Customer Support Executive

Teleperformance (TP)

0 - 5 years

2 - 4 Lacs

thane

Posted:17 hours ago| Platform:

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Skills Required

retention management retention english language inbound voice process bpo voice marathi convincing power voice process customer relationship customer support good english communication spoken english gujarati

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
Handle inbound voice process calls with a focus on resolving issues efficiently and effectively.
Develop strong relationships with customers by understanding their needs and providing personalized solutions.
Identify opportunities for upselling/cross-selling products/services to increase revenue growth.
Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

0-5 years of experience in BPO industry (customer support) preferred but not mandatory.
Excellent communication skills in English language (spoken & written).
Proficiency in Marathi/Gujarati languages is an added advantage.
Strong convincing power to handle difficult situations professionally.

Salary :

Extra Perks Benefits :

Central pick up and Drop available from Thane station

Attendance Bonus and Language incentives for linguistic candidates.

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