Customer Support Executive

Role Overview: As a Customer Support Executive at Thrillark, your role is crucial in ensuring that our guests receive timely assistance, smooth resolutions, and feel genuinely cared for. You will be the first point of contact for users booking experiences across multiple cities. If you are a good communicator, can stay calm under pressure, and enjoy making someone's day better, then this role is perfect for you. Key Responsibilities: - Respond to customer queries promptly and clearly through chat, email, and phone. - Assist users with bookings, cancellations, refunds, and troubleshooting. - Collaborate with experience providers and internal teams to address guest concerns. - Maintain a record of guest interactions, feedback, and resolutions. - Uphold a friendly and helpful tone in all communication with guests. - Identify issues and propose enhancements to streamline the customer experience. Qualifications Required: - Freshers are encouraged to apply as this is an entry-level position. - Possess excellent written and verbal communication skills in English. - Comfortable using CRM tools, spreadsheets, and adept at multitasking. - Willingness to work rotational shifts, including weekends or holidays when required. - Display a positive attitude, empathy, and a keenness to learn and develop. Additional Information: Thrillark is a discovery and booking platform for experiences, offering over 10,000+ curated activities across the UAE, Southeast Asia, and beyond. The company is reimagining how people explore cities, catering to both travelers and locals. By joining Thrillark, you will be part of a fast-growing travel-tech startup with global ambitions, working closely with passionate founders and a small, energetic team. The company's culture values ownership, creativity, and learning, providing competitive compensation and opportunities for professional growth.,