Senior Manager Customer Success & Presales

As a Senior Manager Customer Success & Presales, you will be responsible for leading customer success initiatives and presales activities for key enterprise broadcast accounts in the Western region of India, specifically based out of Mumbai. This role requires a strong technical background in broadcast IT, an analytical mindset, and a proactive approach to managing customer satisfaction, technical escalations, and solution-oriented presales engagements. Your primary responsibilities will include ensuring high levels of customer satisfaction across key enterprise accounts in the Western region, serving as the primary escalation point for critical issues, maintaining detailed system configuration and support contract records, and fostering strong relationships with customer stakeholders. Additionally, you will be leading the regional customer support team, coordinating daily operations, supporting cross-regional team efforts, and providing hands-on technical leadership during critical issues. You will also collaborate with the sales team to support presales activities by delivering technical presentations, engaging with clients to understand their workflows and requirements, and contributing to solution design and project handovers. To be successful in this role, you should have a deep understanding of broadcast and post-production workflows, the ability to manage teams effectively, and a passion for enabling customer success through reliable technology deployment and support. A minimum of 10 years of experience in broadcast IT technical support, project execution, or customer success in the media tech domain, with proven managerial experience, is required. You should also possess strong knowledge of broadcast and post-production environments, including collaborative newsroom workflows, storage technologies, video editing solutions, and IT fundamentals. Certifications in Cloud Computing, Virtualization, Networking, IT Security, or related areas are preferred but not mandatory. Excellent communication skills in English and proficiency in at least one local Indian language are desired, along with strong interpersonal skills and a problem-solving mindset. If you are a self-motivated individual who is committed to customer success and possesses the required technical expertise and managerial experience, we encourage you to apply for this challenging and rewarding position.,