Customer Success Manager (Senior)

As a Customer Success Manager at MyAdvice, you will be responsible for building and maintaining strong client relationships while driving profitable growth through strategic marketing strategies and proactive consultation. Your role as a Marketing Coach involves guiding clients in using the MyAdvice Success Center to generate leads, automate operations, and scale efficiently. You will also play a crucial role in preventing churn by monitoring KPIs, implementing retention strategies, and fostering client advocacy. Your day-to-day tasks will include leading regular video meetings to review analytics, align priorities, and recommend tailored action plans. Collaborating closely with internal teams, you will ensure successful execution of strategic plans and timely delivery of client-facing deliverables. With a focus on managing a high volume of client accounts and holding client calls daily, your exceptional communication skills and ability to simplify complex ideas will be key to your success. **Key Responsibilities:** - Serve as the primary advisor for a portfolio of clients, driving profitable growth through structured marketing strategies and proactive consultation. - Facilitate onboarding, goal alignment, and milestone planning that ties marketing strategy directly to revenue and operational goals. - Guide clients in using the MyAdvice Success Center to generate and convert leads, automate operations, and scale efficiently. - Proactively monitor KPIs and account health to flag risk and implement retention strategies grounded in business value. - Lead regular video meetings to review analytics, align on priorities, and recommend action plans tailored to each client's industry and goals. - Work closely with internal teams to coordinate successful execution of strategic plans. **Must-Have Skills & Experience:** - 5+ years of experience in Customer Success, Client Strategy, or Marketing Consulting in SaaS or digital marketing environments. - Exceptional communication skills, both written and verbal. - Experience managing SMB clients and tying strategies directly to business outcomes. - Confidence in resolving client escalations with urgency and empathy. - Strong time management and ability to thrive in a high-paced, client-facing environment. - Ability to manage a high volume of client accounts and hold client calls daily. **Qualifications:** - Bachelor's degree preferred in Marketing, Business, Communications, or related field. - Strong fluency in both written and spoken English. - Proven ability to drive results, manage strategic client relationships, and operate independently in a remote work setting. - Legally authorized to work in India. - Available to work US office hours (9am-6pm or 10am-7pm EST). At MyAdvice, we believe in building a dynamic and resilient company that values inclusion, diversity, and continuous learning. If you bring grit, curiosity, and a commitment to learning, we encourage you to apply and be a part of our team where your effort drives real outcomes for our clients and company alike.,