Hiring: Voice Process Client Experience Specialist (Night Shift) Location: Gurugram | Work Mode: Work from Office | Experience: 0-29 months (Freshers can apply) Responsibilities: Handle client calls and ensure first-call resolution Maintain productivity & service level targets Document issues accurately and follow up Ensure high customer satisfaction and adherence to SLAs Identify and support process improvements Eligibility: Graduates: B.Com, B.A, BBA, BCA, BHM, BSc, BSc IT, MBA (Distance only) B.Tech with min 6 months of BPO/KPO experience Regular MBA, M.Com, MA with 6 months of BPO/KPO experience Age: Up to 31 | Max 4-year gap post-graduation Excellent verbal & written English Must be currently in Delhi NCR/Gurgaon Not eligible: MCA, MSc, Math/Stats/Eco Hons, undergraduates/pursuing graduation Interested Candidates can share resume - swetha.9.raju@niitmts.com Contact - 91-8826247648

Please Call 9871407267 or Send Resume sakshi.thukral@niitmts.com Role & responsibilities Client support through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Client Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal Service Attendance & Accountability policies Execute issue /query & Client level delivery quality on calls Adhere to Customer resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Preferred candidate profile Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons) B.Tech. with min 6 months of experience is required in BPO/KPO Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC) Undergraduates/ pursuing graduation are NOT eligible Work Experience- Freshers and Experienced- 0-29 months Excellent communication skills- Written and Verbal Should be willing to work in night shifts Saturday/Sunday fixed off (8.5-hour login) Proficient in computer usage and Basic knowledge of MSOffice/ Excel

NIIT is Hiring: Customer Service Specialist HRO Location: Gurgaon Salary: 3.08 LPA 3.25 LPA Are you a smart, customer-focused professional with a positive attitude and a passion for delivering exceptional service? Were looking for you to join our team! Role: Customer Service Specialist Eligibility: Graduates in B.Com, B.A., BBA, BCA, BHM, B.Sc, or B.Sc IT ( Note: Excludes Statistics, Maths Hons, and Economics Hons graduates ) Key Responsibilities: Handle customer queries through phone calls with professionalism and empathy Deliver timely and accurate services, meeting defined productivity and quality benchmarks Aim for first-contact resolution and maintain high customer satisfaction Comply with service level agreements (SLAs) including AHT, CSAT, and Customer Effort scores Document all interactions accurately and follow up when required Identify opportunities for process improvements and contribute to operational efficiency Ensure consistent attendance and adherence to company policies Required Skills & Experience: Excellent verbal and written communication skills Willingness to work in rotational shifts Basic computer proficiency and knowledge of MS Office What We Offer: A clear career progression path Performance-based incentives Continuous learning and upskilling opportunities 5-day work week ensuring work-life balance Supportive and collaborative team environment Engagement activities and a fun work culture Night shift allowances Comprehensive insurance benefits Interested? Send your resume to Jasleen.2.Kaur@niitmts.com Contact: 7042458078

Job Position : Senior Training Coordinator Minimum Experience : 0 to 2 years Location : Gurgaon Timings: Flexible with Shifts Job Description: Training Coordinator role with NIIT Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply. Distance P.G can apply , BE /MCA are not eligible, PGDM can apply Working knowledge of computers, IN Night shifts Night Allowances will be provided. Excellent Written & Verbal communication skills. Responsibilities: The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region. Assist the customers with the Training Administration issue/E-mail Provide the customer with resolutions / Training scheduling options Gather additional information about reported issue Perform detailed case analysis and document the case in the system and generate ticket Generate daily / weekly reports for the customer on Microsoft Excel Perform Training Management activities on the Learning Management Systems. Both side cab facilities, with no deductions will be provided for which your location should be under our hiring zone. Note : 18 months of surety bond. Rotational Shift NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic Interested candidates can share their resumes on: deepak@niitmts.com

About NIIT At NIIT, were transforming the way the world learns, for the better. Thats why the worlds best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce. Link for our LinkedIn page: https://www.linkedin.com/company/niitmts/mycompany/ Link for our website: https://www.niit.com/en/learning-outsourcing/ Contact: Gourav.Roy@niitmts.com 9354482536 - share resume on WhatsApp Job Position : Training Coordinator Eligible Experience : 1 to 2 years Location : Gurgaon Timings: Flexible with Shifts Job Description Training Coordinator role with NIIT Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply. Distance P.G can apply , BE /MCA are not eligible, PGDM can apply Working knowledge of computers, IN Night shifts Night Allowances will be provided. Excellent Written & Verbal communication skills. Responsibilities: The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region. Assist the customers with the Training Administration issue/E-mail Provide the customer with resolutions / Training scheduling options Gather additional information about reported issue Perform detailed case analysis and document the case in the system and generate ticket Generate daily / weekly reports for the customer on Microsoft Excel Perform Training Management activities on the Learning Management Systems. Note : 18 months of surety bond/Service agreement. Rotational Shift NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

#NIIT Hiring for its Client - WIPRO# Are you a smart, customer-focused professional with a positive attitude and a passion for delivering exceptional service? Were looking for you to join our team! Designation: Customer Care Specialist (US process) Job Location- Gurugram, Work from Office only Roles and Responsibilities of a Customer Care Specialist: Customer Service through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal Service Attendance & Accountability policies Execute issue /query & Client level delivery quality on calls Adhere to Customer resolution and ensure proper documentation &follow-up Identify, share and support operational improvements What Wipro offers: Defined career roadmap which offers growth opportunities Performance-based incentive program (Depends on Process/Client Alignment) Investment in talent development and skills enhancement Work-life balance with a 5-day workweek Collaborative environment with best-in-class professionals Focus on colleague engagement and fun at work Eligibility: Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Math's Hons & Eco Hons) B.Tech. with min 6 months of similar experience is required in BPO/KPO M.Com, MA with min 6 months of similar experience is required in BPO/KPO (Except MCA and MSC) Age upto 31 years Gap should not be more than 4 years after graduation Undergraduates/ pursuing graduation are NOT eligible Candidates who are currently located in Delhi NCR/Gurgaon are only eligible Note - Interested Candidate can connect directly for quick response. * Send your resume to vinay.8.kohli@niitmts.com * Contact: 6394041147 (WhatsApp)

NIIT is Hiring: US Voice Process Location: Gurugram (Work from Office only) Shift: Night shifts Salary: 3.08 3.25 LPA Ready to launch your career in client experience? Join NIIT as a Client Experience Specialist and be part of a dynamic US process where your communication skills and service mindset shine! What You'll Do: Support clients via voice calls Resolve issues in the first conversation Ensure quality, speed, and SLA adherence Handle documentation & client follow-ups Recommend process improvements Uphold attendance & service policies Eligibility Criteria: Graduates: B.Com, B.A., BBA, BCA, BHM, B.Sc, B.Sc IT, MBA (Correspondence only) B.Tech / Regular MBA / M.Com / MA with 6+ months BPO/KPO experience Must be currently based in Delhi NCR / Gurgaon Age up to 31 | Max 4-year academic gap MCA, M.Sc, Stats/Maths/Eco Hons NOT eligible Undergraduates or currently pursuing candidates NOT eligible What You Need: Strong spoken & written English Willingness to work night shifts Basic MS Office/Excel knowledge 029 months of experience (Freshers welcome!) Why Join NIIT? Defined career growth path Performance-based incentives Learning & development opportunities 5-day workweek for better work-life balance Collaborative & fun work culture Night shift allowance + insurance coverage Apply Today: Jasleen.2.Kaur@niitmts.com Reach Out: 70424 58078 #HiringNow #ClientExperience #CustomerSupportJobs #GurgaonJobs #BPOCareers #NightShiftJobs #FreshersWelcome #JoinOurTeam #CareerGrowth #CommunicationSkills #NIITCareers

NIIT is hiring for its client Job Role: Human Resource Outsourcing (HRO) Process. Salary: 3.08LPA- 3.25 LPA LOCATION Gurgaon We are looking for smart professionals with a great attitude to make every single client interaction delightful Job Responsibilities: Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons) We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program** Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work Night Allowances * Insurance benefits Interested candidates, please apply directly or share your resumes on : Jasleen.2.Kaur@niitmts.com (7042458078)

NIIT is Hiring: Customer Service Specialist HRO Location: Gurgaon Salary: 3.08 LPA 3.25 LPA Are you a smart, customer-focused professional with a positive attitude and a passion for delivering exceptional service? Were looking for you to join our team! Role: Customer Service Specialist Eligibility: Graduates in B.Com, B.A., BBA, BCA, BHM, B.Sc, or B.Sc IT ( Note: Excludes Statistics, Maths Hons, and Economics Hons graduates ) Key Responsibilities: Handle customer queries through phone calls with professionalism and empathy Deliver timely and accurate services, meeting defined productivity and quality benchmarks Aim for first-contact resolution and maintain high customer satisfaction Comply with service level agreements (SLAs) including AHT, CSAT, and Customer Effort scores Document all interactions accurately and follow up when required Identify opportunities for process improvements and contribute to operational efficiency Ensure consistent attendance and adherence to company policies Required Skills & Experience: Excellent verbal and written communication skills Willingness to work in rotational shifts Basic computer proficiency and knowledge of MS Office What We Offer: A clear career progression path Performance-based incentives Continuous learning and upskilling opportunities 5-day work week ensuring work-life balance Supportive and collaborative team environment Engagement activities and a fun work culture Night shift allowances Comprehensive insurance benefits Interested? Send your resume to Jasleen.2.Kaur@niitmts.com Contact: 7042458078

NIIT is looking for Associate Client Executive- Technical support 5 days working from Office, Gurgaon Cabs facility both side for hiring zone areas. Rotational Shift including night shift. This is a Full time 1 year contract role, which can convert into permanent based on performance SAP knowledge will be preferred. Roles and Responsibilities Provide technical support to clients through phone, email, or chat. Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity. Maintain accurate records of customer interactions using CRM software. Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction. Desired Candidate Profile 2-4 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended). Bachelor's degree in Technical Specialization (BCA/B.Tech/B.E.). Strong communication skills with excellent verbal and written English proficiency. Ability to work rotational shifts including night shifts. Please share your cv at deepak@niitmts.com Call or drop what's app message on 8287583887

Responsibilities: The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region. Assist the customers with the Training Administration issue/E-mail Provide the customer with resolutions / Training scheduling options Gather additional information about reported issue Perform detailed case analysis and document the case in the system and generate ticket Generate daily / weekly reports for the customer on Microsoft Excel Perform Training Management activities on the Learning Management Systems. Both side cab facilities, with no deductions will be provided for which your location should be under our hiring zone. Interested candidates can share their resume on whatsapp : 8851945303 (Arushi Tyagi)

Job Position : Senior Training Coordinator Experience : 0-2 Years Location : Gurgaon Timings: Flexible with Shifts Contact: Jasleen KaurJasleen.2.Kaur@niitmts.com 7042458078 - share resume on WhatsApp Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply. Distance P.G can apply , BE /MCA are not eligible, PGDM can apply Working knowledge of computers, IN Night shifts Night Allowances will be provided. Excellent Written & Verbal communication skills. Responsibilities: The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region. Assist the customers with the Training Administration issue/E-mail Provide the customer with resolutions / Training scheduling options Gather additional information about reported issue Perform detailed case analysis and document the case in the system and generate ticket Generate daily / weekly reports for the customer on Microsoft Excel Perform Training Management activities on the Learning Management Systems. Both side cab facilities, with no deductions will be provided for which your location should be under our hiring zone Note : 18 months of surety bond. Rotational Shift NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We are seeking a skilled .NET Developer with 3-4 years of experience to join our dynamic development team. The ideal candidate will have hands-on experience in designing, developing, and maintaining .NET-based applications, leveraging the latest technologies and best practices. You will be involved in all phases of the software development lifecycle, from requirement gathering to deployment and support. Responsibilities: 1. Develop, Test, and Maintain scalable and efficient .NET applications, using C#, ASP.NET, MVC, and .NET Core. 2. Collaborate with cross-functional teams (developers, testers, product owners) to design and implement innovative solutions. 3. Write Clean, Reusable, and Scalable Code following the best software development practices. 4. Participate in Code Reviews to maintain code quality and ensure compliance with industry standards. 5. Enhance Application Performance by identifying bottlenecks and improving efficiency. 6. Integrate Third-Party Services and APIs into .NET applications as needed. 7. Design and Implement RESTful APIs for external use and internal system integration. 8. Maintain and Update Databases using MS SQL Server and Entity Framework. 9. Troubleshoot and Debug application issues and work on fixing bugs and improving system stability. 10. Deploy and Maintain Applications on Azure or other cloud platforms as needed. 11. Document Development Processes, Code Changes, and Technical Requirements for ongoing support and future development. 12. Stay Updated with Industry Trends and the latest .NET technologies, ensuring continuous improvement in the development process.

Job Title: Customer Care Specialist International B2B Voice Process (HRO) Company: NIIT Ltd (On behalf of our reputed client) Job Location: Gurgaon / Noida Experience Required: 0 3 Years Salary: 3.08 LPA 3.50 LPA Industry Type: BPO / KPO Functional Area: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice Job Description NIIT is hiring for its client for an International B2B Voice Process related to Human Resource Outsourcing (HRO) . We’re looking for dynamic professionals with a positive attitude and excellent communication skills to deliver exceptional client support. Key Responsibilities: Provide voice-based customer service Deliver timely and accurate solutions to queries Build domain and client knowledge to ensure first-call resolution Maintain service standards including CSAT, SLA, AHT, and effort metrics Ensure quality on every call as per internal and client guidelines Follow standard procedures for issue resolution and documentation Identify and support continuous process improvements Candidate Profile: Education: UG: Any Graduate (B.Com, B.A, BCA, BBA, BHM, BSc – Except Stats, Math Hons, Eco Hons) 2024or earlier pass-outs only (Provisional/degree mandatory) Key Skills: Excellent spoken & written communication in English Basic knowledge of MS Office & computer usage Flexibility to work in rotational night shifts Strong interpersonal and problem-solving abilities Perks & Benefits: Salary: 3.08 LPA (Freshers), up to 3.50 LPA (Experienced) Both side transport 5-day working Growth & career development programs Performance-based incentives (as per process alignment) Collaborative and fun work environment Contact Details: Neha – 9773741804 (Call or WhatsApp, 11 AM to 7 PM) Email: neha.1a.gupta@niit.com Send your updated CV via WhatsApp or Email

Job Position : Quality Auditor Minimum Experience : Freshers Location : Gurgaon Timings: Flexible with Shifts How to Apply: Interested candidates can send their resumes to: Email: jasleen.2.kaur@niitmts.com Contact: 7042458078 Job Description Quality Auditor role with NIIT Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply. Distance P.G can apply , BE /MCA are not eligible, PGDM can apply Working knowledge of computers. Excellent Written & Verbal communication skills. Responsibilities: Transaction audits of emails, calls, cases , queries, chat recordings, media shell Preparing Daily Audit reports/defect reports Providing feedback to team on issues /defects raised during the audits Root Cause Analysis of any issues reported internally /externally Will be auditing recordings and media shell based on Quality checklists and client requirements for specific projects Creation of Quality documents and checklists and upkeep of systems Support in Floor management/hosting sessions in some projects, cross projects Cross project support on activity or case audits Process improvement initiatives like lean , process improvements Both side cab facilities, with no deductions will be provided for which your location should be under our hiring zone. Note : 18 months of surety bond. Rotational Shift NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job Title: Cloud Administrator - IT Services Location: Gurgaon, Haryana, India #job-location.job-location-inline {displayinline;} Work Mode: Work from Office Span of Control: Individual Contributor Job Summary Educational Qualification Skills Goal-oriented with a results-driven desire for success Experience

Job Title: Sales Counsellor Location: Coimbatore Tamil Nadu, India #job-location.job-location-inline {displayinline;} Work Mode: Work from Office Span of Control: Individual Contributor Job Summary Job Responsibilities Approaching colleges (in and around your base city) to connect with the deans/HODs/TPO and engaging with them to show the value NIIT brings for their students Conduct sessions/events/webinars for students in these colleges to expose them to NIIT’s new age career programs which can help them start their careers Counselling potential learners (final year college students, unemployed graduates), helping them plan their career path and understanding how NIIT can catalyze their career. Establishing the uniqueness and effectiveness of NIIT's model of onlinelearning. Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing, and post-sales relationship management. Maintaining a detailed database of all the interactions on the CRM with the leads. What are we looking for? - Individual withgood communication skills(written and verbal), interpersonal and presentation skills). - Hardworking Individuals with high dedication and extreme determination. - Experience in EdTech/Field sales would be an advantage. - Rockstar sales performers with proven track records. - Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy. - Individuals who take a disciplined approach towards building funnel, tracking feedback,prioritizing tasks and overachieving targets and deadlines. - Willing to travel, be on field and excited to make incentives and a great sales career with NIIT. Educational Qualification Mandatory Graduate Optional PG Skills Experience Minimum :1 year Maximum :4 years Preferably in Education Sales

Job Title: SALES COUNSELLOR Location: Gurgaon, Haryana, India #job-location.job-location-inline {displayinline;} Work Mode: Work from Office Span of Control: Individual Contributor Job Summary 1. Calling & Following up with potential NIIT learners to propagate NIIT’s mission of providing career advancement opportunities. 2. Owning the complete sales closing life cycle for leads assigned to you. This includes Interest creation, product demonstration, sales closing, and post sales relationship management. 3. Maintaining a constant communication channel with leads through phone, email, chat and social media during the pre and post-sales processes 4. Maintaining a detailed record of all the interactions. Educational Qualification Mandatory Graduate Optional PG Skills Goal-oriented with a results-driven desire for success Experience Minimum :Fresher Maximum :4 yrs Preferably in Education Sales

Job Title: TEAM LEADER-SECRETARIAL Location: Gurgaon, Haryana, India #job-location.job-location-inline {displayinline;} Work Mode: Work from Office Span of Control: Individual Contributor Job Summary Educational Qualification Skills Goal-oriented with a results-driven desire for success Experience

Job Title: Sales Counsellor Location: Bangalore Rural, Karnataka, India #job-location.job-location-inline {displayinline;} Work Mode: Work from Office Span of Control: Individual Contributor Job Summary About NIIT Ltd. Established in 1981, NIIT Ltd. is a global leader in skills and talent development, providing innovative learning solutions to individuals and organizations. It offers specialized programs through its key businesses, including NIIT Digital, StackRoute, RPS Consulting, IFBI, TPaaS, and SSE. With expertise in digital transformation, BFSI training, and talent pipeline development, NIIT empowers professionals and businesses to achieve growth and excellence. About The Role Business Development Executive 1. Market Understanding: Develop in-depth knowledge of the micro-market within the assigned territory, including prospects, employment exchanges, third-party employers, unorganized sectors, tier-3 colleges, alumni networks, and other ecosystem players. 2. Enquiry Generation: Conduct outreach activities such as job fairs, college visits (as applicable), and engagement with employment exchanges and unorganized workforce sectors, both within and outside the assigned location. Build strong relationships with graduates and other stakeholders to drive enquiry generation and expand the database of eligible candidates. Travel extensively to outreach locations to generate leads and explore new locations to expand the base monthly. Manage end-to-end activity planning, including database creation, extensive telecalling, presentations, and convincing candidates to enroll in courses and pursue opportunities in sales roles. 3. Admission Process: Provide accurate and comprehensive course information to students. Ensure adherence to the student admission process to maintain consistency and quality. 4. System Updates & Reporting: Regularly update systems with relevant data and maintain accurate records of activities. Submit daily activity reports and contribute to batch occupancy and timely batch launches. Key Skills: Excellent communication and presentation skills Relationship-building and stakeholder management Ability to travel extensively and manage time effectively Strong organizational and reporting abilities Educational Qualification Mandatory Graduate Optional PG Skills Goal-oriented with a results-driven desire for success Experience Minimum :Fresher Maximum :4 yrs Preferably in Education Sales