Customer Support Executive

As a Customer Support Executive at Linways in Kochi, Kerala, you will be responsible for managing a team of representatives and providing excellent customer service. Your role will include resolving customer complaints, planning training, conducting quality assurance surveys, and maintaining a positive work environment for your team. Key Responsibilities: - Manage a team of representatives offering customer support. - Resolve customer complaints effectively. - Plan training sessions and standardize service delivery. - Conduct quality assurance surveys with customers and provide feedback. - Possess excellent product knowledge to enhance customer support. - Maintain a pleasant working environment for your team. Qualifications Required: - Bachelor's degree in administration or a related field. - Excellent interpersonal, written, and oral communication skills. - Proficiency in computer skills. - Knowledge of mediation and conflict resolution techniques is preferable.,