Role & responsibilities Handle inbound and outbound customer interactions via calls and chat. Understand customer needs and deliver accurate technical and sales solutions. Drive sales through consultative conversations, upselling, and cross-selling. Achieve performance targets (CSAT, Sales, Productivity, Quality, etc.). Maintain professionalism and empathy in every customer interaction. --- Eligibility Criteria Minimum 1 year of Tech + Sales experience (International BPO preferred). Excellent communication skills in English (verbal & written). Ability to work in rotational shifts and rotational offs. Graduation is mandatory (Computer background preferred). Immediate joiners preferred. Preferred candidate profile Must be graduate must have excellent communication in English
Role & responsibilities Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media. Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions. Follow up with customers to ensure resolution and satisfaction. Maintain detailed records of customer interactions, transactions, and feedback. Escalate complex or unresolved issues to the appropriate internal teams. Collaborate with other departments to improve customer service processes and experiences. Provide feedback on recurring customer issues and help in creating FAQ content or knowledge base articles. Meet individual and team performance metrics, such as response time, resolution rate, and customer satisfaction scores. Preferred candidate profile Proven experience in customer service or a related role Excellent communication skills, both written and verbal. Strong problem-solving abilities and a calm, empathetic demeanor. Familiarity with customer service tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus. Ability to multitask, prioritize, and manage time effectively. Bachelor's degree or equivalent education preferred. Preferred Skills: Multilingual abilities are a plus. Basic knowledge of CRM systems and practices. Adaptable to fast-paced environments. A team player with a customer-first attitude.