87 Retention Management Jobs - Page 2

Location - Vadodara ( Gorwa ) – Mandatory English Communication Salary - 2.6LPA (Based on Your Interview ) – Day shifts for female candidates –6 Day Working ( Rotational Shift ) - Multinational company Company: Well-known Pan India brand

Job description Roles and Responsibilities Contributing to the business and talent strategy by helping to identify, prioritise and build capabilities, behaviours, structures, and processes within different departments. Understanding the business and its challenges to help address the organisation and peoples needs. Supporting line management in forecasting and planning the talent pipeline requirements in line with the function/business strategy. Analysing the key talent trends and developing solutions, programs, and policies around it. Managing and resolving complex employee relations issues, Conducts effective, thorough, and objective investigations/interventions. Enhancing employee engagement through various departmental-level initiatives/programs. Working closely with Leadership and employees to improve work relationships, build morale, and increase productivity and retention. Defining Performance Goals for the employees and independently running the Performance Assessment cycle. Providing policy guidance and interpretation. Participating in evaluation and monitoring of training programs to ensure success & effectiveness. Coaching individual managers on increasing management capability.Desired Candidate Profile Proven skill in the operation and utilisation of software such as G Suite, Microsoft Word for Windows, Excel, etc. Ability to analyze organizational and individual needs and create the most cost-effective package to meet them. Proven understanding of the role and functions of a human resource office within a corporate operations structure. Broad experience and specific knowledge of human resource theory, functions and practice; performance appraisal systems and staff development. Proven ability to use initiative in carrying out tasks. Proven ability to prioritize tasks and to organize workload to assure that short timelines are met Policy writing experience. Candidates should have work experience of 6 - 8 years in the relevant HRBP domain. HRBP experience is a mandatory experience in employee relations, adept at HR statutory compliance, performance management, talent management, HR projects, etc. Open to work in US and rotational shifts. Perks and Benefits Attractive compensation based on demonstrated experience. Engagement with a major international group. Hands-on experience with industry-defining innovative trends. International and multicultural experience. Unlimited professional development. Shift Timing : Night shift

The Team Lead/Sr Team Lead is responsible for ensuring adherence to SLA,s & managing the overall workflow within the team. Will handle all team-related issues, including people management, conflict resolution & administrative tasks. Required Candidate profile Min 2 yrs exp as a TL in domestic voice process. Min of 5 yrs of exp in domestic Voice Program from BPO. Exp in Analyzing systems & procedures to identify areas for improvement & optimize efficiency.

Role & responsibilities :- Oversee recruitment, employee engagement, and HR operations. Manage onboarding, training, and development programs. Ensure compliance with HR policies and labor laws. Assist in performance management and employee relations. Handle administrative tasks and office management efficiently. Provide support in organizing company events and initiatives. Preferred candidate profile :- Male Microfinance sector preferred

Company: Prochant India Location: India Land CHIL SEZ IT Park, Saravanampatti, Coimbatore Experience Required: 5+ Years (Corporate HRBP experience mandatory) Industry: Healthcare / RCM / BPO Role Category: HR Business Partner Shift Timing: 6:30 PM 3:30 AM IST Working Days: Monday to Friday Prochant is hiring an experienced HR Business Partner (HRBP) to lead employee-centric HR functions, act as a strategic advisor to leadership, and enhance employee engagement and retention. If you are passionate about people, culture, and data-driven HR strategies, this is the role for you. Key Responsibilities Partner with leadership to implement effective HR strategies aligned with business goals Drive employee engagement and satisfaction initiatives across teams Manage employee grievances, conflicts, and provide sound resolution Analyze attrition and retention data; provide actionable insights Lead end-to-end onboarding and induction activities Identify training needs and coordinate development programs Monitor succession planning and workforce performance Ensure compliance with HR policies, procedures, and statutory norms Contribute to continuous improvement of HR policies and workflow management Skills Required HR Business Partnering Employee Engagement Grievance Handling Attrition Analysis & Data Handling Strategic HR Initiatives Onboarding & Induction Programs Talent and Workforce Management HR Policy Implementation Excellent Communication & Interpersonal Skills Strong Problem-Solving & Analytical Ability Key Requirements Education: MBA / MSW / MA in HR or relevant specialization Experience: Minimum 5+ years in Human Resource Business Partner roles Mandatory: Corporate HRBP experience Preferred Industry: Healthcare / RCM / BPO (preferred but not mandatory) Perks and Benefits Salary: Best-in-Industry Appraisal Cycle: Performance-Based Reviews Shift: Night Shift (6:30 PM to 3:30 AM IST) Work-life Balance: 5 Days Working (MonFri) Excellent Growth Opportunities Contact Details : Contact Person: Sughanya V Mobile/WhatsApp: 7200458446 (Available between 11 AM 7 PM IST) (Mon - Friday) Email: sughanyav@prochant.com How to Apply: Share your resume via WhatsApp or Email . About Prochant Prochant is a leading healthcare RCM solutions provider committed to delivering performance-driven results. At Prochant, we value innovation, excellence, and a people-first approach to everything we do. Take the next step in your career and join us at Prochant India Pvt Ltd!

Job description Roles and Responsibilities Contributing to the business and talent strategy by helping to identify, prioritise and build capabilities, behaviours, structures, and processes within different departments. Understanding the business and its challenges to help address the organisation and peoples needs. Supporting line management in forecasting and planning the talent pipeline requirements in line with the function/business strategy. Analysing the key talent trends and developing solutions, programs, and policies around it. Managing and resolving complex employee relations issues, Conducts effective, thorough, and objective investigations/interventions. Enhancing employee engagement through various departmental-level initiatives/programs. Working closely with Leadership and employees to improve work relationships, build morale, and increase productivity and retention. Defining Performance Goals for the employees and independently running the Performance Assessment cycle. Providing policy guidance and interpretation. Participating in evaluation and monitoring of training programs to ensure success & effectiveness. Coaching individual managers on increasing management capability.Desired Candidate Profile Proven skill in the operation and utilisation of software such as G Suite, Microsoft Word for Windows, Excel, etc. Ability to analyze organizational and individual needs and create the most cost-effective package to meet them. Proven understanding of the role and functions of a human resource office within a corporate operations structure. Broad experience and specific knowledge of human resource theory, functions and practice; performance appraisal systems and staff development. Proven ability to use initiative in carrying out tasks. Proven ability to prioritize tasks and to organize workload to assure that short timelines are met Policy writing experience. Candidates should have work experience of 6 - 8 years in the relevant HRBP domain. HRBP experience is a mandatory experience in employee relations, adept at HR statutory compliance, performance management, talent management, HR projects, etc. Open to work in US and rotational shifts. Perks and Benefits Attractive compensation based on demonstrated experience. Engagement with a major international group. Hands-on experience with industry-defining innovative trends. International and multicultural experience. Unlimited professional development. Shift Timing : Night shift

We are looking for a proactive and passionate Customer Success Manager to join our team. In this role, you will be the advocate for our clients, ensuring they derive maximum value from our services and fostering long-term relationships. Your primary goal will be to enhance customer satisfaction, drive retention, and contribute to the overall success of our clients. Key Responsibilities: Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our services. Client Engagement: Maintain regular communication with clients to understand their needs, provide updates, and gather feedback. Value Maximization: Identify opportunities to help clients utilize our solutions effectively, ensuring they achieve their desired outcomes. Issue Resolution: Address and resolve client issues promptly, collaborating with internal teams to provide timely solutions and support. Performance Tracking: Monitor client engagement and satisfaction metrics, preparing reports to track success and identify areas for improvement. Customer Education: Conduct training sessions and workshops to educate clients on new features, best practices, and updates. Feedback Loop: Act as a liaison between clients and internal teams, relaying client feedback to improve services and drive innovation. Retention Strategy: Develop and implement strategies to enhance client retention and reduce churn, fostering loyalty and long-term partnerships. Qualifications: Bachelors degree in Business, IT, or a related field. 5+ years of experience in customer success, account management, or a similar role within the IT services industry. Strong understanding of IT solutions and technology trends. Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients. Problem-solving mindset with a focus on customer satisfaction. Proficiency in CRM software and other customer management tools. Ability to work collaboratively in a fast-paced environment and manage multiple client accounts.

Guide new customers through the onboarding process, ensuring a smooth setup of services. Proactively engage with existing customers to increase satisfaction and reduce churn. Act as the primary point of contact for assigned customer accounts.

Position Overview: We are seeking an experienced HRBP to join our HR team. The ideal candidate will have full-cycle of employee experience and a proven track record of successfully sourcing and hiring top talent across various functions. This role requires a proactive approach, excellent communication skills, and a strong ability to build relationships with all external and internal stakeholders. Key Responsibilities: Strategic Partnership: Employee Relations: Talent Acquisition: Performance Management: Training and Development: Employee Engagement: HR Metrics and Reporting: Qualifications: Bachelors degree in Human Resources, Business Administration, or related field.Masters degree or HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP) is a plus. 5-6 years of progressive HR experience, with at least 2 years in a business partner role. Strong knowledge of HR best practices, employment laws, and regulations. Proficiency in HRIS and Microsoft Office Suite. Preferred Skills: Experience with change management and organizational development. Strong analytical skills and experience with HR metrics and reporting.

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

- As a Strategic Retention Specialist in our dynamic Direct-to-Consumer (D2C) company, you will play a pivotal role in enhancing customer loyalty and maximizing customer lifetime value. Your responsibilities will encompass creating and executing strategies to retain and engage customers, ultimately contributing to the growth and success of our brand. Key Responsibilities : - Manage the company's retention strategy to effectively improve the cohorts performance and LTV - Ensure strategies for building customer relationships as well as for driving repeats for the business - Be responsible for converting registered not-bought customers - Being responsible for effective communications measured via data-oriented approach Loyalty Programs : - Develop and manage customer loyalty programs to incentivize repeat purchases and brand advocacy. - Monitor and assess the effectiveness of loyalty initiatives. Communication and Messaging : - Craft compelling and relevant messaging to keep customers informed, engaged, and excited about our products and brand. - Utilize various communication channels, including email, social media, and in-app messaging. Performance Metrics : - Establish key performance indicators (KPIs) for measuring the success of retention initiatives. - Regularly report on the performance of retention programs and recommend adjustments as needed. Skills and Qualifications : - Expertise in using tools like Clever Tap - Data-orientation and professionalism in work ethic - Proven experience in a retention-focused role within the D2C or e-commerce industry. - Strong analytical skills with the ability to interpret data and make strategic recommendations. - Excellent communication and collaboration skills. - Familiarity with CRM tools and customer segmentation strategies. - Understanding of cohorts and retention metrics - A creative mindset with an understanding of customer behavior and preferences. How to Apply : - If you are passionate about fostering customer loyalty and have a proven track record in retention management, we'd love to hear from you! Please submit your resume and a cover letter - Join us in building lasting connections with our customers and driving the success of our D2C brand! #RetentionManager #D2C #CustomerLoyalty Location Mumbai only Industry Ecommerce/D2C startup only Work model Hybrid, twice a week work from office (Co-working spaces) This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

" About the Job We are looking for a Human Resource Business Partner (HRBP) Team Lead who will be the main point of contact for all stakeholders of the organization, and be able to mentor and guide the junior HRBP members of the team. As HRBP Team Lead, You Will Be responsible for HR investigations with an unbiased, authentic, and confidential approach. Be responsible for new hire inductions/orientations, gathering post-induction feedback, exit feedback, helping in retention management, etc. Actively engage the associates through structured interactions. Own the Intouch Connected initiatives, including but not limited to Town Halls, Skip level meetings, Leadership Connects, Focus Group Discussions, etc. Facilitate proactive engagement conversations between employees and their managers, supervisors, etc. Be able to bring experience to the fore in resolving peoples issues amicably while ensuring adherence to policies Be the voice of employees in reflecting issues back to management and ensure the timely resolution of issues. Assist in the implementation of HR initiatives at the campus for all employees. Provide inputs for improving the effectiveness of processes and policies. Build a high-energy workforce, confidence, and trust among employees. Partake in employee performance/behavior-related discussions and recommend suitable/necessary actions to Managers as per policy. Ensure the calendar of events for the week/month/quarter is prepared/published to all stakeholders and is adhered to. Work with multiple stakeholders across the board to ensure calendar adherence. Prepare weekly reports, including but not limited to data presentations in PowerPoint or Excel Bring insights to team meetings and help in the enhancement of employee engagement and the HRBP function s role. As HRBP Team Lead, You Need Bachelor s degree in Human Resources, Business Administration, Psychology, or a related field (required). Master s degree in HR or an MBA with an HR specialization (preferred). 3+ years experience in the role of HRBP or equivalent. Strong understanding of HR policies, labor laws, and compliance. Be able to work as a team player and establish a cohesive support for the HRBP function at large. High level of empathy, responsiveness, and relationship orientation. Good email etiquette, mid-level expertise on the usage of MS-Office (including Word, Excel, and PowerPoint). Must possess maturity and the ability to handle multiple stakeholders and provide strategic HR support to business teams. Good communication (written and oral) and presentation skills. Strong interpersonal relations skills. Strong analytical mindset and ability to use data for decision-making. ","

Roles and Responsibilities Manage customer success by ensuring high levels of customer satisfaction, retention, and growth through effective communication, issue resolution, and proactive engagement. Identify opportunities for upselling and cross-selling products/services to existing customers based on their needs analysis. Develop strong relationships with key decision-makers at customer organizations to understand their goals and objectives. Collaborate with internal teams (e.g., sales, product development) to deliver tailored solutions that meet customer requirements. Analyze churn data to identify trends and areas for improvement in the customer life cycle management process.

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Handle incoming or outgoing and inbound calls, from customers Resolve product or service-related issues promptly Achieve performance metrics (e.g., average handling time, CSAT) Lead Generation and retention experience is a plus.

Location : Bangalore - Near Bommanahalli, Hosur Road, Bangalore About Cubic Logics: Cubic Logics is a fast-growing SaaS company specializing in workplace productivity and HR solutions with our flagship platforms, HR365 and Apps 365 , built for Microsoft 365. We serve a global customer base with a sharp focus on user experience, scalable solutions, and measurable value. Were on a mission to simplify enterprise workflows and amplify impact—one customer at a time. Role: Customer Success Manager (CSM) We’re looking for a high-performing Customer Success Manager with proven experience in the international SaaS market to own post-sale relationships, drive renewals, upsell opportunities , and ensure high product adoption. You’ll manage a large portfolio of customers, build strategic engagement plans, and coach a small team toward shared goals. Key Responsibilities: Own customer relationships across a large account base, ensuring 90%+ renewal rate and identifying expansion opportunities. Align product capabilities with customer business outcomes; act as a trusted advisor for HR365 and Apps 365. Drive product adoption and usage through strategic check-ins, onboarding, and proactive engagement. Lead upsell and cross-sell initiatives based on customer needs and usage data. Collaborate with Sales, Support, Product, and Engineering teams to resolve issues and deliver value. Monitor key success metrics: adoption, engagement, retention, and satisfaction. Mentor junior CSMs and contribute to building a high-impact customer success motion. Design and execute scalable engagement programs to boost retention and customer advocacy. Required Experience: 5+ years in Customer Success, Technical Consulting, or Project Delivery roles in the SaaS/Cloud space. Experience managing 500+ international accounts (US, UK, Canada, Australia preferred). Strong understanding of business strategy and technical product use cases. Proven ability to drive renewals and expand account value through upselling and cross-selling. Proficient in cloud platforms, data analysis, and CRM tools.

Skills : Formulating and implementing human resources strategies aligned with the organization's overall goals and objectives. Leading the recruitment and selection process to attract, retain, and develop top talent. This involves overseeing hiring processes, talent development initiatives, succession planning, and performance management systems. Managing employee relations, including conflict resolution, disciplinary actions, and fostering a positive work environment. Developing and managing compensation and benefits programs to ensure competitive packages that attract and retain employees. Ensuring compliance with all employment laws and regulations, as well as internal policies and procedures. Overseeing training and development programs to enhance employee skills and capabilities, Fostering a culture of continuous learning and development. Leveraging HR technology and data analytics to improve HR processes, make data-driven decisions, and measure HR effectiveness. Collaborating with senior leadership to drive organizational change and development initiatives. Implementing strategies to enhance employee engagement, satisfaction, and well-being. Serving as a strategic partner and advisor to the CEO and senior leadership team on human capital Software/System Skills : MS Office , Spine HRMS, SAP -HR Module Special Skills : Good Communication in English (Written & Spoken) Excellent leadership, communication, and problem-solving skills. .

To create, lead and manage the newly created cabs & attachment operations. Resolving problems of vendors, drivers and customers. Ensure the smooth day-to-day operations of the department. Good communication and negotiation skills with the ability to develop and maintain strong relationships with vendors, drivers and internal departments. Lead generation, marketing and business development. Handling and following up with vendors and drivers on monthly payments and GST. Tie-ups with corporate companies/showrooms. Be a trusted advisor for your new vendors, monitor their performance and address any open issues to ensure timely resolution and a great customer experience. Approach potential vendors to establish relationships and explain to them about the company norms and earnings from attachment. Oversee and complete key tasks and develop project plans to meet corresponding deadlines. Should be meeting your vendor On-boarding targets and KPIs. Monitoring retention and turnover rates of new attachments. Coordinate and support to the call centre team whenever needed. Providing training to the vendors and chauffeurs. Qualifications and Requirements A bachelor's degree/master's. 5 to 10 years of any relevant experience in Sales, Admin & Vendor Management. Good negotiation skills and expertise in MS Office. Proficient in both written and oral communication in English and Tamil. Good problem solver and creative thinker. Excellent planning, organizing and time management skills.

Hi folks, Hiring - Travel Consultants (Meta / Ppc) - upto 70k Spanish/Bilingual Travel Sales - Upto 70k Travel CCE - upto 35k Quality Analyst travel - upto 40k Retention specialist - upto 40k Immediate joiners needed Minimum 1yr exp mandatory Required Candidate profile Watsapp details to HR Mamta - 9903044494 Email - wipro.msingh@gmail.com

- Retention blended outbound process - min 6 month exp - Gujarati knowledge compulsory. Basic English fluency required - Graduation needed -19000 in hand PM - 9 hour shift between 9am - 9 pm, 1 weekly rotational off Contact: recruiter1@rankskills

Job Summary: Reporting to the Channel Head HR, the incumbent would be spearheading the HR agenda for the NORTH/EAST zone of the channel. S/he would be responsible to liaise with the Senior Leaders within and outside the channel in the creation and implementation of all people initiatives. The incumbent will work directly with the multiple senior-level people in the sales leadership team and drive and own the HR agenda consistent with the best practices being followed at HR in Company. S/he will be responsible for attracting, engaging and retaining a team of competent employees, creating a high-performance and positive work culture The role includes independent management of 2 full-time high-potential resources to deliver on the following: Manpower planning and module management Lead Attrition control and retention enhancement measures Creation and roll-out of effective employee engagement programs, in line with the central HR Strategy Be the torchbearer for culture & values in the channel Lead Talent Management initiatives for the channel Provide specialist coaching, support & influence that enables key Business deliverables. KEY RESPONSIBILITIES HR Stragegy for the Zone Conceptualize and deploy HR strategy for the Patch to support patch Business Plans Develop and deploy an effective Manpower Plan Ensure quality of hire Ensure key Talent Retention Conceptualize and deploy Employee Engagement Initiatives. Be the thought leader and HRBP to client leaders on strategic as well as operational people matters Business Partnering with field Business Leaders Participate at the channel-level strategy forums for integration of business & support Lead the change management agenda Positively influence the business leaders to ensure that he is aligned to the people agenda and also ensure people strategy dovetails with the business strategy Coaching and Performance Enablement Talent Management and Development for the channel Operationalize OTR(Organization Talent Review) for the channel. Create and execute the succession plan for key roles Engage and develop Best bets Effective execution of the MDR (Management Development Review) framework Enable training and development of all employees (TNA, delivery and feedback) Promote internal mobility Promote gender diversity Build Organization Culture and Reinforce Values Institutionalize Organizational Values in employees and processes Embed effective implementation of Rewards framework, including customer centricity Leverage Employee Engagement (IBM Kenexa) outcomes to build an organisational culture Ensure unbiased and complete investigation procedures, compliance with the policy and process, and closure of issues reported Performance & Compensation Management Oversee implementation of the annual performance appraisal process in order to ensure the timely completion of the performance management cycle. Drive moderation of ratings for the assigned patch and assist the business heads in making promotion decisions Support business in decision making (Fitment) & allocation of compensation quantum for the assigned patch. Effectively use JE (Job Evaluation) and Market benchmarks Deploy and monitor the effectiveness of the Performance review process and compensation Employee Relations and Communication Institutionalize employee relation forums that provide opportunities for employees to connect and bond with management and peers Enable productive organizational climate Enable openness and two-way communication between employees and management through communication forums such as town halls, skip-level meetings, focused group discussions Enable employee engagement by executing action plan emerging from employee surveys Handle grievances Provide coaching & counselling to build a motivated team; and ensure smooth & cordial relations Measures of Success Feedback from stakeholders/ internal customers Effectiveness of HR strategy Effective and timely deployment of HR processes and measures Recruitment Turnaround time, Quality of Hire in key roles, Feedback on new hire performance Effectiveness of Talent Strategy; Regretted Attrition, Attrition of identified talent Number of Training Interventions vs. plan Employee Productivity and per capita Cost Key competencies/skills required Strategic Planning & Result Orientation People Management Customer Centricity Problem Solving & Decision Making Impact with Influence Role Modelling Core Values Strong Business Acumen Key Relationships (Internal /External) Internal External Vendors

This person will have an overall expertise and knowledge of the Microsoft 365 tenants, with a focus on administration and management that serves as a strong base for technical expertise for the Employee Digital Experience team. Knowledge and experience with Purview, retention management, and eDiscovery. Experience in administering and building automated flows and custom applications within Microsoft Power Platform (Power Apps, Power Automate). Collaborate with cross-functional teams to identify automation opportunities, understand business processes, and recommend solutions that improve efficiency and reduce manual effort. Provide training and support to end-users. Conduct thorough testing, debugging, and troubleshooting to ensure the reliability and availability of tenant features. Create comprehensive documentation of tenant configurations, ensuring knowledge transfer and future scalability. Stay up-to-date with the Microsoft 365 features and best practices to drive continuous improvement and innovation. Work collaboratively with operational teams, technical program managers, and key stakeholders to gather requirements, design solutions, and deliver on automation initiatives. All About You Proven experience administering Microsoft 365 tenants. Demonstrated experience with all tenant capabilities including collaboration tools and automation, and Copilot. Knowledge of retention and eDiscovery capabilities. Strong understanding of business processes and the ability to identify automation opportunities. Excellent problem-solving skills and attention to detail. Effective communication and collaboration skills; ability to work across diverse teams. Experience with PowerShell scripting and other command-line interfaces. Demonstrate strong analytical, troubleshooting and problem-solving skills.

Greetings Kolkata! Join Our Team! Teleperformance welcomes you to be a part of our dynamic team! Job Role: Customer Care Executive (Retention Desk) Location: Kolkata, Saltlake sector v Job Type: Full-time About the Role: We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives for retention desk. As a Customer Care retention desk executive, you will be responsible for providing exceptional customer service to our clients via outbound calls and handle escalation cases with your extra ordinary convincing skills. Responsibilities: - Retaining customers who potentially want to switch to another provider. - Providing product/service information to customers - Meeting and exceeding customer satisfaction targets - Maintaining accurate records of customer interactions - Collaborating with team members to achieve team goals Requirements: - Candidate must be a graduate. - Candidate must have minimum 12 month experience from BPO background with proper documents, i. e. offer letter/appointment letter and experience letter or resignation acceptance letter where DATE OF JOINING AND DATE OF LEAVING WOULD BE MENTIONED CLEARLY, With proper PF deduction. (Pay slips will not be entertained as an alternative for experience letter.) -- Excellent communication and interpersonal skill in English and Hindi -- Must be an immediate joiner. Shifts: Rotational shift Any 9 hour during 9 am to 9 pm 6 working days with 1 rotational week off NO NIGHT SHIFT Salary : CTC 19K Inhand 15k Interview Rounds 1) HR round 2) Operation round 3) Assessment round Contact HR Priyanka Dhar 7908390047 priyanka.dhar@teleperformancedibs.com Or, HR Sneha Chatterjee 6290237491 Sneha.chatterjee@teleperformancedibs.com We look forward to welcoming you!!

What drives us? We specialize in providing value added assistance and assurance services across industries, dedicated to enhancing customer experiences and delivering innovative products tailored to client needs. What will you drive? We are looking for a dynamic and experienced HR Lead to oversee and drive our key HR functions including recruitment, payroll management, and employee engagement. The ideal candidate should be people-focused, process-driven, and passionate about building a positive and high-performing work culture. Key Responsibilities: Recruitment & Talent Acquisition Lead end-to-end recruitment process from job posting to onboarding. Partner with hiring managers to understand manpower requirements. Build talent pipelines through sourcing, networking, and headhunting. Conduct interviews, manage offers, and ensure a smooth onboarding experience. Payroll & HR Operations Ensure accurate and timely payroll processing in compliance with statutory requirements. Maintain employee records including attendance, leaves, and benefits. Liaise with finance and compliance teams for tax, PF, ESI, etc. Manage HR software and employee database for real-time accuracy. Employee Engagement & Culture Design and execute employee engagement programs and events. Conduct regular employee feedback surveys and act on insights. Be a point of contact for employee concerns and foster a transparent culture. Support performance management processes and recognition programs. What are we looking for? Masters degree in Human Resources or related field. Proven experience in recruitment, payroll, and engagement initiatives. Strong understanding of labor laws, HRMS systems, and payroll software. Excellent communication, interpersonal, and organizational skills. Ability to work independently and lead HR initiatives end-to-end. Why us? Join our vibrant, forward thinking team committed to revolutionizing the insurance and assistance Industries. Experience innovation daily as we deliver unparallel led value to our clients Enjoy continuous professional development and a collaborative environment where your ideas drive our success. If you're passionate about making a real impact and eager to grow your career, Across Assist is the place for you.

The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards companys vision. Additionally, the candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best people practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. The candidate should act as a change agent, acting as a catalyst to drive vertical/org. level changes. Please share your resume directly on farheen.chabru.c@eclerx.com Business HR Process Manager Roles and Responsibilities Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that company policies are adhered to, in the program Work closely with Business on calibration process for performance management system Understand employee pulse, escalate to appropriate levels & ensure end to end resolution Investigate and close any conduct related violation and take necessary disciplinary action wherever required Monitor & govern Performance Coaching & Improvement process for bottom performers in the program Carry out career and capability development programs for identified group of A-PM pool Attrition management for the program/process Target Fostering an ecosystem of quick turn around for grievances while endeavouring to reduce the quantum gradually HR Reach out Connect one-on-one with Analyst- Manager pool during the pulse check Govern leadership connects for the program Oversee the 90-Day on-boarding & assimilation program for Analyst -Manager pool in the program Coach employees for them to invest in their capability building Performance Appraisal and Career Planning Conduct sessions to educate employees on Performance Management System Ensure goal-setting activities getting carried out between the managers and their direct reports basis defined timelines Guide & sensitize managers with evaluation process Close appraisal calibration with Business HR Ops Compliance Conduct exit interviews of Analyst-Process Manager within timelines Timely closure of Bottom Quartile Close Back Ground verification cases of Analyst-Process Manager in the Program where Insufficiency/discrepancy has been identified Tracker Updating and Reporting Ensure that all trackers including pulse, disciplinary (conduct and performance) are updated promptly and further shared with the Sr. HR BP and other stakeholders Create all necessary reports and dashboards required for each program/process area Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement to motivate higher performance levels Minimum Qualifications Graduate + MBA Overall experience of 3 - 5 years and should have at least 3 years of experience working in a Business Partnering role in a KPO/IT or ITES Industry Shift Timings - 6 pm to 3 am Notice Period required - 45 to 60 Days at max No. of working days - 5 days working