Core Responsibilities Develop, implement, and optimize patient support initiatives—covering enrollment, adherence, diagnostics and medication access across India Track program metrics (e.g., enrollment numbers, adherence rates, turnaround times), analyze trends, and generate actionable insights and communicate to pharma assigned companies. Build dashboards, reports, and governance tools for stakeholder visibility . Oversee training and coaching of field teams or counselors to ensure quality service delivery . Occasionally conduct field visits, patient counseling, and enrollment support Ensure adherence to SOPs, data privacy (e.g. IT Act of India, Indian Medical Council Guidelines), pharmacovigilance, and product complaint protocols—with all adverse events reported within stipulated timelines Develop and maintain process documentation for audits Education, Experience & Skills Bachelor’s degree (preferably in Life Sciences, Pharmacy, Medical, Public Health); advanced degree (MBA, etc.) preferred . 5–15 years in pharma or healthcare, with at least 2–5 years specifically managing PSP/PAP initiatives or patient programs in India Proficiency in MS Office (Excel, PowerPoint) knowledge of digital healthcare platforms Familiarity with BI tools like Tableau, Power BI (good to have) Data analysis skills (SQL, basic statistics) for metrics tracking and decision-making. (good to have) Strong project management, cross-functional collaboration, vendor management, and stakeholder communication . Analytical mindset, problem-solving orientation, and ability to work in compliance-driven environments Ability to translate patient needs into scalable program processes, govern complex stakeholder ecosystems, and navigate regulatory landscapes.
Key Responsibilities Handle customer inquiries, complaints & appointment scheduling via phone/email/chat. Explain services, policies & procedures. Resolve issues or escalate complex cases promptly. Maintain patient data confidentiality & compliance. Stay updated on services & participate in training. About Company: CallHealth is a pioneer and one of the most integrated healthcare platforms that stitches together a comprehensive suite of healthcare offerings, to be accessed at the customer's convenience. The health care services are delivered (a) virtually or (b) At the customer's doorstep and/or (c) At a health or wellness centre - as needed. We work with the best-in-class partners for each specialty across all cities.
About the job: Key responsibilities: 1. Handle customer inquiries, complaints & appointment scheduling via phone/email/chat. 2. Explain services, policies & procedures. 3. Resolve issues or escalate complex cases promptly. 4. Maintain patient data confidentiality & compliance. 5. Stay updated on services & participate in training. Who can apply: Only those candidates can apply who: Salary: ₹ 2,30,000 - 2,60,000 /year Experience: 0 year(s) Deadline: 2025-08-23 23:59:59 Skills required: English Proficiency (Spoken) and Hindi Proficiency (Spoken) Other Requirements: 1. Minimum 12th pass (higher education/healthcare degree preferred) 2. Customer service experience (healthcare a plus) 3. Excellent English, Hindi, & Native communication 4. Empathetic, solution-focused & able to multitask 5. Flexible for shifts, weekends & holidays About Company: CallHealth is a pioneer and one of the most integrated healthcare platforms that stitches together a comprehensive suite of healthcare offerings, to be accessed at the customer's convenience. The health care services are delivered (a) virtually or (b) At the customer's doorstep and/or (c) At a health or wellness centre - as needed. We work with the best-in-class partners for each specialty across all cities.