Operations Associate

About the company:-

About the Role-

Key Responsibilities-

• Analyze applicant and lead data to identify trends, gaps, and conversion risks.


• Design and implement data-driven engagement strategies to improve funnel metrics such as lead reactivation, follow-ups, and session attendance.


• Track and optimize admissions KPIs through structured engagement initiatives.


• Own and drive mid-funnel lead reactivation campaigns to maximize conversions.


• Collaborate with marketing and counselling teams to implement student-centric engagement solutions.


• Communicate persuasively with leads and teams to ensure alignment and execution of campaigns.


• Manage operational tasks to ensure seamless admissions workflow.


• Propose and execute process improvements to enhance efficiency and student experience.

Requirements-

• Bachelor s degree (or equivalent) in a relevant field.


• Experience: 0 2 years in admissions operations, customer-facing, or growth roles.


• Strong analytical and problem-solving skills.


• Excellent communication and stakeholder management abilities.


• Technical Skills: Proficiency in Excel and CRM tools for tracking, analyzing, and reporting data.

Skills & Traits-

• Strong business acumen and data-driven mindset.


• Ability to analyze trends, predict risks, and take proactive action.


• Initiative-taking mindset; proactive and owner-driven.


• Excellent interpersonal and communication skills for managing leads and internal stakeholders.


• Adaptable, eager to learn, and capable of driving strategic initiatives independently.

Benefits-

• Work on cross-functional projects with marketing, sales, and counselling teams.


• Early exposure to decision-making and process optimization responsibilities.


• Opportunity to directly collaborate with leadership on admissions strategy.


• Fast-track career growth based on performance, initiative, and business impact.


• Lead projects that improve admissions efficiency, student experience, and funnel conversions.

About the company:-