Job Description

1. Basic Information Job Title - Specialist, Operational Excellence, India (IC Role) Report to - Manager, Operational Excellence, India Department - Non Service Delivery Unit Location - Bangalore, India 2. Job Summary In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the OPEX team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. 3. Principal Responsibilities Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. Develops and implements procedures to meet quality, quantity, and timeliness Composes clear, polite, and well-organized emails to communicate with clients. Coaches less-experienced staff in learning procedures and insurance Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. 4. Working Experience required and preferred • 5+ years at-least 1 year as a Team Lead • Operations/ Process Handling/ Transition Management • Client Focus • Coaching & Training • SOP Creation & Management • Quality- Auditing, Planning, Target Setting • Interpersonal Communication Interested Candidates can share their CV to the below email. Nanda_Rangrej@resourcepro.in