Product Consultant

As a Product Consultant at Linways, you will play a crucial role in managing and ensuring the quality of our products while fostering strong relationships with our customers. Working closely with the Engineering Team and customers, your primary responsibility will be to gather valuable feedback from customers and act as a liaison to provide product support tailored to meet their requirements. Your role will involve configuring Linways products, resolving any issues or queries faced by clients with precision and efficiency, and conducting tests before product launches to guarantee optimal performance and quality. Your enthusiasm and dedication to helping customers achieve a high-quality educational experience will be essential in this role. You should possess excellent communication, writing, and presentation skills, along with a customer-oriented approach and the ability to adapt to various customer personalities with the right attitude. Problem-solving skills and a proactive attitude towards troubleshooting are highly valued, as you will be expected to investigate issues thoroughly and provide timely solutions to ensure customer satisfaction. In addition to maintaining a deep understanding of Linways products and their latest features, you will be responsible for informing customers about new updates, providing training sessions, and assessing their needs to deliver personalized solutions. Building trust through transparent communication, handling customer complaints effectively, and maintaining accurate records of interactions are key aspects of this role. Your goal will be to uphold the high quality of our products and services, contributing to the long-term success of our business and ensuring a positive experience for our customers. To excel in this role, we are looking for candidates with a bachelor's or master's degree in disciplines such as BCA/MCA, B.Tech/M.Tech, BBA/MBA, or M.Sc. Along with a passion for customer service, strong phone handling skills, active listening abilities, and a proactive approach to problem-solving are essential attributes we seek in an ideal candidate. If you are excited about leveraging technology to solve complex business problems, drive innovation, and deliver exceptional customer experiences, we invite you to be part of our team at Linways.,