At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Quality Analyst Role… Business Operations at Siteminder is a very critical function with a wider reach within the organisation. We are the heart of the operations function and serve majority of the internal users This role is a fixed-term 12-month contract with possible extension and will sit within the Business Assurance team, which is part of Business Operations. We have got development and admin capacity in Sydney, Manila and India. We are looking for a strong Quality Analyst with a can-do attitude who can work on challenging projects and enhancements in Salesforce and other Integrated cloud based platforms. As a Quality Analyst, you will be working on projects and enhancements on a continuous release cycle (Kanban/Sprint frameworks) alongside highly skilled and experienced developers, admins and Business Analysts. You will typically be spending 70-80% of your time on projects and enhancements (new requirements). You will spend the remaining (approx 20 - 30%) on BAU operations where you might be involved in testing fixes for production issues. What You'll Do… Attend standups, requirement discussions and solution discussions with the Business Operations teams Work closely with BA to understand user stories, analyse the system impacts and create the test scenarios Define and maintain the QA testing processes to ensure fast and accurate qualitative and functional testing Execute Test cases, review and document results, raise and triage defects with development team Build and progressively improve the test suite while identifying and improving regression test suite every release Perform production verification testing post releases Identify any gaps in testing by reviewing post implementation issues What You Have… Extensive overall experience in Software Testing, with solid experience in Salesforce and/or other CRM technologies Experience in Test Automation tools, preferably UIpath Experience in automation scripting on Salesforce is a plus Strong knowledge of QA methodologies and processes Solid experience in establishing test strategies and methods Experience working in an Agile delivery methodology Able to prioritise tasks and manage time across multiple projects to achieve on-time deadlines Bachelor’s degree in Computer Science, Software Engineering or equivalent Salesforce Administrator and/or Sales/Service Cloud certification(s) preferable ISTQB certification is preferable Our Perks & Benefits… Mental health and well-being initiatives Generous parental (including secondary) leave policy Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply. Show more Show less

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About Your Role... At SiteMinder, you'll join a high-growth company with a global impact. We offer a collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers. What You’ll Do… Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue Quickly develop rapport with customers over the phone and guide them to adopt our products Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs Meet KPIs related to revenue expansion and customer adoption scores Manage your pipeline and performance to SLAs and KPIs What You Have… Have a genuine passion for sales, customer success and providing great customer experiences. Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds in English & Other Asian or other European languages Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations. Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion Our Perks & Benefits… Equity packages for you to be a part of the SiteMinder journey Hybrid working model (in-office & from home) Mental health and well-being initiatives Generous parental (including secondary) leave policy Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply. Show more Show less