Product Consultant

**Job Description** **Role Overview:** As a Product Consultant for Fulfil's ERP, you will play a crucial role in ensuring seamless operations for high-growth e-commerce and retail brands. Your responsibilities will involve acting as a bridge between the engineering team and end customers, conducting root cause analyses, and utilizing AI for troubleshooting complex operational issues. Additionally, you will proactively identify customer pain points, design sustainable solutions, and collaborate with cross-functional teams to drive improvements. **Key Responsibilities:** - Investigate, diagnose, and solve complex operational problems, escalating only with thorough root cause analysis - Understand how changes impact the entire system and trace issues across modules, code snippets, logs, and workflows - Identify patterns, initiate process enhancements, and collaborate with Product to reduce recurring issues - Plan and manage projects that streamline operations, ensuring clear timelines and deliverables - Build strong internal partnerships, provide clear updates to merchants, and take ownership of tasks - Turn solutions into repeatable frameworks and knowledge-base articles to accelerate future resolutions **Qualifications Required:** - Minimum 2 years of experience in SaaS, Supply Chain, or Consulting - Strong critical thinking and problem-solving skills - Excellent communication skills in English - Proven project management abilities - Comfortable leveraging modern AI tools - Leadership mindset with conflict resolution skills - Quick learner with the ability to adapt to new technologies **Company Overview:** Fulfil is dedicated to transforming how high-growth e-commerce and retail brands operate at scale through its modern ERP platform. With a global presence in Toronto, Miami, and Bangalore, the company's team tackles real-world challenges to ensure seamless operations for leading merchants like Mejuri, HexClad, Ekster, and The Ridge. (Note: The above information does not include any additional details about the company as provided in the job description),