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Niit Learning Systems
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CSR II Wipro II International B2B Voice Process (HRO)

CSR II Wipro II International B2B Voice Process (HRO)

Niit Learning Systems

0 - 3 years

3 Lacs

Gurugram

Posted:2 months ago| Platform:

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Skills Required

Excellent spoken & written communication in English Basic knowledge of MS Office & computer usage Flexibility to work in rotational night shifts Strong interpersonal and problem-solving abilities

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Care Specialist International B2B Voice Process (HRO) Company: NIIT Ltd (On behalf of our reputed client) Job Location: Gurgaon / Noida Experience Required: 0 3 Years Salary: 3.08 LPA 3.50 LPA Industry Type: BPO / KPO Functional Area: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice Job Description NIIT is hiring for its client for an International B2B Voice Process related to Human Resource Outsourcing (HRO) . We’re looking for dynamic professionals with a positive attitude and excellent communication skills to deliver exceptional client support. Key Responsibilities: Provide voice-based customer service Deliver timely and accurate solutions to queries Build domain and client knowledge to ensure first-call resolution Maintain service standards including CSAT, SLA, AHT, and effort metrics Ensure quality on every call as per internal and client guidelines Follow standard procedures for issue resolution and documentation Identify and support continuous process improvements Candidate Profile: Education: UG: Any Graduate (B.Com, B.A, BCA, BBA, BHM, BSc – Except Stats, Math Hons, Eco Hons) 2024or earlier pass-outs only (Provisional/degree mandatory) Key Skills: Excellent spoken & written communication in English Basic knowledge of MS Office & computer usage Flexibility to work in rotational night shifts Strong interpersonal and problem-solving abilities Perks & Benefits: Salary: 3.08 LPA (Freshers), up to 3.50 LPA (Experienced) Both side transport 5-day working Growth & career development programs Performance-based incentives (as per process alignment) Collaborative and fun work environment Contact Details: Neha – 9773741804 (Call or WhatsApp, 11 AM to 7 PM) Email: neha.1a.gupta@niit.com Send your updated CV via WhatsApp or Email

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Niit Learning Systems

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CSR II Wipro II International B2B Voice Process (HRO)