190 Retention Management Jobs - Page 8

Gurgaon-based MNC is hiring for international Retention Process, any grad or undergrad with min 6 months of experience in international voice Process. Salary upto:- 38k ctc + incentives. Excellent comm skills Required Call/WhatsApp: Rohit-9643085825 Perks and benefits Both side transport 5 days working huge incentives

customer interface | welcome |Feedback complaints|Demand Follow up reminder calls|Collection status|Project Satatus|Bank approvals|Providing housing finance assistance|reconciliation|Handover|customer escalation ensuring satisfactory closures|MIS| Required Candidate profile Graduate 10+yrs of Exp of CRM at Real Estate Industry, Excellent Communication, Confidence, ability to interact customers, Proficiency Customer Care systems, Basic understanding construction concepts.

Job Overview: We are looking for a data-obsessed, ROI-driven Performance Marketing Manager who will take complete ownership of our digital growth engine. Youll drive high-impact campaigns across Amazon, Nykaa, Zepto, Google, Meta, and our D2C website, and be responsible for revenue performance, conversion metrics, and scaling our omnichannel presence. Performance Marketing Plan, execute, and optimize paid campaigns on Google, Meta (Instagram/Facebook), Amazon, Nykaa, Zepto, and emerging channels. Manage complete ad funnels: audience targeting, creative testing, budget allocation, and ROAS tracking. Collaborate with creative teams to develop high-performing, conversion-focused assets. Revenue & Analytics Monitor and report campaign KPIs: CTR, CPC, CVR, CAC, ROAS, and revenue. Optimize D2C website performance: traffic, conversions, bounce rates, and landing page A/B testing. Use GA4, Meta Manager, Ads Manager, and marketplace dashboards to drive insights and scale. P&L Ownership Track marketing spend vs. revenue impact. Optimize for lower CAC and higher LTV while protecting profitability. Align performance goals with finance, e-commerce, and operations teams. Marketplace Strategy (Amazon/Nykaa/Zepto) Manage Sponsored Ads, Product Display Ads, Brand Stores, and Promotions. Boost keyword rankings, reviews, and sales conversions. Leverage visibility opportunities through platform partnerships. Continuous Experimentation Test new platforms, creatives, landing pages, and audience segments. Stay ahead of algorithm changes, best practices, and competitor benchmarks. What Were Looking For 5–8 years in performance marketing (preferably beauty/D2C/e-commerce). Strong grasp of media buying, customer funnels, and growth strategies. Proficient in Google Ads, Meta Ads, GA4, Amazon/Nykaa Ads, Shopify analytics, and Excel. Strong analytical and creative performance mindset. Self-starter who thrives in a high-ownership, fast-paced setup. Nice to Have Prior beauty brand or high-growth D2C startup experience. Experience scaling ad spends significantly. Familiarity with Klaviyo, Shopify, Hotjar, Clevertap, Looker Studio. Why Join Us Be part of a high-growth, design-first beauty brand. Work directly with founders and industry experts. Full ownership, quick decisions, and a chance to create real impact.

Virtual Drive for Retention/ Renewal Executive https://teams.microsoft.com/l/meetup-join/19%3ameeting_OGZjYWM1YWYtNzBkMi00MzJjLTgwMzYtZjNmNmI5NGExMjg4%40thread.v2/0?context=%7b%22Tid%22%3a%220ee9b5f9-52b3-4351-8198-c4804cd66b68%22%2c%22Oid%22%3a%22fa8dfc70-5f94-44b1-9061-c2426236746f%22%7d About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Required Educational Qualification: Any Graduate Desired Experience: 1-3 years Job Objective: Objective of this role is to service paid clients (property owners) in order to resolve their queries, improve credibility, nurture relationships and assist them to find genuine buyers for their properties. The role is also responsible for account retention and renewal. Job Description: Maintaining relationships with existing / paid HNI clients of 99acres.com Assisting the assigned clients in finding genuine buyers for their properties Solving their posting related queries to ensure appropriate usage of advertisement inventory (paid digital campaigns) Managing large amounts of incoming/outbound calls Ensuring internal coordination with different stakeholders and teams including sales, design, product and operations for effective deliveries Achieving process SLAs and MIS report generation Required Skills: Excellent verbal and written communication skills Experience in client relationship role within voice processes Good convincing skills Flexibility with rotational shifts Why Join Us : This is a unique opportunity to work on innovative and disruptive technology driven business solutions, that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast[1]paced environment and are ready to enhance their skills by learning something new. Being a part of Info Edge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

Job Title: HRBP Shift Timings: 10AM-7PM Website: www.ascendion.com . Essential Duties and Responsibilities Provide Oracle HCM configuration consulting and direction to members of HRIS team, HR functions (Talent and Org Development, Compensation, Payroll, HR Operations, etc.) and the core business Ensure Oracle HCM functions are configured in a way that meets business requirements and follows technical best practices of the Oracle HCM platform Manage vendor relationships across HRIS systems to ensure business needs are reliably met Translate business objectives into solutions with clearly defined scope, timing of deliverables, resources, and key measures of success Identify and implement best-in-class solutions to address the demands of a rapidly scaling business Participate in project implementations with system conversions, implementations, upgrades, or data conversions Ensures accuracy and integrity of the Oracle HCM through ongoing improvements in data accuracy, workflows, and functionality Research and identify the root cause of system issues and seek resolution Develop and manage advanced Oracle HCM security configurations by hands on or coaching others in maintaining and supporting the security module Execute and validate electronic files for data uploads and transfers Drive collaboration at all levels of the organization with a focus on service delivery and heightened attainment of user engagement and experience Oversee data management activities including data audits, data cleanup strategy, creation of cleanup tools and manual cleanup work Assist the People Team with legal compliance by monitoring and implementing applicable multinational federal and state system requirements in partnership with internal stakeholders Collaborates on SOX Audit and Compliance related configuration processes and tasks for HRIS team Analyzes and evaluates results from configuration, audits, and support ticket usage statistics to provide recommendations in making system improvements Develops, publishes, and maintains standard reports and dashboards that provide information to managers to enable informed planning and decision making Develops/socializes documentation and training materials Propose, document, and implement new or revised processes to improve system performance and promote the consistent use of Oracle HCM modules across the business Essential Education, Skills, and Environment Bachelors Degree in Human Resources or related field 3+ years of experience as HRIS experience, or related role Deep understanding functional and technical architecture of Oracle HCM and related interfaces Good understanding of HRIS industry trends and best practices with ability to design and understand complex solutions Strong technical, problem solving, and project management skills with the ability to balance tactical and strategic responsibilities Highly organized, able to effectively manage competing priorities under pressure Able to handle high-level of confidentiality regarding employee information Great time management skills and obsession to deliver results for employees in a timely manner with high quality Ability to communicate clearly during difficult conversations and reduce tension Execute tasks with attention to detail, reliability, and a relatively quick pace Interface and partner with different levels of the organization to achieve results Ability to proactively share a point of view, appropriately challenge assumptions, and take initiative Equipment and Applications Oracle HCM Excel Outlook Word PowerPoint Microsoft TEAMS Prior experience with coordinating workflows in multiple HRIS systems

Graduate & Undergraduate's both can apply. 5 days working Both side cabs Rotational shifts n offs Incentives upto 12 K Salary 35K In Hand Required Candidate profile Need Retention or up selling exp only Excellent Communication Skills Required Minimum 6 Months of International Exp is required in Retention or Up selling exp

Graduate & Undergraduate's both can apply. 5 days working Both side cabs Rotational shifts Incentives upto 12 K Required Candidate profile Need Retention or up selling exp only Excellent Communication Skills Minimum 6 Months of International Exp is required in Retention or Up selling exp

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication

Role & responsibilities We are seeking a proactive Virtual Customer Success Account Manager (vCSAM) to manage customer relationships, ensure satisfaction, and drive successful service delivery. This role requires strong communication skills, attention to detail, and collaboration with various teams. As a vCSAM, you will leverage your technical expertise, business acumen, and industry perspectives to orchestrate post-sales delivery and support of Microsofts products and services in partnership with primary delivery leads, empowering customers to achieve meaningful business outcomes by accelerating value realization and service utilization. If you are tech-savvy with a passion for Cloud and IT Service Management, and enjoy helping strategic enterprise customers maximize their use of Microsoft products, this role is for you. Responsibilities Reactive and Proactive Support Management: Identify trends, dependencies, and failures to provide proactive solutions. Monitor trending incidents to engage in proactive upgrades and address common themes. Collaborate with account team peers to develop account plans and engage customers in strategic alignment discussions. Chair weekly meetings with Incident Managers (IM) to identify and implement improvements. Customer Engagement and Training: Build relationships with key customer stakeholders and decision makers to ensure effective solution planning, delivery, and governance. Conduct Service Hub customer training sessions. Coordinate Copilot workshops with Customer Success Account Managers (CSAM) and Customer Success Associates (CSA), including use case tracking and follow-up questions. Reporting, Analysis, and Project Management: Prepare escalation summary reports for Customer Success Account Managers (CSAM) and heads of Customer Success Services (CSS). Maintain Power BI reporting by summarizing and providing key insights across all customer engagements. Track and analyze account metrics, including Unified Credit usage and customer satisfaction scores. Participate in various programs to drive the adoption and utilization of Copilot (AI) services Required (Minimum) Qualifications Bachelors degree in Business, Sociology, Psychology, Computer Science, Information Systems, or a related field and 3+ years/8+ years in customer success, technology or solution delivery, practice management, customer-facing consulting, or portfolio management. OR equivalent experience. Additional (Preferred) Qualifications Microsoft or competitor equivalent certification (e.g., AWS) in relevant technologies (e.g., Azure, M365, D365, AI). Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent. Strong analytical and problem-solving skills with excellent communication and interpersonal skills. Proficiency in Microsoft 365 products, including Excel and Power BI. Preferred candidate profile Candidates should have strong project management and organisational skills. Need to be capable of engaging in senior-level discussions on technical topics (without being deeply technical themselves). Target experience levels: 3–5 years for some roles, 8+ years for others. Location: Bangalore (Work-from-home setup) Note: While this is a remote role, the client requires team members to be based in Bangalore, as occasional visits to customer locations may be necessary.

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance ,attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. Lead employee engagement initiatives and address grievances promptly Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. Address payroll-related queries and manage incentive calculations and payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Preferred candidate profile : Education Qualification: Graduate/Post-graduate in Human Resource Management Experience: 2 to 6 years of experience in blue-collar manpower management. Strong communication skills in English and a Regional language. Proficient in collaborating with both internal and external stakeholders. Skilled in Microsoft PowerPoint, Excel, and Word.

Job description Roles and Responsibilities Collaborate with leadership to align talent strategies with business goals by building the right capabilities, structures, and processes across departments. Understand business priorities and workforce challenges to support people-related solutions effectively. Assist managers in forecasting workforce needs and planning for future talent requirements. Analyze internal talent trends to develop targeted HR initiatives, policies, and programs. Handle complex employee relations matters, ensuring fair investigations and resolutions. Drive employee engagement through department-level initiatives that improve team culture and motivation. Work closely with leaders and employees to foster strong working relationships, boost morale, and enhance retention Manage the performance management cyclefrom setting goals to evaluating outcomes. Provide guidance on HR policies and ensure consistent implementation. Support training evaluations and guide managers on improving their leadership capabilities. Desired Candidate Profile 8 to 12 years of experience in HR Business Partner (HRBP) roles, with proven exposure to employee relations, HR compliance, performance management, and HR initiatives in same or similar industry Strong understanding of HR operations within a corporate setting. Hands-on experience in using tools like G Suite, MS Word, and Excel. Open to working in US and rotational shifts. Perks and Benefits Competitive salary based on experience. Multicultural and international work environment. Continuous opportunities for professional development.. Shift Timing : Night shift

Location : Pan IndiaJob Title : Regional Manager Looking for a dynamic professional to monitor regional sales data,forecast revenue, and develop action plans. Recruit, train, and manageteams. Track performance metrics, drive sales via incentives, and gathermarket feedback. Secure opportunities, conduct presentations, and ensuretimely closures. Oversee payment collection and process adherence, withregular performance reviews. Monitor and analyze key regional data, including sales figures, personnel productivity, client status, and receivables. Accurately forecast weekly, monthly, quarterly, and yearly revenue streams. Identify opportunities and challenges, develop action plans to achieve sales targets, and present sales reports. Recruit, develop, and retain teams, ensuring regular training and performance management. Track and measure performance metrics to boost sales productivity. Drive performance through incentive structures and sales promotions. Collect market feedback and provide updates to management for strategic planning. Target and secure sales opportunities across key accounts for company products and services. Conduct daily sales presentations and product demonstrations with the team. Ensure systematic follow-ups to close deals on time. Ensure payments are collected according to company terms. Adhere to sales processes and requirements. Regularly conduct team performance reviews to ensure ongoing improvement. Proven experience in building and managing channel partners and leading large sales acquisition teams. Develop strong team rapport through a consultative sales approach. Excellent listening, questioning, and networking abilities. Expertise in report management, analysis, and alignment. MBA graduate with strong academics 4+ yrs. of experience in Sales / Acquisition / Retention Preference for candidates with team handling experience of 40+ team members in last 3yrs

Location : Pan IndiaJob Title : Regional Manager Looking for a dynamic professional to monitor regional sales data,forecast revenue, and develop action plans. Recruit, train, and manageteams. Track performance metrics, drive sales via incentives, and gathermarket feedback. Secure opportunities, conduct presentations, and ensuretimely closures. Oversee payment collection and process adherence, withregular performance reviews. Monitor and analyze key regional data, including sales figures, personnel productivity, client status, and receivables. Accurately forecast weekly, monthly, quarterly, and yearly revenue streams. Identify opportunities and challenges, develop action plans to achieve sales targets, and present sales reports. Recruit, develop, and retain teams, ensuring regular training and performance management. Track and measure performance metrics to boost sales productivity. Drive performance through incentive structures and sales promotions. Collect market feedback and provide updates to management for strategic planning. Target and secure sales opportunities across key accounts for company products and services. Conduct daily sales presentations and product demonstrations with the team. Ensure systematic follow-ups to close deals on time. Ensure payments are collected according to company terms. Adhere to sales processes and requirements. Regularly conduct team performance reviews to ensure ongoing improvement. Proven experience in building and managing channel partners and leading large sales acquisition teams. Develop strong team rapport through a consultative sales approach. Excellent listening, questioning, and networking abilities. Expertise in report management, analysis, and alignment. MBA graduate with strong academics 4+ yrs. of experience in Sales / Acquisition / Retention Preference for candidates with team handling experience of 40+ team members in last 3yrs

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 7 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Email ID - Madhumitha_Karthigey@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 7 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Email ID - Madhumitha_Karthigey@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

About The Role (JD) for the Customer Service Manager (CSM) role in Pune: Job TitleCustomer Service Manager (CSM) – L1/L2 LocationPune, India DepartmentFIG (ROMG) Experience2–5 years Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels. Key Responsibilities: Handle customer service operations via phone, email, and social media. Manage data entry, data handling, and reporting tasks efficiently. Support churn management and data management activities. Coordinate with internal teams to resolve customer issues and escalations. Requirements: Proven experience in external and internal customer service. Proficiency in MS Office and strong data management skills. Ability to communicate fluently in English, Hindi, and Marathi. Must be a local resident of Pune. Must own a two-wheeler. 2 – 5 years of experience in the telecom industry, particularly in Data Management and Churn Management, is preferred.