Dear Aspirant,We are ReSource Pro Operational Solutions Private Limited, BangaloreReSource Pro About Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 10,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade.We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.ReSource Pro Global Achievements:ISG Provider Lens Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021ReSource Pro is identified as a strong Market Impact in the list of Major ContendersContact ScopeHR Karthik - 9008042208DIRECT EMAIL -Karthik_Venkat@resourcepro.inResponsibilities:Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement.Oversee people management: recruitment, training, performance evaluation.Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)Talent InventoryClient Services Business GrowthProblem SolvingMultiple Managing ProjectsEmployee Engagement & BudgetingAuditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors.Manages for effective performance and develop staffSkillsBuilds effective team relationshipsCommunicates effectivelyDemonstrates functional excellenceCustomer centricMinimum QualificationsOn Paper Experience is Mandatory for all the roles mentioned below,Experience for Assistant ManagerMinimum 9 years experience, 3-5 years management experienceExperience for Operations ManagerMinimum 14 years experience, 7-10 years management experienceExperience for DirectorMinimum 20 years experience, 10-15 years management experienceEducation Background Bachelor Degree (Major) Graduates Only.Licenses/CertificatesN/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL -Karthik_Venkat@resourcepro.in

Job Description - Client Specialist, SDU, IndiaI. Basic InformationJob Title: Client SpecialistReport to: AM - Service DeliveryDepartment: Service Delivery UnitLocation: Bangalore, IndiaII. Purpose of the PositionProcesses complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements.III. Principal ResponsibilitiesResponsibilitiesResponsibility Area (E.g. Budgeting & Planning, Team Management, etc.)Description (Do in order to/to )1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.3.Develops and implements procedures to meet quality, quantity, and timeliness standards.4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.5.Coaches less-experienced staff in learning procedures and insurance knowledge.6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needsIV. Minimum QualificationsExperience: 5+ years at least and 1.5+ years as a Team Lead or SMEEducation Background: Bachelor Degree (Major)Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

Are you a detail-oriented and independent professional ready to take on a challenging and rewarding role Your role: ReSource Pro is seeking an Insurance Field Auditor (1099/Contractor) to play a vital role in ensuring accurate insurance policy premiums. In this role, you ll be responsible for collecting data from insured businesses, scheduling and conducting remote audit interviews, and compiling thorough audit reports for insurance providers. You will be: Travel to various on-site audits to gather essential financial data. Average travel is 30 miles and could go up to 100 miles from your home base. Analyze complex financial records to ensure accurate premium calculations. Prepare detailed reports summarizing audit findings. Build strong relationships with clients and maintain a professional demeanor. What you need to be successful: *Candidates must reside in or in the immediate area of Portland, OR Personal phone and laptop or computer. The ability to dissect financial information and identify discrepancies. Experience with industry-standard software (e.g., Nexus, Future Audit) is preferred. The ability to articulate complex ideas clearly and concisely. The flexibility to adjust to changing priorities and work independently. Strong organizational and time-management skills. Insurance audit experience preferred. Excellent written and verbal communication skills. Proficient computer skills. Detail-oriented and accurate. Positive and proactive attitude. Experience in customer service or administrative roles preferred. Experience in a fast-paced, deadline-driven environment is beneficial. A strong understanding of audit processes and procedures is preferred. Your Compensation: As a contractor, you have the flexibility to propose your own rate for this engagement. Compensation will be based on the mutually agreed rate between the contractor and the company, taking into consideration the scope of work, experience, and industry standards. Please provide your desired hourly or project-based rate when applying. Note that as a 1099 contractor, you will be responsible for your own taxes, insurance, and any other employment-related expenses. The budget for this position is $32.00-$35.00 per billable hour. Your Interview Process: To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom. The standard interview process includes: Behavioral Interview with Talent Acquisition Online Assessment Hiring Manager Interview *Additional interview steps may be added depending on the position or if further evaluation is needed. Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process. About ReSource Pro: Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments - consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. Equal Employment Opportunity Policy ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email.Nanda_Rangrej@resourcepro.inJob Description - Client Specialist, SDU, IndiaI. Basic InformationJob Title: Client SpecialistReport to: AM - Service DeliveryDepartment: Service Delivery UnitLocation: Bangalore, IndiaII. Purpose of the PositionProcesses complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements.III. Principal ResponsibilitiesResponsibilitiesResponsibility Area (E.g. Budgeting & Planning, Team Management, etc.)Description (Do in order to/to )1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.3.Develops and implements procedures to meet quality, quantity, and timeliness standards.4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.5.Coaches less-experienced staff in learning procedures and insurance knowledge.6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needsIV. Minimum QualificationsExperience: 5+ years at least and 1.5+ years as a Team Lead or SMEEducation Background: Bachelor Degree (Major)Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email.Payal_Pandey@resourcepro.inJob Description - Client Specialist, SDU, IndiaI. Basic InformationJob Title: Client SpecialistReport to: AM - Service DeliveryDepartment: Service Delivery UnitLocation: Bangalore, IndiaII. Purpose of the PositionProcesses complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements.III. Principal ResponsibilitiesResponsibilitiesResponsibility Area (E.g. Budgeting & Planning, Team Management, etc.)Description (Do in order to/to )1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.3.Develops and implements procedures to meet quality, quantity, and timeliness standards.4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.5.Coaches less-experienced staff in learning procedures and insurance knowledge.6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needsIV. Minimum QualificationsExperience: 5+ years at least and 1.5+ years as a Team Lead or SMEEducation Background: Bachelor Degree (Major)Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

Job Description - Client Specialist, SDU, IndiaI. Basic InformationJob Title: Client SpecialistReport to: AM - Service DeliveryDepartment: Service Delivery UnitLocation: Bangalore, IndiaII. Purpose of the PositionProcesses complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements.III. Principal ResponsibilitiesResponsibilitiesResponsibility Area (E.g. Budgeting & Planning, Team Management, etc.)Description (Do in order to/to )1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.3.Develops and implements procedures to meet quality, quantity, and timeliness standards.4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.5.Coaches less-experienced staff in learning procedures and insurance knowledge.6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needsIV. Minimum QualificationsExperience: 5+ years at least and 1.5+ years as a Team Lead or SMEEducation Background: Bachelor Degree (Major)Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

Dear Aspirant,ReSource Pro Operational Solutions Private Limited, BangaloreAbout ReSource Pro:About Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 4,700+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.ReSource Pro Global Achievements:ISG Provider Lens Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major ContendersJob Description - Assistant Manager, SDU, IndiaI. Basic Information Job Title : Assistant Manager Service DeliveryReport to Manager - Service Delivery Department Service Delivery UnitLocation Bangalore, IndiaII. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And thats why this role is so important to our organization. In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead department, division or company level projects to realize corporate goals and strategies.III. Principal Responsibilities #ResponsibilitiesResponsibility Area (E.g. Budgeting & Planning, Team Management, etc.)Description (Do in order to/to ) 1Talent InventoryManage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. 2Client ServicesOversee the daily operations of each client teams to ensure client satisfaction; manage email, phone or in-person interactions with clients to maintain and enhance client relationship; execute company-wide client related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. 3Business GrowthProactively seeks opportunity to improve client experience and drive business growth. Support US based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. 4Problem SolvingResolve high impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5Managing ProjectsStay well informed of corporate goals and strategies; identify and lead department, division or company level projects. Lead assigned cross-function or company-wide activities and projects. 6Employee Engagement and BudgetManages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction and business development needs. Manages priorities and budgets to meet company, department and team goals.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needsIV. Contact Scope Internal ContactsAll HR & Corporate Services departments External Contacts Client contacts, all US departmentsV. Minimum Qualifications ExperienceMinimum 9 years experience, 3-5 years management experience Education BackgroundBachelor Degree (Major) SkillsAuditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and BehaviorsManages for effective performance and develop staffBuilds effective team relationshipsCommunicates effectivelyDemonstrates functional excellenceCustomer centric Licenses/CertificatesN/AEmployee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Mail Id: varshitha_devaraj@resourcepro.in

Job Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to -Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) Percentage of Time (%) 1 Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2 Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service 3 Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold 4 Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Education Background Major N/A Degree Bachelor Licenses/Certificates N/A Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. ReSource Pro Global Achievements: ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Email ID - varshitha_devaraj@resourcepro.in

Role & responsibilities ResponsibilitiesResponsibility Area (E.g. Budgeting & Planning, Team Management, etc.)Description (Do in order to/to ) 1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3 Develops and implements procedures to meet quality, quantity, and timeliness standards. 4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5 Coaches less-experienced staff in learning procedures and insurance knowledge. 6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.Preferred candidate profile Experience : 5+ years at least and 1.5+ years as a team lead Education Background : Bachelor Degree (Major) Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage. Competencies and Behaviors1. Train others2. Builds team relationships3. Communicates effectively4. Demonstrates functional excellence5. Customer centric Licenses/CertificatesN/A

Job Description - Assistant Manager, SDU, IndiaI. Basic Information Job Title - Assistant Manager, Service DeliveryReports to - Manager/ Sr Manager, Service Delivery Department - Service Delivery Unit/ OperationsLocation - Bangalore, IndiaII. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And thats why this role is so important to our organization. In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead department, division or company level projects to realize corporate goals and strategies.III. Principal Responsibilities #ResponsibilitiesResponsibility Area (E.g. Budgeting & Planning, Team Management, etc.)Description (Do in order to/to ) 1Talent InventoryManage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. 2Client ServicesOversee the daily operations of each client teams to ensure client satisfaction; manage email, phone or in-person interactions with clients to maintain and enhance client relationship; execute company-wide client related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. 3Business GrowthProactively seeks opportunity to improve client experience and drive business growth. Support US based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. 4Problem SolvingResolve high impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5Managing ProjectsStay well informed of corporate goals and strategies; identify and lead department, division or company level projects. Lead assigned cross-function or company-wide activities and projects. 6Employee Engagement and BudgetManages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction and business development needs. Manages priorities and budgets to meet company, department and team goals.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needsIV. Contact Scope Internal ContactsAll HR & Corporate Services departments External Contacts Client contacts, all US departmentsV. Minimum Qualifications ExperienceMinimum 9 years experience, 3-5 years management experience Education BackgroundBachelor Degree (Major) SkillsAuditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and BehaviorsManages for effective performance and develop staffBuilds effective team relationshipsCommunicates effectivelyDemonstrates functional excellenceCustomer centric Licenses/CertificatesN/AEmployee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary

Kindly share your CV to Madhushree_Mandal@resourcepro.in or WhatsApp 7676974934Job descriptionJob Title - Associate, SDU, IndiaQualification - Bachelor DegreeExperience - 0-3 yearsReSourcePro Operational Solutions Private LimitedAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.ReSource Pro Global Achievements:ISG Provider Lens Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021ReSource Pro is identified as a strong Market Impact in the list of Major Contenders. What Youll Do: 1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines.2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.5. Reports problems promptly to supervisor and takes initiative to find solutions.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs What You'll Bring:Communicates effectivelyAssists in training others effectivelyBuilds good team relationshipDemonstrates functional excellenceCustomer centricAbility to independently operate a variety of client systems and performs a range of insurance processing tasks.Ability to manage the Proof of Concept (POC) period effectively to on board new clients. Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.Ability to analyze documents and follow complex rules.Ability to stay focused for an extended period of time.Ability to use own initiative for problem solvingCustomer centric and end-customer focused.What's in it For Me? (+Benefits) Monetary:Salary Range from INR 2.8 LPA INR 3.2 LPATeam budget for team outing/get together Shift allowances up to INR 7700 Performance based incentives up to INR 3000 Overtime payEmployee Referral BonusMedical insurance covered up to INR 5 Lakh Accidental insurance covered up to INR 10 Lakh Recognition and Development:Performance based promotions Quarterly Rewards and Recognition Training and Professional Development WorkshopsOther Benefits:Casual dress code Open floor set up (no cabins) Music allowed on the floor and WIFI access Transportation Facilities within 25kms from the workplace Emergency medical services Maternity, Paternity and Child Adoption leavesAnnual Corporate gift Interview Process:Round 1: Criteria Corp Day 1 (30 minutes)(Universal Cognitive Aptitude Test and Employee Personality Test)Round 2: Procedure Writing Assessment Day 1 (4.5 hours)(Create a Procedure document as per the training provided)Round 3: Quality First Assessment 6 days(Basic document validation and correct entry of information without making any errors)Offer LetterShift Timings:Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM.Regular Time Shift: The Regular Time Shift operates from 7:00AM to 5:30PM. Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM. The office duration within the shift would be 9 hours (including 1 hour of break). Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Contact Scope: Contact - 7676974934Email - Madhushree_Mandal@resourcepro.inLocation: 2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ) Kempapura Main Road, Nagavara, Bengaluru, 560045, India

Greetings from ReSource Pro!!!.Job DescriptionJob Title:Assistant Manager, Service Delivery, India Working Experience:Minimum 8 years experience, 1 + years of experience as an Assistant Manager (on paper).Department: Service Delivery Unit Minimum Qualifications: GraduationPurpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate.In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce.Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met.Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors.Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors:Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in

Job descriptionJob Title - Associate, SDU, IndiaQualification - Bachelor DegreeExperience - 0-3 yearsReSourcePro Operational Solutions Private LimitedAbout Us:Resource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.ReSource Pro Global Achievements:ISG Provider Lens Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.What You'll Do:1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines.2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.5. Reports problems promptly to supervisor and takes initiative to find solutions.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needsWhat You'll Bring:Communicates effectivelyAssists in training others effectivelyBuilds good team relationshipDemonstrates functional excellenceCustomer centricAbility to independently operate a variety of client systems and performs a range of insurance processing tasks.Ability to manage the Proof of Concept (POC) period effectively to on board new clients.Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.Ability to analyze documents and follow complex rules.Ability to stay focused for an extended period of time.Ability to use own initiative for problem solvingCustomer centric and end-customer focused.What's in it For Me? (+Benefits)Monetary:Salary Range from INR 2.8 LPA INR 3.2 LPATeam budget for team outing/get togetherShift allowances up to INR 7700Performance based incentives up to INR 3000Overtime payEmployee Referral BonusMedical insurance covered up to INR 5 LakhAccidental insurance covered up to INR 10 LakhRecognition and Development:Performance based promotionsQuarterly Rewards and RecognitionTraining and Professional Development WorkshopsOther Benefits:Casual dress codeOpen floor set up (no cabins)Music allowed on the floor and WIFI accessTransportation Facilities within 25kms from the workplaceEmergency medical servicesMaternity, Paternity and Child Adoption leavesAnnual Corporate giftInterview Process:Round 1: Criteria Corp Day 1 (30 minutes)(Universal Cognitive Aptitude Test and Employee Personality Test)Round 2: Procedure Writing Assessment Day 1 (4.5 hours)(Create a Procedure document as per the training provided)Round 3: Quality First Assessment 6 days(Basic document validation and correct entry of information without making any errors)Offer LetterShift Timings:Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM.Regular Time Shift: The Regular Time Shift operates from 8:00AM to 5:30PM.Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM.The office duration within the shift would be 9 hours (including 1 hour of break).Employee Value Proposition:JoinWork with the best in class profession and know what they doLearnLearning is a lifelong process and you will have ample opportunities to developAdvanceReal time promotions on business needs.EarnOur total reward strategy is much more than the base salaryLocation:2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ)Kempapura Main Road, Nagavara, Bengaluru, 560045, IndiaShare your updated resume on Payal_Pandey@resourcepro.in or WhatsApp on - 8904593040

Job descriptionJob Title - Associate, SDU, IndiaQualification - Bachelor DegreeExperience - 0-3 yearsReSourcePro Operational Solutions Private LimitedAbout Us:Resource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.ReSource Pro Global Achievements:ISG Provider Lens Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.What You'll Do:1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines.2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.5. Reports problems promptly to supervisor and takes initiative to find solutions.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needsWhat You'll Bring:Communicates effectivelyAssists in training others effectivelyBuilds good team relationshipDemonstrates functional excellenceCustomer centricAbility to independently operate a variety of client systems and performs a range of insurance processing tasks.Ability to manage the Proof of Concept (POC) period effectively to on board new clients.Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.Ability to analyze documents and follow complex rules.Ability to stay focused for an extended period of time.Ability to use own initiative for problem solvingCustomer centric and end-customer focused.What's in it For Me? (+Benefits)Monetary:Salary Range from INR 2.8 LPA INR 3.2 LPATeam budget for team outing/get togetherShift allowances up to INR 7700Performance based incentives up to INR 3000Overtime payEmployee Referral BonusMedical insurance covered up to INR 5 LakhAccidental insurance covered up to INR 10 LakhRecognition and Development:Performance based promotionsQuarterly Rewards and RecognitionTraining and Professional Development WorkshopsOther Benefits:Casual dress codeOpen floor set up (no cabins)Music allowed on the floor and WIFI accessTransportation Facilities within 25kms from the workplaceEmergency medical servicesMaternity, Paternity and Child Adoption leavesAnnual Corporate giftInterview Process:Round 1: Criteria Corp Day 1 (30 minutes)(Universal Cognitive Aptitude Test and Employee Personality Test)Round 2: Procedure Writing Assessment Day 1 (4.5 hours)(Create a Procedure document as per the training provided)Round 3: Quality First Assessment 6 days(Basic document validation and correct entry of information without making any errors)Offer LetterShift Timings:Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM.Regular Time Shift: The Regular Time Shift operates from 7:00AM to 5:30PM.Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM.The office duration within the shift would be 9 hours (including 1 hour of break).Employee Value Proposition:JoinWork with the best in class profession and know what they doLearnLearning is a lifelong process and you will have ample opportunities to developAdvanceReal time promotions on business needs.EarnOur total reward strategy is much more than the base salaryLocation:2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ)Kempapura Main Road, Nagavara, Bengaluru, 560045, India

Job Title - Associate, SDU, IndiaQualification - Bachelor DegreeExperience - 0-3 yearsReSourcePro Operational Solutions Private LimitedAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.ReSource Pro Global Achievements:ISG Provider Lens Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.What You'll Do:1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines.2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.5. Reports problems promptly to supervisor and takes initiative to find solutions.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needsWhat You'll Bring:Communicates effectivelyAssists in training others effectivelyBuilds good team relationshipDemonstrates functional excellenceCustomer centricAbility to independently operate a variety of client systems and performs a range of insurance processing tasks.Ability to manage the Proof of Concept (POC) period effectively to on board new clients.Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.Ability to analyze documents and follow complex rules.Ability to stay focused for an extended period of time.Ability to use own initiative for problem solvingCustomer centric and end-customer focused.What's in it For Me? (+Benefits)Monetary:Salary Range from INR 2.8 LPA INR 3.2 LPATeam budget for team outing/get togetherShift allowances up to INR 7700Performance based incentives up to INR 3000Overtime payEmployee Referral BonusMedical insurance covered up to INR 5 LakhAccidental insurance covered up to INR 10 LakhRecognition and Development:Performance based promotionsQuarterly Rewards and RecognitionTraining and Professional Development WorkshopsOther Benefits:Casual dress codeOpen floor set up (no cabins)Music allowed on the floor and WIFI accessTransportation Facilities within 25kms from the workplaceEmergency medical servicesMaternity, Paternity and Child Adoption leavesAnnual Corporate giftInterview Process:Round 1: Criteria Corp Day 1 (30 minutes)(Universal Cognitive Aptitude Test and Employee Personality Test)Round 2: Procedure Writing Assessment Day 1 (4.5 hours)(Create a Procedure document as per the training provided)Round 3: Quality First Assessment 6 days(Basic document validation and correct entry of information without making any errors)Offer LetterShift Timings:Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM.Regular Time Shift: The Regular Time Shift operates from 7:00AM to 5:30PM.Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM.The office duration within the shift would be 9 hours (including 1 hour of break).Employee Value Proposition:JoinWork with the best in class profession and know what they doLearnLearning is a lifelong process and you will have ample opportunities to developAdvanceReal time promotions on business needs.EarnOur total reward strategy is much more than the base salaryLocation:2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ)Kempapura Main Road, Nagavara, Bengaluru, 560045, India

Greetings from ReSource Pro!!!. Job Description: Job Title:Assistant Manager, Service Delivery, India Working Experience:Minimum 9 years experience, 1 + years of experience as an Assistant Manager. Department: Service Delivery Unit Minimum Qualifications: Graduation Major N/A Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Location:Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Sharath Srinivas| 7892361291 | Call & Whatsapp | Email -Sharath_Srinivas@resourcepro.in

Kindly share your CV to Madhushree_Mandal@resourcepro.in or WhatsApp 7676974934Job descriptionJob Title - Associate, SDU, IndiaQualification - Bachelor DegreeExperience - 0-3 yearsReSourcePro Operational Solutions Private LimitedAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.ReSource Pro Global Achievements:ISG Provider Lens Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021ReSource Pro is identified as a strong Market Impact in the list of Major Contenders. What Youll Do: 1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines.2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.5. Reports problems promptly to supervisor and takes initiative to find solutions.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs What You'll Bring:Communicates effectivelyAssists in training others effectivelyBuilds good team relationshipDemonstrates functional excellenceCustomer centricAbility to independently operate a variety of client systems and performs a range of insurance processing tasks.Ability to manage the Proof of Concept (POC) period effectively to on board new clients. Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.Ability to analyze documents and follow complex rules.Ability to stay focused for an extended period of time.Ability to use own initiative for problem solvingCustomer centric and end-customer focused.What's in it For Me? (+Benefits) Monetary:Salary Range from INR 2.8 LPA INR 3.2 LPATeam budget for team outing/get together Shift allowances up to INR 7700 Performance based incentives up to INR 3000 Overtime payEmployee Referral BonusMedical insurance covered up to INR 5 Lakh Accidental insurance covered up to INR 10 Lakh Recognition and Development:Performance based promotions Quarterly Rewards and Recognition Training and Professional Development WorkshopsOther Benefits:Casual dress code Open floor set up (no cabins) Music allowed on the floor and WIFI access Transportation Facilities within 25kms from the workplace Emergency medical services Maternity, Paternity and Child Adoption leavesAnnual Corporate gift Interview Process:Round 1: Criteria Corp Day 1 (30 minutes)(Universal Cognitive Aptitude Test and Employee Personality Test)Round 2: Procedure Writing Assessment Day 1 (4.5 hours)(Create a Procedure document as per the training provided)Round 3: Quality First Assessment 6 days(Basic document validation and correct entry of information without making any errors)Offer LetterShift Timings:Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM.Regular Time Shift: The Regular Time Shift operates from 7:00AM to 5:30PM. Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM. The office duration within the shift would be 9 hours (including 1 hour of break). Employee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salary Contact Scope: Contact - 7676974934Email - Madhushree_Mandal@resourcepro.inLocation: 2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ) Kempapura Main Road, Nagavara, Bengaluru, 560045, India

Role & responsibilities Job Title - Associate, SDU, IndiaQualification - Bachelor DegreeExperience - 0-3 yearsWalk-In - Monday to Friday (9:00 AM - 12:00 PM)ReSourcePro Operational Solutions Private LimitedAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.ReSource Pro Global Achievements:ISG Provider Lens Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.What You'll Do:1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines.2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.5. Reports problems promptly to supervisor and takes initiative to find solutions.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needsWhat You'll Bring:Communicates effectivelyAssists in training others effectivelyBuilds good team relationshipDemonstrates functional excellenceCustomer centricAbility to independently operate a variety of client systems and performs a range of insurance processing tasks.Ability to manage the Proof of Concept (POC) period effectively to on board new clients.Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.Ability to analyze documents and follow complex rules.Ability to stay focused for an extended period of time.Ability to use own initiative for problem solvingCustomer centric and end-customer focused.What's in it For Me? (+Benefits)Monetary:Salary Range from INR 2.8 LPA INR 3.2 LPATeam budget for team outing/get togetherShift allowances up to INR 7700Performance based incentives up to INR 3000Overtime payEmployee Referral BonusMedical insurance covered up to INR 5 LakhAccidental insurance covered up to INR 10 LakhRecognition and Development:Performance based promotionsQuarterly Rewards and RecognitionTraining and Professional Development WorkshopsOther Benefits:Casual dress codeOpen floor set up (no cabins)Music allowed on the floor and WIFI accessTransportation Facilities within 25kms from the workplaceEmergency medical servicesMaternity, Paternity and Child Adoption leavesAnnual Corporate giftInterview Process:Round 1: Criteria Corp Day 1 (30 minutes)(Universal Cognitive Aptitude Test and Employee Personality Test)Round 2: Procedure Writing Assessment Day 1 (4.5 hours)(Create a Procedure document as per the training provided)Round 3: Quality First Assessment 6 days(Basic document validation and correct entry of information without making any errors)Offer LetterShift Timings:Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM.Regular Time Shift: The Regular Time Shift operates from 7:00AM to 5:30PM.Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM.The office duration within the shift would be 9 hours (including 1 hour of break).Employee Value Proposition:JoinWork with the best in class profession and know what they doLearnLearning is a lifelong process and you will have ample opportunities to developAdvanceReal time promotions on business needs.EarnOur total reward strategy is much more than the base salaryLocation:2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ)Kempapura Main Road, Nagavara, Bengaluru, 560045, India

Dear Aspirant,ReSource Pro Operational Solutions Private Limited, BangaloreAbout ReSource Pro:About Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 4,700+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.ReSource Pro Global Achievements:ISG Provider Lens Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major ContendersContact: HR Karthik -9008042208 | | Mail Id: Karthik_Venkat@resourcepro.inJob Description - Assistant Manager, SDU, IndiaI. Basic Information Job Title : Assistant Manager Service DeliveryReport to Manager - Service Delivery Department Service Delivery UnitLocation Bangalore, IndiaII. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And thats why this role is so important to our organization. In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and supervise Service Delivery Team Leaders/ Client Specialist and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead department, division or company level projects to realize corporate goals and strategies.III. Principal Responsibilities #ResponsibilitiesResponsibility Area (E.g. Budgeting & Planning, Team Management, etc.)Description (Do in order to/to ) 1Talent InventoryManage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. 2Client ServicesOversee the daily operations of each client teams to ensure client satisfaction; manage email, phone or in-person interactions with clients to maintain and enhance client relationship; execute company-wide client related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. 3Business GrowthProactively seeks opportunity to improve client experience and drive business growth. Support US based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. 4Problem SolvingResolve high impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5Managing ProjectsStay well informed of corporate goals and strategies; identify and lead department, division or company level projects. Lead assigned cross-function or company-wide activities and projects. 6Employee Engagement and BudgetManages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction and business development needs. Manages priorities and budgets to meet company, department and team goals.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needsIV. Contact Scope Internal ContactsAll HR & Corporate Services departments External Contacts Client contacts, all US departmentsV. Minimum Qualifications ExperienceMinimum 9 years experience, 3-5 years management experience Education BackgroundBachelor Degree (Major) SkillsAuditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and BehaviorsManages for effective performance and develop staffBuilds effective team relationshipsCommunicates effectivelyDemonstrates functional excellenceCustomer centric Licenses/CertificatesN/AEmployee Value Proposition: Join Work with the best in class profession and know what they do Learn Learning is a lifelong process and you will have ample opportunities to develop Advance Real time promotions on business needs. Earn Our total reward strategy is much more than the base salaryContact: HR Karthik -9008042208 | | Mail Id: Karthik_Venkat@resourcepro.in

Were Hiring! Elevate Your Career with ReSourcePro India! Are you a seasoned BPO International Non-Voice Service Delivery professional looking for your next big opportunity? This is your chance to grow with a dynamic and thriving organization! Open Positions: Subject Matter Expert (SME) Senior Subject Matter Expert Team Lead / Lead Specialist / Sr. Specialist Senior Analyst Eligibility Criteria: Experience: 5+ years in BPO International, Non-Voice Service Delivery (mandatory) Education: Bachelors Degree Skills: Excellent communication, functional excellence, client-centric approach, procedure management, training, troubleshooting Availability: Immediate joiners (0 to 30 days notice) Location: ReSource Pro Operational Solution Pvt Ltd HUB 4 Building, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru, Karnataka 560045, India Selection Process: Two rounds of assessment Candidates who applied in the last 3 months are ineligible. Why Join Us? Work with a top-tier global BPO leader Be part of a client-focused and innovative team Enjoy a great work culture & growth opportunities Apply Now & Take Your Career to the Next Level! #Hiring #BPOJobs #NonVoiceProcess #BangaloreJobs #CareerGrowth #JobAlert #ReSourceProIndia

Dear Aspirant, Welcome to ResourcePro!Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery UnitLocation: Bangalore, IndiaContact Scope: Mentioned BelowWE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS,THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR[MINIMUM 8 YEARS OF EXPERIENCE IN BPO/ BPM AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST 1.5 YEARS OF EXPERIANCE]Roles and responsibilities:Purpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce.Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies.Responsibilities:Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors.Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients.Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies.Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively.Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects.Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals.The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs.Contact Scope:HR Karthik - 9008042208Email ID - Karthik_Venkat@resourcepro.inInternal Contacts: Team members within the client team, SupervisorExternal Contacts: Client contactsMinimum Qualifications:Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/AWorking Experience: Minimum 8 years experience, 3 years management experienceSome of the mandatory skillsets required:Operations / Process / Transition ManagementClient FocusCoaching and TrainingSOP Creation and managementQuality - Auditing, Planning, Target SettingInterpersonal CommunicationCapacity PlanningEmployee RetentionTeam Performance Shift Timings:Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PMReal-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AMContact Scope:HR Karthik - 9008042208Email ID - Karthik_Venkat@resourcepro.inLocation: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Dear Aspirant,Welcome to [Resource pro], a leader in the property and casualty insurance sector. Our mission is to deliver exceptional solutions that safeguard our clients' futures while promoting a culture of innovation and excellence. ReSource Pro Operational Solutions Private Limited, BangaloreAbout ReSource Pro:About Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 4,700+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro:About Us:Resource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, Resource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.Over 4,700+ Resource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.Role & responsibilities Lead India's Real-time Service Delivery, Drive Business Growth, and Manage Financial Results Lead direct reports to create an environment for high productivity and employee engagement in India's-time shift. Coach direct reports and team leaders. Build effective talent development practices to develop leaders within and integrate externally hired leaders.Oversee delivery of services, products, and, solutions to clients in line with global quality standards and brand promises. Trouble-shoot service and client management issues with the team and drive high client satisfaction. Uphold information security requirements. Drive significant revenue growth in India real-time shift, and lead collaboration between India and China teams and all U.S. based Business Development and Operations Advisory departments to achieve growth targets.Manage financial results of India real-time shift including appropriate organizational structure, optimal efficiency, and service/product refinement.Lead Strategic Initiatives & Projects and Drive InnovationDefine projects and initiatives for Indias real-time shift to revise and adopt ReSource Pro best practices; oversee project execution to achieve desired business resultsBuild infrastructure, policies and procedures, processes, and tools to support the India real-time shift growth, implement the Total Quality System and Account Management Process, and oversee projects and activities that build and support the culture of One ReSource Pro that ultimately drives business results.Preferred candidate profile Minimum Bachelor Degree20+ years of leadership experience in international Insurance operationsWork experience in insurance outsourcing is highly preferredGlobal work experience is preferred Perks and benefits Best In the Market with variables. Our Values:Passion For Excellence We aspire to the highest standards in all that we do.Service Centric We are motivated by a deep service, building trust through quality, reliability and attentiveness.Teamwork We are here to support each others success.Best Self We challenge ourselves to learn, grow and be the best version of ourselves.Commitment to community We are actively engaged in our communities and committed to giving back.