The role of an ERP Solutions Consultant at Fulfil is crucial in ensuring the seamless operation of high-growth e-commerce and retail brands on Fulfil's modern AI integrated ERP platform. As a ERP Solutions Consultant, you will be responsible for investigating, diagnosing, and solving complex operational problems by performing thorough root cause analyses. You will act as a bridge between the engineering team and end customers, diving deep into live operational issues and leveraging AI for advanced troubleshooting. In this hands-on role, you will proactively identify customer pain points, design sustainable solutions, and collaborate with cross-functional teams to implement improvements. Your responsibilities will include owning issues from start to finish, applying deep system thinking to understand how changes impact the entire system, reading and interpreting code to pinpoint issues, improving processes and workflows, driving projects and outcomes, collaborating closely with internal teams, and documenting knowledge to scale solutions. The ideal candidate for this role should have at least 3-5 years of experience in e-commerce operations, ERP/SaaS, consulting, or related fields. They should be comfortable leveraging modern AI tools, have a system and dot-connecting mindset, possess the ability to read code and debug (preferably Python), excel at critical thinking and problem-solving, have strong communication and facilitation skills, be proficient in project management, demonstrate leadership qualities, and be eager to learn new technologies and tools. Working at Fulfil offers the opportunity to work on critical issues for fast-growing global brands, elevate leadership and project management skills, collaborate with talented peers across different locations, accelerate personal growth through end-to-end ownership of solutions, and thrive in a high-accountability culture that rewards initiative and responsibility. If you are looking to join a dynamic team, drive high-impact solutions, and grow in a global environment, this role at Fulfil might be the perfect fit for you.,

Shifts & Compensation Location & Work-setup: Bangalore & 5 days In-office Base Salary : ₹16,00,000 – ₹20,00,000 per annum Standard Working Hours : 5:30 PM – 2:30 AM IST (Aligned with EST business hours) PST Shift with Bonus: 9:30 PM – 6:30 AM IST (Includes an additional ₹2,00,000 annual shift bonus, i.e.,₹16,000/month) Company Overview At Fulfil, we’re on a mission to transform how high-growth e-commerce and retail brands operate at scale. Our modern ERP platform unifies purchasing, manufacturing, fulfillment, invoicing, and financial management—powering the operational backbone for leading merchants like Mejuri, HexClad, Ekster and The Ridge. With locations in Toronto, Miami, and Bangalore, our global team tackles complex, real-world challenges, ensuring our merchants can operate seamlessly as they grow. Role: As a Product Consultant for our ERP, you will be at the forefront of ensuring our high-growth e-commerce and retail brands operate seamlessly on Fulfil's modern AI integrated ERP platform. This is a hands-on role where you'll act as the critical bridge between our engineering team and our end customers. You'll dive deep into live operational issues, performing thorough root cause analyses (RCA) by diving deep into the product and leveraging AI for advanced troubleshooting. Beyond reactive problem-solving, you will proactively identify customer pain points, design and document sustainable solutions, and collaborate intensely with cross-functional teams at Fulfil to implement improvements. If you thrive on dissecting complex technical challenges, shaping operational workflows, and driving tangible impact for leading merchants, this role offers a unique opportunity to blend technical expertise with strategic problem-solving in a fast-paced, global environment. What You’ll Do Own Issues from Start to Finish : Investigate, diagnose, and solve complex operational problems—escalating only with thorough root cause analysis. Apply Deep System Thinking : Understand how a single change impacts the entire system—tracing issues across modules, code snippets, logs, and merchant workflows. Read and Interpret Code : Dive into relevant sections of code or scripts (mostly Python) to pinpoint issues, confirm assumptions, and identify root causes. Improve Processes & Workflows : Spot patterns, initiate process enhancements, and collaborate with Product to reduce recurring issues. Drive Projects & Outcomes : Plan and manage smaller-scale projects or initiatives that streamline merchant operations, ensuring clear timelines and deliverables. Collaborate & Communicate : Build strong internal partnerships—working closely with engineering, product, and ops—and provide clear, concise updates to merchants. Lead & Execute as a Manager of One: Take ownership of the new and unassigned queue. Proactively manage priorities, ensure SLAs are met, and hold peers accountable. Document & Scale Knowledge : Turn solutions into repeatable frameworks and knowledge-base articles that accelerate future resolutions. What You Bring Minimum 2 Years of Experience in SaaS, Supply Chain, or Consulting. AI & Prompt Engineering —comfortable leveraging modern AI tools to streamline problem-solving and gather insights. Strong Critical Thinking & Problem-Solving —you excel at breaking down complex issues and connecting the dots. Excellent Communication —super command of the English language to serve North American and UK customers. Proven Project Management —organizing tasks, managing timelines, and delivering results. Leadership Mindset —taking initiative, maintaining accountability, and demonstrating strong conflict resolution skills. Eager Learner —quick to pick up new technologies, tools, and processes. Why Join Us? Drive High-Impact Solutions : Work on critical issues for fast-growing global brands. Elevate Your Skills : Hone leadership, conflict management, and cross-functional project management daily. Collaborate in a Global Environment : Partner with talented peers across Bangalore, Toronto, and Miami. Accelerate Your Growth : Own outcomes end-to-end, document lessons learned, and shape best practices. Onsite, High-Accountability Culture : Thrive in a dynamic environment that rewards initiative and responsibility. You Shouldn’t Apply If… You’re not willing to work onsite in our Bangalore office. You prefer routine tasks over end-to-end ownership of solutions. You’re uncomfortable with fast-paced environments where accountability is high. You avoid digging deep into understanding problems. You aren’t ready to lead projects or mentor others.