Specialist, SDU India at ReSource Pro Bangalore, India

Job Description

I. Role & responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1. Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3. Develops and implements procedures to meet quality, quantity, and timeliness standards. 4. Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5. Coaches less-experienced staff in learning procedures and insurance knowledge. 6. Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. II. Purpose of the Position * Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. Contact Scope Internal Contacts - Team members within the client team, supervisor External Contacts - Client contacts (by email)N III. Minimum Qualifications Experience 5+ years at least and 1.5+ years as a team lead Education Background Bachelor Degree (Major) Skills Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage. Competencies and Behaviors Train others Builds team relationships Communicates effectively Demonstrates functional excellence Customer centric Licenses/Certificates - N/A