Client Communications Specialist

Role Description

This is a full-time on-site role for a Client Communication Specialist at Untangle - Counselling & Psychotherapy in Bengaluru.

The Client Communication Specialist will be responsible for managing the front desk operations. Will also support the online booking and scheduling processes for the therapy sessions. Should have excellent oral and written communication skills in English.

Women who have taken a career break are welcome to apply.

Master students taking a gap year welcome to apply.

Candidates upto the age of 50 years welcome to apply.

Location: JP Nagar 1st Phase, Bangalore

Office Timings: 9:30 AM – 6:30 PM

Weekly Off: Wednesday (Weekends are working)

Job Role:

- Hosting clients at the office

- Respond to client questions and support queries via calls, WhatsApp, chat and email

- Explaining our therapy and counselling services

- Follow up with clients to ensure they are successfully registered and onboarded, using our online process.

- Handling therapy session rescheduling, cancellations, and refunds according to company policies.

- Interface with clients and the in-house team to address any escalations.

- Interface with therapists to address support queries for clients.

- Managing therapist calendars and ensuring schedules are up to date

- Managing payments and assisting clients with any related queries

- Ensure clients receive a personalized answer to their queries.

- Taking feedback from clients.

- Timely submission of daily and weekly reports on day-to-day tasks as required.

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• JP Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable working on weekends?
• What is your notice period?
• What is your current salary and your expected salary?

Education:

• Bachelor's (Required)

Language:

• English, Hindi, Kannada (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person