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2 Job openings at Cogent E Services
About Cogent E Services

Cogent e-Services is a technology-driven company specializing in providing e-business solutions to a variety of industries, focusing on enhancing digital transformation through innovative software and technical services.

manager

Bengaluru

8 - 13 years

INR 20.0 - 25.0 Lacs P.A.

Work from Office

Full Time

manager for training and quality Bengaluru reporting GM/ AVP operations essential qualifications graduate in any field MBA in any specialization eligibility GM/ AVP operations essential skills/traits design training modules identifying and analyzing training needs ensuring attendance and successful graduation of training batches coordination with client for updates and various support ability to be proactive, self-motivated and self-directed exposure to training delivery and facilitation techniques knowledge of carrying out agent profiling, training need identification and analysis good written and spoken English excellent presentation and facilitation skills excellent knowledge of Microsoft Word, Access, Excel, e-mail system qualitative and quantitative analytical skills strong mentoring skills, presentation skills and strong selling skills responsibilities strengthen training processes/framework to improve functional performance required to lead a team of trainers plan, develop, and provide customized training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops Design of Assessment Certification framework (including Technology to be leveraged) completion of all LD assessment evaluation activities analyze training needs to develop new training programs or modify and improve existing programs helping and mentoring Trainers in maintaining training effectiveness and ensuring organizational benefit coordinating with different stakeholders and ensuring effective training delivery manage transnational Quality domain review performance as per internal and client governance structure be an enabler coordinate with other functions to deliver on Quality related metrics provide feedback and inputs to the team for development as well as SLA delivery proactive approach when dealing with potential bottlenecks and issues impacting the Quality output are you interested in becoming part of our team

Mis

Noida, Uttar Pradesh, India

0 years

Not disclosed

On-site

Full Time

Company Description Cogent E Services is an end-to-end Customer Experience (CX) solutions provider based in India, with a presence in 12 cities across 24 sites. We offer omni-channel solutions for customer interaction touch-points, back office solutions, and digital marketing services. Our clients come from diverse industries, including banking, financial services, and e-commerce, and we cater to them in more than 10 languages. Role Description This is a full-time on-site MIS role located in Noida at Cogent E Services. The role involves managing and analyzing customer interaction data, utilizing technology to derive insights, and overseeing customer interactions. Responsibilities also include implementing cybersecurity measures to ensure data protection. Qualifications Analytical Skills and Information Management abilities Strong Communication skills Proficiency in Information Technology Knowledge of Cybersecurity practices Experience in data analysis and reporting Attention to detail and accuracy in handling data Bachelor's degree in Information Technology, Computer Science, or related field Certifications in Cybersecurity or Information Management are a plus Show more Show less

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Cogent E Services

Cogent E Services

Cogent E Services
|

Information Technology and Services

New York

50-100 Employees

2 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    CTO

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Job Titles Overview

manager (1)
Mis (1)