Role Description This is a full-time on-site role for a Client Communication Specialist at Untangle - Counselling & Psychotherapy in Bengaluru. The Client Communication Specialist will be responsible for managing the front desk operations. Will also support the online booking and scheduling processes for the therapy sessions. Should have excellent oral and written communication skills in English. Individuals who have taken a break from their professional career path are welcome to apply for a job. Location: JP Nagar 1st Phase, Bangalore Office Timings: 9:30 AM – 6:30 PM Weekly Off: Thursday (Weekends are working) Job Role: - Respond to client questions and support queries via chat, email, and voice. - Follow up with clients to ensure they are successfully registered and onboarded, using our online process. - Handling therapy session rescheduling, cancellations, and refunds according to company policies. - Interface with clients and the in-house team to address any escalations. - Interface with therapists to address support queries for clients. - Ensure clients receive a personalized answer to their queries. - Taking feedback from clients. - Timely submission of daily and weekly reports on day-to-day tasks as required. Job Type: Full-time Pay: ₹18,000.00 - ₹30,000.00 per month Benefits: Health insurance Life insurance Schedule: Day shift Ability to commute/relocate: JP Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you comfortable working on weekends? What is your notice period? What is your current salary and your expected salary? Education: Bachelor's (Required) Language: English, Hindi, Kannada (Preferred) Shift availability: Day Shift (Required) Work Location: In person Application Deadline: 15/06/2025