Product Consultant

As a product consultant at Linways, you will play a vital role in maintaining and enhancing the quality of our products while fostering positive relationships with our customers. Your primary responsibilities will include: - Working closely with the Engineering Team and Customers to gather valuable feedback and insights. - Acting as a liaison to provide product support and configure Linways products according to customer requirements. - Resolving any issues or clarifications that our clients may encounter with precision and efficiency. - Demonstrating patience, empathy, and strong communication skills to assist customers effectively. - Utilizing problem-solving skills to troubleshoot and investigate issues thoroughly. - Conducting pre-launch tests to ensure product functionality and quality meet customer needs. Desired Qualifications: - Bachelor's or Master's degree in BCA/MCA, B.Tech/M.Tech, BBA/MBA, or M.Sc. - Strong problem-solving abilities. - Excellent communication, writing, and presentation skills. - Enthusiasm for assisting customers. - Proficiency in phone contact handling and active listening. - Customer-centric approach with the ability to adapt to different personalities. Your role will also involve: - Learning and keeping up-to-date with Linways products and their latest features. - Conducting product testing. - Informing customers about new features and providing training. - Understanding and addressing customer needs to ensure satisfaction. - Building trust-based relationships through clear and interactive communication. - Providing accurate information, configuring products, handling complaints, and offering solutions promptly. - Maintaining customer interaction records, managing accounts, and documenting processes. - Adhering to communication guidelines, procedures, and policies to ensure effective customer service. Join us at Linways to contribute to the long-term success of our business and our customers by upholding the high quality of our products and services.,