Human Resource Business Partner

Key Responsibilities

1. External Contract Employee Engagement & Performance Management

   :
• Serve as the primary point of contact for external contract employees throughout their engagement with the firm.
• Manage and support contract employees by ensuring they are onboarded effectively and are properly integrated into client environments.
• Conduct regular check-ins and performance reviews with contract employees to monitor job satisfaction, address concerns, and resolve performance issues.
• Identify opportunities for professional development and provide guidance to contract employees on career growth within the IT sector.

2. Grievance Handling & Conflict Resolution

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• Proactively handle grievances, complaints, and conflicts from external contract employees in a fair, prompt, and effective manner.
• Work closely with both employees and clients to mediate and resolve any issues related to workplace conditions, performance concerns, or contractual matters.
• Ensure that grievances are addressed while maintaining confidentiality, professionalism, and adherence to company policies and labor laws.
• Provide ongoing feedback to employees and clients regarding improvements or changes to policies or performance expectations.

3. Employee Engagement & Retention

   :
• Work to enhance overall employee satisfaction and retention by fostering a positive work environment for contract employees.
• Address retention challenges and implement strategies to keep top IT talent motivated and engaged.
• Develop programs to recognize employee performance, celebrate achievements, and create a strong sense of community among contract workers.

4. Data Analysis & Reporting

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• Collect and analyze feedback from clients and external employees to identify trends and areas for improvement.
• Use HR data and analytics to assess employee engagement levels, performance, and retention to make informed recommendations for change or intervention.
• Provide regular reports to management regarding client satisfaction, employee engagement, grievance resolution, and other HR metrics.

Qualifications

• Education

  : Bachelors degree in Human Resources, Business Administration, or a related field (or equivalent work experience).

• Experience

  :
• Minimum of 4 years of experience in HR, with at least 2 years in a client-facing HRBP role.
• Prior experience in the IT staffing or technology industry is strongly preferred.
• Proven experience in managing external contract employees, handling grievances, and providing performance management support.

• Skills

  :
• Strong interpersonal and communication skills with the ability to build and maintain relationships with clients, contract employees, and internal teams.
• Strong problem-solving skills, especially in conflict resolution and employee grievances.
• Ability to work independently and handle multiple priorities in a fast-paced, client-driven environment.
• Excellent organizational skills and attention to detail.

• Travel

  : Must be willing to travel for regular client visits, as part of the role.

• Male candidates preferred