Operations Associate

About the company:-

About The Role-

Key Responsibilities-

• Analyze applicant and lead data to identify trends, gaps, and conversion risks.
• Design and implement data-driven engagement strategies to improve funnel metrics such as lead reactivation, follow-ups, and session attendance.
• Track and optimize admissions KPIs through structured engagement initiatives.
• Own and drive mid-funnel lead reactivation campaigns to maximize conversions.
• Collaborate with marketing and counselling teams to implement student-centric engagement solutions.
• Communicate persuasively with leads and teams to ensure alignment and execution of campaigns.
• Manage operational tasks to ensure seamless admissions workflow.
• Propose and execute process improvements to enhance efficiency and student experience.
  

Requirements-

• Bachelor’s degree (or equivalent) in a relevant field.
• Experience: 0–2 years in admissions operations, customer-facing, or growth roles.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Technical Skills: Proficiency in Excel and CRM tools for tracking, analyzing, and reporting data.
  

Skills & Traits-

• Strong business acumen and data-driven mindset.
• Ability to analyze trends, predict risks, and take proactive action.
• Initiative-taking mindset; proactive and owner-driven.
• Excellent interpersonal and communication skills for managing leads and internal stakeholders.
• Adaptable, eager to learn, and capable of driving strategic initiatives independently.
  

Benefits-

• Work on cross-functional projects with marketing, sales, and counselling teams.
• Early exposure to decision-making and process optimization responsibilities.
• Opportunity to directly collaborate with leadership on admissions strategy.
• Fast-track career growth based on performance, initiative, and business impact.
• Lead projects that improve admissions efficiency, student experience, and funnel conversions.