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Cogent E Services
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Customer Care Executive in Bangalore

Customer Care Executive in Bangalore

Cogent E Services

0 years

0 Lacs

bengaluru karnataka india

Posted:2 weeks ago| Platform:

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Skills Required

service support communication chat processing monitoring management design automation analytics ai ml

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Care Executive at Cogent E Services, you will be at the forefront of our customer interactions, ensuring that every client receives top-notch service and support. Your excellent communication skills will be put to good use as you assist customers with any inquiries or issues they may have.

Key Responsibilities

Responding promptly to customer inquiries via phone, email, or chat in a professional and friendly manner.
Resolving customer complaints and escalating issues to the appropriate department when necessary.
Building strong relationships with customers to ensure their satisfaction and loyalty.
Providing accurate information about our products and services to customers.
Assisting with order processing, returns, and exchanges.
Monitoring customer feedback and recommending improvements to our customer service processes.
Collaborating with other team members to ensure a seamless customer experience across all touchpoints.

If you have a passion for helping others and enjoy working in a fast-paced, dynamic environment, then we want to hear from you! Join our team at Cogent E Services and make a difference in the lives of our customers every day.
About Company: Cogent is an Indian CXM solutions provider facilitating businesses and brands to redefine their customer experience management in the digital age. Since 2004, we continue to deliver industry-specific results and an approach that strengthens customer relations and differentiates you from your competitors. We design and administer customer experience through digital solutions such as automation, analytics, and AI/ML-based solutions.

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Customer Care Executive in Bangalore