Cogent E Services

Company Description Cogent E Services is an end-to-end Customer Experience (CX) solutions provider based in India, with a presence in 12 cities across 24 sites. We offer omni-channel solutions for customer interaction touch-points, back office solutions, and digital marketing services. Our clients come from diverse industries, including banking, financial services, and e-commerce, and we cater to them in more than 10 languages. Role Description This is a full-time on-site MIS role located in Noida at Cogent E Services. The role involves managing and analyzing customer interaction data, utilizing technology to derive insights, and overseeing customer interactions. Responsibilities also include implementing cybersecurity measures to ensure data protection. Qualifications Analytical Skills and Information Management abilities Strong Communication skills Proficiency in Information Technology Knowledge of Cybersecurity practices Experience in data analysis and reporting Attention to detail and accuracy in handling data Bachelor's degree in Information Technology, Computer Science, or related field Certifications in Cybersecurity or Information Management are a plus Show more Show less

This job is provided by apna.co Job Description: Inbound & Outbound - Voice Process Candidate Profile Work from Office Only. Should have Excellent communication skills in English & Hindi Shift timings : For Male 24*7/Female Employees 7am-7pm Window 6 Days working with the Rotational Weekly Off Ideal candidate should have Ability and willingness to learn. Courteous with strong customer service orientation. Good listening and responding skills. Should be willing to take up challenges and go the extra mile to perform work responsibilities Should have great interpersonal skills and the ability to perform under pressure

This job is provided by apna.co Customer Service Process, Rotational weekly off and attractive incentive, Languages requirement - Kannada or Telugu or Tamil or Malayalam or Hindi and English Urgent Openings - 100+ employee vacancy is available

This job is provided by apna.co Looking for Customer Support Executives! Handle calls, resolve customer queries, and provide clear information. Good communication skills required (English/Hindi/Kannada/Malayalam/Tamil/Telugu/Marathi). Freshers can apply too!

As a Customer Support Executive at this company, your role will involve handling calls, resolving customer queries, and providing clear information to customers. Good communication skills in languages such as English, Hindi, Kannada, Malayalam, Tamil, Telugu, and Marathi will be essential for this position. Freshers are welcome to apply for this opportunity.,

As a Team Leader at Cogent E Services in Delhi, India, you will be responsible for overseeing a team of customer service representatives. Your primary duties will involve monitoring team performance, providing feedback and training, handling escalated customer interactions, and ensuring compliance with company policies. Additionally, you will analyze performance metrics, generate reports, and implement strategies for improvement. Key Responsibilities: - Manage and supervise a team of customer service representatives - Monitor team performance and provide feedback and training - Handle escalated customer interactions - Ensure adherence to company policies and procedures - Create reports and analyze performance metrics - Implement improvement strategies Qualification Required: - Demonstrated team management and leadership skills - Previous experience in customer service and client handling - Strong communication and interpersonal abilities - Effective problem-solving and quick decision-making skills - Proficiency in using data analytics tools for performance monitoring - Preferably experienced in the BPO industry - Fluency in English, Hindi, and other regional languages is advantageous - Bachelor's degree in any relevant field is desired,

This job is provided by apna.co Job Description: Inbound & Outbound - Voice Process Candidate Profile Work from Office Only. Should have Excellent communication skills in English & Hindi Shift timings : For Male 24*7/Female Employees 7am-7pm Window 6 Days working with the Rotational Weekly Off Ideal candidate should have Ability and willingness to learn. Courteous with strong customer service orientation. Good listening and responding skills. Should be willing to take up challenges and go the extra mile to perform work responsibilities Should have great interpersonal skills and the ability to perform under pressure