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NIIT is hiring For Customer Service Specialist || US-Voice Support

NIIT is hiring For Customer Service Specialist || US-Voice Support

Niit Learning Systems

0 - 2 years

2 - 3 Lacs

Noida Gurugram Delhi / NCR

Posted:2 months ago| Platform:

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Skills Required

Customer Care BPO BBA BCOM Customer Service CSR Cce Backend Operations Voice Process Voice Support CSA fresher Customer Support CSE Client Servicing customer service representative Us Voice Process Customer Handling International Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

NIIT is Hiring: Customer Service Specialist HRO Location: Gurgaon Salary: 3.08 LPA 3.25 LPA Are you a smart, customer-focused professional with a positive attitude and a passion for delivering exceptional service? Were looking for you to join our team! Role: Customer Service Specialist Eligibility: Graduates in B.Com, B.A., BBA, BCA, BHM, B.Sc, or B.Sc IT ( Note: Excludes Statistics, Maths Hons, and Economics Hons graduates ) Key Responsibilities: Handle customer queries through phone calls with professionalism and empathy Deliver timely and accurate services, meeting defined productivity and quality benchmarks Aim for first-contact resolution and maintain high customer satisfaction Comply with service level agreements (SLAs) including AHT, CSAT, and Customer Effort scores Document all interactions accurately and follow up when required Identify opportunities for process improvements and contribute to operational efficiency Ensure consistent attendance and adherence to company policies Required Skills & Experience: Excellent verbal and written communication skills Willingness to work in rotational shifts Basic computer proficiency and knowledge of MS Office What We Offer: A clear career progression path Performance-based incentives Continuous learning and upskilling opportunities 5-day work week ensuring work-life balance Supportive and collaborative team environment Engagement activities and a fun work culture Night shift allowances Comprehensive insurance benefits Interested? Send your resume to Jasleen.2.Kaur@niitmts.com Contact: 7042458078

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Gurgaon Haryana

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NIIT is hiring For Customer Service Specialist || US-Voice Support