Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email. Hina_Taj@resourcepro.in Job Description - Client Analyst, SDU, India I. Basic Information Job Title: Client Analyst Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3.Develops and implements procedures to meet quality, quantity, and timeliness standards. 4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5.Coaches less-experienced staff in learning procedures and insurance knowledge. 6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Minimum Qualifications Experience: 3-5 years Education Background: Bachelor Degree (Major) Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

1. Basic Information Job Title - Specialist, Operational Excellence, India (IC Role) Report to - Manager, Operational Excellence, India Department - Non Service Delivery Unit Location - Bangalore, India 2. Job Summary In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the OPEX team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. 3. Principal Responsibilities Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. Develops and implements procedures to meet quality, quantity, and timeliness Composes clear, polite, and well-organized emails to communicate with clients. Coaches less-experienced staff in learning procedures and insurance Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. 4. Working Experience required and preferred • 5+ years at-least 1 year as a Team Lead • Operations/ Process Handling/ Transition Management • Client Focus • Coaching & Training • SOP Creation & Management • Quality- Auditing, Planning, Target Setting • Interpersonal Communication Interested Candidates can share their CV to the below email. Nanda_Rangrej@resourcepro.in

Job description Job Title - Associate, SDU, India Qualification - Bachelor Degree Experience - 0-3 years ReSourcePro Operational Solutions Private Limited About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders. What You'll Do: 1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines. 2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements. 3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team. 4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized. 5. Reports problems promptly to supervisor and takes initiative to find solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs What You'll Bring: Communicates effectively Assists in training others effectively Builds good team relationship Demonstrates functional excellence Customer centric Ability to independently operate a variety of client systems and performs a range of insurance processing tasks. Ability to manage the Proof of Concept (POC) period effectively to on board new clients. Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services. Ability to analyze documents and follow complex rules. Ability to stay focused for an extended period of time. Ability to use own initiative for problem solving Customer centric and end-customer focused. What's in it For Me? (+Benefits) Monetary: Salary Range from INR 2.8 LPA INR 3.2 LPA Team budget for team outing/get together Shift allowances up to INR 7700 Performance based incentives up to INR 3000 Overtime pay Employee Referral Bonus Medical insurance covered up to INR 5 Lakh Accidental insurance covered up to INR 10 Lakh Recognition and Development: Performance based promotions Quarterly Rewards and Recognition Training and Professional Development Workshops Other Benefits: Casual dress code Open floor set up (no cabins) Music allowed on the floor and WIFI access Transportation Facilities within 25kms from the workplace Emergency medical services Maternity, Paternity and Child Adoption leaves Annual Corporate gift Interview Process: Round 1: Criteria Corp Day 1 (30 minutes) (Universal Cognitive Aptitude Test and Employee Personality Test) Round 2: Procedure Writing Assessment Day 1 (4.5 hours) (Create a Procedure document as per the training provided) Round 3: Quality First Assessment 6 days (Basic document validation and correct entry of information without making any errors) Offer Letter Shift Timings: Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM. Regular Time Shift: The Regular Time Shift operates from 7:00AM to 5:30PM. Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM. The office duration within the shift would be 9 hours (including 1 hour of break). Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Location: 2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ) Kempapura Main Road, Nagavara, Bengaluru, 560045, India

Dear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore ReSource Pro About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 10,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders Contact Scope HR Karthik - 9008042208 DIRECT EMAIL -Karthik_Venkat@resourcepro.in Responsibilities: Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement. Oversee people management: recruitment, training, performance evaluation. Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Talent Inventory Client Services Business Growth Problem Solving Multiple Managing Projects Employee Engagement & Budgeting Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors. Manages for effective performance and develop staff Skills Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Minimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below, Experience for Assistant Manager Minimum 9 years experience, 3-5 years management experience Experience for Operations Manager Minimum 14 years experience, 7-10 years management experience Experience for Director Minimum 20 years experience, 10-15 years management experience Education Background Bachelor Degree (Major) Graduates Only. Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL -Karthik_Venkat@resourcepro.in

Join Our Exciting Walk-In Drive: Unlock Your Future & Kick Start Your Career! Job description Job Title - Associate, SDU, India Qualification - Bachelor Degree Experience - 0-3 years Time: 8:30 AM - 12:00 PM Days: Monday to Friday ReSourcePro Operational Solutions Private Limited About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders. What Youll Do: 1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines. 2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements. 3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team. 4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized. 5. Reports problems promptly to supervisor and takes initiative to find solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs What You'll Bring: Communicates effectively Assists in training others effectively Builds good team relationship Demonstrates functional excellence Customer centric Ability to independently operate a variety of client systems and performs a range of insurance processing tasks. Ability to manage the Proof of Concept (POC) period effectively to on board new clients. Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services. Ability to analyze documents and follow complex rules. Ability to stay focused for an extended period of time. Ability to use own initiative for problem solving Customer centric and end-customer focused. What's in it For Me? (+Benefits) Monetary: Salary Range from INR 2.8 LPA INR 3.5 LPA Team budget for team outing/get together Shift allowances up to INR 7700 Performance based incentives up to INR 3000 Overtime pay Employee Referral Bonus Medical insurance covered up to INR 5 Lakh Accidental insurance covered up to INR 10 Lakh Recognition and Development: Performance based promotions Quarterly Rewards and Recognition Training and Professional Development Workshops Other Benefits: Casual dress code Open floor set up (no cabins) Music allowed on the floor and WIFI access Transportation Facilities within 25kms from the workplace Emergency medical services Maternity, Paternity and Child Adoption leaves Annual Corporate gift Interview Process: Round 1: Criteria Corp Day 1 (30 minutes) (Universal Cognitive Aptitude Test and Employee Personality Test) Round 2: Procedure Writing Assessment Day 1 (4.5 hours) (Create a Procedure document as per the training provided) Round 3: Quality First Assessment 6 days (Basic document validation and correct entry of information without making any errors) Offer Letter Shift Timings: Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM. Regular Time Shift : The Regular Time Shift operates from 7:00AM to 5:30PM. Mid Shift : The Mid Shift operates from 12:00PM to 10:00PM. The office duration within the shift would be 9 hours (including 1 hour of break). Note: Shifts are fixed with Saturdays and Sundays off. Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Location: 2nd, 3rd, 7th, 8th and 9th floor, Hub 4, Karle Town Center (SEZ) Kempapura Main Road, Nagavara, Bengaluru, 560045, India, Uday_kumar@resourcepro.in, 8088419768

Join Our Exciting Walk-In Drive: Unlock Your Future & Kick Start Your Career! Job description Job Title - Associate, SDU, India Qualification - Bachelor Degree Experience - 0-3 years Time: 8:30 AM - 12:00 PM Days: Monday to Friday ReSourcePro Operational Solutions Private Limited About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders. What Youll Do: 1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines. 2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements. 3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team. 4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized. 5. Reports problems promptly to supervisor and takes initiative to find solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs What You'll Bring: Communicates effectively Assists in training others effectively Builds good team relationship Demonstrates functional excellence Customer centric Ability to independently operate a variety of client systems and performs a range of insurance processing tasks. Ability to manage the Proof of Concept (POC) period effectively to on board new clients. Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services. Ability to analyze documents and follow complex rules. Ability to stay focused for an extended period of time. Ability to use own initiative for problem solving Customer centric and end-customer focused. What's in it For Me? (+Benefits) Monetary: Salary Range from INR 2.8 LPA INR 3.5 LPA Team budget for team outing/get together Shift allowances up to INR 7700 Performance based incentives up to INR 3000 Overtime pay Employee Referral Bonus Medical insurance covered up to INR 5 Lakh Accidental insurance covered up to INR 10 Lakh Recognition and Development: Performance based promotions Quarterly Rewards and Recognition Training and Professional Development Workshops Other Benefits: Casual dress code Open floor set up (no cabins) Music allowed on the floor and WIFI access Transportation Facilities within 25kms from the workplace Emergency medical services Maternity, Paternity and Child Adoption leaves Annual Corporate gift Interview Process: Round 1: Criteria Corp Day 1 (30 minutes) (Universal Cognitive Aptitude Test and Employee Personality Test) Round 2: Procedure Writing Assessment Day 1 (4.5 hours) (Create a Procedure document as per the training provided) Round 3: Quality First Assessment 6 days (Basic document validation and correct entry of information without making any errors) Offer Letter Shift Timings: Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM. Regular Time Shift : The Regular Time Shift operates from 7:00AM to 5:30PM. Mid Shift : The Mid Shift operates from 12:00PM to 10:00PM. The office duration within the shift would be 9 hours (including 1 hour of break). Note: Shifts are fixed with Saturdays and Sundays off. Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Location: 2nd, 3rd, 7th, 8th and 9th floor, Hub 4, Karle Town Center (SEZ) Kempapura Main Road, Nagavara, Bengaluru, 560045, India

Role & responsibilities 1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3 Develops and implements procedures to meet quality, quantity, and timeliness standards. 4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5 Coaches less-experienced staff in learning procedures and insurance knowledge. 6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Preferred candidate profile Industries (Only): International Insurance, US Mortgage, International Banking operations. Experience : 5+ years at least and 1+ years as a team lead, Lead, Specialist, SME, Senior Analyst Education Background : Bachelor Degree (Major) Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage. Competencies and Behaviors * Train others * Builds team relationships * Communicates effectively * Demonstrates functional excellence * Customer centric

Job Title - Associate, SDU, India Qualification - Bachelor Degree Experience - 0-3 years ReSourcePro Operational Solutions Private Limited About Us: Resource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders. What You'll Do: 1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines. 2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements. 3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team. 4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized. 5. Reports problems promptly to supervisor and takes initiative to find solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs What You'll Bring: Communicates effectively Assists in training others effectively Builds good team relationship Demonstrates functional excellence Customer centric Ability to independently operate a variety of client systems and performs a range of insurance processing tasks. Ability to manage the Proof of Concept (POC) period effectively to on board new clients. Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services. Ability to analyze documents and follow complex rules. Ability to stay focused for an extended period of time. Ability to use own initiative for problem solving Customer centric and end-customer focused. What's in it For Me? (+Benefits) Monetary: Salary Range from INR 2.8 LPA INR 3.2 LPA Team budget for team outing/get together Shift allowances up to INR 7700 Performance based incentives up to INR 3000 Overtime pay Employee Referral Bonus Medical insurance covered up to INR 5 Lakh Accidental insurance covered up to INR 10 Lakh Recognition and Development: Performance based promotions Quarterly Rewards and Recognition Training and Professional Development Workshops Other Benefits: Casual dress code Open floor set up (no cabins) Music allowed on the floor and WIFI access Transportation Facilities within 25kms from the workplace Emergency medical services Maternity, Paternity and Child Adoption leaves Annual Corporate gift Interview Process: Round 1: Criteria Corp Day 1 (30 minutes) (Universal Cognitive Aptitude Test and Employee Personality Test) Round 2: Procedure Writing Assessment Day 1 (4.5 hours) (Create a Procedure document as per the training provided) Round 3: Quality First Assessment 6 days (Basic document validation and correct entry of information without making any errors) Offer Letter Shift Timings: Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM. Regular Time Shift: The Regular Time Shift operates from 8:00AM to 5:30PM. Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM. The office duration within the shift would be 9 hours (including 1 hour of break). Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Location: 2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ) Kempapura Main Road, Nagavara, Bengaluru, 560045, India Share your updated resume on Gayathri_Janardhan@resourcepro.in or WhatsApp on - 8951797750

Kindly share your CV to Madhushree_Mandal@resourcepro.in or WhatsApp 7676974934 (Share CV) Job description Job Title - Associate, SDU, India Qualification - Bachelor Degree (Graduation completion mandatory) Experience - 0-3 years ReSourcePro Operational Solutions Private Limited About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders. What Youll Do: 1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines. 2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements. 3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team. 4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized. 5. Reports problems promptly to supervisor and takes initiative to find solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs What You'll Bring: Communicates effectively Assists in training others effectively Builds good team relationship Demonstrates functional excellence Customer centric Ability to independently operate a variety of client systems and performs a range of insurance processing tasks. Ability to manage the Proof of Concept (POC) period effectively to on board new clients. Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services. Ability to analyze documents and follow complex rules. Ability to stay focused for an extended period of time. Ability to use own initiative for problem solving Customer centric and end-customer focused. What's in it For Me? (+Benefits) Monetary: Salary Range from INR 2.8 LPA INR 3.1 LPA Team budget for team outing/get together Shift allowances up to INR 7700 Performance based incentives up to INR 3000 Overtime pay Employee Referral Bonus Medical insurance covered up to INR 5 Lakh Accidental insurance covered up to INR 10 Lakh Recognition and Development: Performance based promotions Quarterly Rewards and Recognition Training and Professional Development Workshops Other Benefits: Casual dress code Open floor set up (no cabins) Music allowed on the floor and WIFI access Transportation Facilities within 25kms from the workplace Emergency medical services Maternity, Paternity and Child Adoption leaves Annual Corporate gift Interview Process: Round 1: Criteria Corp Day 1 (30 minutes) (Universal Cognitive Aptitude Test and Employee Personality Test) Round 2: Procedure Writing Assessment Day 1 (4.5 hours) (Create a Procedure document as per the training provided) Round 3: Quality First Assessment 6 days (Basic document validation and correct entry of information without making any errors) Offer Letter Shift Timings: Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM. Regular Time Shift : The Regular Time Shift operates from 7:00AM to 5:30PM. Mid Shift : The Mid Shift operates from 12:00PM to 10:00PM. The office duration within the shift would be 9 hours (including 1 hour of break). Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Contact Scope: Contact - 7676974934 (Share CV) Email - Madhushree_Mandal@resourcepro.in Location: 2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ) Kempapura Main Road, Nagavara, Bengaluru, 560045, India

Role & responsibilities Job Title - Associate, SDU, India Qualification - Bachelor Degree Experience - 0-3 years Walk-In - Monday to Friday (9:00 AM - 12:00 PM) ReSourcePro Operational Solutions Private Limited About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021ReSource Pro is identified as a strong Market Impact in the list of Major Contenders. What You'll Do: 1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines.2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.5. Reports problems promptly to supervisor and takes initiative to find solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs What You'll Bring: Communicates effectively Assists in training others effectively Builds good team relationship Demonstrates functional excellence Customer centric Ability to independently operate a variety of client systems and performs a range of insurance processing tasks. Ability to manage the Proof of Concept (POC) period effectively to on board new clients. Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services. Ability to analyze documents and follow complex rules. Ability to stay focused for an extended period of time. Ability to use own initiative for problem solving Customer centric and end-customer focused. What's in it For Me? (+Benefits) Monetary: Salary Range from INR 2.8 LPA INR 3.2 LPA Team budget for team outing/get together Shift allowances up to INR 7700 Performance based incentives up to INR 3000 Overtime pay Employee Referral Bonus Medical insurance covered up to INR 5 Lakh Accidental insurance covered up to INR 10 Lakh Recognition and Development: Performance based promotions Quarterly Rewards and Recognition Training and Professional Development Workshops Other Benefits: Casual dress code Open floor set up (no cabins) Music allowed on the floor and WIFI access Transportation Facilities within 25kms from the workplace Emergency medical services Maternity, Paternity and Child Adoption leaves Annual Corporate gift Interview Process: Round 1: Criteria Corp Day 1 (30 minutes)(Universal Cognitive Aptitude Test and Employee Personality Test)Round 2: Procedure Writing Assessment Day 1 (4.5 hours)(Create a Procedure document as per the training provided)Round 3: Quality First Assessment 6 days(Basic document validation and correct entry of information without making any errors)Offer Letter Shift Timings: Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM. Regular Time Shift: The Regular Time Shift operates from 7:00AM to 5:30PM. Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM. The office duration within the shift would be 9 hours (including 1 hour of break). Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Location: 2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ)Kempapura Main Road, Nagavara, Bengaluru, 560045, India

Dear Aspirant, Welcome to [ Resource pro ], a leader in the property and casualty insurance sector. Our mission is to deliver exceptional solutions that safeguard our clients' futures while promoting a culture of innovation and excellence. ReSource Pro Operational Solutions Private Limited, Bangalore Mail Id: Karthik_Venkat@resourcepro.in About ReSource Pro: About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 4,700+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro: About Us: Resource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, Resource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 4,700+ Resource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. Role & responsibilities Lead India's Real-time Service Delivery, Drive Business Growth, and Manage Financial Results Lead direct reports to create an environment for high productivity and employee engagement in India's-time shift. Coach direct reports and team leaders. Build effective talent development practices to develop leaders within and integrate externally hired leaders. Oversee delivery of services, products, and, solutions to clients in line with global quality standards and brand promises. Trouble-shoot service and client management issues with the team and drive high client satisfaction. Uphold information security requirements. Drive significant revenue growth in India real-time shift, and lead collaboration between India and China teams and all U.S. based Business Development and Operations Advisory departments to achieve growth targets. Manage financial results of India real-time shift including appropriate organizational structure, optimal efficiency, and service/product refinement. Lead Strategic Initiatives & Projects and Drive Innovation Define projects and initiatives for Indias real-time shift to revise and adopt ReSource Pro best practices; oversee project execution to achieve desired business results Build infrastructure, policies and procedures, processes, and tools to support the India real-time shift growth, implement the Total Quality System and Account Management Process, and oversee projects and activities that build and support the culture of One ReSource Pro that ultimately drives business results. Preferred candidate profile Minimum Bachelor Degree 10+ years of leadership experience in operations Work experience in insurance outsourcing is highly preferred Global work experience is preferred Perks and benefits Best In the Market with variables. Our Values : Passion For Excellence We aspire to the highest standards in all that we do. Service Centric We are motivated by a deep service, building trust through quality, reliability and attentiveness. Teamwork We are here to support each others success. Best Self We challenge ourselves to learn, grow and be the best version of ourselves. Commitment to community We are actively engaged in our communities and committed to giving back. Contact : HR Karthik - 9008042208 | | Mail Id: Karthik_Venkat@resourcepro.in

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

I. Role & responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1. Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3. Develops and implements procedures to meet quality, quantity, and timeliness standards. 4. Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5. Coaches less-experienced staff in learning procedures and insurance knowledge. 6. Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. II. Purpose of the Position * Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. Contact Scope Internal Contacts - Team members within the client team, supervisor External Contacts - Client contacts (by email)N III. Minimum Qualifications Experience 5+ years at least and 1.5+ years as a team lead Education Background Bachelor Degree (Major) Skills Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage. Competencies and Behaviors Train others Builds team relationships Communicates effectively Demonstrates functional excellence Customer centric Licenses/Certificates - N/A

Dear Aspirant, Welcome to ResourcePro! Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR [ MINIMUM 8 YEARS OF EXPERIENCE IN BPO/ BPM AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST 1.5 YEARS OF EXPERIANCE ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Email ID - Varshitha_devaraj@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skillsets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Email ID - Varshitha_devaraj@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, India Report to - Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities: Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) Percentage of Time (%) 1) Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2) Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service. 3) Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold. 4) Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5) Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6) Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Karthik | 9008042208 | Call & WhatsApp | Email - Karthik_Venkat@resourcepro.in Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Education Background Major N/A Degree Bachelor Licenses/Certificates N/A Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York , ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 9,000+ ReSource Pro employees provide dedicated support to more than 1000+ insurance organizations , consistently achieving a 97% client retention rate for over a decade . We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. Shift Timings: Regular Shift - 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Contact Scope: Contact - HR Karthik | 9008042208 | Call & WhatsApp | Email - Karthik_Venkat@resourcepro.in

Greetings from ReSource Pro!!! . Job Description Job Title: Manager, Service Delivery, India Working Experience: Minimum 12 years experience, 1 + years of experience as an Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in

Join Our Exciting Walk-In Drive: Unlock Your Future & Kick Start Your Career! Job description Job Title - Associate, SDU, India Qualification - Bachelor Degree Experience - 0-3 years Time: 8:30 AM - 1:00 PM Date: May 31, 2025 ReSourcePro Operational Solutions Private Limited About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders. What Youll Do: 1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines. 2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements. 3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team. 4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized. 5. Reports problems promptly to supervisor and takes initiative to find solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs What You'll Bring: Communicates effectively Assists in training others effectively Builds good team relationship Demonstrates functional excellence Customer centric Ability to independently operate a variety of client systems and performs a range of insurance processing tasks. Ability to manage the Proof of Concept (POC) period effectively to on board new clients. Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services. Ability to analyze documents and follow complex rules. Ability to stay focused for an extended period of time. Ability to use own initiative for problem solving Customer centric and end-customer focused. What's in it For Me? (+Benefits) Monetary: Salary Range from INR 2.8 LPA INR 3.5 LPA Team budget for team outing/get together Shift allowances up to INR 7700 Performance based incentives up to INR 3000 Overtime pay Employee Referral Bonus Medical insurance covered up to INR 5 Lakh Accidental insurance covered up to INR 10 Lakh Recognition and Development: Performance based promotions Quarterly Rewards and Recognition Training and Professional Development Workshops Other Benefits: Casual dress code Open floor set up (no cabins) Music allowed on the floor and WIFI access Transportation Facilities within 25kms from the workplace Emergency medical services Maternity, Paternity and Child Adoption leaves Annual Corporate gift Interview Process: Round 1: Criteria Corp Day 1 (30 minutes) (Universal Cognitive Aptitude Test and Employee Personality Test) Round 2: Quality First Assessment 3 days (Basic document validation and correct entry of information without making any errors) Offer Letter Shift Timings: Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM. Regular Time Shift : The Regular Time Shift operates from 7:00AM to 5:30PM. Mid Shift : The Mid Shift operates from 12:00PM to 10:00PM. The office duration within the shift would be 9 hours (including 1 hour of break). Note: Shifts are fixed with Saturdays and Sundays off. Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Location: 2nd, 3rd, 7th, 8th and 9th floor, Hub 4, Karle Town Center (SEZ) Kempapura Main Road, Nagavara, Bengaluru, 560045, India

Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email. Hina_Taj@resourcepro.in Job Description - Client Specialist, SDU, India I. Basic Information Job Title: Client Specialist Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3.Develops and implements procedures to meet quality, quantity, and timeliness standards. 4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5.Coaches less-experienced staff in learning procedures and insurance knowledge. 6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Minimum Qualifications Experience: 5+ years at least and 1.5+ years as a Team Lead or SME Education Background: Bachelor Degree (Major) Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

Job description Job Title - Associate, SDU, India Qualification - Bachelor Degree Experience - 0-3 years ReSourcePro Operational Solutions Private Limited About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021ReSource Pro is identified as a strong Market Impact in the list of Major Contenders. What You'll Do: 1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines. 2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements. 3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team. 4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized. 5. Reports problems promptly to supervisor and takes initiative to find solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs What You'll Bring: Communicates effectively Assists in training others effectively Builds good team relationship Demonstrates functional excellence Customer centric Ability to independently operate a variety of client systems and performs a range of insurance processing tasks. Ability to manage the Proof of Concept (POC) period effectively to on board new clients. Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services. Ability to analyze documents and follow complex rules. Ability to stay focused for an extended period of time. Ability to use own initiative for problem solving Customer centric and end-customer focused. What's in it For Me? (+Benefits) Monetary: Salary Range from INR 2.8 LPA INR 3.2 LPA Team budget for team outing/get together Shift allowances up to INR 7700 Performance based incentives up to INR 3000 Overtime pay Employee Referral Bonus Medical insurance covered up to INR 5 Lakh Accidental insurance covered up to INR 10 Lakh Recognition and Development: Performance based promotions Quarterly Rewards and Recognition Training and Professional Development Workshops Other Benefits: Casual dress code Open floor set up (no cabins) Music allowed on the floor and WIFI access Transportation Facilities within 25kms from the workplace Emergency medical services Maternity, Paternity and Child Adoption leaves Annual Corporate gift Interview Process: Round 1: Criteria Corp Day 1 (30 minutes)(Universal Cognitive Aptitude Test and Employee Personality Test)Round 2: Procedure Writing Assessment Day 1 (4.5 hours)(Create a Procedure document as per the training provided)Round 3: Quality First Assessment 6 days(Basic document validation and correct entry of information without making any errors)Offer Letter Shift Timings: Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM. Regular Time Shift: The Regular Time Shift operates from 7:00AM to 5:30PM. Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM. The office duration within the shift would be 9 hours (including 1 hour of break). Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Location: 2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ)Kempapura Main Road, Nagavara, Bengaluru, 560045, India Share your updated resume on Prageeth_Kabilan@resourcepro.in WhatsApp on - 8147081772