Operations Specialist - Lending

ANZ

3 - 8 years

5 - 10 Lacs

bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

cycle time reduction loans service level compliance focus workflow ms office financial services data entry recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

High quality of work, and taking ownership to resolve any customer queries and complaints efficiently and effectively and escalating as appropriate.
Drive actions that support end-to-end cycle time reduction.
Provide accurate and up to date information on all enquiries.
Follow up where necessary to meet customer needs
Provide any written concerns from customers to supervisor/manager together with proposed solutions
Ensure internal service level agreements are meet through meeting individual set target
Ensure compliance of all known operating risk and practices are completed.
Update customer file with a brief, clear and concise comments for further reference.
Acts as a first point of call for teammates with process related questions
Assists Team Leader in work allocation/Reports
Demonstrates understanding of ANZs Risk and Compliance framework as it applies to this role
Ensure good behaviours are demonstrated at all times that display ICARE values
No unexpected breaches or errors that have a material impact on the Banks license/share price/reputation
Improvement of team s productivity by reducing time to proficiency

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Graduate in bachelor/ Master with commerce, with minimum 3 years of experience ( Bank/ lending experience will add on value )
Strong communication (written and verbal) and interpersonal skills
Good organisation skills and ability to prioritise own workflow and keep to strict deadlines
Ability to handle complex transactions
Strong customer focus
Good computer knowledge and familiarity with MS Office
Efficient and accurate data entry skills
Good knowledge of lending
Strong lending knowledge (Mandatory)

More Jobs at ANZ

Engineer

Bengaluru

2 - 7 yrs

INR 5 - 10 Lacs

Technology Project Manager

Bengaluru

12 - 17 yrs

INR 15 - 20 Lacs

Windows Engineer

Bengaluru

10 - 15 yrs

INR 13 - 18 Lacs

Audit Manager

Bengaluru

3 - 8 yrs

INR 6 - 11 Lacs

Technical Business Analyst

Bengaluru

8 - 13 yrs

INR 11 - 16 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.