Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in chennai
>
Vakilsearch Pvt Ltd.
>
Relationship Manager

Relationship Manager

Vakilsearch Pvt Ltd.

1 - 2 years

|

3 - 4 Lacs

Posted:3 hours ago| Platform:

Apply

Skills Required

client handling sub ticketing client relationship management management crm customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Relationship Manager (Service care)

Job Summary:

The key responsibilities are handling premium clients by understanding and satisfying their requirements, managing escalations, and on call resolutions.

Job Description

Responsibilities and Accountabilities:

Be the SPOC across services for a customer.
Update ticket/sub milestone status for all services within customer entity.
Manage: Customer interaction escalations.
Handhold customer in the first few days of the service starting.
Talk to customer: regular intervals and maintain open channel.
Send weekly, daily updates on Service progress.
For subscription services - make sure customer dashboard regular newsletters are 100% up-to-date.
Establish customer hotline in case of urgency and issues apart from delivery executives.
Touch base on escalations and liaise with departments towards earliest closure.
Departments will have a Green channel in CRM for these customers and to get priority assistance.
Excellent ability in analyzing the opportunity for cross-selling and up selling.

Tools Resources required:

Desktop

Mobile

Job Specifications

Qualification(s):

Any graduation.

Experience

Nature of Experience:

Proven experience in Client Relationship Management.

Length of Experience:

1 - 2 years

Skill Set Personality Traits required:

Excellent client handling skills.
Dynamic and energetic individual.
Ready to take up challenging tasks with a go - getter attitude.
Excellent communication skills.
Problem solving ability with a good presence of mind.
Good Communication in English and Hindi is must

Location:
Chennai

Age Group:
22 - 28 years.

More Jobs at Vakilsearch Pvt Ltd.

Senior Legal Consultant

chennai

INR 7 - 12 Lacs

Financial Analyst

chennai

INR 6 - 8 Lacs

Accounting and Taxation Analyst

chennai

INR 3 - 5 Lacs

Head - Learning and Development

chennai

INR 25 - 30 Lacs

Legal Advisor

chennai

INR 3 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Vakilsearch Pvt Ltd.

RecommendedJobs for You

Relationship Manager

hyderabad, nizamabad

Relationship Manager

hasnabad, bongaon, barasat

Relationship Manager

Vakilsearch Pvt Ltd.

chennai

Relationship Manager

nashik

Relationship Manager

Shriram Life Insurance

thane

Relationship Manager

nadiad

Relationship Manager

bilaspur, delhi / ncr, raipur

Relationship Manager

Marsh McLennan Global Services India Private Limited (MMGS)

mumbai

Relationship Manager

Marsh McLennan Global Services India Private Limited (MMGS)

mumbai

Relationship Manager

Global Serve Solutions

tiruchirapalli, tirupur