Core Responsibilities Develop, implement, and optimize patient support initiatives—covering enrollment, adherence, diagnostics and medication access across India Track program metrics (e.g., enrollment numbers, adherence rates, turnaround times), analyze trends, and generate actionable insights and communicate to pharma assigned companies. Build dashboards, reports, and governance tools for stakeholder visibility . Oversee training and coaching of field teams or counselors to ensure quality service delivery . Occasionally conduct field visits, patient counseling, and enrollment support Ensure adherence to SOPs, data privacy (e.g. IT Act of India, Indian Medical Council Guidelines), pharmacovigilance, and product complaint protocols—with all adverse events reported within stipulated timelines Develop and maintain process documentation for audits Education, Experience & Skills Bachelor’s degree (preferably in Life Sciences, Pharmacy, Medical, Public Health); advanced degree (MBA, etc.) preferred . 5–15 years in pharma or healthcare, with at least 2–5 years specifically managing PSP/PAP initiatives or patient programs in India Proficiency in MS Office (Excel, PowerPoint) knowledge of digital healthcare platforms Familiarity with BI tools like Tableau, Power BI (good to have) Data analysis skills (SQL, basic statistics) for metrics tracking and decision-making. (good to have) Strong project management, cross-functional collaboration, vendor management, and stakeholder communication . Analytical mindset, problem-solving orientation, and ability to work in compliance-driven environments Ability to translate patient needs into scalable program processes, govern complex stakeholder ecosystems, and navigate regulatory landscapes.