agreements. Risk Assessment: Identify potential legal risks and provide proactive advice and solutions to address these risks. Develop risk mitigation strategies to protect the company's interests. Litigation Management: Manage any legal disputes or litigation involving the company. Collaborate with external legal counsel when necessary and represent the company in legal proceedings. Policy Development: Develop and implement corporate policies and procedures that align with legal and ethical standards. Regulatory Compliance: Ensure the company adheres to industry-specific regulations and standards. Preferred candidate profile Qualifications: Education: A law degree (LLB or equivalent) is required. Additional qualifications or certifications in relevant areas of law are a plus. Experience: A minimum of 4-6 years of legal experience, with a focus on SAAS, technology, or IT-related legal matters. Prior in-house counsel experience is preferred. Regulatory Knowledge: Strong understanding of SAAS industry regulations, data privacy laws (e.g., GDPR), and intellectual property rights. Contract Expertise: Proficiency in drafting, reviewing, and negotiating a variety of contracts and agreements. Litigation Skills: Experience in managing legal disputes, litigation, and working with external legal counsel. Team Player: Ability to work collaboratively with cross-functional teams and provide practical legal advice. Analytical Skills: Strong analytical and problem-solving skills, with the ability to make sound legal judgments. Communication: Excellent communication and negotiation skills, both written and verbal.

Roles & Responsibilities Design, develop, and optimize high-performance Python applications for large-scale SaaS platforms. Build and maintain RESTful APIs and microservices for seamless integration across products. Collaborate with cross-functional teams (Frontend, DevOps, Data Science, QA) to deliver product features. Work on data processing pipelines, ETL integrations, and real-time streaming for analytics use cases. Ensure scalability, security, and performance of applications. Manage databases (SQL & NoSQL) with efficient query optimization and schema design. Implement CI/CD pipelines and deploy applications using Docker/Kubernetes on AWS/GCP. Write clean, reusable, and testable code with proper documentation. Mentor junior developers and contribute to code reviews, architecture decisions, and best practices . Stay updated with the latest Python frameworks, tools, and industry best practices. Mandatory Skills Strong proficiency in Python (advanced level) with OOPs & design patterns. Hands-on experience with Django and Flask . Expertise in RESTful APIs, microservices architecture . Solid understanding of SQL (PostgreSQL/MySQL) and NoSQL (MongoDB/Redis) . Experience in asynchronous programming (Celery, RabbitMQ, Kafka, asyncio). Proficiency in Cloud Platforms (AWS/GCP/Azure) with Docker & Kubernetes . Strong debugging, unit testing (PyTest/Unittest) , and performance optimization skills. Familiarity with Git, Agile/Scrum methodology . Good understanding of system design and scalable architectures . Good-to-Have Skills Exposure to AI/ML/NLP libraries (Pandas, NumPy, TensorFlow, PyTorch, spaCy). Experience in real-time data pipelines, big data frameworks . Knowledge of frontend integration with React/Angular teams.