Customer Success Manager - C L 291

Cubic Logics (Apps365.com)

3 - 8 years

5 - 12 Lacs

bangalore/bengaluru

Posted:1 day ago| Platform:

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Skills Required

customer success retention management account management renewals customer engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location

About Cubic Logics:

Role: Customer Success Manager (CSM)

Key Responsibilities:

Own customer relationships across a large account base, ensuring
90%+ renewal rate
and identifying expansion opportunities.
Align product capabilities with customer business outcomes; act as a trusted advisor for HR365 and Apps 365.
Drive product adoption and usage through strategic check-ins, onboarding, and proactive engagement.
Lead upsell and cross-sell initiatives based on customer needs and usage data.
Collaborate with Sales, Support, Product, and Engineering teams to resolve issues and deliver value.
Monitor key success metrics: adoption, engagement, retention, and satisfaction.
Mentor junior CSMs and contribute to building a high-impact customer success motion.
Design and execute scalable engagement programs to boost retention and customer advocacy.

Required Experience:

5+ years in Customer Success, Technical Consulting, or Project Delivery roles in the
SaaS/Cloud
space.
Experience managing
500+ international accounts
(US, UK, Canada, Australia preferred).
Strong understanding of business strategy and technical product use cases.
Proven ability to drive renewals and expand account value through upselling and cross-selling.
Proficient in cloud platforms, data analysis, and CRM tools.

More Jobs at Cubic Logics (Apps365.com)

Customer Success Manager - C L 291

bangalore/bengaluru

3.0 - 8.0 yrs

INR 5 - 12 Lacs

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