Sales Manager - Renewal, Retention and Claims

Job Description

Qualitykiosk Technologies is hiring a Sales Manager / Account Manager for Renewals & Retention Job Summary: We are looking for a proactive and results-driven Renewal and Retention Sales Manager to manage, track, and execute renewal and upsell opportunities across our customer base. The ideal candidate will be well-versed in renewal methodologies, cross-selling, and customer engagement strategies, with strong proficiency in Microsoft Office and Salesforce (SFDC). --- Key Responsibilities: Own and manage the end-to-end renewal process for all existing clients. Track and monitor daily renewals due vs. completed, ensuring timely closures. Drive upselling and cross-selling initiatives during renewal discussions to maximize account value. Generate accurate and timely reports and MIS to track performance metrics and renewal forecasts. Engage in regular client interactions to strengthen relationships and ensure high customer retention. Leverage data insights to identify churn risks and take proactive steps to mitigate them. Collaborate with internal teams (Sales, Delivery, Product) to ensure a seamless renewal experience. Maintain accurate records of all renewal and sales activities in SFDC. --- Required Skills and Qualifications: Proven experience in renewal sales, retention management, or customer success. Strong understanding of Testing & Performance industry products and tools is a plus. Excellent communication, negotiation, and relationship-building skills. Hands-on experience with Microsoft Office (Excel, PowerPoint) and Salesforce (SFDC). Ability to work independently with a strong sense of ownership and accountability. Data-driven mindset with the ability to analyze reports and derive actionable insights. --- Preferred Qualifications: Bachelor's degree in Business Administration, Sales, or related field. 4+ years of experience in a sales or account management role. Experience in B2B SaaS, IT services, or technology domain preferred.