87 Retention Management Jobs - Page 3

Company Overview: REACH24 is a leading software as a service (SaaS) platform that powers breakdown recovery, equipment reporting, and preventative maintenance in the commercial trucking and intermodal industries. We are a technology-driven company focused on delivering innovative solutions to improve fleet management efficiency. Role Overview: We are seeking a Customer Success Manager to join our team at REACH, responsible for ensuring customer satisfaction, retention, and product adoption for our SMB segment. In this role, you will build strong customer relationships, drive engagement, and help customers maximize value from our solutions. As part of delivering an exceptional customer experience, this role also involves customer support responsibilities within our Customer Delight Team, assisting with ticket resolution and issue management as needed. This role operates in rotational shifts, primarily covering US hours to align with customer needs. Key Responsibilities: o Customer Onboarding & Adoption: Ensure a smooth onboarding experience and educate customers on product features and benefits. o Relationship Management: Build strong, lasting relationships with SMB customers to drive loyalty and satisfaction. o Retention & Expansion: Proactively reduce churn, collaborate on renewals, and identify upsell opportunities. o Customer Advocacy: Address challenges, align solutions with business goals, and provide strategic guidance. o Insights & Feedback Loop: Act as the voice of the customer, sharing insights to enhance the overall experience. Customer Support Responsibilities: o Support Ticket Resolution: Address customer queries and issues, ensuring timely and effective solutions. o Technical Assistance: Troubleshoot problems and escalate complex issues as needed. o Customer Communication: Provide clear, professional support via email, chat, and calls. Qualifications & Skills: o 2-4 years of experience in Customer Success, Customer Support, or a related role. o Proven ability to manage SMB customer relationships and drive engagement. o Strong communication, problem-solving, and analytical skills. o Experience with CRM and customer success tools (e.g., Salesforce, Gainsight, Zendesk, Freshdesk, etc.). o Comfortable working rotational shifts, primarily aligned with US hours. o SaaS or technology industry experience is a plus. Work Schedule & Shift Details: o Primary Work Hours: Night Shift (US Time Zone). o Flexibility: Shift timing may change based on business needs.

Job Title: Customer Success Manager Job Location: Mohali, Punjab, 5 days (WFO) Job Type: Full-Time Salary: - As per Industry Norms Shift Timing: US Shift Company Overview & Job Summary: Vartopia is not just a company; it's a dynamic community of professionals committed to delivering top-tier Channel Management Solutions to a diverse range of industries. If you're passionate about driving innovation, simplifying operational complexities, and nurturing partnerships, you're in the right place. We are seeking individuals who are ready to join our team and be part of something extraordinary. At Vartopia, our technology empowers organizations by managing the entire lifecycle of partner programs. From creating partner-facing portals to facilitating seamless deal registration, lead sharing, multi-tier Go-To-Market (GTM) models, and ensuring timely payments, we're at the forefront of channel management solutions. If you are looking for an opportunity to work with an innovative and collaborative team, make a meaningful impact on businesses worldwide, and grow your career in an ever-evolving industry, Vartopia is the place for you. Join us and be part of a company where your ideas, expertise, and ambitions matter. Job Description: As a Customer Success Manager you will be responsible for Key Responsibilities: Assist the sales and Implementation team in onboarding new customers. Provide critical insights from our customers to the product team to improve our developing platform. Maintain customer health and introduce new, valuable features as they become relevant on the customer journey. Uncover opportunities for Upsell and cross sell within our current customer base. Educate champions and their teams on the value of our product and help uncover use cases before they become emergencies. Build relationships with executive decision-makers. Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle. Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals. Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch. Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing. Qualifications for Customer Success Manager 3-5 Years in software customer experience management. Team Player Mentality we wear many hats and are willing to assist in any capacity. Technical curiosity or experience we're a specialized product for technical teams. Proven ability to educate executive decision-makers, build and maintain relationships with them. Proven track record of expansion and product adoption within your book of business. Excellent creative and critical thinking skills we must be preemptive. Strong communication and presentation skills — much of our day to day is spent thinking of and presenting solutions to customers. Adaptable nature and the willingness and ability to shift strategies on a dime to meet the needs of our customers. Proven ability to manage multiple complex customer journeys at once. Strong Analytical Skills, compiling custom reports and presenting them to clients.

Experience in recruitment/retention of manpower Develop and implement HR strategies and initiatives aligned with the overall business strategy Recruitment and support suggest improvements to the entire recruitment process Required Candidate profile HR manager Age - less than 40 Good Communication Skills Experience in recruitment/retention of manpower Mandatory from Garments Industry Kindly reach us @ Hema - 7305057834 adducoindia@gmail.com

Dear Aspirant, Welcome to ResourcePro! Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR [ MINIMUM 8 YEARS OF EXPERIENCE IN BPO/ BPM AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST 1.5 YEARS OF EXPERIANCE ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skillsets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Dear Jobseeker, We are urgently hiring for multiple leadership openings for the Growth & strategy team of an Ecommerce Client in Bangalore Skillsets: Growth, Marketing, CRM, Customer Lifecycle Management, Loyalty, Growth Strategy, Customer Loyalty, Engagement Strategy, Loyalty Programs Education- Full time MBA from Tier 1 College (Mandatory with 3-7 years of experience ) Job Responsibilities: Customer Lifecycle Management: Manage the end-to-end customer lifecycle for loyalty program users, from trial to acquisition, onboarding, engagement, and retention. Drive Product-Led Growth - Collaborate with Product to develop constructs and experiences that drive customer growth Strong analytical and problem-solving skills, with the ability to interpret customer insights and behaviors to uncover actionable opportunities Preferred Industries: Startups, E-commerce, Fintech, Gaming, Consulting Interested candidates can drop in your resumes at annyesha@ybconsultants.com/annyesha.yb@gmail.com

Roles and Responsibilities The role as an Business HR will be far from one-dimensional. Incumbent shall undertake a wide range of HR tasks, like Talent Acquisition, Talent Development, Stakeholder Management, Employee Engagement & HR Service Delivery. Act as a single point of contact for employee queries on HR-related topics. Planning and execution of end to end Talent acquisition activities of Front Line Sales and First Level Leadership roles Ensure that optimal hiring source mix is achieved Conducting employee on boarding and help plan training & development Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise Promote HR programs to create an efficient and conflict-free workplace Assist in development and implementation of human resource policies Undertake tasks around performance management Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates Organize quarterly and annual employee performance reviews Maintain employee files and records in electronic and paper form Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities Desired Candidate Profile MBA in Human Resources Management or relevant field 4-6 years of proven experience as an HR Generalist from Life Insurance, General Insurance, Health Insurance, BFSI, FMCG, Telecom or Pharma companies Understanding of general human resources policies and procedures Good knowledge of employment/labor laws would be an added advantage Outstanding knowledge of MS Office; HRIS systems (e.g. SAP) will be a plus Excellent communication and people skills Aptitude in problem-solving Desire to work as a team with a results driven approach

Minimum 6+ years SAP Data Archiving experience Should have worked on Archiving project involving migration from ECC to S/4HANA. Analysis of Database growth and Implementation of ILM Archiving Providing installation, configuration, functional and technical expertise for SAP ILM and assisting with testing and validation of results. Experience in ILM Store Setup implementation with SAP IQ, OpenText etc. Should be proficient in SARA related configurations, archiving object development and ILM configurations. Hands-on with identifying impacts due to archiving and implementing their mitigating solutions Designing, Testing, Production and Post Production phases in SAP Archiving/ILM implementation assignments. Implementation experience with Standard and Custom Archive objects for various SAP modules. Implementing purging/hybrid DVM solutions for technical tables/staging functional tables Well versed with archive meta data & ADK files handling Hands-on with System assessment in context to DVM Hands-on with Document Archiving scenarios/Content server migration Experienced in conducting/leading workshop/discussions with the business users/stakeholders Good to have Excellent Communication skills (Verbal and Written) Hands-on with Nearline Storage (SAP IQ) integration with archive server and SAP, Administration and Support SAP Integration with Content and Archive server Experience with VIM and OpenText administration Implementation experience with SAP ILM retention management, Legal Hold and Case Management, ILM blocking

ILM_Senior Minimum 6+ years SAP Data Archiving experience Should have worked on Archiving project involving migration from ECC to S/4HANA. Analysis of Database growth and Implementation of ILM Archiving Providing installation, configuration, functional and technical expertise for SAP ILM and assisting with testing and validation of results. Experience in ILM Store Setup implementation with SAP IQ, OpenText etc. Should be proficient in SARA related configurations, archiving object development and ILM configurations. Hands-on with identifying impacts due to archiving and implementing their mitigating solutions Designing, Testing, Production and Post Production phases in SAP Archiving/ILM implementation assignments. Implementation experience with Standard and Custom Archive objects for various SAP modules. Implementing purging/hybrid DVM solutions for technical tables/staging functional tables Well versed with archive meta data & ADK files handling Hands-on with System assessment in context to DVM Hands-on with Document Archiving scenarios/Content server migration Experienced in conducting/leading workshop/discussions with the business users/stakeholders Good to have Excellent Communication skills (Verbal and Written) Hands-on with Nearline Storage (SAP IQ) integration with archive server and SAP, Administration and Support SAP Integration with Content and Archive server Experience with VIM and OpenText administration Implementation experience with SAP ILM retention management, Legal Hold and Case Management, ILM blocking

We are seeking a dynamic Customer Service Head to lead and optimize customer support operations for ZEVO (Parenting App) and ZOEY (Caretaker Services) . This role will focus on driving service excellence, user satisfaction, and operational efficiency across WhatsApp, Email, and Telephony support channels . The ideal candidate will build and manage a high-performing support team while implementing scalable customer service strategies that enhance user experience and retention. Key Responsibilities: 1. Customer Experience & Strategy Development Define and implement customer service policies, SLAs, and quality standards for ZEVO and ZOEY. Establish a data-driven approach to measure and improve customer satisfaction, response time, and resolution rates. Develop and execute strategies for proactive customer engagement , including retention, renewals, and upselling. 2. Team Leadership & Process Optimization Build, train, and manage a customer support team handling inquiries via WhatsApp, Email, and Telephony . Develop a tiered support structure to manage high-priority cases efficiently. Create knowledge bases, FAQs, and training modules to streamline team performance. 3. Technology & Automation Integration Oversee the implementation of WhatsApp Business API (Interakt), CRM tools, and AI chatbots for seamless customer interactions. Leverage automation to reduce response times and improve first-contact resolution rates . 4. Customer Issue Resolution & Feedback Loop Ensure timely resolution of technical issues , caretaker service concerns, and subscription-related queries. Set up structured feedback loops between customers and product teams for continuous app and service improvements. 5. Subscription & Retention Management Implement strategies to reduce churn and increase customer retention by proactively engaging with users. Oversee pricing and refund support policies to ensure transparency and fairness.

Talent Management Attrition Analysis Payroll Mangement HR Policy & Compliance Stake Holder Management Employee Engagement Learning & Development Team handling experience Prior work experience in MNC & matrix organization

Roles and responsibilities: Candidate should apply HRBP/BHR experience with English and South Regional Language proficiency only' 1. To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Assist the L&D team in the co-ordination for JUMP / L&D initiatives 4. Assist IC team in carrying out employee engagement activities across floor 5. Support Operations in any Ad-hoc / calendarized engagement activity / R&R /etc. 6. Support HR Operations team in any compliance related activity 7. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, insurance claims etc. 8. Support operations in conducting Regular Rewards & Recognition programs on floor 9. Co-ordinate with Training team to carry out induction program with new Joiners up to Grade II 10. Support supervisor in coordinating / execution of Induction program defined for new joining at TL & TM 11. Support / Guide operations in usage of CCMS tool for all process flows defined 1. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 2. Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection 3. Implementation of HR initiatives on the floor such as Early Life Intervention, HR Forums, PMS, Employee Satisfaction surveys, etc. 4. Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above 5. Ensure Employee listening activities are planned, organized & conducted every quarter 6. Ensure closure of action planning jointly with Operations within timelines and prepare Communication pack reports for cascades to the floor. 7. Ensure Confirmation process is run efficiently in the process; meet up with all employees' (E01/E02) on an EDP and effectively manage the process 8. Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures 9. Own, Ideate and devise Engagement activities for the Floor 10. Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. 11. Conduct Exit Interviews for resigned employees (Grade II) and escalate issues, if any, arising of the interview. 12. Investigate and issue DAP (Disciplinary Action Plan) to employees found in violation of process/ company policies post appropriate approvals. 13. Maintain database and trackers for all BHR activities on a real time basis. 14. Ensure consistent and regular usage of BMS wrt all BHR activities on real time basis. 15. Ensure consistent usage of CCMS tool by employees across operations 16. Preparation of various BHR Reports within timelines 17. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action 1. To be accessible when anyone a CSE/TL has any grievance that requires HR intervention. 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Ensure adherence to disciplinary policies existing in the organization by employees on floor 4. Need based escalation of non-adherence to respective supervisors and operations stakeholders 5. Provide adequate support and guidance to employee in case of any medical requirements / emergencies in co-ordination with respective departments 1. Ensuring that engagement activities / listening sessions are carried out in a manner which does not impact Operations SLAs 2. Ensure clearance formalities for resigned employees are completed within committed timelines by operations. 3. Timely settlement of any advance taken from finance with regards to R&R / Fun @Work activities carried out 4. Timely issuance of Final Level CAP & Closure of "Refer to BHR" by operations to training team to ensure "No Impact" on business on account of non-performance of an individual. 5. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action Domain /functional skills - Awareness of the TP Values and HR Policies - Knowledge of MS Office - Good Communication skills Critical competencies: - Delivers Customer Service - Engaging Communication - Builds Collaborative Relationships - Takes initiative to deliver team objectives - Maintains Composure - Prior HR experience preferred two years Kindly share your updated CVs and cover letter with your application Note: Looking for Immediate Joiners. Contact person: 9449900627 | yamanurappa.kuri@teleperformancedibs.com

The Retention Manager - LAP role at IndusInd Bank involves overseeing key operations, ensuring compliance, and driving business growth. Responsibilities include managing customer interactions, improving service efficiency, and coordinating with various teams to achieve operational excellence. The ideal candidate should possess strong analytical skills, excellent communication, and a proactive approach to problem-solving. Prior experience in a similar role is preferred. Candidates must demonstrate leadership qualities and adaptability to dynamic banking environments. This position offers a great opportunity to grow within the banking sector.

Job Summary / Overview Possessing excellent leadership capabilities, having successfully led field teams for Rentention and customer retention. Owning strong technical skills, including proficiency in MS Office Suite, billing and collection software, and CRM systems, enabling efficient and accurate management of client accounts and operations. Possessing excellent leadership capabilities, having successfully led field teams for collections and customer retention. Owning strong technical skills, including proficiency in MS Office Suite, billing and collection software, and CRM systems, enabling efficient and accurate management of client accounts and operations. Responsibilities: Involved in resolving the customer queries within reasonable time period. Retaining the customers who derailed from the services by explaining the usage of product benefits. Approaching and canvasing the client/customers in the field to meet monthly company goal. Improving the usage of service by the customers by monitoring their usage to providing an upgraded service package. Ensuring the quality of services offered to the customer via voice feedback. Preparation and submission of daily/weekly field reports. Building customer relationship by setting up a meeting to receive client feedback and also for further development. Key Responsibilities and Accountabilities • Takes complete ownership of the aligned teams performance • Develops strategic & tactical plans to identify, analyze and effectively respond to clients needs emerging trends and best practices • Understands clients processes and suggest modes of value addition • Monitor adherence of Service Level Agreement (SLAs) for the designated team • Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team • Works with WFM/Recruitment/Clients to agree on Manpower planning • Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions • To be knowledgeable with the process and resourceful when faced with matters of internal/external escalations • Works with Directors /Senior Leadership to create a sound incentive structure to motivate and drive performance of the team Expected to represent WBR/MBR with clients/operations • Keeps Operational costs to a minimum and ensures revenue targets are met • Responsible for ensuring occupancy & utilization is at optimum level • Ensure team funds are utilized to drive engagement & performance and billing information is submitted in a timely manner • Ensuring Headcount and the buffer% is maintained for the process Coaches and counsels Team Managers, Team Leader, Team Coaches, agents as necessary to ensure their success • Administers separation cases to HR in case advisors are not meeting performance metric • consistently and arranging backfills on a timely basis Handle any kind of escalations pertaining to Team management, Training guidelines, Compliance adherence & Complaints • Takes responsibility of implementing feedback and cascading relevant areas of opportunity to respective departments arising from the skip levels conducted. Education and Specific Training • Qualification Graduate or above Work Experience Required Skills Technical Competence • Proven work experience as a supervisor managing or managed 40+ with decent span of control of TLs and SME’s will be more added advantage. • US/UK Insurance experience is must. • In-depth knowledge of performance metrics • Organizational and time-management skills • Decision-making skills • Should be a Graduate • Good PC skills, especially MS Excel • Excellent communication and leadership skills • Knowledge of NPS • Should be aware of Lean Six Sigma concepts Core Competencies • Customer Service • Good analytical skills • Must be very good with data representation. • Must be very good with MS Excel • Time Management • Ability to multi-task • Service hours– 24*7, Rotational Shifts & Week Offs • Should be solution oriented and always willing to work for change/adapt to transformations

Company Name: HighRadius Experience: 2-5 Years Location: Hyderabad (WFO) Shift Detail: General shift, 5 days working Interview Mode: Virtual Interview Rounds: 2-3 Rounds Notice Period: Immediate to 60 days Job description: Key Responsibilities: Build and Update People Analytics Dashboards viz. Attrition, RTO etc. Manage the KPI and Performance Management process, including collaborating with business stakeholders to ensure timely completion Work closely with cross-functional teams to improve, design and implement HR Operations practices to support employee engagement and retention Prepare and present reports to senior management on trends, analysis and recommendations of current headcount Skill & Experience Needed: Work experience as an Analyst or Executive - People Analytics/HR Ops or a similar role. Minimum 2-5 years of work experience in same space Strong project management, consulting and analytical skills; build strong partnership, manage stakeholders and drive execution to the achievement of the right results Strong verbal and written communications skills, as well as interpersonal skills Ability to manage ambiguity and independently, yet work collaboratively within a team environment and having fun while working smart

Roles and responsibilities: Candidate should apply HRBP/BHR experience with English and South Regional Language proficiency only' 1. To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Assist the L&D team in the co-ordination for JUMP / L&D initiatives 4. Assist IC team in carrying out employee engagement activities across floor 5. Support Operations in any Ad-hoc / calendarized engagement activity / R&R /etc. 6. Support HR Operations team in any compliance related activity 7. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, insurance claims etc. 8. Support operations in conducting Regular Rewards & Recognition programs on floor 9. Co-ordinate with Training team to carry out induction program with new Joiners up to Grade II 10. Support supervisor in coordinating / execution of Induction program defined for new joining at TL & TM 11. Support / Guide operations in usage of CCMS tool for all process flows defined 1. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 2. Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection 3. Implementation of HR initiatives on the floor such as Early Life Intervention, HR Forums, PMS, Employee Satisfaction surveys, etc. 4. Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above 5. Ensure Employee listening activities are planned, organized & conducted every quarter 6. Ensure closure of action planning jointly with Operations within timelines and prepare Communication pack reports for cascades to the floor. 7. Ensure Confirmation process is run efficiently in the process; meet up with all employees' (E01/E02) on an EDP and effectively manage the process 8. Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures 9. Own, Ideate and devise Engagement activities for the Floor 10. Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. 11. Conduct Exit Interviews for resigned employees (Grade II) and escalate issues, if any, arising of the interview. 12. Investigate and issue DAP (Disciplinary Action Plan) to employees found in violation of process/ company policies post appropriate approvals. 13. Maintain database and trackers for all BHR activities on a real time basis. 14. Ensure consistent and regular usage of BMS wrt all BHR activities on real time basis. 15. Ensure consistent usage of CCMS tool by employees across operations 16. Preparation of various BHR Reports within timelines 17. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action 1. To be accessible when anyone a CSE/TL has any grievance that requires HR intervention. 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Ensure adherence to disciplinary policies existing in the organization by employees on floor 4. Need based escalation of non-adherence to respective supervisors and operations stakeholders 5. Provide adequate support and guidance to employee in case of any medical requirements / emergencies in co-ordination with respective departments 1. Ensuring that engagement activities / listening sessions are carried out in a manner which does not impact Operations SLAs 2. Ensure clearance formalities for resigned employees are completed within committed timelines by operations. 3. Timely settlement of any advance taken from finance with regards to R&R / Fun @Work activities carried out 4. Timely issuance of Final Level CAP & Closure of "Refer to BHR" by operations to training team to ensure "No Impact" on business on account of non-performance of an individual. 5. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action Domain /functional skills - Awareness of the TP Values and HR Policies - Knowledge of MS Office - Good Communication skills Critical competencies: - Delivers Customer Service - Engaging Communication - Builds Collaborative Relationships - Takes initiative to deliver team objectives - Maintains Composure - Prior HR experience preferred two years Kindly share your updated CVs and cover letter with your application Note: Looking for Immediate Joiners. Contact person: 9449900627 | yamanurappa.kuri@teleperformancedibs.com

What Youll Do Trusted Advisor Build great customer relationship and set them up for success by: o Understanding customers goals, strategies, plans. o Recommending best practices based on understanding customers business goals, success criteria for getting value o Maintain customer health by developing and executing customer success plans (CSP) that reflect a holistic path for customers to achieve Return Outcomes and Risk Management: o Improve adoption of Avalaras products to enable customers to achieve business value and critical outcomes o Manage customer renewal conversation and exceed revenue retention goals o Remain up to date on Avalaras products and services, and develop use cases to drive customers to adopt best practice standards o Proactively manage at risk customers and develop get well plans to prevent churn o Ensuring proactive customer engagement reducing unnecessary escalation and issues o Address dissatisfaction issues and escalations using resources available o Manage and own customer lifecycle experience including renewal experience o Continually expand CSPs to include additional outcomes as customer needs evolve o Partnership with Account manager and share growth opportunities You will be reporting to Senior Manager, Sales What Your Responsibilities Will Be You will Guide product adoption post-implementation ensuring time to value for the customer You will facilitate setting outcomes and measurable goals with the customer (success criteria) You will hold customer and Avalara accountable to achieve success criteria You will engage across the customers organization and work within Avalara to identify risks, and present recommendations solutions Facilitates conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximum value from Avalara Oversee outcomes including risk management and mitigation, customers value realization, and mutual success What Youll Need to be Successful As part of the start-up culture, possessing customer centricity Typically requires 8 years of related experience including customer portfolio and retention management Experience collaborating with teams to support joint outcomes through customer lifecycles Collaborative, creative, goal- and growth-oriented, and team-centric Comfortable managing conflicting priorities. Emotionally thoughtful, customer-focused and a Stay up to date with industry trends. Effective strategies Enthusiasm for customer success and excellence especially within the SaaS space Preferred Qualifications 3 5years Customer Success Management experience or similar Salesforce and Gainsight experience Ability to work at all levels from individual contributors to executives Proven record of meeting performance goals #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. As part of the start-up culture, possessing customer centricity Typically requires 8 years of related experience including customer portfolio and retention management Experience collaborating with teams to support joint outcomes through customer lifecycles Collaborative, creative, goal- and growth-oriented, and team-centric Comfortable managing conflicting priorities. Emotionally thoughtful, customer-focused and a Stay up to date with industry trends. Effective strategies Enthusiasm for customer success and excellence especially within the SaaS space Preferred Qualifications 3 5years Customer Success Management experience or similar Salesforce and Gainsight experience Ability to work at all levels from individual contributors to executives Proven record of meeting performance goals #LI-Onsite You will Guide product adoption post-implementation ensuring time to value for the customer You will facilitate setting outcomes and measurable goals with the customer (success criteria) You will hold customer and Avalara accountable to achieve success criteria You will engage across the customers organization and work within Avalara to identify risks, and present recommendations solutions Facilitates conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximum value from Avalara Oversee outcomes including risk management and mitigation, customers value realization, and mutual success

Pricing Transformation Developer JOB PURPOSE This is an exciting time to join IWG, our business is growing rapidly, and we are making significant changes to boost scalability and profitability. The Global Pricing Retention team is at the heart of commercial decision making of IWG. The pricing and retention strategies we devise and execute directly drive volume and earnings and are correspondingly visible in the organization. This role reports to the Global Head of Customer Retention. In this role, you will play an integral part in building out the tools and processes needed to effectively manage price, retention and revenue. The role is ideal for an all-rounder who wants to be at the heart of all aspects of development. This role will need someone adept in technical skills, with an eye for details and a problem solving mindset. KEY ACCOUNTABILITIES Price Retention Management Suite Development (SQL / VBA / Power BI/Python) Consolidating and improving on the excel-based price management tools and calculators Creating new tools for changing business needs Integrating price decision algorithms Automating price implementation processes Database Management (SQL) Re-designing and migrating the price management system database to Azure Ensuring data integrity, from performance inputs to pricing outputs for business-critical APIs Helping the team on complicated data requests and troubleshooting queries Engineering the big data flows needed for the next iteration of pricing algorithms Working with IT to enhance the security and stability of the price management systems Price Retention level management Analyzing internal sales and external market competitive data Recommending price changes across all markets Keeping track of price change outcomes and responding quickly to unforeseen changes Global performance initiatives Designing, A/B testing, implementing and managing of global pricing initiatives, new pricing algorithms and methodologies across our markets Working closely with senior management across multiple functions Reporting on the performance, learnings and next steps REQUIRED KNOWLEDGE, SKILLS AND QUALIFICATIONS Technical Skills Impressive academic credentials with at least a bachelors degree from a reputable university (numerical, scientific or business disciplines preferred) Proof of business level SQL, Power BI VBA use in tool development. Advanced user of the full Microsoft Office 365 suite, especially Excel (advanced formulas, VBA). Advanced user of programming languages such as Ms SQL and Power BI. Analytical mindset, strategic thinking and ability to collaborate with cross-functional teams Proven ability to undertake projects from initial inception through to final completion Personal Abilities Strong understanding of business operations and a fast learner, with proven ability to make sound decisions that positively impact business performance. Ability to perform work accurately with attention to details. Strong communication skills in English, both written and spoken. Problem solving - Ability to find a solution for or to deal proactively with work-related problems. Ability to complete assigned tasks under stressful situations, with quick turn around. Ability to handle multiple projects and tasks in tandem, with shifting priorities. Ability to be hands-on as well as strategic and be a trouble-shooter as needed. NOTE: This job description is not intended to be all-inclusive. The Employee may perform other related duties to meet the ongoing needs of the organization. About the company IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient. We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services. As the world s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers. Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres. Carbon Neutral Workplaces IWG s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040. Leading Employer Award IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day. Join us at https://careers.iwgplc.com/home

Role & responsibilities Generic job profile includes document processing, data entry process, maintaining trackers, escalate issues as required within organization and follow up to ensure timely resolution. Working knowledge of MS Excel with data entry speed and accuracy, ability to communicate in English and Hindi effectively, Insurance / Health Insurance Knowledge. Should be open to shift duties. Computer Operations, Computer proficiency, MS Excel, Communication in English & Hindi, Open to work in shifts Preferred candidate profile Health Insurance/ Healthcare/ TPA/ BFSI 6 Months 1 Year of experience in investigation (Backend)

Job Objective: As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory. Interested candidates can apply or share their resume on Whatsapp - 9999903614

Company Name :- ACT FIBERNET Job Title: Team Leader - Customer collection & Retention (TL-CCNR) Department: Customer Care/Retention Industry: Internet Service Provider (ISP) Location: Kharadi Reporting To: Retention Manager/Operations Manager HR SPOC : Himanshu Alane / 7887722231 Job Summary: 1. The Team Leader - Customer Care & Retention (TL-CCNR) is responsible for overseeing a team focused on customer retention efforts. This role aims to minimize churn, enhance customer satisfaction, and foster loyalty among the subscriber base. The position demands strategic thinking, strong leadership, and hands-on involvement in retention activities. 2. Customer Retention Strategies: Develop and implement retention strategies to reduce churn. Identify and address reasons for customer dissatisfaction or disconnection. Offer tailored solutions such as discounts, upgrades, or value-added services. 3. Customer Interaction: Handle escalations from team members and ensure customer concerns are resolved promptly. Build rapport with high-value customers to strengthen loyalty. 4. Data Analysis and Reporting: Monitor retention metrics (e.g., churn rate, NPS, ARPU). Analyze customer behavior to identify trends and improvement areas. 1 Present regular reports on team performance and customer retention activities. 5. Collaboration: Work closely with other departments (Sales, Marketing, Technical Support) to improve the customer experience. Provide feedback to product teams to enhance service offerings. 6. Compliance and Quality Assurance: Ensure adherence to company policies, processes, and regulatory standards. Maintain accurate customer records and communication logs. Qualifications and Skills: Education: Bachelors degree Experience: 3+ years of experience in customer reletation At least 1 year in a team leadership or supervisory role. Skills: Strong leadership and interpersonal skills. Excellent communication and negotiation abilities. Proficiency in CRM tools and customer analytics platforms. Problem-solving mindset with a customer-first attitude. Key Performance Indicators (KPIs): Reduction in churn rate. Increase in customer lifetime value (CLV). Improved Net Promoter Score (NPS). Achievement of team retention targets. Compensation: Competitive salary 2 Additional benefits, including medical insurance, and professional development programs

LAPTOP, TWO WHEELER & DRIVING LICENSE MANDATORY. Eligibility Criteria: Candidates should be comfortable in fieldwork. Candidates should know the vernacular language. Roles and Responsibilities: Conduct field visits to meet clients and strengthen relationships. Collaborate with marketing and sales teams to develop retention strategies. Analyze customer data to identify trends and areas for improvement. Proactively engage with customers in person to address concerns and gather feedback. Resolve customer issues promptly and effectively, both in person and remotely. Educate customers on product features and updates during field visits. Monitor key performance indicators (KPIs) related to retention and implement improvement strategies. Collaborate with other departments to enhance the overall customer experience.

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Required Educational Qualification: Any Graduate Desired Experience: 1-3 years Job Objective: Objective of this role is to service paid clients (property owners) in order to resolve their queries, improve credibility, nurture relationships and assist them to find genuine buyers for their properties. The role is also responsible for account retention and renewal. Job Description: Maintaining relationships with existing / paid HNI clients of 99acres.com Assisting the assigned clients in finding genuine buyers for their properties Solving their posting related queries to ensure appropriate usage of advertisement inventory (paid digital campaigns) Managing large amounts of incoming/outbound calls Ensuring internal coordination with different stakeholders and teams including sales, design, product and operations for effective deliveries Achieving process SLAs and MIS report generation Required Skills: Excellent verbal and written communication skills Experience in client relationship role within voice processes Good convincing skills Flexibility with rotational shifts Why Join Us : This is a unique opportunity to work on innovative and disruptive technology driven business solutions, that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast[1]paced environment and are ready to enhance their skills by learning something new. Being a part of Info Edge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

A leading FMCG brand in the savoury snacks sector is on the lookout for an Assistant Manager - Human Resources to join their team in Mumbai, India! Job Role Includes: • Recruitment (50%) • Onboarding & Orientation • HR Operations (Org-chart, Policies, HR Handbook) • Employee Engagement • Exit/Retention Management • General HR Admin (Communication & Documentation) • Additional HR duties as assigned Key Requirements: • Preferably a women candidate • MBA/Post-Graduation Diploma in HR with 3+ years of experience in the FMCG industry (food manufacturing preferred) • Knowledge of HRMS software implementation; Proficient in ZOHO will be an added advantage • Experience in a start-up or fast-paced environment is a plus • On-site position (6 days a week; alternate Saturdays off) • Occasional travel to the factory in Wada (1-2 times per month) • Location: Kandivali, Mumbai (Preference for nearby candidates) Salary: Not a constraint for the right candidate We'd love to hear from you if you're passionate about HR, ready to tackle new challenges, and eager to thrive in a dynamic work environment, all while making a positive impact on both people and the organization! Interested? WhatsApp your resume to 9833645250 (No calls, please)

Managing a team, analyzing retention strategies, and working closely with other departments to improve customer loyalty Lead and mentor a team 4-7 years in customer retention, Team handling, sales, or customer service (preferably in life insurance).

Job Title: Customer Success Manager About Simplilearn Founded in 2010 and based in Plano, Texas, and Bangalore, India, Simplilearn, a Blackstone portfolio company, is a global leader in digital upskilling, enabling learners across the globe with access to world-class training to individuals and businesses worldwide. Simplilearn offers 1,500+ live classes each month across 150+ countries, impacting over 8 million learners globally. The programs are designed and delivered with world-renowned universities, top corporations, and leading industry bodies via live online classes featuring top industry practitioners, sought-after trainers, and global leaders. From college students and early career professionals to managers, executives, small businesses, and big corporations, Simplilearns role-based, skill-focused, industry-recognized, and globally relevant training programs are ideal upskilling solutions for diverse career or business goals. Responsibilities: Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction. Develop, prepare, and nurture customers for Account growth. Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued support. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Program manage account escalations. Collaborating with Sales, Product Management and Solutioning. Create reports, notes, presentations for business review discussions. Qualifications 2+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. Total experience: 4+ years Experience in Training and Education will be desirable. Prior experience in SaaS is preferred. Experience in handling Strategic Enterprise clients in the US market will be desirable. MBA/Masters is desirable. Requirements You’re driven: No one needs to push you to excel; it’s just who you are. Very good written and verbal communication skills. Detail oriented and analytical. Strong team player but still a self-starter. Thrives in a multi-tasking environment and can adjust priorities on-the-fly. Eager to learn, adapt and perfect your work; you seek out help and put it to good use. You want to help and serve our customers: They win, so you win. Working exposure in APAC business hours & rotational schedules Knowledge of Salesforce and Intermediate MS Excel Skills preferred