Role Description This is a full-time on-site role for a Client Communication Specialist at Untangle - Counselling & Psychotherapy in Bengaluru. The Client Communication Specialist will be responsible for managing the front desk operations. Will also support the online booking and scheduling processes for the therapy sessions. Should have excellent oral and written communication skills in English. Individuals who have taken a break from their professional career path are welcome to apply for a job. Location: JP Nagar 1st Phase, Bangalore Office Timings: 9:30 AM – 6:30 PM Weekly Off: Thursday (Weekends are working) Job Role: - Respond to client questions and support queries via chat, email, and voice. - Follow up with clients to ensure they are successfully registered and onboarded, using our online process. - Handling therapy session rescheduling, cancellations, and refunds according to company policies. - Interface with clients and the in-house team to address any escalations. - Interface with therapists to address support queries for clients. - Ensure clients receive a personalized answer to their queries. - Taking feedback from clients. - Timely submission of daily and weekly reports on day-to-day tasks as required. Job Type: Full-time Pay: ₹18,000.00 - ₹30,000.00 per month Benefits: Health insurance Life insurance Schedule: Day shift Ability to commute/relocate: JP Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you comfortable working on weekends? What is your notice period? What is your current salary and your expected salary? Education: Bachelor's (Required) Language: English, Hindi, Kannada (Preferred) Shift availability: Day Shift (Required) Work Location: In person Application Deadline: 15/06/2025
Role Description This is a full-time on-site role for a Client Communication Specialist at Untangle - Counselling & Psychotherapy in Bengaluru. The Client Communication Specialist will be responsible for managing the front desk operations. Will also support the online booking and scheduling processes for the therapy sessions. Should have excellent oral and written communication skills in English. Women who have taken a career break are welcome to apply. Master students taking a gap year welcome to apply. Candidates upto the age of 50 years welcome to apply. Location: JP Nagar 1st Phase, Bangalore Office Timings: 9:30 AM – 6:30 PM Weekly Off: Wednesday (Weekends are working) Job Role: - Hosting clients at the office - Respond to client questions and support queries via calls, WhatsApp, chat and email - Explaining our therapy and counselling services - Follow up with clients to ensure they are successfully registered and onboarded, using our online process. - Handling therapy session rescheduling, cancellations, and refunds according to company policies. - Interface with clients and the in-house team to address any escalations. - Interface with therapists to address support queries for clients. - Managing therapist calendars and ensuring schedules are up to date - Managing payments and assisting clients with any related queries - Ensure clients receive a personalized answer to their queries. - Taking feedback from clients. - Timely submission of daily and weekly reports on day-to-day tasks as required. Job Type: Full-time Pay: ₹18,000.00 - ₹30,000.00 per month Benefits: Health insurance Life insurance Ability to commute/relocate: JP Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you comfortable working on weekends? What is your notice period? What is your current salary and your expected salary? Education: Bachelor's (Required) Language: English, Hindi, Kannada (Required) Shift availability: Day Shift (Required) Work Location: In person
About the job: Key responsibilities: 1. Respond to client questions and support queries via chat, email, and voice. 2. Follow up with clients to ensure they are successfully registered and onboarded, using our online process. 3. Handling therapy session rescheduling, cancellations, and refunds according to company policies. 4. Interface with clients and the in-house team to address any escalations. 5. Interface with therapists to address support queries for clients. 6. Ensure clients receive a personalized answer to their queries. 7. Taking feedback from clients. 8. Timely submission of daily and weekly reports on day-to-day tasks as required Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Bangalore only Salary: ₹ 2,45,000 - 3,10,000 /year Experience: 1 year(s) Deadline: 2025-09-05 23:59:59 Other perks: Free snacks & beverages, Health Insurance, Life Insurance Skills required: Client Interaction, Multitasking, MS-Excel, Computer skills, Client Relationship, Interpersonal skills, Effective Communication, Customer Support and Emotional intelligence Other Requirements: 1. Candidate with Bachelor's Degree 2. Candidate with Strong communication skills 3. Candidate interested in mental health 4. Candidate comfortable working on weekends 5. Immediate joiners preferred 6. Candidates having good interpersonal skills About Company: We are a mental health organization based in Bangalore. We work mostly with the D2C market and offer high-quality therapy sessions that are ethical and evidence-based. Our mission is to build world-class mental health care in India.
Key Responsibilities Attend to calls by new enquires and explain to them about our services Manage calendar of psychologists Manage and collect payments Provide daily report to management Reply to all customer queries on WhatsApp, email and other channels About Company: We are a leading mental health organisation, offering therapy and counselling services to the D2C market.