Assistant Manager - Merchant Success Partners

Role Overview: As an Assistant Manager for Merchant Success Partners at the company, you will be responsible for managing relationships with key merchant clients. Your main focus will be on establishing and maintaining long-term partnerships with clients by understanding their needs and preferences. Your goal will be to contribute to the growth and sustainability of the business for long-term success. Key Responsibilities: - Develop trust with a portfolio of major clients to prevent them from turning to competitors. - Gain a deep understanding of Cashfree products and features to effectively promote company solutions. - Monitor the performance of key merchants, address any issues promptly by coordinating with internal teams, and ensure timely resolution of customer queries and concerns. - Handle high-priority cases, resolve complex problems efficiently, and collaborate with backend teams to address pending issues. - Provide regular progress reports to both internal and external stakeholders to drive high customer satisfaction and Net Promoter Scores for the accounts under your management. Qualifications Required: - 4-8 years of relevant experience in Key Account Management or Customer Success. - Proven track record in handling L2 and L3 escalations and priority issues effectively. If you are ready to take on this challenging yet rewarding role, the company invites you to join the team and make a significant impact on the merchant success program.,