SiteMinder

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Quality Analyst Role… Business Operations at Siteminder is a very critical function with a wider reach within the organisation. We are the heart of the operations function and serve majority of the internal users This role is a fixed-term 12-month contract with possible extension and will sit within the Business Assurance team, which is part of Business Operations. We have got development and admin capacity in Sydney, Manila and India. We are looking for a strong Quality Analyst with a can-do attitude who can work on challenging projects and enhancements in Salesforce and other Integrated cloud based platforms. As a Quality Analyst, you will be working on projects and enhancements on a continuous release cycle (Kanban/Sprint frameworks) alongside highly skilled and experienced developers, admins and Business Analysts. You will typically be spending 70-80% of your time on projects and enhancements (new requirements). You will spend the remaining (approx 20 - 30%) on BAU operations where you might be involved in testing fixes for production issues. What You'll Do… Attend standups, requirement discussions and solution discussions with the Business Operations teams Work closely with BA to understand user stories, analyse the system impacts and create the test scenarios Define and maintain the QA testing processes to ensure fast and accurate qualitative and functional testing Execute Test cases, review and document results, raise and triage defects with development team Build and progressively improve the test suite while identifying and improving regression test suite every release Perform production verification testing post releases Identify any gaps in testing by reviewing post implementation issues What You Have… Extensive overall experience in Software Testing, with solid experience in Salesforce and/or other CRM technologies Experience in Test Automation tools, preferably UIpath Experience in automation scripting on Salesforce is a plus Strong knowledge of QA methodologies and processes Solid experience in establishing test strategies and methods Experience working in an Agile delivery methodology Able to prioritise tasks and manage time across multiple projects to achieve on-time deadlines Bachelor’s degree in Computer Science, Software Engineering or equivalent Salesforce Administrator and/or Sales/Service Cloud certification(s) preferable ISTQB certification is preferable Our Perks & Benefits… Mental health and well-being initiatives Generous parental (including secondary) leave policy Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply. Show more Show less

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About Your Role... At SiteMinder, you'll join a high-growth company with a global impact. We offer a collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers. What You’ll Do… Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue Quickly develop rapport with customers over the phone and guide them to adopt our products Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs Meet KPIs related to revenue expansion and customer adoption scores Manage your pipeline and performance to SLAs and KPIs What You Have… Have a genuine passion for sales, customer success and providing great customer experiences. Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds in English & Other Asian or other European languages Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations. Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion Our Perks & Benefits… Equity packages for you to be a part of the SiteMinder journey Hybrid working model (in-office & from home) Mental health and well-being initiatives Generous parental (including secondary) leave policy Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply. Show more Show less

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Senior Data Insights & Visualisation Analyst Role… This role will be part of Enterprise Data Management & Analytics team and will be responsible to support Business with advanced Analytics and insights to highlight opportunities or any risks for effective decision making. In this role as Senior Data Insights & Visualisation Analyst, you will drive product self-service dashboards initiatives end-to-end, while supporting new initiatives to enhance the various data analysis and visualization efforts across reference data domains. What You’ll Do… Analysing complex business data to identify trends, patterns, and anomalies relevant to business reporting Designing and building maintainable and scalable Tableau visualisations with the ability to tell compelling stories to drive business decisions. Process mapping and optimisation. Eliciting and defining user needs and translating them into functional requirements Developing proactive and predictive data-driven insights and reports that drive strategies and support decision-making. Execute complex database (having 10M+ rows) queries to support in-depth data analysis and product insights. Excellent problem-solving and critical thinking skills with an ability to research external data from trusted sources Perform data reconciliation and ensure data integrity and reliability. Scrutinise data for quality and accuracy and create final synthesised data set(s) for analysis. Should be able to do Root-cause analysis. Collaborate with cross-functional teams to understand their data needs and translate them into tailored, user-friendly reports. What You Have… Extensive years of demonstrated experience in Business/ Data Analysis Strong analytical skills and attention to detail, with the ability to meet deadlines. Proficiency in Excel, SQL and Python for data analysis Experience with visualisation tools like Tableau to present insights. Experience working with sources such as SalesForce/ Zuora/ Marketo/ Intercom would be highly advantageous. Familiarity with Analytics Engineering tools like DBT would be highly advantageous. Experience with CI/CD processes involving Git would be advantageous. Experience with SFDC, Git and AI tools is advantageous High level of skill in the application of analytical, conceptual and problem-solving techniques to provide meaningful reports Analytical thinker, problem solver and team player Exceptional communication skills Our Perks & Benefits… Mental health and well-being initiatives Generous parental (including secondary) leave policy Flexibility to work in a Hybrid model (2-3 days in-office) Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Engineering Director Role… As the Engineering Director, Data Engineering , you will be responsible for establishing and leading SiteMinder’s data engineering function in Pune. You will play a critical role in setting up a world-class development team, driving best practices in data strategy, architecture and governance. Your work will ensure the scalability, availability and security of our data platform. You will build and grow new data engineering teams in Pune , hiring top talent and fostering a culture of innovation, collaboration and technical excellence. You will also work closely with global engineering, product and analytics teams to enable data-driven decision-making at scale. This role will report to VP, Data and require strong engagement with the Chief Technology Officer and Chief Data Officer What You’ll Do… Set up & scale the Engineering team in Pune Lead the recruitment, onboarding and development of a high-performing engineering team, with an initial focus on data and broadening over time to other engineering capabilities. Establish SiteMinder’s engineering presence in Pune, creating a strong technical foundation for future growth. Foster an inclusive, high-trust engineering culture that encourages learning, growth and innovation. Line manage, mentor and support your team to drive performance Promote SiteMinder’s story in Pune Be an advocate and spokesperson at local events, community groups and publications to tell the SiteMinder story and attract the right talent. Execute SiteMinder’s data strategy Work with stakeholders to execute the vision, strategy and roadmap for SiteMinder’s data platform. Lead the team implementing scalable data architectures to support business needs. Deliver high impact data initiatives. Establish best practices for data governance, security, privacy and compliance Enhance data infrastructure & operations Collaborate with architects to build and maintain a modern data platform with scalable pipelines and real-time analytics capabilities. Lead initiatives to improve data quality, reliability and observability. Optimise data storage, processing and retrieval strategies for efficiency and cost- effectiveness. Drive the adoption and optimisation of Databricks for scalable data processing and machine learning workloads. Collaborate Across Global Teams Work closely with global engineering, product and analytics teams to ensure data solutions align with business objectives. Collaborate with the Chief Technology Officer, Chief Data Officer, Principal Data Engineer(s), Chief Engineer, Software Engineers, Engineering Managers and other key engineering roles. Partner with leadership to define KPIs, data policies and governance frameworks. Advocate for a data-driven culture across SiteMinder What You Have… Extensive years of experience in data engineering, with wide experience in leadership roles. Proven track record in building and scaling development teams in India, preferably in a global organisation. Strong experience in hiring, mentoring and leading high-performing teams. Expertise in cloud-based data platforms (AWS) and modern data architectures. Strong hands-on experience with big data technologies (Spark, Kafka, Snowflake, Databricks, etc.). Experience designing and optimising large-scale data processing solutions using Databricks. Deep knowledge of data governance, security and compliance best practices. Experience leading the implementation of data pipelines, ETL frameworks and real- time streaming solutions. Strong stakeholder management and the ability to align technical solutions with business objectives. Passion for driving innovation in data engineering and empowering teams to excel. Our Perks & Benefits… Mental health and well-being initiatives Generous parental (including secondary) leave policy Flexibility to work in a Hybrid model (2-3 days in-office) Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Customer Success Enablement Specialist Role... The Customer Success Enablement Specialist to optimise customer experiences through data-driven insights, cross-functional collaboration, and strategic project management. This role combines customer empathy with analytical rigour to drive meaningful improvements across the customer journey. What You'll Do... Customer Journey Optimisation & Analysis Conduct comprehensive audits of existing customer experiences to identify friction points and optimisation opportunities Develop detailed customer journey maps that highlight pain points, emotional touchpoints, and areas for enhancement Lead customer research initiatives through direct engagement and collaboration with frontline teams Serve as the voice of the customer advocating for customer-centric solutions Analyse customer pipelines, conversion funnels, and behavioural data using Excel, SQL (bonus),, Salesforce, and AI-powered analytics tools Generate actionable insights on customer retention, churn patterns, and optimisation strategies through comprehensive reports and stakeholder presentations Requirements Gathering, Technical Liaison & Frontline Enablement Collaborate with business stakeholders to collect, document, and prioritise requirements for customer journey improvements, process enhancements, and reporting solutions Translate business needs into clear technical specifications for development and implementation teams Act as the primary business owner for customer success technical initiatives, conducting quality assurance reviews, UAT and refining requirements throughout project lifecycles Ensure alignment between business objectives and technical deliverables Create comprehensive documentation and training materials for frontline teams to support process changes and new feature rollouts, including working with product marketing and team leads to provide scripting to articulate our value propositions. Cross-Functional Project Management Drive end-to-end project delivery across multiple departments and stakeholder groups Facilitate effective communication between teams, ensuring clear understanding of requirements and expectations With the support of the Customer Success Enablement Manager, coordinate project timelines, resources, and deliverables to meet strategic objectives Provide regular project status updates and proactively escalate potential blockers Build and maintain strong relationships with stakeholders across all organisational functions What You'll Have... Advanced proficiency in Excel and Salesforce; SQL experience preferred Experience with customer analytics, journey mapping, and user experience optimisation Strong project management skills with ability to coordinate cross-functional initiatives Excellent written and verbal communication skills, including presentation development Proven ability to translate data into actionable business insights Experience in customer research methodologies and voice-of-customer programmes Preferred Skills And Qualifications Familiarity with AI-powered analytics tools and customer intelligence platforms Background in customer success, user experience, or business analysis roles Experience working in fast-paced, data-driven environments Strong stakeholder management and relationship-building skills Recognised project management qualifications or certifications Our Perks & Benefits… Hybrid working model (in-office & from home) Mental health and well-being initiatives Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Marketing Operations Specialist Role… We are seeking a Marketing Operations Specialist with hands-on experience in Marketo to join our high-performing marketing team. This role is ideal for someone who enjoys working with data, is eager to solve problems, and thrives in a fast-paced, collaborative environment. You don’t need to know everything on day one — we’ll guide you — but you must have the curiosity, initiative, and analytical mindset to quickly understand complex processes and systems. If you love troubleshooting, digging into data, and finding solutions, you’ll be a great fit here. What You’ll Do… Marketo Campaign Execution Build, test, and deploy email programs, nurture campaigns, landing pages, forms and trigger-based workflows.. Manage and optimise marketing automation workflows. A/B Testing & Optimisation Plan, execute and analyse A/B tests for email campaigns, landing pages, and forms to improve engagement and conversion rates. Recommend changes based on test results and best practices. Data Management & Quality Maintain database health by ensuring data accuracy, consistency, and completeness. Assist in lead lifecycle management, scoring, and routing. Identify and resolve data issues proactively. Troubleshooting & Problem-Solving Investigate campaign performance issues, integration errors, or workflow breakdowns. Research potential solutions and escalate issues when needed. Analytics & Reporting Create and maintain marketing dashboards and reports. Analyze campaign performance and share actionable insights with the team. Cross-Functional Collaboration Work closely with Marketing, Sales, and RevOps to support campaign execution and reporting needs. Ensure alignment between marketing automation and CRM processes. What You Have… Experience: Hands-on experience using Marketo for campaign execution. Skills: Strong analytical and problem-solving abilities. Comfortable working with large datasets and performing data cleanup. Excellent Google Sheets / Excel skills (formulas, pivot tables, lookups). Skilled at researching and finding solutions independently (yes, "Googling" is a skill we value!). Attention to detail and ability to work methodically. Mindset: Curious, quick learner with the ability to grasp new tools and processes quickly. Eager to troubleshoot and find root causes of issues. Team player who can also work independently. Nice-to-Have (Not Mandatory) Familiarity with Salesforce or other CRMs. Experience with other marketing tools (Google Analytics, attribution platforms, webinar tools, etc.). Understanding of B2B marketing and lead lifecycle concepts. Our Perks & Benefits… Mental health and well-being initiatives Generous parental (including secondary) leave policy Flexibility to work in a Hybrid model (2-3 days in-office) Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

At SiteMinder, the focus is on the individual contributions of employees as the driving force behind the company's success. Emphasizing the importance of diversity, the company values and encourages teams with a wide range of voices, identities, backgrounds, experiences, and perspectives. The inclusive culture at SiteMinder allows employees to bring their authentic selves to work, fostering an environment where unique differences lead to continuous innovation for customers. Collaboration is at the core of our ethos - we truly believe that we are better together! Founded in 2006, SiteMinder is a team of tech enthusiasts dedicated to simplifying processes for hoteliers. Our cutting-edge hotel commerce platform has been revolutionizing the way accommodation owners attract and secure bookings online. From boutique hotels to large chains, we cater to a diverse range of properties, making it possible for travelers to reserve accommodations ranging from igloos to castles and everything in between. Currently, SiteMinder stands as the world's leading open hotel commerce platform, supporting 47,000 hotels across 150 countries and facilitating over 125 million reservations annually. We are currently looking for a detail-oriented Marketing Operations Specialist with expertise in Marketo to join our dynamic marketing team. This role is perfect for individuals who are passionate about working with data, enjoy problem-solving, and thrive in a collaborative and fast-paced environment. While prior knowledge of every aspect of the role is not required from day one, a curious and analytical mindset is essential to swiftly comprehend intricate processes and systems. If you have a knack for troubleshooting, delving into data, and devising solutions, you will fit right in with us. **Responsibilities:** - **Marketo Campaign Execution:** Build, test, and deploy various marketing assets such as email programs, nurture campaigns, landing pages, forms, and trigger-based workflows. - **A/B Testing & Optimization:** Strategize, execute, and evaluate A/B tests for email campaigns, landing pages, and forms to enhance engagement and conversion rates. Implement changes based on test outcomes and industry best practices. - **Data Management & Quality:** Ensure database accuracy, consistency, and completeness. Assist in lead lifecycle management, scoring, and routing. Proactively identify and resolve data discrepancies. - **Troubleshooting & Problem-Solving:** Investigate campaign performance issues, integration errors, or workflow disruptions. Research and propose solutions, escalating critical issues when necessary. - **Analytics & Reporting:** Develop and maintain marketing dashboards and reports. Analyze campaign performance metrics and share actionable insights with the team. - **Cross-Functional Collaboration:** Collaborate closely with Marketing, Sales, and RevOps teams to meet campaign execution and reporting requirements. Ensure seamless integration between marketing automation and CRM processes. **Requirements:** - **Experience:** Demonstrable hands-on experience utilizing Marketo for campaign execution. - **Skills:** - Strong analytical and problem-solving capabilities. - Proficiency in handling large datasets and conducting data cleanup. - Advanced proficiency in Google Sheets / Excel (formulas, pivot tables, lookups). - Ability to independently research and find solutions. - Exceptional attention to detail and methodical work approach. - **Mindset:** - Curious and quick learner with an aptitude for grasping new tools and processes. - Willingness to troubleshoot and identify root causes of issues. - Team player with the ability to work autonomously. **Nice-to-Have (Not Mandatory):** - Familiarity with Salesforce or other CRMs. - Experience with additional marketing tools (Google Analytics, attribution platforms, webinar tools, etc.). - Understanding of B2B marketing and lead lifecycle concepts. **Perks & Benefits:** - Mental health and well-being initiatives. - Generous parental (including secondary) leave policy. - Hybrid work model flexibility (2-3 days in-office). - Paid birthday, study, and volunteering leave annually. - Sponsored social clubs, team events, and celebrations. - Employee Resource Groups (ERG) for networking and engagement. - Investment in personal growth through training opportunities. If this role aligns with your skills and interests, we invite you to be a part of our team! Please submit your resume, and our Talent Acquisition team will reach out to you. As part of our commitment to inclusivity, we encourage individuals from underrepresented groups to apply. When applying, kindly specify your preferred pronouns and any accommodations you may require during the interview process.,

At SiteMinder, we believe that the individual contributions of our employees are crucial to our success. We value and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences, and perspectives. Our inclusive culture allows employees to bring their unique selves to work and take pride in doing so. It is through our differences that we continue to revolutionize the way we serve our customers. Together, we are stronger! We are a team of technology enthusiasts who understand that simplicity is key for hoteliers. Since 2006, we have been dedicated to innovating our world-leading hotel commerce platform to help accommodation owners attract and book more guests online in a quick and straightforward manner. Our platform has assisted a wide range of properties, from boutique hotels to large chains, allowing travelers to book various types of accommodations worldwide. Today, SiteMinder is the global leader in open hotel commerce, supporting 47,000 hotels in 150 countries, with over 125 million reservations processed annually through our technology. About the Customer Solutions Consultant Role: As a Customer Solutions Consultant at SiteMinder, you will play a critical role in providing technical assistance and guidance to our customers and partners across the region. Your expertise and insights are essential in upholding the SiteMinder brand and enhancing opportunities for customers to effectively integrate our products and services. Key Responsibilities: - Provide technical support for all SiteMinder products and services to internal and external customers, focusing primarily on the Mandarin-speaking APAC region. - Build strong customer relationships by delivering exceptional technical support and advice via phone, chat, and other communication channels. - Identify customer support needs and configuration requirements, manage customer expectations, and resolve issues in alignment with internal KPIs. - Ensure timely resolution of all cases following company SLAs and personal KPIs. - Serve as a technical authority, pinpointing issues, and effectively communicating requirements internally. - Act as an escalation point for frontline colleagues, guiding them towards solutions or personally resolving customer issues. Requirements: - Excellent customer service and IT technical skills. - Proficiency in English communication, both written and verbal. - Strong analytical capabilities to quickly identify and resolve problems. - Ability to navigate multiple technical platforms in a fast-paced, KPI-driven environment. - Proficiency in diagnosing and troubleshooting web browser and connectivity issues. - Effective in customer interaction, conflict resolution, and stakeholder management. - Desirable: Previous experience in a high-volume contact center providing technical customer support. - Desirable: Prior experience in the hospitality industry in a technical or guest-facing role. Our Perks & Benefits: - Hybrid working model (combination of in-office and remote work). - Mental health and well-being initiatives. - Generous parental leave policy, including secondary caregivers. - Paid birthday, study, and volunteering leave annually. - Sponsored social clubs, team events, and celebrations. - Employee Resource Groups (ERG) for networking and engagement. - Personal growth investment through training opportunities. If this job description resonates with you, we invite you to join our team! Please submit your resume, and our Talent Acquisition team will reach out to you. Kindly share your pronouns and any interview process adjustments you may require. We encourage applications from individuals belonging to underrepresented groups.,

At SiteMinder, we believe that the individual contributions of our employees are crucial to driving our success. That's why we prioritize hiring and fostering diverse teams that embrace and respect a variety of voices, identities, backgrounds, experiences, and perspectives. Our inclusive culture empowers our employees to bring their authentic selves to work and take pride in doing so. It is through our differences that we continue to innovate and revolutionize the way we serve our customers. We are passionate about technology but understand that simplicity is key for hoteliers. Since 2006, we have been dedicated to enhancing our cutting-edge hotel commerce platform to assist accommodation owners in efficiently attracting and booking more guests online. Our platform has catered to a wide range of properties, from boutique hotels to large chains, facilitating bookings for various types of accommodations such as igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and more. Currently, we stand as the world's leading open hotel commerce platform, supporting 47,000 hotels across 150 countries, with over 125 million reservations processed annually through SiteMinder's technology. The Transaction Solutions Analyst (GDS) role at SiteMinder serves as an escalation specialist for Partner Support Services and a subject matter expert for our GDS customers. The primary objectives include providing Level-2 solutions for Partner-related cases and delivering effective technical support, implementation, and training to our Global Distribution System (GDS) and Meta customers. Qualifications: - Experience in L2 escalations and/or logs - Eagerness to become proficient in GDS Services, including Reservations Management: CRS and META search - Self-motivated to enhance personal knowledge and team expertise - Strong interpersonal skills for customer interaction and conflict resolution - Proven ability to work autonomously within an SLA or KPI-driven environment Key Responsibilities: - Demonstrate exceptional service levels as a Partner Solutions Consultant, ensuring team objectives and SLAs are met - Provide Level 2 technical support for all SiteMinder products and services, focusing on Partner Support - Manage support cases efficiently, adhering to SiteMinder's SOPs and service level agreements - Continuously enhance technical knowledge and troubleshooting skills to address complex issues in a customer-friendly manner - Act as a GDS subject matter expert, possessing comprehensive understanding of the technology and tools utilized - Coordinate GDS deployments and training, manage customer expectations, and meet KPIs - Adhere to SiteMinder's best practices, especially in escalating security concerns Our Benefits: - Mental health and well-being initiatives - Generous parental leave policy - Hybrid work model flexibility - Paid birthday, study, and volunteering leave - Sponsored social clubs, team events, and celebrations - Employee Resource Groups (ERG) for networking and engagement - Personal growth opportunities through training programs If this role resonates with you, we invite you to join our team! Please submit your resume, and our Talent Acquisition team will reach out to you. We encourage applicants from underrepresented groups to apply and kindly request that you share your preferred pronouns and any interview accommodations needed.,

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Senior Software Engineer (Backend) Role… As Senior Software Engineer, you will be responsible to design, develop software solutions according to SiteMinder's engineering standard. Take ownership to solve. Maintain system resilience and improve engineering quality and efficiency. What You’ll Do… Design, develop, and maintain Java-based applications with a focus on performance and scalability Collaborate with cross-functional distributed agile team to deliver high quality solution Work closely with other developers, pair-programming, reviewing pull requests, and contributing incremental improvements to code and coding practices Lead code reviews and provide mentorship to junior developers to uphold coding standards and best practices. Lead and participate in release and team activities such as planning, daily stand-up and sprint review Write clean, well-organised code, while making appropriate trade-offs between performance, robustness, and extensibility Support production systems via on-call roster Able to understand and write infrastructure as a code Lead and participant in guild to drive for improvements What You Have… Experienced in Java/JVM technologies, preferably SpringBoot Previous experience in Kotlin is highly desirable Understand micro-services architectures and RESTful APIs AWS experience with one or more of the following: EC2, Kinesis, SQS, Lambda, S3 Competent with relational databases (e.g MySQL, Aurora) and key/value store databases (e.g. Cassandra, Redis) Understand code testability, build pipelines, docker, and CI/CD systems Keep up with best practices, technologies, and programming languages/frameworks Our Perks & Benefits… Mental health and well-being initiatives Generous parental (including secondary) leave policy Flexibility to work in a Hybrid model (2-3 days in-office) Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Senior Data Insights & Visualisation Analyst Role… This role will be part of Enterprise Data Management & Analytics team and will be responsible to support Business with advanced Analytics and insights to highlight opportunities or any risks for effective decision making. In this role as Senior Data Insights & Visualisation Analyst, you will drive product self-service dashboards initiatives end-to-end, while supporting new initiatives to enhance the various data analysis and visualization efforts across reference data domains. What You’ll Do… Analysing complex business data to identify trends, patterns, and anomalies relevant to business reporting Designing and building maintainable and scalable Tableau visualisations with the ability to tell compelling stories to drive business decisions. Process mapping and optimisation. Eliciting and defining user needs and translating them into functional requirements Developing proactive and predictive data-driven insights and reports that drive strategies and support decision-making. Execute complex database (having 10M+ rows) queries to support in-depth data analysis and product insights. Excellent problem-solving and critical thinking skills with an ability to research external data from trusted sources Perform data reconciliation and ensure data integrity and reliability. Scrutinise data for quality and accuracy and create final synthesised data set(s) for analysis. Should be able to do Root-cause analysis. Collaborate with cross-functional teams to understand their data needs and translate them into tailored, user-friendly reports. What You Have… Extensive years of demonstrated experience in Business/ Data Analysis Strong analytical skills and attention to detail, with the ability to meet deadlines. Proficiency in Excel, SQL and Python for data analysis Experience with visualisation tools like Tableau to present insights. Experience working with sources such as SalesForce/ Zuora/ Marketo/ Intercom would be highly advantageous. Familiarity with Analytics Engineering tools like DBT would be highly advantageous. Experience with CI/CD processes involving Git would be advantageous. Experience with SFDC, Git and AI tools is advantageous High level of skill in the application of analytical, conceptual and problem-solving techniques to provide meaningful reports Analytical thinker, problem solver and team player Exceptional communication skills Our Perks & Benefits… Mental health and well-being initiatives Generous parental (including secondary) leave policy Flexibility to work in a Hybrid model (2-3 days in-office) Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About Your Role... At SiteMinder, you'll join a high-growth company with a global impact. We offer a collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers. What You’ll Do… Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue Quickly develop rapport with customers over the phone and guide them to adopt our products Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs Meet KPIs related to revenue expansion and customer adoption scores Manage your pipeline and performance to SLAs and KPIs What You Have… Have a genuine passion for sales, customer success and providing great customer experiences. Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations. Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion Our Perks & Benefits… Equity packages for you to be a part of the SiteMinder journey Hybrid working model (in-office & from home) Mental health and well-being initiatives Generous parental (including secondary) leave policy Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

At SiteMinder, we value the individual contributions of our employees as the driving force behind our success. We believe in fostering diverse teams that embrace and respect a variety of voices, identities, backgrounds, experiences, and perspectives. Our inclusive culture empowers employees to bring their authentic selves to work and take pride in their unique contributions. It is through our differences that we continue to innovate and revolutionize the way we serve our customers. Together, we are stronger! We are passionate about technology but understand that simplicity is key for hoteliers. Since 2006, we have been dedicated to enhancing our world-leading hotel commerce platform to help accommodation owners efficiently attract and book more guests online. Our platform caters to a wide range of properties, from boutique hotels to large chains, offering booking solutions for various accommodations such as igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and more. Today, SiteMinder is the global leader in open hotel commerce, supporting 47,000 hotels across 150 countries and processing over 125 million reservations annually. As a Customer Operations Enablement Specialist at SiteMinder, you will play a pivotal role in shaping the future of customer operations. Focused on optimizing Intercom and facilitating cross-functional technology delivery, you will drive customer experience transformation by gathering requirements, designing solutions, and implementing automations that enhance our customer teams" capabilities. Collaborating on a global scale, you will lead continuous improvement initiatives that directly impact customer satisfaction and digital-first business objectives. Your responsibilities will include being the technical expert for the Intercom service desk, collaborating with Customer Support, Onboarding, and Customer Success teams to deliver technology projects that improve customer experiences and team productivity. From conceptualization to implementation and optimization, you will lead initiatives leveraging automation, AI, and data-driven insights to achieve measurable operational enhancements. Key Responsibilities: - Technical enablement: Serve as the subject matter expert for Intercom, collaborating with Customer Teams to develop and optimize workflows and processes. - AI & emerging technology: Implement programs that utilize AI and automation to drive operational efficiencies and improve customer outcomes. - Project Management: Lead technology projects from inception to successful delivery, ensuring positive outcomes in the Customer landscape. - Continuous Optimization: Identify opportunities for enhancement and work with stakeholders to drive continuous improvement. - Stakeholder Engagement: Partner with senior customer leadership to align on strategies and manage cross-functional initiatives. - Cross-Functional Collaboration: Build relationships with key teams across sales, marketing, IT, and CRM delivery to ensure project alignment. - Analysis & Data: Track tool and process effectiveness, establish baselines, and maintain performance controls. Qualifications: - Extensive experience in a technology-focused Customer Operations role with a deep understanding of operational and technical best practices. - Hands-on experience with customer service platforms, preferably Intercom, Zendesk, Freshdesk, or similar. - Proven leadership in technology projects from conception to adoption. - Proactive problem-solver with a focus on operational excellence. - Strong stakeholder management and cross-functional collaboration skills. Preferred Skills: - API and Webhooks development in customer service tools. - Familiarity with Salesforce CRM or similar enterprise platforms. - Proficiency in project management and managing multiple initiatives simultaneously. - Background in change management and user adoption strategies. - Experience with AI-powered customer service tools and automation platforms. - Knowledge of customer success and support metrics and KPIs. Benefits: - Hybrid working model (in-office & remote). - Mental health and well-being initiatives. - Paid birthday, study, and volunteering leave. - Sponsored social clubs, team events, and celebrations. - Employee Resource Groups (ERG) for networking and involvement. - Personal growth opportunities through training and advancement. If you see yourself in this role, we invite you to join our team! Please submit your resume, and our Talent Acquisition team will reach out to you. We encourage applicants from underrepresented groups to apply and kindly request you to share your pronouns and any interview process adjustments you may need.,

As a Workday Developer at SiteMinder, you will play a crucial role in collaborating with business stakeholders globally to build innovative solutions in Workday and other cloud-based platforms. Your responsibilities will include: - Collaborating with business stakeholders to understand their requirements and translating them into Workday and Adaptive configurations. - Configuring Workday Finance module according to business needs, including business processes, security, integrations, and reports. - Configuring Workday Adaptive Planning/Adaptive Insights according to business needs, including data integration, reporting, and forecasting. - Providing technical and functional guidance to team members. - Designing, developing, and deploying Workday tasks. - Designing and developing complex matrix and composite reports. - Supporting the business during testing, deployment, and post-production phase. - Staying up-to-date with Workday releases and new functionalities, and assessing their impact on systems. - Designing and developing integrations using different Workday integration types. - Monitoring interfaces and troubleshooting in case of any failures. - Demonstrating a strong understanding of Business Process Configuration, Security, and authentication policies. You should possess: - Strong hands-on experience in configuring and implementing Workday Finance module. - Hands-on experience in configuring and implementing Workday Adaptive Planning/Adaptive Insights. - Extensive experience in building Workday integrations. - Ability to work in an agile environment and collaborate effectively with stakeholders. - Strong presentation, communication, and interpersonal skills. - Certification in Workday and/or Adaptive is preferred. SiteMinder offers various perks and benefits, including mental health initiatives, generous parental leave, paid birthday, study, and volunteering leave, sponsored social clubs, team events, and Employee Resource Groups. If you feel aligned with the role and company culture, we encourage you to apply by sending your resume. Please share your pronouns and any adjustments needed during the interview process. We welcome applications from underrepresented groups.,

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Data Engineer Role... The Enterprise Data Management and Analytics (EDMA) team at SiteMinder is the central BI and Analytics team catering to all analytical needs across the company. This profile would play an important role as part of the core data engineering and Ops team which is part of the EDMA. As a Data Engineer, you will be part of the core data engineering team responsible for the entire BI infrastructure What You’ll Do... Build core data architecture components from scratch as part of enterprise data architecture enhancements Analyze and optimize the existing Data architecture using best practices Identify, analyze and integrate various data source systems being used across organization Ensure existing data architecture works optimally and undertake regular maintenance tasks What You Have... Vast experience in a Data Engineer role. Should have experience in developing Enterprise data architecture using latest Big Data technologies preferably Open Source Experienced in AWS services (S3, Glue, Lambda, SQS, SNS, Eventbridge, Athena, AppFlow, etc.) and familiarity with cloud-native architecture. Should have experience of designing complex workflows on workflow management tools like Airflow, AWS Data pipeline, etc. Strong experience in Terraform for infrastructure automation and cloud management. Experience in building scalable ETL pipelines, transforming and integrating data from various sources like SaaS into centralized storage solutions with tools like FiveTran, AWS AppFlow, Xplenty and etc. It would be great to have experience of developing customized integration layer in Python through REST and SOAP API’s architectures Must have strong technical abilities to understand, design, write and debug complex code in Python, Spark and SQL is a must Experience with DBT to manage data transformation workflows within the Data Lakehouse environment, ensuring streamlined data pipelines. Experience with CI/CD tools like Buildkite and Jenkins. Understanding of data modeling, data governance and security best practices in cloud environments. Strong analytical and troubleshooting skills to identify bottlenecks, optimize data flows, and ensure system scalability and performance. Implement MLOps solutions that deploy machine learning models into production efficiently. Oversee model versioning, monitoring and scaling in a production environment is a plus Our Perks & Benefits… Mental health and well-being initiatives Generous parental (including secondary) leave policy Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Customer Operations, Enablement Specialist Role... Shape the future of customer operations as our technical Customer Operations Enablement Specialist , focusing on Intercom optimisation and cross-functional technology delivery. This high-impact and highly visible role puts you at the center of customer experience transformation, where you'll gather requirements, design solutions, and implement automations that scale our customer teams' capabilities. Collaborating globally, you'll drive continuous improvement initiatives that directly contribute to customer satisfaction and digital-first business objectives. As the technical subject matter expert for our Intercom service desk , you'll partner with Customer Support, Onboarding, and Customer Success teams to deliver technology projects that enhance both customer experiences and team productivity. From ideation through implementation and optimization, you'll lead initiatives that leverage automation, AI, and data-driven insights to create measurable operational improvements. What You'll Do... Technical enablement: Be the subject matter expert for all things Intercom. Work with Customer Teams to ideate, solution design, build and optimise workflows and processes in Intercom. AI & emerging technology: Deliver and optimise programs of work that leverage AI and automation to drive operational efficiencies and customer outcomes within Intercom Project Management: Lead the implementation and optimisation of projects and programs of work, driving positive technology and process outcomes in the Customer landscape. Continuous Optimisation: Identify opportunities for evolution and enhancement and work with key stakeholders across the customer teams to deliver continuous improvement. Stakeholder Engagement: Work closely with senior customer leadership to align on strategies and manage cross-functional initiatives. Escalate complex matters or senior stakeholder management tasks to the onshore Sydney team when necessary. Cross-Functional collaboration: Build relationships with key cross-functional teams across sales and marketing operations, IT, and CRM delivery to ensure alignment across projects and technology Analysis & Data: Track effectiveness of tools and processes, and establish baselines and controls to maintain performance. What You'll Have... Wide Experience in technology-focused Customer Operations role with deep understanding of both operational and technical best practices Hands-on experience with customer service platforms (Ideally Intercom but equally Zendesk, Freshdesk, or similar would suffice) Experience with writing custom API calls and scripts, Building data connectors between systems & Creating custom webhooks Proven track record in a leadership role in technology projects from conception through successful delivery and adoption Self-motivated problem-solver with a proactive approach to building operational excellence Proven stakeholder management and cross-functional collaboration abilities Preferred Skills Hands on experience building APIs and Webhooks in a customer service tool Working knowledge of Salesforce CRM or similar enterprise platforms Strong project management skills with ability to manage multiple initiatives simultaneously Background in change management and user adoption strategies Experience with AI-powered customer service tools and automation platforms Familiarity with customer success and support metrics and KPIs Our Perks & Benefits… Hybrid working model (in-office & from home) Mental health and well-being initiatives Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Customer Success Enablement Specialist Role... The Customer Success Enablement Specialist to optimise customer experiences through data-driven insights, cross-functional collaboration, and strategic project management. This role combines customer empathy with analytical rigour to drive meaningful improvements across the customer journey. What You'll Do... Customer Journey Optimisation & Analysis Conduct comprehensive audits of existing customer experiences to identify friction points and optimisation opportunities Develop detailed customer journey maps that highlight pain points, emotional touchpoints, and areas for enhancement Lead customer research initiatives through direct engagement and collaboration with frontline teams Serve as the voice of the customer advocating for customer-centric solutions Analyse customer pipelines, conversion funnels, and behavioural data using Excel, SQL (bonus),, Salesforce, and AI-powered analytics tools Generate actionable insights on customer retention, churn patterns, and optimisation strategies through comprehensive reports and stakeholder presentations Requirements Gathering, Technical Liaison & Frontline Enablement Collaborate with business stakeholders to collect, document, and prioritise requirements for customer journey improvements, process enhancements, and reporting solutions Translate business needs into clear technical specifications for development and implementation teams Act as the primary business owner for customer success technical initiatives, conducting quality assurance reviews, UAT and refining requirements throughout project lifecycles Ensure alignment between business objectives and technical deliverables Create comprehensive documentation and training materials for frontline teams to support process changes and new feature rollouts, including working with product marketing and team leads to provide scripting to articulate our value propositions. Cross-Functional Project Management Drive end-to-end project delivery across multiple departments and stakeholder groups Facilitate effective communication between teams, ensuring clear understanding of requirements and expectations With the support of the Customer Success Enablement Manager, coordinate project timelines, resources, and deliverables to meet strategic objectives Provide regular project status updates and proactively escalate potential blockers Build and maintain strong relationships with stakeholders across all organisational functions What You'll Have... Advanced proficiency in Excel and Salesforce; SQL experience preferred Experience with customer analytics, journey mapping, and user experience optimisation Strong project management skills with ability to coordinate cross-functional initiatives Excellent written and verbal communication skills, including presentation development Proven ability to translate data into actionable business insights Experience in customer research methodologies and voice-of-customer programmes Preferred Skills And Qualifications Familiarity with AI-powered analytics tools and customer intelligence platforms Background in customer success, user experience, or business analysis roles Experience working in fast-paced, data-driven environments Strong stakeholder management and relationship-building skills Recognised project management qualifications or certifications Our Perks & Benefits… Hybrid working model (in-office & from home) Mental health and well-being initiatives Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year. About The Customer Operations, Enablement Specialist Role... This role will sit within the Business Assurance team, which is part of Business Operations. As a Quality Analyst in Business Assurance team, you will be working on projects and enhancements on a continuous release cycle (Kanban/Sprint frameworks) alongside highly skilled and experienced developers, admins and Business Analysts. We are looking for a strong Quality Analyst with strong expertise in both manual and automated testing. The ideal candidate will have hands-on experience with test automation tools, solid understanding of Salesforce/CRM platforms, and a proven ability to deliver high-quality testing outcomes in Agile environments. What You'll Do... Attend standups, requirement discussions, and solution workshops with Business Operations teams Collaborate with BAs to understand user stories, analyse system impacts, and design effective test scenarios Define and maintain QA processes to ensure fast, accurate, and high-quality testing outcomes Design, develop, and execute automated test scripts using automation tools such as Selenium, UiPath, or equivalent frameworks Create, execute, and review manual and automated test cases, document results, and manage defects with development teams Build and continuously enhance test suites, with a strong focus on regression coverage for every release Work under tight deadlines across multiple projects and enhancements Drive automation initiatives, with a focus on expanding test automation across the ecosystem What You'll Have... Having extensive experience in Software Automation Testing, including hands-on experience on Salesforce and/or other CRM platforms Proven hands-on experience with test automation tools such as Selenium, UiPath, Tosca, or similar Solid experience in manual testing, test planning, and execution, preferably within Salesforce environments Hands-on experience testing Salesforce-specific features such as Flows, Validation Rules, Triggers, Apex, Integrations (APIs), and Lightning Web Components (LWCs) Strong knowledge of QA methodologies, automation frameworks, and test management tools (e.g., JIRA, TestRail, etc) Experience in defining test strategies, regression planning, and automation roadmaps Knowledge of Salesforce data model, profiles/roles, sharing rules, and ability to validate field-level security across UI and API Experience testing integrations between Salesforce and external systems (REST/SOAP APIs, middleware, Marketing/Service platforms) Familiarity with Agile delivery methodologies and cross-functional team collaboration Able to prioritise tasks and manage time across multiple projects to achieve on-time deadlines ISTQB / Salesforce Administrator and/or Sales/Service Cloud certification(s) preferable Our Perks & Benefits… Hybrid working model (in-office & from home) Mental health and well-being initiatives Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.