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Product Consultant

Product Consultant

Morningstar

0 - 8 years

8 - 9 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

product management analytical skills client solutions legal manager technology customer service windows management troubleshooting investment

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role, you will join a group of personable, dynamic, and technology-savvy individuals that interact with Morningstar customers. You will expand your knowledge of Morningstar products and data, while playing an essential role in our mission of putting investors first. We offer a competitive compen ion package, great vertical and lateral growth opportunities for employees who are willing to learn and consistently display exemplary levels of performance. This position is based in our Mumbai office.

Responsibilities:

Manage inbound client calls in addition to emails of clients from USA and Canada Provide live assistance to customers for troubleshooting any technical issues with Morningstar software Learn and develop expertise in our data, products and services to assist clients.
Stay current on recently released software enhancements.
Provide customer feedback to our product management teams. Proactively educate customers on beneficial features of Morningstar products

Requirements:

Male candi only owing to US shifts only / shifts commences at India time A bachelor s degree (non-technical only) is preferred - technical graduates need not apply
An interest in the investment industry Excellent written and spoken language skills with a neutral accent
Analytical skills
Proficiency with Windows-based applications
Flexibility, patience and positive attitude to assist clients Previous experience in a customer service or international call centers would be preferred Exceptional candi without relevant prior experience be considered

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Product Consultant