As an Analyst, you will work with Technology and Business/Project stakeholders to analyse and synthesise information, understand the organisational context and complete analysis activities, and ultimately elicit, document and manage the requirements throughout the project or programme end to end. This can also include other analysis activities such as support to testing, process design and process mapping and input to change management activities Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Bengaluru, India What will your day look like Establishing and managing the business analysis approach and work estimates and provide input for the development of the project plan/schedule. Adopt and adapt Analyst methods and techniques, ensuring effective requirement elicitation is employed, documented and maintained. Develop requirements that are fit-for purpose and accurate. Produce application artefacts including current target state and working with project stakeholders to define improvements in target state. Produce high quality artefacts which are clearly defined and accurately documented and meet customer needs and other project stakeholders and consumers of the requirements such as the Technology and business teams. Validate requirements with the business and project stakeholders and making recommendations as required to meet those requirements. Quality assure and peer review other team members analysis artefacts and deliverables. Provide advice and validate requirements with the business and project stakeholders and making recommendations as required to meet those requirements. Building collaborative relationships with colleagues and business partners to enable objectives to be achieved. Identify and raise risks and issues, adhere to change control processes and requirements traceability and management throughout the life of the project or programme. Actively manage the expectations of project stakeholders Display a positive and professional attitude with a collaborative approach and actively support the project team in the successful delivery of the project.

. About the Role The Coach and Master Trainer role is responsible to support the development and implementation of Communication Capability and practices including voice and written skills. This role is accountable for designing and delivering training content, coaching and assessments that drive performance improvements against benchmarks. By fostering a culture of empowerment and accountability, the Trainer ensures that our staff takes responsibility for delivering exceptional customer interactions. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type: Full Time Role Location: Manyata Tech Park, Bengaluru What will your day look like The Coach and Master Trainer is critical to making this happen and will Design, develop, and deliver training content aligned with performance benchmarks. Conduct assessments to evaluate staff against these benchmarks and provide coaching for skill improvement. Support the development and implementation of Communication Capability and practices Provide tailored coaching to individuals to support their skill development Regularly analyze live calls and curate a call library to encourage best practices. Collaborate with leaders to calibrate performance on a monthly basis. Design and create voice and written skills training modules customized to our ANZ/Business environment and learning framework Design and improve voice coaching plans, with a focus on Australia Operations in Bengaluru Develop strong relationships with stakeholders and staff by maintaining open two-way communication. Engage with counterparts in Melbourne to resolve any process-related issues What will you bring To grow and be successful in the role, you will ideally bring the following: Mandatory - Any Graduate with excellent communication skill with minimum of 8-10 years of total experience and around of 5-7 years of experience as a Voice/Soft Skill Trainer. Effective interpersonal and communication skills. Working knowledge of Excel and basic data analysis Strong communicating, Mentoring / Coaching skills Delivers effective training to improve competency Exposure to leadership/developmental training would be an added advantage Banking Knowledge will be an added advantage.

At ANZ our purpose is to shape a world where people and communities thrive. We re making this happen by improving our customers financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small. The Customer Alignment Lead is a key leadership role supporting the Customer Value Lead and works towards the following key objectives: .Partner with the Customer Value Lead (CVL) managing a cluster of Customer Value Teams (CVTs) Develop collaborative relationships with frontline partners with a view to delivering a significantly better customer experience across the Home Owners value chain from assessment to fulfilment Act as the local people leader in their geography and builds trust in the CVTs by providing clarity and alignment to a common purpose, resulting in improved team and individual performance, enhanced capability and a highly engaged team Support the CVL in embedding the Lighthouse ways of working through coaching and creating shared clarity of purpose Work with the data team, CVL and Performance Lead to track performance against measures of success, identifying issues and coaching CVTs and individuals as needed Coach the CVTs to ensure alignment across the cluster around priorities and the work that needs to be done Collaborate with the CVL to conduct performance and development conversations with Customer Service Experts Work with Chapter Leads to identify skill development opportunities for our Customer Service Experts Work closely with the CVL, Customer Alignment Coach and Production Coaches to resolve blockers and bottlenecks for better customer outcomes Contribute to the development and delivery of change initiatives designed to remove roadblocks

SRE Engineer ensures that software applications run smoothly. SRE Engineer manage, monitor, and troubleshoot application systems, ensuring optimal performance and stability. This role involves collaborating with development teams, implementing fixes, and supporting the continuous improvement of applications. Its a blend of technical expertise and problem-solving skills, keeping everything running seamlessly for users. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Bengaluru, India What will your day look like Provide ongoing support for the platform as required e.g. problem / incident management Responsible for Production management of Risk Tech applications and Batch Cycles Ensuring daily Critical SLAs are met by following ANZ best practices Provide on-call Production Support on rotational basis Verify and validate what is in production (especially after changes) Assess, document and manage policies, frameworks, authorization, integration and standards. Trouble-shooting and problem solving Undertake break fix, incident, problem and change. Assist with one or more of the following; Risk management OR internal / external audit, Tech Assurance, Quality Assurance, Change Management What will you bring Thought, skillset and a growth mindset. You are not expected to have all of the capabilities required for the role, so if the type of role interests you and you feel that you could bring value to the team, then please apply. To be successful, were looking for individuals from all disciplines who bring a diverse range of for are: Knowledge on Performance monitoring tools like SPLUNK/Dynatrace Experience with DevOps and Automation tools to automate the manual tasks. Working knowledge on Windows and Mainframe operating environment. Knowledge on scheduling tools like Control_M and DevOps tools (GitHub Actions) Improve application availability by implementing proactive measures Contribute to the documentation of Knowledge articles and support procedures Identify continuous improvements of the system analysis practice and process

Test Analyst understands the requirements, create test plan, design test scenarios test cases, executes test cases and track defects. They work closely with squad members to ensure outcomes meet customer expectations. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Bengaluru, India What will your day look like Develop test plans and strategies for the initiatives or BAU releases Maintain and update the test suite, documentation, and processes in alignment ANZ test standards Collaborate with all team members / stakeholders and network with wider banking and POS industries (e.g. vendor partners, other banks) Assist with the development of test deliverables to support all test phases where required Proactively identify technical, architectural, and process risks and issues throughout the testing process Work across the business to understand scenarios to produce plain English tests Adopt to the agile methodology and squad structure and be part of PI planning, sprint planning, backlog refinement, daily stand ups and retrospective meetings What will you bring To be successful, were looking for individuals from all disciplines who bring a diverse range of thought, skillset and a growth mindset. You are not expected to have all of the capabilities required for the role, so if the type of role interests you and you feel that you could bring value to the team, then please apply. The key skills we are looking for are: Thorough knowledge of functional and non-functional testing practices Experience with a variety of tools, such as Jira, Confluence and Xray Experience with key development methodologies, e.g. Scrum, Kanban, Waterfall Excellent communication and interpersonal skills Self-managing and a self-starter Good with structure query language and basic unix commands Good knowledge of ETL concepts Concepts of Cloud and Artificial Intelligence

Provide Release management as a service to the CHD Tribe by working closely with CHD Tribe Migration leads, CHD Delivery guidance team (ADF), Engineers Product owners and manage successful implementations including Cloud migrations. Develop Communicate CHD Release forecast, identify the impediments impacting the release to escalate seek support from Senior stakeholders. Plan Releases proactively priortise release with the cross-domain/Platform Release Train schedules by negotiating with the appropriate stakeholders. Create Implementation plan, change records present to appropriate Change Advisory Board (CAB)/Business Review Board (BRB) to obtain change approvals, conduct Implementation plan walkthrough engage the team members required for the Implementations. Lead the coordination and execution of end-to-end release Implementation activities including TVT, BVT, Implementation issues Hyper-care support. Plan manage change communications by articulating the change progress including any Implementation issues, throughout the Release to the appropriate Release stakeholders. What will you bring You will have at least 5+ years of experience in Project delivery roles that encompass people, process and technology liaising with multidisciplinary teams. Strong experience in delivering technical releases (e.g. Application/Platform migrations) end-to-end for complex initiatives. Experience in Cloud migrations will be an additional advantage. Demonstrated experience in Release, Change Incident Management and ability to apply across cross-functional teams platforms. Exceptional stakeholder management experience, Negotiation skills Experience in priortising managing Project Backlogs, proactively identify dependencies and risks develop mitigation plans. Experience in common tools such as JIRA, Confluence, Bamboo, Service Now etc. Experience / Certification with Agile and sound knowledge of Scrum and iterative release delivery. Able to understand technology principles and tools, to effectively provision and co-ordinate complex interdependencies required for the Technical Release. Ability to inform Tribe/Squad prioritisation decisions while establishing and maintaining a high level of customer trust and confidence. Knowledge Cloud platforms (e.g. AWS/GCP), Devops (CI/CD) and tools will be added advantage

Executing core assurance functions under ANZ s I.AM Framework Control Officer role including risk profiling, control testing, KRI monitoring, event and treatment management, audit item remediation tracking Performing risk assessments and facilitating acceptance by relevant senior stakeholders or business remediation as required Preparation and participation of Risk Management Committee / Forums, reporting and advising on performance of key risk metrics Delivery of the Country Risk Attestations (CPS220/CPS234) Identifying trends and emerging risks relevant to business context and advising country leadership team on strategic improvements in Risk and Control environment Managing business continuity assurance in line with ANZ framework requirements Driving non-financial risk awareness, education and training promoting operational risk management as a core capability for all within an active, mature Risk Culture Partnering with ANZ India business (Mumbai + GIFT branch) to support them in executing their risk management accountabilities (i.e., change management, audit item remediation, event responses, control implementation) and pursue cost effective, innovative and competitive strategies to manage risk which contribute to improving business performance Operational risk review and advisory in local policy, procedure, product and projects. What will you bring To grow and be successful in this role, you will ideally bring the following: University degree, extensive years of relevant experience in Risk Management teams of banking and financial services sector People management and Operational Risk management experience Exposure to and thorough understanding of bank s Risk and Compliance management Understanding of ANZ s Institutional Business structure and function Familiarity with the ANZ s I.AM Amplified transformation in progress Experience designing and implementing business process improvements Knowledge of India banking practices, legislation, statutory and regulatory requirements. Exposure to 1st and 2nd line of defence function Experience managing complex senior stakeholder and country Leadership Team relationships including influencing negotiation skills Ability to manage competing priorities and conflicting issues in a professional manner Ability to manage conflicts and/or escalations in a productive manner which encourages active Operational Risk Management to ensure a well-managed business Exceptional written and verbal communication skills Experience in challenging the status quo to ensure that business solutions have considered and implemented a well-managed approach to risk mitigation while operating within risk appetite Able to use initiative, take action and be persistent in addressing issues

Collect and provide detailed technical specifications based on business requirement specifications Build enhance Murex reporting solution covering FO, BO, MO modules including settlements, collateral Implement datamart reports to cater to various stakeholders / downstream applications. Support Murex Reporting development through design build of various datamart objects - Feeders, extractions batches of feeders extractions, processing scripts, custom scripts, stored procedures etc. Develop complex stored procedures, SQL solutions Review assess Datamart Reporting implementation provide design improvements As a Datamart Reporting SME - Review development of the team members provide peer review comments suggestions to improve Develop processing scripts and participate in enhancing/optimising the Intraday EOD batches, including developing configuration of Jobs through scheduling tools like Control-M Analyse the Datamart setup and the table structures for the purpose of identifying redundant objects, minimizing the execution time of batches, and seeking the possibility of reuse of objects Embed release engineering Murex datamart best practices to influence the optimisation and flow of value through the releases Track and resolve impediments for the development activities for the team members Closely work with team members to assign, review track progress for tasks activities Support Reports Reconciliation by analysing differences for different reports providing the root cause Provide subject matter expertise towards investigation, root cause analysis subsequent resolution of Murex production issues Support execution of progression, regression automation activities. What will you bring To grow and be successful in this role, you will ideally bring the following: Murex reporting expertise deep understanding of Murex Trade life cycle across various modules Overall 10+ years of IT experience with at least 7 Years of Murex Datamart Development experience Good exposure to Datamart architecture and solution design Strong knowledge on SQL (Advance SQL) PL-SQL Should have experience on building custom shell scripts to achieve desired functionality supporting the reporting solution Exposure in creating EOD scripts scheduling them in schedulers like Control-M, Autosys etc. Should have experience in working on CI/CD Murex DevOps processes including usage of tools like Jenkins, Git, InteliJ etc. Experience working in an agile environment, at scale Excellent communication and interpersonal skills, with the ability to collaborate effectively with business stakeholders, traders, and IT teams. Solid understanding of financial markets, asset classes, and trading instruments (e.g., fixed income, equities, foreign exchange, derivatives) Demonstrated competency to deliver business outcomes of the various initiatives Be able to apply engineering principles and tools to effectively provision and co-ordinate complex interdependencies Proven experience in a similar role involving Murex Reporting activities managing the upstream/downstream integrations with corresponding business stakeholders. Mx 2.11 Datamart Reporting experience Understanding of other Murex modules like MxML exchange, Pre-trade etc

As a Senior Product Delivery Manager in our Product Services Delivery team in Commercial, you ll play a key role in delivering key simplification and proposition enhancements to the Lend Grow product portfolio. You will also contribute to ensure product improvements, customer migrations and critical product delivery initiatives are planned and delivered safely, materially improving customer and banker experience. You will help to deal into significant complexity, solving complex technology and business problems to provide improved product propositions designed by the Product team. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Location: Bengaluru Role Type: Permanent What will your day look like As a Senior Product Delivery Manager , you will: Drive end to end delivery of key simplification and proposition enhancements to the Lend and Grow portfolio. Work across functional teams and business units, looking end to end across the change process to deliver value for our customers. Lead and coach the team by fostering collaboration, supporting professional growth and ensuring alignment with organizational goals Elicit business requirements, prepare requirement traceability matrix and conduct business impact analysis. Robust stakeholder engagement and management plans in place including project/programme communications and reporting Translate business requirements into solutions by understanding needs, feasibility and impact. Plan and conduct user acceptance testing (UAT) / business verification testing (BVT) and ensure test results are well documented in JIRA. Identify, monitor, and manage risks, issues, and dependencies, agreeing appropriate risk responses. Adhere to established ADF PPM principles, business/technology change management and governance processes within ANZ. Actively participate in stand-ups, sprint planning, showcases and retrospective ceremonies. What will you bring To grow and be successful in this role, you will ideally bring the following: 8+ years of experience in End-to-End Delivery Management. 5+ years of experience as a People Leader. Strong Business Analysis, Change Management, Project Management and Problem-Solving skills. Excellent communications, influencing and stakeholder management skills. Ability to convey and comprehend information effectively in both spoken and written formats. Experience with Risk, Issue Management and Data Interpretation. Strong understanding of ADF PPM principles, business/technology change management and governance processes within ANZ is an added advantage. Good to have Knowledge of Lend Grow products, processes and or systems.

services for our customers, to building a bank for the future. About the Role As a Senior Engineer, within the Technology Assurance Controls team, you will be responsible for building and running a number of risk, delivery control testing solutions both on-premises and in cloud environments. You will be integral to managing automation of control and control testing which allows ANZ to be proactive and leading in their technology risk management practices. The ideal candidate will have a broad understanding of risk, controls and delivery frameworks as well as have a deep proven understanding in technology. They are intensely curious in technology and data with a passion for ensuring quality across all facets of technology operations and delivery, including following emerging regulatory trends, how they could apply to ANZ and appropriate solutions to respond. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Manyata Tech Park, Bengaluru Work Hours: Regular with Hybrid work model What will your day look like As a Senior Engineer, you will: Lead, mentor and manage a team of Engineers Deliver ANZ Technology Assurance Controls team Automation agenda Use your understanding of risk, and controls to find a technical solution and engage broader technical teams to drive improvement and uplift on their capabilities and outcomes related to technology deliver and operations. Identify opportunities for continuous improvement and implement solutions to provide more effective and insightful analysis, oversight and engagement What will you bring To grow and be successful in this role, you will ideally bring the following: 10+ years hands-on programming. Extensive hands-on experience in coding in at least 5 of the following areas at expert level: Python (Django), JavaScript, Co-pilot, ServiceNow, Cloud AI, SQL and Qlik/Tableau At least 5 years experience in ANZ systems integration Extensive experience in a Senior Engineering roles, mentoring and stakeholders management Self-driven and thrive to learn and succeed. Good to have: Use your understanding of risk, controls and delivery frameworks to find a technical solution and engage broader technical teams to drive improvement and uplift on their capabilities and outcomes related to technology deliver and operations. Identify opportunities for continuous improvement and implement solutions to provide more effective and insightful analysis, oversight and engagement The ability to tell the story and present accurate data in a meaningful and functional manner, meeting customer requirement. Ability to understand new technology quickly, problem solve, and a can-do attitude will set you on the path to success.

As a Murex Chapter Lead - Testing: you will be responsible to lead, mentor manage Murex QA team to ensure the quality and effectiveness of Murex testing activities. Role Location: Bengaluru Role Type: Permanent Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. What will your day look like As a Murex Chapter Lead - Testing, you will: Test Planning and Strategy: Develop and implement test plans and strategies for Murex implementations and enhancements, ensuring comprehensive test coverage and alignment with project requirements. Test Execution and Management: Oversee and execute functional, regression, and integration testing, ensuring that all tests are performed effectively and accurately Defect Management: Track, prioritize, and oversee resolution of defects identified during testing cycles. Conduct/Oversee defect triage to prioritize issues, and ensure timely resolution Collaborating with development teams and stakeholders to ensure efficient problem resolution Test Management - Oversee various testing phases, ensuring all tests are executed efficiently and effectively. Test Progress Reporting - Chair progress meetings and report on test progress, issues, and outcomes Automation Oversight: Manage test automation processes to enhance testing efficiency Stakeholder Communication: Collaborate effectively with various stakeholders, including business analysts, developers, and project managers, to ensure successful project delivery What will you bring To grow and be successful in this role, you will ideally bring the following: Overall 12+ years of IT/Testing experience and 8+ years of Murex Testing and Test Management experience Should have experience working as test manager/test lead on various different Murex projects in past including transformation programs, Binary upgrades, Change the Bank Strong understanding of various Murex modules especially Front office, Back office - Settlements, Confirmations Accounting, Collateral Should have past experience in working on Test Scripts Test Case definitions, Manual Automated test executions Proven experience in software testing methodologies, including functional, regression, and integration testing Strong analytical and problem-solving skills to identify and resolve testing issues Should have good experience on automation testing tools like MxTest and able to provide guidance on automation testing framework Experience in putting together test strategy, test plans for different Murex programs Strong understanding of SDLC and proven experience in software testing methodologies, including functional, regression, and integration testing Excellent leadership, communication, and interpersonal skills to effectively manage and guide testing teams Strong analytical and problem-solving skills to identify and resolve testing issues Testing certification like ISQTB etc Experience on other capital markets platform

We are looking for flexible developers who are interested in all aspects and areas of coding. A unique opportunity to provide value to our customers through goMoney native mobile Android. As part of the engineering capability area, we have a focus of turning one of New Zealand s largest technology stacks into a simple and seamless banking experience. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. What will your day look like Build and contribute to the design of ANZ s Mobile banking platform (goMoney). Enable the Bank to maintain, develop and enhance functionality of banking systems to meet business needs. Provide technical guidance and leadership to other development staff. Working in cross functional teams with the opportunity to flex your development skills in different areas alongside mobile. You will be passionate about driving change and improvements in development, testing and the continuous delivery spaces, delivering quality software faster and more reliably. What will you bring To grow and be successful in this role, you will ideally bring the following: A strong interest and passion for mobile development Native Android development experience, Kotlin and Java (4+ years) Strong awareness of the banking and finance industry, trends and threats (technology, products, regulatory environment Proven experience as an android developer working within Agile teams. Expected to contribute to the ongoing improvement of development processes, tools, strategies and methodologies Ability to step up and provide technical leadership and guidance where required Be able to balance the often competing priorities of quality, time and scope with a well-considered approach Experience in mentoring and sharing knowledge with your peers Essential skills and experience Attitude is everything: a positive, can-do attitude who s willing to be open and pragmatic in getting the job done A genuine interest and passion for mobile development Sound native Android mobile experience, Kotlin and Java (4+ years) Proven ability to provide technical leadership where required Possess the ability to operate at all levels communicating and collaborating well to solve problems and influence change Excellent communication, written, and presentation skills Experience calling RESTful JSON services Experience with open source libraries such as RxJava, Dagger 2, Coroutines Experience writing highly tested code within a shared code base and applying best practice principles and techniques agreed on by the wider team Experience working in Scrum and associated agile techniques Experience with using GIT for software version control CI/CD pipeline creation, maintenance and enhancements Experience working with CI/CD software development pipelines Automated UI test development experience (Espresso) Knowledge of MVVM patterns as well as Android Jetpack Compose experience Multi-threaded development and debugging experience

We are looking for flexible developers who are interested in all aspects and areas of coding. A unique opportunity to provide value to our customers through goMoney native mobile iOS. As part of the engineering capability area, we have a focus of turning one of New Zealand s largest technology stacks into a simple and seamless banking experience. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. What will your day look like Build and contribute to the design of ANZ s Mobile banking platform (goMoney). Enable the Bank to maintain, develop and enhance functionality of banking systems to meet business needs. Provide technical guidance and leadership to other development staff. Working in cross functional teams with the opportunity to flex your development skills in different areas alongside mobile. You will be passionate about driving change and improvements in development, testing and the continuous delivery spaces, delivering quality software faster and more reliably. What will you bring To grow and be successful in this role, you will ideally bring the following: A strong interest and passion for mobile development Native iOS development experience, Swift, Objective C (4+ years) Strong awareness of the banking and finance industry, trends and threats (technology, products, regulatory environment Proven experience as an iOS developer working within Agile teams. Expected to contribute to the ongoing improvement of development processes, tools, strategies and methodologies Ability to step up and provide technical leadership and guidance where required Be able to balance the often competing priorities of quality, time and scope with a well-considered approach Experience in mentoring and sharing knowledge with your peers Essential skills and experience Attitude is everything: a positive, can-do attitude who s willing to be open and pragmatic in getting the job done A genuine interest and passion for mobile development Sound native iOS mobile experience, Swift, Objective C (4+ years) Proven ability to provide technical leadership where required Possess the ability to operate at all levels communicating and collaborating well to solve problems and influence change Excellent communication, written, and presentation skills Deep understanding of Fastlane Experience writing highly tested code within a shared code base and applying best practice principles and techniques agreed on by the wider team Experience working in Scrum and associated agile techniques Experience with using GIT for software version control CI/CD pipeline creation, maintenance and enhancements Experience working with CI/CD software development pipelines Automated UI test development experience Knowledge of MVVM patterns as well as SwiftUI experience Multi-threaded development and debugging experience

Share accountability for aligning the team with the technical direction, for the coding, design, code quality, system stability and resiliency of the area they are working on or leading Partner with Chapter Lead(s), Platform Lead(s), Technical Lead(s) and Architect(s) to deliver changes faster and improve quality and stability of your project/product Collaborate closely with Chapter Lead(s), Platform Lead(s), Lead Engineers, Lead Developers, Architecture, Business Analysts, Product Owners and other team members to ensure solutions meet customer expectations Endorse and promote the ANZ way of working (ICARE values) Stimulate interaction between squads with aim to realise purpose and missions Inspire teams and individuals to innovate and try new things, promotes uplifting of each other, and is adaptive to change Nurture a growth mindset and curiosity, and encourages sharing of knowledge Mentor and/or coaches developers Will contribute to technical guidance for the team to deliver high-quality products Understands the business domain and aligns with the direction, both present and future, for technical improvements or solutions Work in an Agile, customer centric and collaborative team, with a range of business and technical stakeholders to deliver outcomes and value for our customers What will you bring To grow and be successful in this role, you will ideally be/ bring the following: People oriented, with a passion for developing others; having previous people leadership or mentoring experience would be a bonus Possess collaborative leadership skills that encourages knowledge sharing and a culture of continuous improvement 3+ years Salesforce development experience at a Senior level Salesforce Platform App Builder Certification (minimum requirement) Salesforce Platform Developer I Certification (minimum requirement) Salesforce Platform Developer II Certification (beneficial) Salesforce Omni Studio Consultant or Developer (beneficial) Salesforce Java Script Developer Certification (beneficial) Financial experience/background (nice to have) Experience and knowledge of Continuous Integration and Continuous Delivery (CI/CD) A fast learner, able to work independently, and adapt to changing priorities to support business goals/objectives A clear leader in complex troubleshooting and problem determination The ability to identify areas for process improvement and champion change

As a Cloud Engineer in our Tech CDIS, you ll play a key role is to lead the development of a self-serving data mesh platform in a GCP environment, equipped with numerous capabilities to deliver a data product experience to internal customers. This position is integral to ANZs Actionable Data initiative, focusing on the Data Workflow Plane and Data Product Catalog, and is key to achieving strategic milestones in the FY24 Data Mesh initiative. Additionally, it involves providing technical leadership and mentorship within the EDAE team, significantly influencing the direction and success of ANZs data capabilities on a broad scale. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type:Permanent Role Location: Bengaluru What will your day look like Low level Design, build, test and support a secure, robust and scalable Central Data Mesh Platform on Google Cloud Platform Solving ambiguous and complex engineering problems Work collaboratively within and across teams, Tech Areas and Domains Utilise tools and practices to build, verify and deploy solutions in the most efficient ways, we place a high emphasis on Software Fundamentals Implements a culture within the Tribe and the Chapter, encouraging best practices around reviews, quality, and documentation. Provide ongoing support for platforms as required e.g. problem and incident management. What will you bring To grow and be successful in this role, you will ideally bring the following: The must have knowledge, skill and experience (KSE) the role requires are: Proficiency in designing and developing scalable and decoupled microservices to ensure seamless and responsive service interactions. Primary proficiency in Python and experience with a secondary language such as Golang or Java. 2 years of experience with any Cloud provider (preferably GCP services like Cloud Build, Cloud Functions/ Cloud Run, GKE, Logging, GCS, Cloud SQL IAM). In-depth knowledge and hands-on experience with K8s (preferably GKE). You place a high emphasis on Software Engineering fundamentals such as code and configuration management, CICD/Automation and automated testing. Working with operations, security, compliance and architecture groups to develop secure, scalable and supportable solutions. Proficiency in designing scalable and robust solutions leveraging cloud-native technologies and architectures. Expertise in managing diverse stakeholder expectations and adept at prioritizing tasks to align with strategic objectives and deliver optimal outcomes. Good to have knowledge, skills and experiences Ability to integrate Kafka to handle real-time data. Proficiency in monitoring tools like Splunk and other cloud-native tools. Experience using Robot Framework for automated UAT is highly desirable. Experience in handling and managing data effectively using Data Services in any cloud platform.

In this role, you will have the opportunity to: Take a leadership role in a fast moving area of our business and technology environment Collaborate with like-minded peers in a broad based Enterprise Architecture team. Work with a team of highly experienced and professional Solution Architects to enable delivery of new capabilities. Support a core governance function of the bank, ensuring our technology stays fit for purpose now and in the future. Provide expertise to help resolve options analysis and major decisions Research and apply emerging technology solutions and approaches Collaborate with business and technology stakeholders to define strategic technology roadmaps, architectural standards and principles What will you bring First and foremost, we re looking for a passionate technologist who is always looking at doing things better (i.e. using Cloud / AI / Machine Learning) and from here, you will bring: Deep platform / product knowledge to define architectural standards and technology roadmaps that meet business needs Experience and understanding of cloud platforms, micro-services, and data architectures Knowledge and experience of Markets products and services, particularly within Credit and Market Risk functions Understanding of the technology stack in depth, including applications within and outside the Tech Area Good communicator and problem solver that can understand and translate business needs into strategic technology roadmaps and architectural principles

As an Engineer in Markets Digital Sales Technology, you ll play a key role in helping to provide secure reliable services underpinned by Markets data, with guarantees such as stability, consistency and integrity. The role requires strong analytical development skills in both the SP Global EDM (formerly Markit EDM) and Java. The Engineer will be involved in end-to-end management of solutions, from coding to deployment through non-prod and guidance to the Support team for finally deploying to production. The Engineer will be a key contributor to the Implementation Plans for these production deployments. The role also has a shared responsibility in supporting the 2nd level Support team in resolving technical issues. The role requires an eye for continuous improvement, identifying and driving through initiatives that improve the efficiencies and effectiveness of the individual as well as the team. The Engineer contributes to Engineering communities, meetups and conferences to promote technology development culture and practices. The role forms part of a support roster and will be required to be available some weekends for on-call work to support our releases. It is expected this will be approximately 2 weeks in every 8. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Location: Bengaluru Role Type: Permanent, Fulltime What will your day look like As an Engineer, you will: Work with operations and architecture groups developing scalable, innovative and supportable solutions. Work with the Technology Manager and the squad to ensure the technical design is aligned to the initiative goal and objectives. Work on priority development tasks. Test your solutions to ensure a high level of confidence in quality and conformance to requirements. Manage the deployment of your (in conjunction with the team s) work throughout non production environments. Co-ordinate the in-flight work with the team, in conjunction with priorities set by the management and release team. Provide production support as 3rd Level support to the 2nd Level Production Support team. What will you bring To grow and be successful in this role, you will ideally bring the following: Extensive ETL experience in the SP Global EDM product. High level SQL skills. Strong Java coding skills. Knowledge of Spring. Experience in supporting production systems. Experience in CI/CD tools.

1. Strategic Leadership Architecture Governance Define and maintain strategic architectural roadmaps for Group Finance and Group Risk estates. Ensure all architecture decisions align with ANZ s enterprise strategy, compliance requirements, and best practices. Provide thought leadership, offering expert guidance and recommendations to address business needs and drive innovation. 2. Solution Design Technical Oversight Design scalable, resilient, and efficient technical and non-technical solutions to meet customer and business needs. Work across multiple teams, use cases, and source systems to develop an architecture that drives business value and flexibility. Collaborate with engineering teams to resolve technology challenges, ensuring seamless implementation. 3. Planning, Prioritization and Execution Define priorities, dependencies, and strategic initiatives, ensuring alignment with business goals and user needs. Identify, track, and resolve dependencies across people, processes, and technology. Drive efficient execution of technology roadmaps, balancing short-term impact with long-term scalability. 4. Stakeholder Engagement Relationship Management Build and maintain strong relationships with business and technology teams across Group Services, Finance, and Risk. Influence senior stakeholders, facilitating informed decision-making and architectural alignment. Communicate complex architectural concepts in a clear and compelling manner to both technical and non-technical audiences. 5. Collaboration Continuous Improvement Work closely with cross-functional teams, fostering a culture of innovation and collaboration. Act as a bridge between business and technology, ensuring alignment on strategic initiatives. Promote best practices, reusability, and simplification across the domain to enhance efficiency and reduce costs. What will you bring Domain Expertise Industry Knowledge Extensive experience in Group Finance, Procurement, Tax, Treasury, and Risk domains. Strong understanding of financial regulations, compliance, and risk management frameworks. Proven ability to evaluate and present solution options that align with business needs. Architectural Technical Expertise Hands-on experience in designing and implementing scalable, resilient, and secure solutions across: Cloud Hybrid Cloud (AWS, Azure, GCP) Network, Storage, Compute Cloud SaaS solutions and enterprise applications Expertise in defining and enforcing architectural guardrails, patterns, and best practices. Strong ability to translate business requirements into technology solutions while ensuring scalability, security, and compliance. Experience working with engineering teams to address technology challenges and drive innovation. Strategic Thinking and Solution Design Proven track record in designing innovative, commercially viable solutions that deliver business value within 3-6 months, while minimizing Total Cost of Ownership (TCO). Ability to define and maintain architectural roadmaps, domain strategies, and reference architectures. Strong problem-solving skills, addressing complex, enterprise-wide challenges with scalable and efficient solutions. Leadership Collaboration Experience leading cross-functional teams and strategic initiatives across the enterprise. Strong ability to influence senior stakeholders, facilitate decision-making, and drive enterprise-wide architectural alignment. Proven ability to mentor and empower teams, fostering autonomy, innovation, and collaboration. Capable of stepping into Domain Architect roles when required. Communication Stakeholder Engagement Exceptional communication, negotiation, and interpersonal skills to manage stakeholder relationships effectively. Ability to simplify complex technical concepts for both technical and non-technical audiences. Recognized as a thought leader in specific technology areas, driving best practices and industry trends. Qualifications Experience 7-10 years of experience in architecture roles such as Solution Designer, Technical Architect, or Enterprise Architect. Proven ability to drive outcomes and deliver initiatives, with at least 7 years as a Solution Designer/Architect or Engineer. Degree in Computer Science, Information Technology, or a related field. Preferred certifications: TOGAF certification Cloud Certifications (AWS, Azure, or GCP)

1. Strategic Leadership Architecture Governance Define and maintain strategic architectural roadmaps for Group Finance and Group Risk estates. Ensure all architecture decisions align with ANZ s enterprise strategy, compliance requirements, and best practices. Provide thought leadership, offering expert guidance and recommendations to address business needs and drive innovation. 2. Solution Design Technical Oversight Design scalable, resilient, and efficient technical and non-technical solutions to meet customer and business needs. Work across multiple teams, use cases, and source systems to develop an architecture that drives business value and flexibility. Collaborate with engineering teams to resolve technology challenges, ensuring seamless implementation. 3. Planning, Prioritization and Execution Define priorities, dependencies, and strategic initiatives, ensuring alignment with business goals and user needs. Identify, track, and resolve dependencies across people, processes, and technology. Drive efficient execution of technology roadmaps, balancing short-term impact with long-term scalability. 4. Stakeholder Engagement Relationship Management Build and maintain strong relationships with business and technology teams across Group Services, Finance, and Risk. Influence senior stakeholders, facilitating informed decision-making and architectural alignment. Communicate complex architectural concepts in a clear and compelling manner to both technical and non-technical audiences. 5. Collaboration Continuous Improvement Work closely with cross-functional teams, fostering a culture of innovation and collaboration. Act as a bridge between business and technology, ensuring alignment on strategic initiatives. Promote best practices, reusability, and simplification across the domain to enhance efficiency and reduce costs. What will you bring Domain Expertise Industry Knowledge Extensive experience in Group Finance, Procurement, Tax, Treasury, and Risk domains. Strong knowledge of financial regulations, compliance standards, and risk management frameworks. Proven ability to evaluate and present solution options that align with business needs and strategic goals. Architecture Technical Leadership Hands-on experience in designing and implementing scalable, resilient, and secure architectures across: Cloud Hybrid Cloud (AWS, Azure, GCP) Network, Storage, Compute Cloud SaaS solutions and enterprise applications Expertise in defining and enforcing architectural guardrails, patterns, and best practices. Ability to translate business requirements into technology solutions while ensuring compliance and scalability. Experience collaborating with engineering teams to resolve technical challenges and drive innovation. Strategic Thinking and Solution Design: Ability to define and maintain architectural roadmaps and domain strategies. Proven track record in designing innovative, commercially viable solutions that deliver business value within 3-6 months while minimizing Total Cost of Ownership (TCO). Strong problem-solving skills, capable of addressing complex, enterprise-wide challenges with creative and scalable solutions. Leadership Collaboration Experience leading large, cross-functional teams and strategic initiatives. Strong ability to influence senior stakeholders, drive decision-making, and lead organizational change. Proven ability to mentor and empower teams, enabling autonomy and fostering innovation. Capable of stepping into Domain Architect roles when required. Communication Stakeholder Engagement Strong negotiation, communication, and interpersonal skills to develop and manage relationships with senior stakeholders. Ability to articulate complex technical concepts to both technical and non-technical audiences. Recognized as a thought leader in a specific technology area, driving industry best practices and innovation. Preferred Qualifications Experience 10+ years of experience in architecture roles such as Solution Architect, Technical Architect, or Enterprise Architect. Deep expertise in cloud architecture patterns, domain strategies, and enterprise roadmaps. TOGAF certification and Cloud Certifications (AWS, Azure, or GCP) preferred. Degree in Computer Science, Information Technology, or a related field.

As a Release Lead in our [Workplace Place Tech Area/ Release Lead Chapter / Digital Employee Experience / Group Services] you ll play a key role in helping to provide the best Workplace experience to ANZ staff. Some of the technologies include GenAI MS CoPilot, MS TEAMS, Exchange/Email, SharePoint, OneDrive, MS M365, MS Windows 365, eSign, Voice, Jira, Confluence. This role helps convert business initiatives into cross-platform or cross-Tribe ANZ Delivery Framework (ADF) releases of new technology features or enhancements which are run as Agile Release Trains. The role also includes assisting with building the Release Lead chapter, Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Bangalore Work Hours: 7:00am - 4:00pm What will your day look like Work closely with the Initiative Leads and Product Owners to plan and deliver ANZ Delivery Framework (ADF) releases using tools such as JIRA and Confluence which release value incrementally to our employees and customers. Releases deliver an outcome and business value. Identify and manage dependencies between squads within and external to Digital Employee Experience. Use the ANZ Delivery Framework (ADF) to identify enablers, determine the ADF controls so that they are planned for and met. Deliver the release to scope, cost, quality and timelines. Certification/Skills: Certifications Ideally Scaled Agile Certified - e.g. SAFE or RTE Ideally Project Management Certified - e.g. PMI, PRINCE \ Essential skills Experience in planning projects which release value incrementally. Experience in identifying and managing dependencies Experience with ANZ Delivery Framework (ADF) and ensure that the ADF controls are determined and planned for. Experienced with complex platform-based technology "stacks" What will you bring To grow and be successful in this role, you will ideally bring the following: Scheduling and Analysis - Have assessed the size of work packages and influenced value creation of a release. Have developed an iterative plan inclusive of schedule, staffing and success release criteria. Have co-ordinated across a range of dependencies to balance release planning with organisational priorities. Have understood and resolved complex interdependencies. Have developed and presented complex schedule and dependency plans as well as systematic identification and analysis of user groups in order to plan and conduct release engagement interactions Technical Release Management & Implementation - Co-ordinated and/or executed one or more than moderate to complex pre-deployment activities EG: code scan, vulnerability scan and Security Penetration testing etc. Co-ordinated and/or executed moderate to complex deployment activities into production EG: Code deployment. Co-ordinated and/or executed moderate to complex post production verification activities Eg: Business Verification Testing. Co-ordinated changes. Supported the recovery of Production and/or implementation issues. Domain & Industry Knowledge & Expertise - Leveraged business acumen and technical knowledge to influence outcomes and deliver value for a release. Assisted business with complex risk profiling - identify and assess risks and controls. Continuous Improvement & Change - Ensured Technology Areas have the right tooling and schedule release model in place to ensure outcomes are delivered on time. Introduced and efficiently used tools to manage and monitor project spend against budgets and other framework delivery tools. Other skills: Soft Skills Stakeholder Management and Customer Focus - Able to work with Tribe Performance Leads, Technology Area Architects and Product Owners to develop solutions that map to release value; understanding what is foundational, what is "core" to releasing value and what is "gold-plating". Able to assess the MVP for do-ability and relevance towards strategic outcomes. Able to communicate well with various stakeholders. Influence, Negotiation and Communication - Able to facilitate collaborations between stakeholders who have diverse objectives. Able to ensure buy-in to a release approach. Encourages common planning and release design skills across Technology Areas to enable others to manage change in a complex operating environment. Able to communicate release delivery plans to stakeholders. Built strong and influential stakeholder relationships. Educational Background (if required) Ideally a bachelor in Engineering, Information Technology or Business Analysis

This role undertakes responsibility for the management of collateral, primary economic terms & regulatory reporting reconciliations using various systems and applications to satisfactorily identify, report and resolve exceptions. This includes but is not limited to: Ensuring any significant exceptions are monitored for prompt resolution by the relevant stakeholders. Taking responsibility for the escalation procedure as required. Regular review of UAT testing of new reconciliations and engagement of stakeholders to ensure any issues are actioned. Regular review of UAT testing of new systems and engagement of stakeholders to ensure any issues are actioned. Responsible for the regulatory compliance reporting associated with the Dodd-Frank Act and all other Jurisdiction OTC regulatory rules. Responsible for ensuring periodic internal & external audit The role requires excellent knowledge of daily mark to market movements of trading equity, collateral management and of OTC products and their respective work flows through the various systems, including manual processes. The role additionally requires high-level engagement with a variety of stakeholders including Front Office, Middle Office, Operations and IT department, to discuss issues and root causes and agree sound risk-balanced solutions. Additional project related work will be required as the bank looks to become complaint with new and continuously changing regulatory requirements. Role Type: Permanent Role Location: Bangalore What will your day look like The role has 13 BLR staff reporting in for BAU operations, BAU improvements , implementation of regulatory change including UAT and BVT tech changes. Primary line manager responsibilities are running staff meetings and providing communications, staff coaching/one on ones, performance appraisals and career growth. As a Regulatory & Reporting Manager, you are accountable for running, monitoring and controlling the below BAU processes: Client valuations Regulatory reconciliations & includes managing external audit process TriResolve & Xceptor Portrecs reconciliations and TriResolve material terms - includes external & internal audits & control testing Regulatory reporting ( level 1 & 2 support) CFTC record keeping OTC controls Production of monthly RTM stats and pack - proactive management of risk within processes What will you bring The Must have experiences Managing multiple BAU process Attain a high level of SME knowledge to proactively control regulatory risk Educate and maintain a strong risk culture in staff Review and report relevant risk events in a timely manner Oversight of all amendments to documentation Work with tech team to eliminate all system downtime/errors Managing change initiatives Identifying and planning process & control uplifts Stakeholder and technology management On time delivery BAU uplifts Managing staff Staff overtime, WFH and BCP plans Manage and maintain team engagement & motivation Manage performance reviews, one on ones and any adverse feedback of direct staff. Costs kept within team budget. Good to have knowledge, skills and experiences Co-ordination of regular meetings with all key stakeholders. Review 5-why analysis plans to losses and place preventative controls to minimise reoccurrence. Management of cost savings targets via data analysis, such as minimize over-reporting Close liaison with New Products team and with system/application owners to ensure all flows are meeting regulatory, risk, time reporting constraints. First escalation point for any issues relating to over/under reported OTC products & collateral/Portfolio reconciling items identified in the reconciliation process.

The role is critical in making this happen, your role is to optimise existing end-to-end customer journeys and improve the customer experience by devising new, innovative solutions, services, products, or propositions. You will have an intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do. You will readily apply and share your expertise whilst also be willing to broaden and develop your skillset. We are making ANZ a great place for employee to grow. You will learn and innovate because underpinning everything we do is a Growth Mindset. We will challenge you to become an industry-leading analyst while supporting you in a friendly work environment. Role Type: Apprentice (1 year) Role Location: Bengaluru Work Hours: As per Business requirement Stipend: INR 22,500/- per month Benefit: Free Transport You will have an opportunity to be part of the following teams depending on the skill and knowledge you bring on to the table. Australia & New Zealand Retail Home Loans Business Owners Retail Banking Institutional Banking Payments & Reconciliations Markets Tax & Finance Strategy & Project Management Office Procurement Talent & Culture (HR) Group Risk Institutional Assurance Support Functions What will you bring To grow and be successful in this role, you will ideally bring the following: Soft Skills Blue-sky thinking Communication & relationship building Problem solving Planning and organisation Team Player Presentation Skills Flexible to change Attention to detail Reasoning & Questioning Skills You are not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these in your toolbox, we would love to hear from you.

At ANZ our purpose is to shape a world where people and communities thrive. We re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things- whether they re buying a home, building a business, or saving for things big or small. The is critical in making this happen, your role is to optimise existing end-to-end customer journeys and improve the customer experience by devising new, innovative solutions, services, products, or propositions. You will have an intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do. You will readily apply and share your expertise whilst also be willing to broaden and develop your skillset. We re making ANZ a great place for engineers to grow. You ll learn and innovate because underpinning everything we do is a Growth Mindset. We ll challenge you to become an industry-leading engineer while supporting you in a friendly work environment You will have an opportunity to be part of the following tribes depending on the skill and knowledge you bring on to the table. Business Services Enterprise Finance & Data Institutional - Digital Banking Operations (DBO) Institutional Tech CDIS (Customer Digital & Infrastructure Services) Payments AR & C (Retail & Customer Experience) ESM (Enterprise Service Management Role Location: ANZ Support Services India Private Limited SEZ Zone, Embassy Property Developments Pvt Ltd(EPDPL) Acacia, Parcel 1, Ground, 1st and 6th to 18th Floor Rachenahalli Village, K.R. Puram Hobli, Bengaluru 560045, India. Role Type: Apprenticeship (1 Year) Stipend per month - INR 22,500/- Other benefits - Free Transport What will you bring To grow and be successful in this role, you will ideally bring the following: Key Responsibilities: Collaborate with cross-functional teams to design, develop, and implement technology solutions. Analyze data and generate insights to support business decisions. Develop and maintain software applications using various programming languages. Ensure the quality and performance of applications through testing and debugging. Participate in the full software development lifecycle, from requirements gathering to deployment. Provide technical support and troubleshooting for applications and systems. Stay updated with the latest industry trends and technologies. Skills and Qualifications: Bachelor s in computer science, Information Technology, Engineering, or related fields. Proficiency in programming languages such as Java, Python, JavaScript, React.js, Node.js, and SQL. Knowledge of data visualization tools like Qliksense and Tableau. Experience with cloud computing platforms (AWS, Google Cloud) and containerization technologies (Docker, Kubernetes). Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Ability to work in a fast-paced and dynamic environment.

As a [Role] in our [Tribe/Team/Domain/Business Unit], you ll play a key role in helping to [state the key goal of the tribe/team/domain (why do they exist)]. This role is responsible for the end to end processing of non routine and complex payments. These roles will require a unique and comprehensive understanding of a multitude of payment processes and technologies. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type: Role Location: Work Hours: What will your day look like As a Payments Processing Officer, you will: Process payments in a timely and accurate manner, minimising potential losses due to late/wrong delivery of payments Assist customer-facing departments to handle customers enquiries/queries over counter/telephone courteously and refer to senior staff/section head when problems encountered Maxime existing and forge new relationships with relevant stakeholders (vendor/supplier, other ANZ entities, business teams) Handle all payment processing including: - Payment system processing in compliance with external regulations internal procedure manuals - Attending to enquiries from customers and correspondent banks - Preparing relevant regulatory/internal reports, and immediate escalation of any suspicious transactions or situations that senior management should be reasonable aware of such as customer disputes and conflict, fraud, or erroneous transactions that could result in a loss to ANZ Work with the relevant business units and functions to increase knowledge and understanding of their environment, products, structure and compliance issues/needs. What will you bring To grow and be successful in this role, you will ideally bring the following: Experience with Personal Banking/Institutional or Payment Processing A drive to reduce inconsistencies risks, errors in own team and surrounding teams. Good knowledge on Personal Banking or Institutional Products and local regulations Have good communication skill and provide good customer service Have good organising and prioritising skills

As a Campaign Analyst, you will: Design and deliver a program of communications including Marketing, Service and Compliance campaigns using MarTech platforms such as HCL Unica Ensure efficient and effective customer contact through campaign execution, including channel specific rules, key customer segmentation and standard inclusion and exclusion requirements Build data flows for single communications or orchestration of customer journeys Work closely with the 1:1 Marketing and Execution Channel Teams to deliver end-to-end customer communications Be a key member of the Campaign Analytics team, supporting each other with peer reviews and knowledge sharing Develop strong ability to translate data insights into practical business recommendations and communicate with stakeholders Use SQL coding to Query databases Ensure a high standard is applied in the design and development of campaigns, focusing on first-time Quality Assurance pass rate Understand the legal, regulatory and policy requirements for usage of customer data, including customer opt-outs, consents & preferences, and privacy considerations What will you bring To grow and be successful in this role, you will ideally bring the following: 4 plus years experience in campaign tools (HCL Unica or similar) Experience in executing Marketing and Compliance Campaigns Ability to effectively manage and communicate to all stakeholders (technical and non-technical) Knowledge of tools and techniques for analysis, data manipulation and presentation (e.g. SQL, Excel) Understanding of Data warehousing or databases (e.g. Teradata, Oracle) Analytical and inquisitive mindset to continuously uncover campaign optimisation opportunities Strong ability to translate data insights into practical business recommendations Problem-solving capabilities.

Build professional capability within your chapter and more broadly by identifying areas where people need to be further challenged or require additional support Responsible for personal development, performance reviews, coaching & development for all chapter members Actively share knowledge in area of expertise across the chapter and more broadly across the portfolio Gather and translate business needs into consumable requirements. This includes leading elicitation workshops, analysis, specification and validation of requirements, as well as by understanding feasibility and potential impact Identify and analyse impacted business processes, including understanding of as-is and to-be process Create new and update existing process maps where necessary using Signavio and obtain appropriate process owner approvals Ensure potential and active risks and issues are captured, assessed, managed and mitigated in a timely manner Work with squads and stakeholders to translate high level goals into detailed plans, business impacts, communications, Training Needs Analysis (TNA) and change interventions, then preparation and execution of those plans Create and maintain supporting materials; including but not exclusive to the collateral required throughout delivery e.g. Knowledge Management Guides, Process Maps, Business Impact Assessment (BIA), Operational Risk Assessment (ORA), Product Variation Document What will you bring To grow and be successful in this role, you will ideally bring the following: Exceptional interpersonal skills and demonstrated ability to inspire, mentor, coach and develop others A minimum of 4+ years experience across change and implementation and/or delivery experience working with multiple stakeholders and complex business needs Demonstrated Business Analysis experience in gathering, translating and validating business requirements through effective elicitation, process mapping, and risk management. An intense passion, curiosity and growth mindset for customers and bankers, their needs and wants, putting both at the centre of everything you do A can do attitude and the ability to effectively prioritise and manage your capacity as a Chapter Lead whilst delivering outcomes as a squad member Ability to explore customer and banker needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate Ability to demonstrate strong relationship and stakeholder influencing skills Retail banking Frontline/Operational/Home Lending experience preferred but not essential

As a Staff Engineer, you ll be part of Business Intelligence Product Area within Digital Banking and Operations domain leading engineering team for multiple applications (Digital Self Service, Digital Backbone, AXON etc.,). You will collaborate with Product Owners, Analysts, and Initiative Leads across various Technology Areas and Domains. Your role will involve promoting and implementing best practices in design, engineering, and asset and service implementation. Additionally, you will empower squads to quickly, reliably, and efficiently develop, test, and release high-quality solutions that drive value for customers. As a Lead/Staff Engineer you are recognised as a skilled engineering practitioner, with depth in at least one specialisation. As a craft leader, you have accountability for technical excellence, driving the right engineering practices and standards across a squad or group of squads. You guide other engineers to deliver quality solutions, sharing good practices through automation and education. You have a strong understanding of organisational context in addition to your technical know-how, making you a trusted advisor and go to for your specialisation for engineers, non-engineers and business leaders. Role Location: Manyata Tech Park Bengaluru Role Type: Permanent, Fulltime What will your day look like Lead a team to engineer and test software solutions to deliver large and/or complex enhancements and changes to applications and services, where the problem space may be ambiguous and lacking existing pattern Lead teams in requirements gathering activities to ensure delivered solutions are fit for purpose; actively identify ambiguities, or similarities with other deliveries, and ensure alignment to ANZ s design, infrastructure and observability standards, and strategic direction Provide direction and guidance to skilled resources to ensure delivery, security and operational risks are identified. Help others to identify and deliver appropriate controls or mitigations including risks to other parts of the organisation Demonstrate a systemic view of the solution by raising potential impacts and limitations to upstream and downstream systems and stakeholders Take ownership/accountability for the creation, revision, and drive adoption of code management practices including: source code management, peer-reviews, CI/CD automation to ensure the quality, security and consistency of delivered solutions Identify new opportunities to reduce toil and automate tasks and workflows, and guide a cohort to understand and deliver on the required uplift Advocate across teams and drive the adoption of engineering accelerators (e.g. automation and improved processes) to maximise the organisational benefit Lead discussion/discovery with business stakeholders to identify and understand key business value and risks of technology services to define and advocate for required improvements, funding and enablement to deliver committed business value Demonstrate an understanding of the financial, commercial and risk constraints to direct and guide delivery within those constraints Collaborate as a member of community of practice to identify opportunities for alignment and maturity uplift which benefit the organisation in improving group practices and capability Review, understand, and prepare architectural artifacts and documents, with minimal support from members of the architecture practice, to ensure solutions are implemented within architectural guiderails. What will you bring To grow and be successful in this role, you will ideally bring the following: 10+ years of experience in the end-to-end design and development lifecycle within complex environments, requiring integration with multiple systems. 4+ years of experience as a Technical Lead, leading a team of multi-skilled developers. Proven ability to mentor junior developers and effectively lead a team to deliver high-quality solutions. Demonstrated problem-solving skills and the capacity to work both independently and collaboratively within a team. Deep understanding of cloud platforms, with proficiency in AWS and GCP. Extensive knowledge of Object-Oriented Programming, Architecture and Design Patterns, Microservices, Distributed Messaging, and System Integration. Hands-on expertise with Java, REACT, OpenShift, Spring Boot, Spring Framework, REST Services, and ORMs like Hibernate. Strong experience working with Confluent/Apache Kafka, including managing Kafka Clusters, Apache Zookeeper, and transforming data into topics and streaming processors. Expertise in building and maintaining streaming APIs, with experience supporting large-scale API versioning and ensuring backward compatibility. Proficient in software development lifecycle tools such as IntelliJ IDEA, Eclipse, JIRA, GitHub, Gradle, Kubernetes, and Docker. Solid experience with DevOps practices, including CI/CD pipelines and Observability tools. In-depth experience with both relational (Postgres, SQL Server) and non-relational databases (GCP Firestore, AWS DocumentDB, MongoDB). Ability to leverage AI to improve both personal and team productivity, driving innovation and efficiency.

We need a talented Qlik Developer to join our FSDI BI Team. Within the BI team you will apply your extensive technical skills and analytical mindset towards Dashboard building. You will play a key role in development and design of QlikSense dashboards which is robust in nature for Trinity Squad. Role Location - Manyata, Bangalore Role Type - Permanent What will your day look like Monitor and analyse business performance and wider metrics across the Business to provide visibility of current state and ensure strategic priorities are being delivered on supporting a focus on good customer outcomes and continuous improvement. Identify and implement changes to streamline team processes and reporting enhancements liaising with appropriate channels and stakeholders Manage strong internal stakeholder relationships to a Senior Leadership level Contribute to the development of a strong risk culture and environment of continuous learning and improvement across Translate requirements into user stories and acceptance criteria. Involved in full life cycle implementation of Business Intelligence projects with Design & Development of Dashboards. Strictly follow the reporting standards and best practices. What will you bring To grow and be successful in this role, you will ideally bring the following: Should have 1-2yrs Qliksense Mashup Experience Should have Basic FullStack Development Experience ex: React, HTML, Javascript & CSS Fluency in both technical-analytical and functional knowledge of business process matters relating to solving business problems and having better stakeholder engagement skills. Experienced in Extraction, Transformation & Loading (ETL) of data. Extensive Business Intelligence and operational solutions experience. Having better understanding and exposure of Qlik In house objects, Qlik Extensions & Vizlib Extensions. Good to have Cloud Knowledge about GCP, AWS. Having good analytical, debugging, and problem-solving skills which is desirable. Writing well designed, testable, efficient code with unit test-cases and good problem-solving skills. Qlik Sense scripting and UI Having better understating of Data warehousing concepts.

We re seeking a talented Data Engineer to join the Australia Data tribe within our Retail & Commercial division. In this role, youll design and implement data processing solutions that support analytics, reporting, and data development across the division. You will drive best practice data engineering, challenge inefficient practices, and influence change to improve business outcomes. Your work will focus on delivering end-to-end solutions, uplifting the data engineering capability within the tribe, and aligning with the broader Enterprise Analytics roadmap. What will your day look like Working in an engineering focused squad to build DataOps tools which can be adopted by a large data community Follow CI/CD and DataOps best practices to continuously improve the development lifecycle of data applications Support delivered tooling and managed services for mission critical workloads What will you bring We are looking for a Data Engineer with hands-on experience in modern data technologies, and an ability to handle fast moving day-to-day development workload. Demonstrated experience with version control systems (e.g. Git) and collaborative coding practices 1-3 years of experience in software engineering practice and exposure to projects with complex codebase Demonstrated experience in Python and test-driven development (TDD) Exposure to CI/CD toolchains e.g. Codefresh/Argo CD, Docker/Kubernetes, Artifactory Understanding of modern data processing tools and frameworks e.g. Airflow, DBT and working with object storage

As a ServiceNow Solution Designer in our Tech COO, you ll play a key role responsible for designing solutions that address specific business challenges while aligning with our strategic plan, ServiceNow best practices and enterprise architecture. This role requires a strategic thinker who can influence and guide stakeholders, ensuring that technology decisions meet project objectives and achieve desired business outcomes. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type:Permanent Role Location:Bengaluru What will your day look like Design solutions targeting precise business problems, ensuring alignment with the strategic plan and enterprise architecture. Influence and guide technology and business stakeholders on decisions that best serve the enterprise while meeting project/solution objectives to achieve business outcomes. Provide architectural guidance and best practices in designing and developing tools that enable Service Management processes and workflows. Oversee the design, implementation, and enhancements to IT workflows to achieve desired operational, compliance, and management outcomes while fostering simple, authoritative reporting and analytics. Lead and establish standards and practices for integrating and maintaining the Service Management workflows (ITSM, ITAM, ITOM) architecture and functionality. Provide input to the Service Management Operations roadmap, including onboarding integrations, processes, assets, and other relevant components to a unified Service Management platform to ensure enterprise-wide quality. Advise on solutions that are scalable, robust, and aligned with industry best practices. Provide technical evaluation of demands against Service Management features, platform capabilities, and best practices. What will you bring To grow and be successful in this role, you will ideally bring the following: Proven experience in designing and implementing ServiceNow solutions, particularly in the CMDB space. Strong understanding of Service Management processes and workflows (ITSM, ITAM, ITOM). Excellent communication and stakeholder management skills. Ability to provide strategic guidance and influence decision-making. Experience with evaluating and selecting ICT solutions. Strong analytical and problem-solving skills. Knowledge of industry best practices and standards for Service Management. Certification in ServiceNow CSA,ITOM - Discovery, Service Mapping, ITSM Implementation. Experience with ServiceNow architecture and designing solution Expert with ServiceNow base CMDB, Discovery, Service Graph Connectors and custom integrations Strong capability with peripheral ServiceNow modules, including HAM Pro, SAM Pro Familiarity with consuming ITSM and other processes (e.g. Incident, Problem, Change, Alert), including automated service impact routines and outage handling Strong capability with Common Services Data Model (CSDM) modelling, including Service Portfolio Management and Application Service Modelling CMDB Class Manager experience, including Principal class definitions and staleness rules. Experience in infrastructure design/logical connection modelling Experience in authentication and authorisation techniques (e.g. Basic, Mutual OAuth, OIDC Provider) and REST/JSON and SOAP Experience in developing proof of concept and solution evaluation

This role involves participating in activities related to system upgrades and selecting optimal tools and solutions that align with business needs while ensuring production and BAU stability. Additionally, the role provides opportunities to implement and enhance DevOps processes across multiple applications within the Market Risk Division. It also requires versatility in exploring and learning new technologies as needed to support project and application requirements. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type: Permanent Role Location:Bengaluru What will your day look like Market Risk Applications does have various regulatory timeline commitments for the next couple of years for as well as technical initiatives for adapting our applications to latest technologies. Therefore, an exciting opportunity has arisen for a Full Stack Developer with the below task and involvement. o This role is expected to participate actively in converting the business requirement/functional requirement Task into system module or enhancement. o You will be flexible enough to work across Chapter leaders however accountability is within a specific Chapter lead o Good understanding of agile SDLC process with exposure in continuous aggregation and communication of backlog and feature progress, dependency progress and major impediments effecting the release o Exhibit a strong balance of independence and teamwork, contributing effectively in team settings while excelling in autonomous tasks. o Proactively challenge existing processes and drive continuous improvement, focusing on optimization and automation of tasks with a keen passion for innovation o Writing well designed, testable, efficient code with automated unit test-cases What will you bring To grow and be successful in this role, you ll ideally bring the following: o 8+ years of experience with full stack development with Java core , Spring . o Strong knowledge of Multhithreading , memory cache handling for data processing and performance tuning in them o Experience consuming and producing integration endpoints (e.g. Web services/API, message queues) o Good understanding of the SDLC process including writing clean, modular and bug free code. Working knowledge of the build and deployment processes. o Have strong logical and analytical skills. o Understanding of agile environment o Experienced with tools such as Git, Maven, JIRA, Confluence and test driven methodologies o Strong understanding of Agile methodologies o A growth mind-set and constantly learning attitude. o Proven experience in code maintenance, deployment with GitHub /teamcity with CI/CD. o Experienced in production stability initiatives with proactive approaches for NFR requirements. Desired skills o Hands on experience of developing with Kotlin on some streams/project is preferred o Experience of Java8, Concurrent programming, JVM optimization is an added advantage o Data ETL (Extract-Transform-Load) experience is a plus o Experience in Docker, Kubernetes and Helm

As an Engineer in Home Loans & Intelligent Automation, you will play a pivotal role in our Document Digitization efforts, including extraction, classification, and redaction using OCR/ICR/OMR technologies. You will leverage your domain knowledge and expertise to provide engineering solutions that address business challenges in the digitization space. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Manyata Tech Park, Bengaluru Work Hours: Regular with Hybrid work model What will your day look like As a Software Engineer, you are responsible for: Design, develop, and build high-quality enterprise solutions. Collaborate with stakeholders to gather and analyze requirements. Work closely with the ANZ business in a fast-paced environment to deliver optimal customer outcomes and value at speed. Partner with other Engineers, QA teams, and stakeholders to ensure seamless collaboration and effective problem resolution. Continuously uplift and modernize existing systems with emerging technologies. What will you bring To grow and be successful in this role, you will ideally bring the following: 7+ years of overall experience with 5+ years of hands-on experience in Datacap Strong expertise in both technology and banking digitization. Experience in designing and developing robust applications in Datacap. Proficiency in ICN configuration and writing ICN plugins. Strong proficiency in .NET 4.5 and above, C#, and RESTful web services. Proficiency in SQL Database (SQL scripts and DB design). Experience in Datacap migration projects. Ability to contribute to all phases of the development lifecycle, including preparing and producing releases of software components. Skills in writing well-designed, testable, efficient code with automated unit test cases. Desired Skills: Strong analytical, debugging, and problem-solving skills. Exposure to design patterns, object-oriented design, and programming principles. Experience with OCR open-source technology. Familiarity with JavaScript frameworks like React, Redux, and React AG library. Experience with CI/CD tools like Codefresh, GitHub, Artifactory, and Jira. Experience with cloud migration and usage, especially on AWS, is preferable.

Supporting a RHEL and Solaris based infrastructure fleet comprised of multiple versions of Solaris, and RHEL VM s and supporting systems. Driving an automation first approach to the way the team works, including server builds, application deployment, system reporting etc. Focus on IaC, with inbuilt audit/compliance features. Respond to platform incidents and be available to assist with incidents on hosted workloads. Ensuring support standards are high with minimal impacts to users and the business, within defined SLA timelines. As this is a technology role this is highly dynamic role with new technologies and methodologies being adopted all the time. It s important that team members self-train on new technologies in additional to arranged education opportunities to maximise our effectiveness and functionality. What will you bring Must have knowledge, skills and experiences: Must have 8+years of relevant experience The must have knowledge, skill and experience (KSE) the role requires are: Proficient technical subject matter expertise and Practical experience in the following technologies: RHEL, Puppet, Red Hat Satellite, Ansible. Sound problem solving and analytical skills. Strong communication skills (verbal and written). Strong automation and scripting experience (Python, YAML, Ruby, JavaScript, REST API s, PHP). Good understanding of CICD tooling/way of working, code repos, APIs interface concepts for connection to automation tools. The good to have knowledge, skill and experience (KSE) the role requires are: Experience with AIX, Solaris 10 and 11 operating systems. Understanding of disaster recovery procedures and testing at an enterprise level. Experience as a technical support resource in a large enterprise environment (>1000 Servers). Practical experience in the following technologies: Solaris LDOMs, Solaris Zones, Splunk, automated testing, Active Directory integration. Proficiency and experience with cloud technologies such as AWS, GCP or Azure. Experience with Service Now. Understanding of Oracle, Sybase, MS SQL or PostgreSQL.

Work closely with the Technology Product Owners, Lead Engineers, and Engineer Chapter Lead to understand the business requirements and develop technology solutions. Actively engage in the whole delivery lifecycle from inception, design, development, testing, deployment, operations, monitoring and continuous improvement of systems and services. Consistently take responsibility for high quality, high output work and strong attention to detail Provide ongoing support for platforms as required as part of continuous improvement initiatives e.g. problem and incident management Contribute to engineering communities and provide ongoing support of platforms as required. Collaborate with other technology and business stakeholders and teams to ensure successful work request/project delivery. Take ownership for the creation, revision, and drive adoption of code management practices including: source code management, peer-reviews, CI/CD automation to ensure the quality, security and consistency of delivered solutions What will you bring To grow and be successful in this role, you will ideally bring the following: At least 8 years of relevant work experience in application delivery on data warehouses in the banking services domain Deep experience with at least one data warehousing platform such as Teradata or Microsoft Technology stack (SQL Server, SQL Server Integration Services and SQL Server Reporting Services) Deep knowledge on the concepts of Data warehousing and use of it in Teradata/SQL Server. Strong experience in ETL practices (DataStage/Informatica/Ab Initio) Ability to develop and maintain complex SQL queries for data analysis and reporting. Extensive hands-on experience in data analysis, profiling and technical solution design in line with data warehousing principles. Good understanding of SDLC and Agile methodologies. Solid understanding of software engineering principles, patterns, and practices. Good experience with DevOps practices, including CI/CD pipelines and observability tools

Great written communicator with the ability to articulate complex concepts in a simple and easy to consume manner Great with people and know-how to build and maintain relationships. You ll be able to inspire, facilitate, communicate, and negotiate with ease. Comfortable coding in one or more languages (bash, Golang, Python, Terraform etc), and you use these skills to automate as much as possible. Ability to advise upon, design, and implement cloud security, availability, and reliability best practice. Experience implementing Infrastructure as code such as Terraform, along with continuous integration/delivery tooling. Ability to quickly grasp new content and the ability to translate this to your Chapter A resilient personality and comfortable with changeable to overcome setbacks as they occur. You are passionate about growing developing others and have a proven track record in coaching and mentoring What will you bring Must have 10+Years of experience Excellent communication and technical consulting skills to help you effectively communicate with our team and customers. Youre a self-starter who enjoys taking on challenges and thrives in an agile environment. You take pride in your work and are committed to completing tasks in a timely manner with minimum supervision. Youre great at building and nurturing relationships with stakeholders to ensure that system requirements are developed and implemented with the customer in mind. You enjoy learning new technologies and new ways of working to keep up with the industrys ever-evolving landscape. Youre experienced in automation and automated configuration management and CI/CD pipelines, and familiar with tools like Ansible, Puppet, and ArgoCD. You have a solid understanding of container and microservices design patterns. You have experience or knowledge of various application deployment patterns on Kubernetes/openshift. Youre skilled at understanding and resolving complex interdependencies of docker, Kubernetes other infrastructure components, especially networking. You have a deep understanding of image, container Kubernetes security and at least years of in-depth Linux administration experience. If you have experience in OCP Cluster upgrades - With OpenShift 4 being highly advantageous. You have experience in OCP Cluster administration and troubleshooting incidents, and youre comfortable working with customer requests. Youre able to communicate infrastructure changes to stakeholders and collaborate with various stakeholders and having an understanding of TLS/SSL certificates.

The Operations Manager will support the daily operations of Private Banking team. The role will act as a single point of contact for team in Bangalore. Role will be responsible for managing Maintenance and Account Origination QA, risk acceptance, resource planning, training, and capability uplift. This will support the day-to-day leadership requirements of the team including, but not limited to, daily check ins, coaches, escalations, attending leadership meetings, stakeholder and project meetings, support to QA, forecasting. This position is responsible for building and maintaining stakeholder relationships across the breadth of the ANZ Private Wealth business and delivering operational outcomes to support new and existing banking products. The role will require high levels of engagements with PB Servicing stakeholder to ensure the team is meeting all the requirement. What will your day look like Manage within expense and FTE plans Increase team efficiency as measured in ATOM Minimise non-lending losses Improve relationships with Internal Stakeholders Perform against Service Level Agreement (SLA) standards Perform against agreed Client Impacting error rates Perform against agreed internal external Quality Control standards Ensure that proper records are maintained for compliance/audit purposes. Ensure detailed process maps for all key end to end processes are documented. Ensure that an appropriate level of risk awareness is maintained within the business Improve engagement scores within business Develop ATOM / Operations Management capability within team What will you bring To grow and be successful in this role, you will ideally bring the following: Minimum 7 years experience in an operational environment within banking and financial services A working knowledge of relevant Acts, laws, regulations and accepted industry practices within the banking and mortgage industry At least 3 years experience in management of direct and indirect reports in an operational environment and also handled high net worth client whose owns asset more than $3 million Demonstrated ability to work in a challenging and rapidly changing business environment High level capability to manage a broad range of Stakeholder relationships ranging from ANZ Private Wealth Associates (5.3) through to Directors (Group 3). Computer Literacy - MS Word, Excel, and PowerPoint

The Performance Manager supports the Business Performance Lead and key stakeholders to identify and implement initiatives that deliver sustainable value from the risk portfolio of services including Financial Risk, Non-Financial Risk and Reporting Modelling. The role will: be an integral member of the Risk Transformation Program, working closely with Stream Leads, Finance and Talent Culture to assist Risk to deliver on its strategic objectives. drive alignment between investment decisions and strategic objectives support the Head of Risk Strategy and Business Performance and Group General Manager Risk Strategy and Transformation with the development and maintenance of Risks s strategy. develop performance reporting for the Risk Leadership Team and define critical KPIs to support strategy. support the Risk Leadership Team in meeting financial plan targets across BAU and investment. support the Head of Group Risk GCC with Business Performance aspects related to the Risk Function in GCC, including financials. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type: 12 Month Fixed Term/Secondment contract Role Location: Melbourne, Australia or Bangalore, India Work Hours: Full time, 40 hrs/week What will your day look like As a Performance Manager, you are accountable for: Developing mechanisms to track performance and value realisation on investments. Leveraging data analytics tools and technology to facilitate data driven decision-making Regularly reporting performance results, insights and recommendations to senior management and stakeholders Coordination, forward planning and setting direction on multiple streams of work ensuring that they are all in alignment to an overall purpose. Working closely with Technology Partners to drive alignment and clarity on technology costs of ownership Developing a roadmap of work and prioritising the sequence of work being done. Cross functional collaboration with stakeholders across Risk to align business goals and initiatives and ensure business targets are met. What will you bring To grow and be successful in this role, you will ideally bring the following: Financial acumen Data analysis Problem solving Excellent written and verbal communication skills Ability to deal with ambiguity and complexity to create shared clarity Executive stakeholder management Influencing skills

Your role as an Analyst - Service Enablement in our Banker Digital Experience (BDX) tribe will be to provide subject matter expertise and guidance to a partner-based Managed Run team for the assets supported by your squad. With your deep understanding of the business and technology stack of the BDX Tribe, you will be a key go-to person for the Managed Run team to enable their day-to-day activities. Your role is to enable the Managed Run team to pursue their mission, by guiding them on "how" the work should be completed in accordance with ANZ standards and requirements. You will work collaboratively with the Managed Run team and other squads to drive the right solutions for bankers and customers. And you will provide on the ground oversight of Managed Run performance and effectiveness with a focus on continuous improvement. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Manyata Tech Park, Bengaluru Work Hours: Regular with Hybrid work model About the Tribe The BDX Tribes mission is to optimise tools and experiences that empower bankers to deliver great service to our customers to enhance their financial wellbeing. The Tribe operates a Managed Run model whereby a strategic delivery partner is responsible for running the Tribe s assets, with the Tribe remaining accountable for the assets. The role of the BDX Service Enablement Product Area is to support specialisation and excellence in the Service Management discipline, evolving BDX s delivery of asset stability, performance, and reliability. The purpose, and number one priority, of the Service Enablement squads is to work closely day to day with the Managed Run team to enable the Managed Run team to deliver stable and reliable services to bankers and customers. The Service Enablement squads work closely with the Managed Run team to provide prioritisation and key subject matter expertise regarding the Tribe s assets and ANZ eco-system. They act as the glue between the Managed Run team and the Tribe Feature Squads. What will your day look like As an Analyst - Service Enablement, your mission is to use your subject matter expertise to support the Managed Run team members in executing their day-to-day responsibility for running the Tribes assets to ensure ongoing performance and reliability for bankers and customers. You will also partner with multiple third-party vendors You will: Provide ongoing asset business SME support for the Managed Run team, including any residual knowledge transfer and gaps Monitor SLAs at a working level, i.e. intra-day, intra-week performance of the Managed Run team Provide SME support to Managed Run team in relation to the ANZ business ecosystem Ensure Managed Run team s adherence with hygiene factors including queue management, tickets maintenance and incident management Assist Service Enablement Product Owner with Managed Run team management Maintain vendor relationships and monitor performance for third party SaaS applications Monitor and manage operational contract compliance of vendor services to ensure all asset health requirements are met Risk management through understanding, remediating and analysing controls for all services in the squad, and through driving uplift of change processes to align to ADF Collaborate with feature delivery teams to facilitate the smooth service transition to production Contribute to impact assessment and scoping process for incoming work What will you bring The must have knowledge, skill and experience (KSE) the role requires are: An understanding of contact centre operations and technology Experience in service support, incident management, change management, service delivery Experience in working with vendors, overseeing performance and supporting operational contract governance Foundational understanding of APIs Experience working with SaaS applications Confident communication and presentation skills Stakeholder engagement skills Good to have knowledge, skills and experiences: ANZ experience Understanding and working experiences in Agile and Agile Methodologies Influencing and coaching skills Partner management experience System/SLA performance monitoring and analysis

Provides support to the Risk Appetite Manager by engaging with Portfolio, appetite, risk teams and other stakeholders to assist in obtaining agreement on Commercial Banking changes and initiatives. Collaborate with Business Performance team, Portfolio risk team and other relevant parties in relation to credit risk policy and requirements (e.g. Property ANZSIC code definition), remediation and other credit risk and well managed matters to ensure they balance regulatory compliance with enabling balanced growth while considering value or impacts on bankers and customers Supports delivery of risk strategy initiatives, balances business, customer and regulatory requirements to deliver sound business growth and make things simpler and better for the business Execute plans to ensure regulatory requirements are met Assist with the design in conjunction with Portfolio risk team and other relevant parties end to end processes (where appropriate) to deliver on agreed risk strategy initiatives. Support the delivery of changes which clarity and simplify appetite and processes, increasing consistency across DOLs. Assist in engagement with other functions within ANZ to drive synergies and mitigate risks for the business, ensuring that initiatives are appropriate and meeting ANZ requirements. Support with oversight of risk management forum process to ensure timelines are met and risks are appropriately managed to optimise the portfolio. What will you bring To grow and be successful in this role, you will ideally bring the following: Data Analysis with Strong Excel Skills: Proficiency in data analysis is essential, with a strong emphasis on advanced Excel skills. Candidates should be capable of collecting, organizing, and analysing large datasets to inform decision-making processes. This includes the ability to use Excel for data cleaning, statistical analysis, and creating comprehensive reports Compliance and Policy Management: Identifying and interpreting applicable laws, rules, codes and standards to create and/or manage policies, processes and procedures, including how these are organised, reviewed and communicated. Governance: Providing governance expertise to support the effective operation of a team, function, project or entity. This includes developing and implementing governance frameworks (including rules, relationships, systems and processes) to assist with the proper exercise and control of authority. Communication: The ability to convey and comprehend information effectively in both spoken and written formats. Critical thinking: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge. Risk Management: A logical and pragmatic method of establishing the context, identifying, analysing, evaluating, treating, monitoring and/or communicating risks associated with any activity, function or process in a way that will enable the organisation to minimise losses and maximize opportunities. Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies. You re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we d love to hear from you.

Design, build and test robust Control-M schedules in both Distributed and Mainframe environments. Proactively collaborate with our key stake holders to lead them through complex requirements. Technically review, analyse and enhance departmental processes and procedures, with a key focus on automation. Support and develop in-house written automation tools and utilities. Provide batch support for Mainframe and Distributed Control-M environments. Ensure adherence to Change Management and Incident Processes. Ensure adherence to Control-M schedule and JCL standards. Maintain procedural documentation. Mentor other team members in all aspects of the above. What will you bring The must have knowledge, skill and experience (KSE) the role requires are: Previous experience of large, complex, integrated environments Control-M EM (Distributed) scheduling knowledge to a high level of expertise Control-M, Control-D and Control-B Mainframe scheduling knowledge to a high level of expertise IBM Mainframe (Z/OS) to a high level of expertise including JES2, ISPF, TSO, JCL, REXX, Connect Direct, FileAid Endeavour code management Microsoft Office 365 suite Risk and Change Management Process and workflow analysis The good to have knowledge, skill and experience (KSE) the role requires are: ServiceNow - Change and Incident Management JIRA Automation through scripting Reporting Analysis SharePoint/DocShare