257 Retention Management Jobs - Page 9

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manageblue-collar manpower across multiple locations. The role involves overseeing thelife cycle of manpower, ensuring smooth operations related to attendance,attrition, and absenteeism management, while enhancing employee engagementand handling grievances. The successful candidate will be responsible formanaging payroll queries, incentive calculations, and data reporting tostakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensuring c...

Role & responsibilities Analyzing and implementing strategies to reduce policy surrenders Train and support call centre and front line teams in customer retention techniques Create and present reports on surrender performance to senior management Analyze surrender trend and customer behaviour to identify risk factors Call center management Preferred candidate profile Education: Graduate/Post Graduate Work experience in years: 3-4 years experience in insurance domain Skills / experience required - Yes Level Expert or Intermediate or Beginner Other skill set: Analytic skills Well verse with Excel and advance Excel Team handling Interpersonal skills

CSM JD 2 Adtech Account Managers Very good communication skills AdTech background - Programmatic Advertising, Agency background Campaign Operations candidates should not be considered Candidate must be managing accounts, performing negotiations, discussing contracts Minimum of atleast 5 years of experience in AdTech industry is essential, besides the overall experience 6. Look for people in Account manager positions in agencies (digital marketing agencies and not creative agencies). 7. These account managers should have basic to intermediate understanding of ad-tech (Programmatic, DMP, CDP, DSP, SSP etc.) 8. Ask candidates if they have independently managed pricing negotiations, participated...

Experience in BPO Industry- International only Customer service - Retention 5.5 days working- Rotational shift and off

CEDCOSS is seeking a passionate Sr. Customer Success Manager who will play a pivotal role in ensuring our customers achieve their desired outcomes while using our SAAS and E-commerce solutions. You will be the primary point of contact for our clients, guiding them through their journey with our products and services. Your mission is to drive customer satisfaction, retention, and expansion through proactive engagement and personalized support. Responsibilities well trust you with: Customer Onboarding: Conduct thorough onboarding sessions to introduce clients to our products and services. Collaborate with the Sales and Implementation teams to ensure a seamless transition from the sales process...

About the Role: We are seeking a dynamic and experienced Team Lead to oversee our voice-based sales and customer success operations. The ideal candidate will have a strong background in managing sales teams, driving customer retention strategies, and ensuring exceptional customer experiences. This role requires a proactive leader who can motivate teams, analyze performance metrics, and implement strategies to achieve business objectives. Key Responsibilities: Team Leadership: Manage and mentor a team of sales and customer success representatives, fostering a high-performance culture.Glassdoor+10Expertia+10Expertia+10 Sales Management: Develop and implement sales strategies to meet and exceed...

Looking for Officer/Sr. Officer HR for Valia Facility. (Immediate joiner would be preferred) Key Responsibilities: 1. Ensure Timely Resume sourcing and co-ordination with departments for interviews 2. Timely closure of Positions. 3. To keep productive and talented workers in organisation and reduce their turnover by fostering a positive work atmosphere via engagement initiatives. 4. Develop and implement programs to enhance employee engagement, satisfaction, and retention. 5. Drive the R&R program at site under different types of awards. 6. Employees Connect (I-Bind Program), Make sure all new joinees must connect with HR Head under this program. 7. Responsible to collect employees feedback ...

Job Summary: The HR Business Partner (HRBP) - Performance, Culture & Engagement will serve as a strategic partner, deeply embedded within designated business units in Chennai, focusing on cultivating a high-performance culture, ensuring a safe and inclusive workplace through robust POSH compliance, and driving impactful employee engagement initiatives. This role will lead the design, implementation, and continuous improvement of performance management frameworks, champion organizational values, and foster an environment where employees feel valued, heard, and motivated. Key Responsibilities: Performance Management Excellence: Design, implement, and manage end-to-end performance management cy...

Role & responsibilities Accountabilities Major Activities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Workshops, Camps. Plan and make strategies Responsible to maintain COR at budgeted levels Analyze the underwritten business book and strategic building for driving resulting by designing an approach line for team for desire business Recruitment To identify a person who is gives us time to do a motor insurance business. Attempt to competition health agents to associate with us Input Activities: Name gathering activities, career orientation program with TATAAIG like RnR, Club Membership, Quarterly contest, Educational programs etc. Responsible...

Dear Aspirant, Welcome to ResourcePro! Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR [ MINIMUM 8 YEARS OF EXPERIENCE IN BPO/ BPM AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST 1.5 YEARS OF EXPERIANCE ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the S...

Role & responsibilities The activities and strategies a company uses to keep existing customers engaged and continuing to do business with them over time. Narrower and more focused on the period after the initial purchase. It centers on building loyalty, reducing churn (customer loss), and maximizing the lifetime value of each customer. To increase the percentage of customers who remain loyal to the company and make repeat purchases. It's about fostering long-term relationships. Primarily focused on the period after the initial transaction and on maintaining the relationship over the long term. Customer Churn Rate, Customer Lifetime Value (CLTV), Repeat Purchase Rate, Retention Rate. Proacti...

Role & responsibilities Accountabilities Major Activities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Workshops, Camps. Plan and make strategies Responsible to maintain COR at budgeted levels Analyze the underwritten business book and strategic building for driving resulting by designing an approach line for team for desire business Recruitment To identify a person who is gives us time to do a motor insurance business. Attempt to competition health agents to associate with us Input Activities: Name gathering activities, career orientation program with TATAAIG like RnR, Club Membership, Quarterly contest, Educational programs etc. Responsible...

Role & responsibilities Accountabilities Major Activities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Workshops, Camps. Plan and make strategies Responsible to maintain COR at budgeted levels Analyze the underwritten business book and strategic building for driving resulting by designing an approach line for team for desire business Recruitment To identify a person who is gives us time to do a motor insurance business. Attempt to competition health agents to associate with us Input Activities: Name gathering activities, career orientation program with TATAAIG like RnR, Club Membership, Quarterly contest, Educational programs etc. Responsible...

Location - Vadodara ( Gorwa ) – Mandatory English Communication Salary - 2.6LPA (Based on Your Interview ) – Day shifts for female candidates –6 Day Working ( Rotational Shift ) - Multinational company Company: Well-known Pan India brand

Job description Roles and Responsibilities Contributing to the business and talent strategy by helping to identify, prioritise and build capabilities, behaviours, structures, and processes within different departments. Understanding the business and its challenges to help address the organisation and peoples needs. Supporting line management in forecasting and planning the talent pipeline requirements in line with the function/business strategy. Analysing the key talent trends and developing solutions, programs, and policies around it. Managing and resolving complex employee relations issues, Conducts effective, thorough, and objective investigations/interventions. Enhancing employee engagem...

The Team Lead/Sr Team Lead is responsible for ensuring adherence to SLA,s & managing the overall workflow within the team. Will handle all team-related issues, including people management, conflict resolution & administrative tasks. Required Candidate profile Min 2 yrs exp as a TL in domestic voice process. Min of 5 yrs of exp in domestic Voice Program from BPO. Exp in Analyzing systems & procedures to identify areas for improvement & optimize efficiency.

Role & responsibilities :- Oversee recruitment, employee engagement, and HR operations. Manage onboarding, training, and development programs. Ensure compliance with HR policies and labor laws. Assist in performance management and employee relations. Handle administrative tasks and office management efficiently. Provide support in organizing company events and initiatives. Preferred candidate profile :- Male Microfinance sector preferred

Company: Prochant India Location: India Land CHIL SEZ IT Park, Saravanampatti, Coimbatore Experience Required: 5+ Years (Corporate HRBP experience mandatory) Industry: Healthcare / RCM / BPO Role Category: HR Business Partner Shift Timing: 6:30 PM 3:30 AM IST Working Days: Monday to Friday Prochant is hiring an experienced HR Business Partner (HRBP) to lead employee-centric HR functions, act as a strategic advisor to leadership, and enhance employee engagement and retention. If you are passionate about people, culture, and data-driven HR strategies, this is the role for you. Key Responsibilities Partner with leadership to implement effective HR strategies aligned with business goals Drive em...

Job description Roles and Responsibilities Contributing to the business and talent strategy by helping to identify, prioritise and build capabilities, behaviours, structures, and processes within different departments. Understanding the business and its challenges to help address the organisation and peoples needs. Supporting line management in forecasting and planning the talent pipeline requirements in line with the function/business strategy. Analysing the key talent trends and developing solutions, programs, and policies around it. Managing and resolving complex employee relations issues, Conducts effective, thorough, and objective investigations/interventions. Enhancing employee engagem...

We are looking for a proactive and passionate Customer Success Manager to join our team. In this role, you will be the advocate for our clients, ensuring they derive maximum value from our services and fostering long-term relationships. Your primary goal will be to enhance customer satisfaction, drive retention, and contribute to the overall success of our clients. Key Responsibilities: Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our services. Client Engagement: Maintain regular communication with clients to understand their needs, provide updates, and gather feedback. Value Maximization: Identify opportunities to help clien...

Guide new customers through the onboarding process, ensuring a smooth setup of services. Proactively engage with existing customers to increase satisfaction and reduce churn. Act as the primary point of contact for assigned customer accounts.

Position Overview: We are seeking an experienced HRBP to join our HR team. The ideal candidate will have full-cycle of employee experience and a proven track record of successfully sourcing and hiring top talent across various functions. This role requires a proactive approach, excellent communication skills, and a strong ability to build relationships with all external and internal stakeholders. Key Responsibilities: Strategic Partnership: Employee Relations: Talent Acquisition: Performance Management: Training and Development: Employee Engagement: HR Metrics and Reporting: Qualifications: Bachelors degree in Human Resources, Business Administration, or related field.Masters degree or HR ce...

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the tea...

- As a Strategic Retention Specialist in our dynamic Direct-to-Consumer (D2C) company, you will play a pivotal role in enhancing customer loyalty and maximizing customer lifetime value. Your responsibilities will encompass creating and executing strategies to retain and engage customers, ultimately contributing to the growth and success of our brand. Key Responsibilities : - Manage the company's retention strategy to effectively improve the cohorts performance and LTV - Ensure strategies for building customer relationships as well as for driving repeats for the business - Be responsible for converting registered not-bought customers - Being responsible for effective communications measured v...

" About the Job We are looking for a Human Resource Business Partner (HRBP) Team Lead who will be the main point of contact for all stakeholders of the organization, and be able to mentor and guide the junior HRBP members of the team. As HRBP Team Lead, You Will Be responsible for HR investigations with an unbiased, authentic, and confidential approach. Be responsible for new hire inductions/orientations, gathering post-induction feedback, exit feedback, helping in retention management, etc. Actively engage the associates through structured interactions. Own the Intouch Connected initiatives, including but not limited to Town Halls, Skip level meetings, Leadership Connects, Focus Group Discu...