SiteMinder

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Quality Analyst Role… Business Operations at Siteminder is a very critical function with a wider reach within the organisation. We are the heart of the operations function and serve majority of the internal users This role is a fixed-term 12-month contract with possible extension and will sit within the Business Assurance team, which is part of Business Operations. We have got development and admin capacity in Sydney, Manila and India. We are looking for a strong Quality Analyst with a can-do attitude who can work on challenging projects and enhancements in Salesforce and other Integrated cloud based platforms. As a Quality Analyst, you will be working on projects and enhancements on a continuous release cycle (Kanban/Sprint frameworks) alongside highly skilled and experienced developers, admins and Business Analysts. You will typically be spending 70-80% of your time on projects and enhancements (new requirements). You will spend the remaining (approx 20 - 30%) on BAU operations where you might be involved in testing fixes for production issues. What You'll Do… Attend standups, requirement discussions and solution discussions with the Business Operations teams Work closely with BA to understand user stories, analyse the system impacts and create the test scenarios Define and maintain the QA testing processes to ensure fast and accurate qualitative and functional testing Execute Test cases, review and document results, raise and triage defects with development team Build and progressively improve the test suite while identifying and improving regression test suite every release Perform production verification testing post releases Identify any gaps in testing by reviewing post implementation issues What You Have… Extensive overall experience in Software Testing, with solid experience in Salesforce and/or other CRM technologies Experience in Test Automation tools, preferably UIpath Experience in automation scripting on Salesforce is a plus Strong knowledge of QA methodologies and processes Solid experience in establishing test strategies and methods Experience working in an Agile delivery methodology Able to prioritise tasks and manage time across multiple projects to achieve on-time deadlines Bachelor’s degree in Computer Science, Software Engineering or equivalent Salesforce Administrator and/or Sales/Service Cloud certification(s) preferable ISTQB certification is preferable Our Perks & Benefits… Mental health and well-being initiatives Generous parental (including secondary) leave policy Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply. Show more Show less

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About Your Role... At SiteMinder, you'll join a high-growth company with a global impact. We offer a collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers. What You’ll Do… Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue Quickly develop rapport with customers over the phone and guide them to adopt our products Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs Meet KPIs related to revenue expansion and customer adoption scores Manage your pipeline and performance to SLAs and KPIs What You Have… Have a genuine passion for sales, customer success and providing great customer experiences. Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds in English & Other Asian or other European languages Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations. Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion Our Perks & Benefits… Equity packages for you to be a part of the SiteMinder journey Hybrid working model (in-office & from home) Mental health and well-being initiatives Generous parental (including secondary) leave policy Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply. Show more Show less

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Senior Data Insights & Visualisation Analyst Role… This role will be part of Enterprise Data Management & Analytics team and will be responsible to support Business with advanced Analytics and insights to highlight opportunities or any risks for effective decision making. In this role as Senior Data Insights & Visualisation Analyst, you will drive product self-service dashboards initiatives end-to-end, while supporting new initiatives to enhance the various data analysis and visualization efforts across reference data domains. What You’ll Do… Analysing complex business data to identify trends, patterns, and anomalies relevant to business reporting Designing and building maintainable and scalable Tableau visualisations with the ability to tell compelling stories to drive business decisions. Process mapping and optimisation. Eliciting and defining user needs and translating them into functional requirements Developing proactive and predictive data-driven insights and reports that drive strategies and support decision-making. Execute complex database (having 10M+ rows) queries to support in-depth data analysis and product insights. Excellent problem-solving and critical thinking skills with an ability to research external data from trusted sources Perform data reconciliation and ensure data integrity and reliability. Scrutinise data for quality and accuracy and create final synthesised data set(s) for analysis. Should be able to do Root-cause analysis. Collaborate with cross-functional teams to understand their data needs and translate them into tailored, user-friendly reports. What You Have… Extensive years of demonstrated experience in Business/ Data Analysis Strong analytical skills and attention to detail, with the ability to meet deadlines. Proficiency in Excel, SQL and Python for data analysis Experience with visualisation tools like Tableau to present insights. Experience working with sources such as SalesForce/ Zuora/ Marketo/ Intercom would be highly advantageous. Familiarity with Analytics Engineering tools like DBT would be highly advantageous. Experience with CI/CD processes involving Git would be advantageous. Experience with SFDC, Git and AI tools is advantageous High level of skill in the application of analytical, conceptual and problem-solving techniques to provide meaningful reports Analytical thinker, problem solver and team player Exceptional communication skills Our Perks & Benefits… Mental health and well-being initiatives Generous parental (including secondary) leave policy Flexibility to work in a Hybrid model (2-3 days in-office) Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Engineering Director Role… As the Engineering Director, Data Engineering , you will be responsible for establishing and leading SiteMinder’s data engineering function in Pune. You will play a critical role in setting up a world-class development team, driving best practices in data strategy, architecture and governance. Your work will ensure the scalability, availability and security of our data platform. You will build and grow new data engineering teams in Pune , hiring top talent and fostering a culture of innovation, collaboration and technical excellence. You will also work closely with global engineering, product and analytics teams to enable data-driven decision-making at scale. This role will report to VP, Data and require strong engagement with the Chief Technology Officer and Chief Data Officer What You’ll Do… Set up & scale the Engineering team in Pune Lead the recruitment, onboarding and development of a high-performing engineering team, with an initial focus on data and broadening over time to other engineering capabilities. Establish SiteMinder’s engineering presence in Pune, creating a strong technical foundation for future growth. Foster an inclusive, high-trust engineering culture that encourages learning, growth and innovation. Line manage, mentor and support your team to drive performance Promote SiteMinder’s story in Pune Be an advocate and spokesperson at local events, community groups and publications to tell the SiteMinder story and attract the right talent. Execute SiteMinder’s data strategy Work with stakeholders to execute the vision, strategy and roadmap for SiteMinder’s data platform. Lead the team implementing scalable data architectures to support business needs. Deliver high impact data initiatives. Establish best practices for data governance, security, privacy and compliance Enhance data infrastructure & operations Collaborate with architects to build and maintain a modern data platform with scalable pipelines and real-time analytics capabilities. Lead initiatives to improve data quality, reliability and observability. Optimise data storage, processing and retrieval strategies for efficiency and cost- effectiveness. Drive the adoption and optimisation of Databricks for scalable data processing and machine learning workloads. Collaborate Across Global Teams Work closely with global engineering, product and analytics teams to ensure data solutions align with business objectives. Collaborate with the Chief Technology Officer, Chief Data Officer, Principal Data Engineer(s), Chief Engineer, Software Engineers, Engineering Managers and other key engineering roles. Partner with leadership to define KPIs, data policies and governance frameworks. Advocate for a data-driven culture across SiteMinder What You Have… Extensive years of experience in data engineering, with wide experience in leadership roles. Proven track record in building and scaling development teams in India, preferably in a global organisation. Strong experience in hiring, mentoring and leading high-performing teams. Expertise in cloud-based data platforms (AWS) and modern data architectures. Strong hands-on experience with big data technologies (Spark, Kafka, Snowflake, Databricks, etc.). Experience designing and optimising large-scale data processing solutions using Databricks. Deep knowledge of data governance, security and compliance best practices. Experience leading the implementation of data pipelines, ETL frameworks and real- time streaming solutions. Strong stakeholder management and the ability to align technical solutions with business objectives. Passion for driving innovation in data engineering and empowering teams to excel. Our Perks & Benefits… Mental health and well-being initiatives Generous parental (including secondary) leave policy Flexibility to work in a Hybrid model (2-3 days in-office) Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Customer Success Enablement Specialist Role... The Customer Success Enablement Specialist to optimise customer experiences through data-driven insights, cross-functional collaboration, and strategic project management. This role combines customer empathy with analytical rigour to drive meaningful improvements across the customer journey. What You'll Do... Customer Journey Optimisation & Analysis Conduct comprehensive audits of existing customer experiences to identify friction points and optimisation opportunities Develop detailed customer journey maps that highlight pain points, emotional touchpoints, and areas for enhancement Lead customer research initiatives through direct engagement and collaboration with frontline teams Serve as the voice of the customer advocating for customer-centric solutions Analyse customer pipelines, conversion funnels, and behavioural data using Excel, SQL (bonus),, Salesforce, and AI-powered analytics tools Generate actionable insights on customer retention, churn patterns, and optimisation strategies through comprehensive reports and stakeholder presentations Requirements Gathering, Technical Liaison & Frontline Enablement Collaborate with business stakeholders to collect, document, and prioritise requirements for customer journey improvements, process enhancements, and reporting solutions Translate business needs into clear technical specifications for development and implementation teams Act as the primary business owner for customer success technical initiatives, conducting quality assurance reviews, UAT and refining requirements throughout project lifecycles Ensure alignment between business objectives and technical deliverables Create comprehensive documentation and training materials for frontline teams to support process changes and new feature rollouts, including working with product marketing and team leads to provide scripting to articulate our value propositions. Cross-Functional Project Management Drive end-to-end project delivery across multiple departments and stakeholder groups Facilitate effective communication between teams, ensuring clear understanding of requirements and expectations With the support of the Customer Success Enablement Manager, coordinate project timelines, resources, and deliverables to meet strategic objectives Provide regular project status updates and proactively escalate potential blockers Build and maintain strong relationships with stakeholders across all organisational functions What You'll Have... Advanced proficiency in Excel and Salesforce; SQL experience preferred Experience with customer analytics, journey mapping, and user experience optimisation Strong project management skills with ability to coordinate cross-functional initiatives Excellent written and verbal communication skills, including presentation development Proven ability to translate data into actionable business insights Experience in customer research methodologies and voice-of-customer programmes Preferred Skills And Qualifications Familiarity with AI-powered analytics tools and customer intelligence platforms Background in customer success, user experience, or business analysis roles Experience working in fast-paced, data-driven environments Strong stakeholder management and relationship-building skills Recognised project management qualifications or certifications Our Perks & Benefits… Hybrid working model (in-office & from home) Mental health and well-being initiatives Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

At SiteMinder, we value the individual contributions of our employees as they are the driving force behind our success. We believe in the power of diverse teams that embrace and respect a variety of voices, identities, backgrounds, experiences, and perspectives. Our inclusive culture allows employees to bring their authentic selves to work and take pride in their uniqueness. It is through our differences that we continue to innovate and revolutionize the way we serve our customers. Together, we are stronger! We are a team of technology enthusiasts who understand that simplicity is key for hoteliers. Since 2006, we have been dedicated to enhancing our world-leading hotel commerce platform to help accommodation owners efficiently attract and book more guests online. Our platform caters to a wide range of properties, from boutique hotels to large chains, offering bookings for various accommodations such as igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and more. SiteMinder is proud to be the world's leading open hotel commerce platform, supporting 47,000 hotels across 150 countries. Our technology processes over 125 million reservations annually, setting the standard for online hotel bookings. As a Senior Software Engineer (Backend) at SiteMinder, you will play a crucial role in designing and developing software solutions in alignment with our engineering standards. Your responsibilities will include enhancing system resilience, driving engineering quality and efficiency, and taking ownership of problem-solving initiatives. Key Responsibilities: - Design, develop, and maintain Java-based applications with a focus on performance and scalability - Collaborate with a cross-functional agile team to deliver high-quality solutions - Engage in pair-programming, code reviews, and contribute to enhancing coding practices - Lead code reviews and provide mentorship to junior developers to maintain coding standards - Participate in release activities, planning sessions, and sprint reviews - Write clean, well-organized code while balancing performance, robustness, and extensibility - Support production systems via an on-call roster - Demonstrate proficiency in infrastructure as code and participate in driving improvements within the guild Key Requirements: - Proficiency in Java/JVM technologies, particularly SpringBoot - Previous experience in Kotlin is highly desirable - Familiarity with micro-services architectures and RESTful APIs - AWS experience, including EC2, Kinesis, SQS, Lambda, and S3 - Competence with relational databases (e.g., MySQL, Aurora) and key/value store databases (e.g., Cassandra, Redis) - Knowledge of code testability, build pipelines, Docker, and CI/CD systems - Stay updated on best practices, technologies, and programming languages/frameworks Our Offerings: - Mental health and well-being initiatives - Generous parental (including secondary) leave policy - Hybrid work model flexibility (2-3 days in-office) - Paid birthday, study, and volunteering leave annually - Sponsored social clubs, team events, and celebrations - Employee Resource Groups (ERG) for networking and engagement - Investment in personal growth through training opportunities If you believe this role aligns with your skills and aspirations, we invite you to join our team. Please submit your resume, and our Talent Acquisition team will reach out to you. We encourage applicants from underrepresented groups to apply and invite you to share your preferred pronouns and any interview accommodations you may require.,